Property entrance

Reviews of Chapter House

3.5 out of 5
Chapter House
277 Main Street Route 6A, Yarmouth Port, MA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 78 out of 107 reviews" "
Rating 8 - Good. 21 out of 107 reviews" "
Rating 6 - Okay. 4 out of 107 reviews" "
Rating 4 - Poor. 4 out of 107 reviews" "
Rating 2 - Terrible. 0 out of 107 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After tiring of typical hotel/motel situations, this was a delightful discovery. Well located on RT6A, we were in "striking distance" of restaurants both high end and others. The room was clean and pleasant. Access to the living room and dining areas in the house was easy and delightful. A continental breakfast in the morning set the day up wonderfully! The host was easy to work with and just a nice guy!! We will definitely return.
Stayed 2 nights in Apr 2024
Response from Silvia on 27 Apr 2024
Dear Ronald, We are delighted to hear that you enjoyed our services and would like to express our sincere gratitude for taking the time to write a review. Your feedback means a lot to us and serves as a great source of motivation. We would be honored to have you back and provide you with an even better experience. Please do not hesitate to let us know if there is anything we can do to make your next visit even more enjoyable. Thank you again for your kind words, and we hope to see you soon.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice, quiet, clean place to stay. The onsite manager was extremely courteous and helpful. We had a great time.
Stayed 1 night in Apr 2024
Response from silvia on 27 Apr 2024
Thank you for your review. We appreciate you taking the time and look forward to welcoming you back in the future!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the historical Chapter House was peaceful and beautiful. My husband has difficulty walking and Jim arranged for us to stay in the guesthouse unit that didn’t require stairs. All the staff were helpful and friendly. Our room was very functional with a small refrigerator and Keurig coffee machine. The house has a wonderful deck with a fire pit that was so cozy. Twice I especially enjoyed having time to breakfast on the sun porch. While the home dates to the 1700s, the property is in beautiful condition and very tastefully decorated.
Stayed 2 nights in Oct 2023

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and extremely helpful.
Stayed 3 nights in Sep 2023

10/10 Excellent

Guillermina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful.
We had a wonderful stay. We will be going back. The place is charming and the hosts are so nice. This is the place to be to rest and have a great vacation. At a 11 minute road trip from a great beach, Mayflower beach, where we went three wonderful days, and an hour from Provincetown. We had an amazing stay at the Chapter House. Thank you.
Stayed 4 nights in Aug 2023

10/10 Excellent

Eleanor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large bedroom, with everything thought of, excellent to have Le Labo toiletries! Lovely outdoor area, it was great to eat breakfast out there and bar excellent.
Stayed 4 nights in Jul 2023

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice stop along the way
Stayed overnight during my wife's 40th birthday celebration. Classic and historical buildings with history and amenities! Service was excellent and welcoming, we had a wonderful stay, thank you again!
Stayed 1 night in Jun 2023

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully structured house. House well cared for and preserved. Staff informative, helpful and professional. Locals stopping by for socializing affirms this is the place to hangout and enjoy. Luxurious bedding, hot shower both promoting relaxation. The extra time taken for a message to the guest, providing a sachet, water and the optional lavender, linen spray is a welcoming touch. Libations are on point.
Stayed 1 night in Jun 2023

10/10 Excellent

Hanh

Stayed 2 nights in May 2023

10/10 Excellent

Elizabeth

Stayed 2 nights in Aug 2022

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Chapter House is a beautiful inn with spacious accommodations, a wonderful staff, and a quaint bar. Perfect place for a Cape Cod stay with lots of local flavor.

4/10 Poor

BRUNO

Travelled with partner
Disliked: Staff & service
No staff, overpriced!
Stayed 2 nights in Oct 2022
Response from Phil on 21 Dec 2022
Thank you for taking the time to let us know how your stay with us went. We very much appreciate your business. We do have a full-time Innkeeper living on site, a breakfast attendant to help with your plans for the day, and a knowledgeable bartender as well as a guest service attendant in the evening. They are all available to assist you with whatever you need. Thanks again for staying with us!

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to spend a weekend.
Enjoyed our stay.
Stayed 1 night in Oct 2022

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Chapter House is a beautiful
The Chapter House is a beautiful, well located BnB, with a very friendly staff. The beds were comfortable, the breakfast was simple but tasty and we enjoyed a drink by the firepit to end each night. A few miles from Mayflower Beach and plenty of good restaurants. We will make this an annual tradition.
Stayed 2 nights in Aug 2022

10/10 Excellent

michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just about the nicest place and staff we have ever encountered!!
Stayed 3 nights in Sep 2022

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Lara

Stayed 1 night in Jul 2022

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we had more time to spend here. Just an excellent location, charm to spare, lovely in every respect! And right next to The Edward Gorey House. Amazing!
Stayed 1 night in Jun 2022

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are excellent and the bar is fun to sit and chat with other guests and staff
Stayed 1 night in Jun 2022

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 2 nights in Jun 2022

10/10 Excellent

fernando

Stayed 2 nights in May 2022

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house is just gorgeous! A real experience! The neighborhood is peaceful! Definitely we will return!
Stayed 1 night in May 2022

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although its an historic building the decor and furnishings new , fresh and very clean. The bathrooms were all new and spotless. The owners and staff were very nice and more than enthusiastic to give you the history of the building and provide information about were to go and what you can do for entertainment
Stayed 2 nights in Oct 2021
Response from The Chapter House Team on 22 Oct 2021
We are so glad to hear that you enjoyed your stay with us! We very much appreciate you taking the time to share your experience and look forward to welcoming you back!

10/10 Excellent

Samuel

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Samantha M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from The Chapter House Team on 8 Oct 2021
Thank you so much for staying with us and taking the time to give us a positive rating! We hope to welcome you back!!

4/10 Poor

Nancy, Simsbury

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a lovely old property in the process of becoming. The staff was wonderful, the property, beautiful. Location & parking were just fine. However,I chose this inn partially because it had a King room for us. Upon arrival, the room turned out to be a closet, taken up entirely by the bed, and with only a tiny window in a weird little tiny unusable ell of the room. No natural light = unacceptable. The only other room, was a Queen at a cost of $100 more/night. So for a room with no view, but actual windows (which didn't even open), and a smaller bed, it cost more. Infuriating bait & switch. We should have been offered the same price for the Queen room, as the Inn was basically empty. The breakfast was nice, but no other real amenities to speak of. In fact, when we tried to enjoy the fire pit on our last night there, the GM started shutting down the patio around us (the only guests) at 7:pm - Clearly signaling that he wanted to go home. I would not recommend this place. Also, for any future travelers, our second room was on the 3rd floor - probably old servants quarters - steep, narrow stairs would make this problematic for some people so be sure to ask. It was very difficult to carry our luggage in & out.
Stayed 3 nights in Sep 2021
Response from The Chapter House Team on 23 Sept 2021
We are sorry to hear that your stay at Chapter House did not meet your expectations. As a property comprised of buildings constructed in the 1800s, there are certainly design styles found here that would not necessarily be used today. During your stay the Inn was actually quite full thus when you were dissatisfied with your original room, we did not have the flexibility for a complimentary upgrade which would have been the case for a room in the Main House versus a room in the Carriage House - despite bed type. We promote our property as a family owned and operated Inn in lovely Yarmouth Port, MA and all that a historic Inn property has to offer. The idiosyncrasies of an old house are what we feel gives it its charm. With regard to your experience at the fire pit, we cover the patio furniture at night- if it's not being used -so that in the morning it is not wet with dew or rain so that you and other guests can enjoy it during breakfast. Jim certainly wasn't implying that you needed to vacate the area - you were enjoying a beautiful night by the fire pit! It was agreed that you would simply turn the pit off when you were ready leave. Again, we are sad to hear that you weren't happy with your stay. We wish you a happy rest of the year and all the best in 2022

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

8/10 Good

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jim, the property manager - excellent service!
Stayed 2 nights in Sep 2021
Response from The Chapter House Team on 10 Sept 2021
Thank you for staying with us! We hope to welcome you back!!

10/10 Excellent

wes

Stayed 2 nights in Aug 2021

10/10 Excellent

Alfredo, Round Rock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fabulous, room was comfortable, the location was very convenient for us.
Stayed 5 nights in Aug 2021
Response from The Chapter House Team on 10 Sept 2021
Thank you for staying with us and for your kind words. We hope to welcome you back!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is brand new. They had finished the rooms a couple of weeks before our stay. They’ve been renovating the historic home for months. Our room was clean and well appointed. The bed was very comfortable with a selection of different pillows to use. The breakfast is served from a small bar area on the first floor. You select what you’d like and put it in a small picnic basket. You can take the basket out onto the enclosed porch area with tables and chairs, outside on their open deck area with comfortable lounge furniture or back to your room. I do wish their prepared breakfast options (yogurt parfait or overnight oatmeal) were a tad sweeter. They use natural sweeteners (honey/maple syrup) which I love but they were barely sweetened at all. The coffee was excellent. Any of the employees we encountered were extremely pleasant and helpful. In the evening, they have an outdoor fire pit on the deck area which you can sit at and enjoy.
Stayed 2 nights in Aug 2021
Response from The Chapter House Team on 23 Aug 2021
Thank you very much for staying with us! We are so pleased that you enjoyed your stay. We also appreciate your feed back. We look forward to welcoming you back!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful and our stay was so peaceful. We had an amazing room, great staff. We will definitely be back.
Stayed 3 nights in Aug 2021
Response from The Chapter House Team on 23 Aug 2021
Thank you very much for staying with us! We are so pleased to hear that you had an enjoyable stay. We look forward to welcoming you back!

8/10 Good

Elana

Travelled with family
Liked: Staff & service
Nice for a couple’s getaway, not for a family vaca
The hotel/in is still under renovation and some services are not yet available. Breakfast is tasty but with limited offerings. The rooms are small and lack sufficient storage for a family (we were a family of 4 and stayed in a “family room” with 4 beds. The beds and bathroom are small. The AC, which was a window unit, was not working well. Rooms were cleaned only per request, rather than daily. While the staff is friendly, the hotel is quaint and the grounds are beautiful, it felt cramped and not very luxurious for us as a family.
Stayed 6 nights in Aug 2021
Response from The Chapter House Team on 23 Aug 2021
Thank you for your feedback. We apologize that you were dissatisfied with your accommodations. For your next family getaway, we encourage you to explore the option of our sister property in Dennis- Sesuit Harbor House. Your travel agent should have the listing and perhaps something over there may better suit your needs

6/10 Okay

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slightly deceiving, but not bad
We thought this was a bed a breakfast, which maybe it is, but the breakfast was barely worth being called a breakfast: cold oats, fruit parfait, or a lemon muffin. Those were the options, aside from coffee and some juice options. Not really what a breakfast looks like at a BnB. Otherwise, it was a nice stay overall.
Stayed 2 nights in Aug 2021
Response from The Chapter House Team on 23 Aug 2021
Thank you for staying with us and for your feedback. We are sorry to hear that you were unhappy with any part of your stay. Not being a B&B but an Inn, we offer our version of a continental breakfast which is included in the room rate. Once the renovation of the kitchen is complete we do plan to ameliorate our offerings. We hope to welcome you back.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Jul 2021
Response from The Chapter House Team on 17 Aug 2021
Thank you so much for staying with us!! We hope to see you again in the not too far distant future.

8/10 Good

Amy

Liked: Cleanliness, property conditions & facilities, room comfort
Though sparely decorated the place was beautiful and conveniently located. Our room in the main house was clean, spacious and comfortable. Unfortunate they just seem to be getting started and the welcome and service was limited. The staff was nice enough but I had to introduce myself to the owner/manager the day after check in even though I had seen him around the property. I was also disappointed that the bar wasn’t open and that we weren’t given a heads up to BYOB. Given the prices we were paying that could have addressed by offering a complimentary bottle of wine. No offer was made, just an apology that they were waiting for the license. Fingers crossed they are able to get things in place in the coming weeks.
Stayed 2 nights in Jul 2021
Response from The Chapter House Team on 10 Sept 2021
We appreciate your staying with us and taking the time to share your thoughts. We've tried to be transparent about the renovation progress through our website as well as through the travel agents that book our Inn. We are sorry that certain pieces of information didn't seem to reach you. We strive to provide an excellent guest experience at Chapter House and hope to be able to welcome you back one day to do just that.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, large rooms in the main house, pleasant staff, very clean
Stayed 2 nights in Jul 2021
Response from The Chapter House Team on 5 Aug 2021
Thank you so much for staying with us at Chapter House and taking the time to speak well of us. We hope to welcome you back in the not too far distant future!

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2021
Response from The Chapter House Team on 31 Jul 2021
Thank you for choosing Chapter House! Any feedback to get us to a 10 out of 10 would be greatly appreciated. Enjoy the rest of your summer!!

10/10 Excellent

Brian D

Stayed 4 nights in Jul 2021

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay with outstanding hospitality
Truly one of the best, memorable experiences I've had at any stay. For reference, I traveled for work and have nearly 100 stays under my belt. We stayed 3 nights for a wedding. Beautiful property. Amazing hospitality. Tropical storm Elsa dropped by during this stay. Unexpected hospitality: - I arrived starving and there wasn't a lot of food delivery or open restaurants available at that time so Jim, the GM, grabbed me a banana to hold me over - I had to work late so my fiance and I hung out in the courtyard. Jim, spotted us and came by with a bottle of wine and 2 glasses. AMAZING! Made my night infinitely better even though I was working on vacation. - woke up in the morning to Elsa brewing a storm outside and a text asking us if we wanted breakfast (free) delivered to our room since it was pouring outside One comment is that the property is going through renovations right now in their front house (we stayed in the back). We didn't get to explore the whole property but I'm sure it'll be beautiful when done by end of this month. Recommendations: - easier to get around with a car. This is a quieter, historic part of town. We didn't have one and would wait 15-20 minutes for a car to arrive - old Yarmouth inn for dinner! You can walk to it, 5 mins.
Stayed 3 nights in Jul 2021
Response from The Chapter House Team on 23 Aug 2021
We are pleased to hear that you enjoyed your stay at Chapter House! We also very much appreciate your comments. We look forward to welcoming you back!

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Toilet not working and when i notified the attending person monitoring breakfast station, she never offered to let me use a different bathroom. Breakfast choices were horrible. Need more lighting on outside of building. Need better directions for check in
Stayed 2 nights in Jul 2021
Response from Chapter House on 12 Jul 2021
We are sorry to hear about your unsatisfactory stay at Chapter House. With regard to your bathroom, the Inn was at full capacity so we were unable to offer an alternative room for you. Upon your departure we learned that a tooth brush had been flushed down the toilet- had we known that initially we would have been able to rectify the matter sooner and in a more efficient manner during your stay. As is published on our website and advised to Travel Agents and guests prior to arrival, we are still honing our operations but we do appreciate your feedback re. the lighting and check in procedures. We hope to see you again and will endeavor to ensure that your experience live up to not only our standards, but your expectations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jun 2021
Response from Chapter House on 12 Jul 2021
thank you!!! We hope to welcome you back!!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was under renovation, however the Carriage House was completely renovated and beautiful. The staff and service was second to none! The property will be spectacular when renovations are complete! I would highly recommend these accommodations!
Stayed 2 nights in Jun 2021
Response from Silvia and Phil on 30 Jun 2021
Thank you for your kind review! We really appreciate it. Hope to see you again in the near future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property under major construction and not disclosed to us at time of booking.
Stayed 2 nights in Jun 2021
Response from Silvia and Phil on 30 Jun 2021
Thank you for your review. We appreciate your comments and apologize for any inconvenience. The information about the renovation is on all websites. It may be in small letters. We will update the info to be more visible.