Building Tranquil - Deluxe Junior Suite with Ocean View | Bathroom | Separate bathtub and shower, rainfall showerhead, hair dryer, slippers

Reviews of Lakeshore Hotel Hualien Taroko

4 out of 5
Lakeshore Hotel Hualien Taroko
No. 10-6, Caolin, Xincheng, Hualien County

Reviews

8.8

Excellent

Rating 10 - Excellent. 198 out of 344 reviews" "
Rating 8 - Good. 102 out of 344 reviews" "
Rating 6 - Okay. 28 out of 344 reviews" "
Rating 4 - Poor. 10 out of 344 reviews" "
Rating 2 - Terrible. 6 out of 344 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Li

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is perhaps the best hotel in the Hualien area, with a top-notch new facility and close proximity to the Taroko National Park which unfortunately was severely damaged by the earthquake on 4/3/2024. The menu and food quality in the restaurant was much to our liking and to our delight, reasonably priced for dinner. Beach was a short stroll away.
Stayed 1 night in May 2024
Response from Management Team on 27 May 2024
Hello dear guests:Thank you for your support of us, we prepare nature and beauty for travelers, enjoy a moment of peace in the hustle and bustle of life, and relax and travel lightly. We look forward to seeing you next time when you gather with us.

10/10 Excellent

Li

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of gems in Hualien. We loved the location and the services here.
Stayed 1 night in May 2024
Response from Management Team on 27 May 2024
Hello dear guests:Thank you for your support of us, we prepare nature and beauty for travelers, enjoy a moment of peace in the hustle and bustle of life, and relax and travel lightly. We look forward to seeing you next time when you gather with us.

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with delicious foods and live music.
Stayed 1 night in Mar 2024
Response from LAKESHORE HOTEL HUALIEN TAROKO on 16 Apr 2024
Dear Sylvia, distinguished guest:Thank you for your love for us. We will continue to work hard to improve our team services, prepare nature and beauty for travelers, enjoy a moment of tranquility in the hustle and bustle of life, and relax and travel lightly. We look forward to seeing you again next time. See you next time.

10/10 Excellent

Jess

Stayed 1 night in Apr 2024
Response from 飯店管理人員 on 24 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost everything is excellent with this property. From the hotel, dining, to customer services. Their people are especially friendly and will do everything to help you. The biggest drawback is that it is in the middle of nowhere, literally no man's land. There is no uber, no transportion, walking anywhere is just to far and remote. You are literally stuck in the resort for nothing better to do. It takes about 30 minutes to get out to the Hualien town.
Stayed 2 nights in Mar 2024
Response from 飯店管理人員 on 28 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Su Hui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from 飯店管理人員 on 27 Mar 2024
親愛的貴賓您好:謝謝您對我們的喜愛,您的鼓勵與支持讓我們更充滿活力的去服務每一位入住的旅人;並希望所有旅客也能在煙波花蓮太魯閣住得好、吃得好、玩得好,開開心心放鬆度假!再次感謝您的留言分享!希望很快能有機會再為您服務。

10/10 Excellent

YuanChyuan, Glen Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s perfect for a nice and quiet vacation. Walk to the beach, unbelievable breakfast buffet, excellent dinner service 👍
Stayed 3 nights in Mar 2024
Response from 飯店管理人員 on 21 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Yuet, Browns Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the Taroko National Park. The breakfast buffet is excellent 👍 Also free in room mini bar! Free music entertainment at night too. Smart TV supports Netflix. We enjoyed our stay very much. The only drawback is the lack of safety deposit box in the room.
Stayed 3 nights in Feb 2024
Response from 飯店管理人員 on 27 Feb 2024
Hello dear distinguished guests:Thank you very much for your visit and advice, which gives us the best motivation to pursue perfect service. We also look forward to continued support in the future and look forward to serving you again next time.

10/10 Excellent

Sheng-Hui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from 飯店管理人員 on 21 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Bartley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unusually good food.
Stayed 2 nights in Jan 2024
Response from Management Team on 25 Jan 2024
親愛的貴賓您好非常感謝您的蒞臨,並撥冗寫下您的住宿感受與我們分享。能夠讓您在本次的旅程中感到滿意是我們的榮幸,而我們也將持續努力精進,期待下一次再度為您服務。

10/10 Excellent

Chun-Yi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view bathtub
Stayed 2 nights in Dec 2023
Response from Management Team on 25 Jan 2024
親愛的貴賓您好非常感謝您的光臨與指教,讓我們有追求完美服務的最佳動力,也期待未來繼續給予支持,期待下一次再度為您服務。

6/10 Okay

Huanlin

Travelled with partner
This hotel is nice itself ! However it’s about 25 mins from near by train station by walking! The hotel only provides shuttle bus to the train station once a day! Consider it’s a nice hotel, they can do better than that! By car, it’s only 5 mins from the nearest train station! Why not !’
Stayed 2 nights in Jan 2024
Response from 飯店管理人員 on 22 Jan 2024
Dear valued guest,Thank you very much for your visit and guidance. Your feedback serves as the best motivation for us to strive for perfect service. We also look forward to your continued support in the future and anticipate the opportunity to serve you again.

10/10 Excellent

Li Ting

Stayed 2 nights in Dec 2023
Response from LAKESHORE HOTEL HUALIEN TAROKO on 3 Jan 2024
親愛的貴賓您好:謝謝您對我們的喜愛,我們以人為本,山海為元素,相信您可以在此蓄積能量,聽著漫波海灘的浪濤聲,看著日出晨曦迎接美好旅程,享受非凡的服務,一起沉浸在美好的風景中。

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What I disliked: My check in experience was not very pleasant because after parking the car and wheeling our luggage all the way to the lobby, we were told that we were at the wrong building as the hotel had two different buildings with another hotel in between theirs. This is not clearly indicated in the booking and when driving, it is not clearly indicated on Google Maps that they had two diff buildings. Also it kinda sucks to be in the satellite building, because the breakfast, dining and pools were all at the main building so we always had to walk over about 3 mins to get to it. The location is bad if you do not drive because there are almost no food options in the vicinity so you pretty much have to eat at the hotel. If you drive, Hualien city where most of the dining options are is a 30min drive away. What I liked: Upon entering our room, we realized we were upgraded from the normal twin room to a junior suite. We appreciated this but for some reason the staff didn't let us know when we were checking in. Thus the room given was extremely spacious and luxurious. There was also a hot and cold water dispenser on every floor which is very convenient. The hotel is also very clean which we appreciated.
Stayed 2 nights in Dec 2023
Response from 飯店管理人員 on 28 Dec 2023
Dear valued guest,Thank you very much for sharing your feedback during your stay. We apologize for any shortcomings in the services provided on-site. We will review and further improve to ensure a better experience. Additionally, we appreciate your generous sharing and look forward to the opportunity to serve you again!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are welcoming and hospitable.
Stayed 2 nights in Dec 2023
Response from Management Team on 26 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Management Team on 26 Dec 2023
親愛的貴賓您好感謝您的入住及點評,我們期待您下次造訪時,會有更多美好的回憶及體驗。

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I received an email that I will be having a complimentary upgrade on our room but to my disappointment that there is no upgrade of room for us since we arrived the hotel only at 8 pm. Kinda of disappointed as I was looking forward.
Stayed 2 nights in Dec 2023
Response from LAKESHORE HOTEL HUALIEN TAROKO on 19 Dec 2023
Dear valued guest,Hello! As an EXPEDIA VIP guest, you are entitled to special privileges at various hotels. However, these benefits are subject to the hotel's room availability on the day of your stay. We sincerely apologize for any disappointment caused, and we will continue to work hard to enhance our team's services, aiming to create wonderful accommodation memories for every visitor. We look forward to welcoming you again!Best regards,

10/10 Excellent

yi ling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and staffs. Breakfast buffet is beyond extraordinary! Don’t miss it.
Stayed 1 night in Dec 2023
Response from LAKESHORE HOTEL HUALIEN TAROKO on 19 Dec 2023
Dear valued guest,Hello! Thank you for your support and encouragement. We will continue to strive to improve our team's services, hoping to leave every visiting guest with wonderful memories of their stay. We look forward to serving you again on your next visit.

10/10 Excellent

Lucy Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very comfortable beds. Breakfast was awesome
Stayed 1 night in Dec 2023
Response from LAKESHORE HOTEL HUALIEN TAROKO on 19 Dec 2023
Dear valued guest,Hello! Thank you for your support and encouragement. We will continue to strive to improve our team's services, hoping to leave every visiting guest with wonderful memories of their stay. We look forward to serving you again on your next visit.

10/10 Excellent

Chun-Yi

Stayed 2 nights in Dec 2023
Response from 煙波飯店花蓮太魯閣館 on 19 Dec 2023
親愛的貴賓您好:謝謝您與我們分享住宿體驗,無敵海景不論是在白天或是夜晚,都能盡情地放鬆享受,期待您下次再來花蓮太魯閣跟著我們一起數星星,迎接每一次的晨曦日出,留下美好的度假回憶!

10/10 Excellent

Eng Hong

Stayed 1 night in Dec 2023
Response from 飯店管理人員 on 13 Dec 2023
親愛的貴賓您好:謝謝您的支持鼓勵,我們會繼續努力提昇團隊服務,希望能為每一位到訪的旅客留下美好住宿回憶。期待您再次到來!

10/10 Excellent

Chi Ping Bess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views! And a beautiful beach right next to the hotel.
Stayed 3 nights in Nov 2023
Response from LAKESHORE TAROKO on 22 Nov 2023
Dear valued guest,We appreciate your affection towards us. The morning sun brings forth a beautiful start to the day, with the boundless beauty of the Pacific Ocean. Watching the waves gently kiss the sandy beach, we believe you can recharge, heal your body and soul, and enjoy our warm hospitality. Join us in experiencing the beauty between the mountains and the sea, counting the stars, and welcoming each sunrise. Let's create wonderful vacation memories together!Sincerely,

8/10 Good

Kan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
This hotel is relatively new - opened in 2021. All facilities are well designed. Rooms are elegantly designed. Very clean and comfortable. Breakfast was extensive and tasty. The hotel provide shuttle bus to the railway station. The only issue I have is it's location which is in the middle of nowhere. I thought it is located inside the Taroko National park but it is about 15 min outside of the park. Just be aware of that so you basically have to eat in.
Stayed 1 night in Nov 2023
Response from LAKESHORE TAROKO on 17 Nov 2023
Dear valued guest,Hello! Thank you for sharing your accommodation experience with us. The unbeatable ocean view, whether in the daytime or at night, provides a relaxing and enjoyable atmosphere. We look forward to having you with us again in Hualien Taroko, counting stars together and welcoming each sunrise, creating wonderful vacation memories. See you next time!Best regards,

10/10 Excellent

Rose, DALY CITY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rey friendly staff, 15 minutes from train station. Great breakfast buffet.
Stayed 2 nights in Oct 2023
Response from 煙波花蓮太魯閣 on 17 Oct 2023
Dear RoseThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was very clean and well-maintained. Location was great since it was only a short walk to the beach. However, customer service could be improved. Our check-in took a long time and staff in the lobby weren't very friendly and patient.
Stayed 2 nights in Sep 2023
Response from Hotel Management team on 29 Sept 2023
Dear Ms. Tina, Thank you for taking your time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. I have shared your feedback with Front Desk management team. I hope you choose to stay with us again when your travels bring you back to Hualien.Sincerely,

10/10 Excellent

Yau Chun

Travelled with family
Liked: Cleanliness, amenities
The staff are all very hospitable and friendly, very eager to help. The breakfast is top class, full of every goodies from east to western dishes to choose from. Close to Taroko National Park too, great hiking places
Stayed 1 night in Sep 2023
Response from 飯店管理人員 on 20 Sept 2023
Dear Yau Chun,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Chao Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Office Management Team on 16 Sept 2023
親愛的Chao Hung貴賓 您好:感謝您選擇留宿於煙波花蓮太魯閣園區;為旅人準備充滿活力的服務及大自然最美好的風景,期待您下次再來花蓮太魯閣跟著我們一起享受山海間的美,一起數星星,迎接每一次的晨曦日出,留下美好的度假回憶!

6/10 Okay

nina

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Hotel is new and facilities are good. Staff could have been better trained. There are two buildings but sign was not clear. my reservation was at the other building when I checked in but staff was not able to clearly direct me to the right location.
Stayed 1 night in Sep 2023
Response from Front Office Management Team on 16 Sept 2023
Dear ninaThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Total scam
-The hotel shares its “gym” and pool with other properties but didn’t mention it explicitly -Doesn’t not allow slightly early checkin on a typhoon day. -Wants to charge half day rate for 1.5 hours extension - does not even have a safe - hide under the guise of eco-friendly to cut cost - rude and curt staff
Stayed 2 nights in Jul 2023
Response from Front Office Management Team on 1 Aug 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Room is a bit small but with great amenities. Beautiful pool with great view. Breakfest is very nice. Very close to Taroko national park. Hotel has two buildings which is a bit confusing. Staffs are friendly and super helpful.
Stayed 1 night in Jul 2023
Response from Front Office Management Team on 1 Aug 2023
Hi, Heather, Thank you for taking your time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority.I hope you choose to stay with us again when your travels bring you back to Taroko. Sincerely,

8/10 Good

HONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are warm and helpful. I love the atmosphere when we walked on the lobby (the building we stayed). The room full of snacks and drinks added so much more welcoming sensation. The odor in the bathrooms was strong scene and it might the ventilation not circulate properly. I like the DIY and Yoga class even thought I only get to experience DIY but it was helping me finding my inner peace. The hotel is only 5 mins away from the train station which takes you to Taroko ! My parents absolutely enjoy the kindness and hospitality.I would definitely come back and visit with my family again❤️
Stayed 2 nights in Jul 2023
Response from 飯店管理人員 on 26 Jul 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very good, highly recommended
Stayed 2 nights in Jul 2023
Response from 飯店管理人員 on 26 Jul 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

MUHAMMAD AMIRUL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Front Office Management Team on 21 Jun 2023
親愛的貴賓您好:謝謝您與我們分享住宿體驗,無敵海景不論是在白天或是夜晚,都能盡情地放鬆享受,期待您下次再來花蓮太魯閣跟著我們一起數星星,迎接每一次的晨曦日出,留下美好的度假回憶!

6/10 Okay

dave

Travelled with partner
Disliked: Staff & service
Noisy and inconvenient
Stayed 1 night in Jun 2023
Response from Front Office Management Team on 23 Jun 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Ling Hua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Front Office Management Team on 29 May 2023
親愛的貴賓 您好:感謝您給予我們的高評分,您的支持是我們持續努力的原動力!同時,也讓我們在服務細節上的堅持,得到了顧客的滿意回饋;期待您下次再來花蓮太魯閣找我們玩!下次見

10/10 Excellent

Stanley

Stayed 2 nights in May 2023
Response from MANAGER on 23 May 2023
親愛的貴賓您好:謝謝您的支持鼓勵,我們會繼續努力提昇團隊服務,希望能為每一位到訪的旅客留下美好住宿回憶。期待您再次到來!

10/10 Excellent

Jean-Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They front desk organised a cab to go around the gorge in 8 hours. It was about half the price of the packages we could have booked online. The guide was very nice, her English was very good and she took us to all the nice areas to visit. The hotel is really well located for the Gorge. We recommend.
Stayed 2 nights in May 2023
Response from Front Office Management Team on 11 May 2023
Dear Jean-Charles, Thank you for taking your time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority.I hope you choose to stay with us again when your travels bring you back to Hualien. Sincerely,

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with nice rooms. Great breakfast. Very nice pool. Very close to the Taroko National Park. Very helpful and friendly staff
Stayed 3 nights in Apr 2023
Response from Front Office Management Team on 9 May 2023
Dear Cindy, Thank you for taking your time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority.I hope you choose to stay with us again when your travels bring you back to Hualien.

10/10 Excellent

William, Bellaire

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Apr 2023
Response from Front Office Management Team on 17 Apr 2023
Thank you for choosing our hotel as your preferred. We are delighted that you enjoyed your stay at Lakeshore Hotel Taroko Hualien.

10/10 Excellent

Mai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and new hotel . Staff is wonderful Breakfast is good. Close to Taroko gorge but 30 min taxi ride from Hualien city.
Stayed 2 nights in Mar 2023
Response from Front Office Management Team on 4 Apr 2023
Hi, Thank you for taking your time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority.I hope you choose to stay with us again. Best regards,

8/10 Good

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip to Hualien
The Taroko hotel was very nice with an excellent breakfast. It is a resort, as advertised; but I was there on business; thus a bit of a drive everyday. Would recommend it it if you seek peace and quiet. Not much around the area for restaurants and dinner menu is limited. Understand you can buy all inclusive and it looked like fresh seafood was served for this. I ended up moving to Lakeshore downtown and was completely satisfied. The staff and management were excellent and made my move much easier than expected.
Stayed 27 nights in Jan 2023
Response from Front Office Management Team on 4 Mar 2023
Dear DanThank you for taking your time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. I have shared your suggestion that increasing more fitness equipments with club management team. I hope you choose to stay with us again when your travels bring you back to Hualien. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from 飯店管理人員 on 1 Feb 2023
親愛的貴賓您好:非常感謝您的光臨與指教,讓我們有追求完美服務的最佳動力,也期待未來繼續給予支持,期待下一次再度為您服務。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Standard that far exceeded the usual 5 stars
Hotel is modern and pretty new. Room is comfortable with slumberland mattress. Breakfast is excellent.. extending till 12 noon which is unusual. Staff are very friendly and helpful. Overall experience is excellent, far exceeded expectation. Highly recommend!
Stayed 2 nights in Dec 2022
Response from Management Team on 23 Jan 2023
Dear guests, Thank you for taking the time to share your feedback. We are delighted that you enjoyed your stay at Lakeshore Hotel Taroko Hualien. We look forward to the pleasure of welcoming you back to the hotel again in the future for another memorable stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort surrounded by nature
This resort is near to entrance of Taroko National Park, facing the ocean at the front side and mountain range at the back facing. Lots of greenery. Full resort facilities. During my stay there were local singers performing. Not much activities outside the resort as the resort is the centric of focus. The buffet breakfast is excellent, full range of International & locals. Happy for our choice!
Stayed 1 night in Nov 2022
Response from Front Office Management Team on 7 Feb 2023
Hello, Thank you for taking your time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority.I hope you choose to stay with us again when your travels bring you back to Hualien. Sincerely,

10/10 Excellent

Sunny, RICHOMOND

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Specious room with great ocean view. Bathroom with both large shower room and bathtub facing the ocean view. Staff are very friendly and breakfast buffet is so delicious with local cuisines.
Response from Front Office Management Team on 19 Nov 2022
Hi, Sunny, Thank you for taking your time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority.I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

10/10 Excellent

Weijie

Stayed 1 night in Oct 2022
Response from Front Office Management Team on 27 Oct 2022
親愛的貴賓您好謝謝您的支持與鼓勵,我們會繼續努力提昇團隊服務,希望能為每一位到訪的旅客留下美好住宿回憶,期待下一次再度為您服務。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bike trip
Great
Stayed 1 night in Jan 2022
Response from Front Office Manager on 21 Mar 2022
親愛的貴賓您好~ 感謝您對我們的喜愛,晨曦陽光帶來了美好的早晨,看著太平洋大海如無限的美好人生,聽著海浪拍打在漫波沙灘上,相信您在此可以蓄積能量,療癒身心靈,享受溫暖的服務,跟著我們一起感受山海間的美,再次感謝您的點評!!

6/10 Okay

chen

Travelled with family
Liked: Cleanliness
客房空間小,客房內便利性不足,如未提供咖啡湯匙反而是拋棄式攪拌棒、無紙筆,無瓶裝水及體重計,可以理解是環保考量,但拋棄式攪拌卻可以使用有點矛盾。 飯店內設施很少可以利用,健身器材只有三個。 以五星級飯店而言令人失望,以環保為名的服務品質,與價格不成正比。 餐點不錯,早餐菜色豐富多樣,每天更換,也融入在地農產品及特色。餐點是此飯店比較令人滿意的部分。
Stayed 1 night in Feb 2022
Response from Front Office Manager on 15 Feb 2022
親愛的chen貴賓您好~ 感謝您選擇煙波花蓮太魯閣沁海館,此行讓你有不滿意的體驗,我們深感遺憾,您的回饋已轉呈相關部門作為改進的參考,謝謝您願意分享寶貴的意見,很高興看到您對於漫饗食堂的菜色感到滿意,期待能有機會再次為您服務。

4/10 Poor

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021
Response from Front Office Manager on 8 Apr 2022
親愛的Patrick貴賓您好~ 感謝您的住宿分享,我們也繼續努力改善未盡之處,希望未來每次迎接您的到來,都能讓您看到更進步的煙波飯店,留下美好的度假回憶!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Front Office Manager on 26 Dec 2021
親愛的貴賓您好 非常感謝您給予我們如此高度的評價,在此,誠摯地邀請您再度光臨,享受後山煙波漫慢之旅的悠閒愜意,體驗浸沐山海的旅宿空間,希望很快又有機會能夠再度為您服務。