Indoor pool

Reviews of Renaissance Xi'an Hotel

4 out of 5
Renaissance Xi'an Hotel
No. 355 Huixin Road, Qujiang New District, Xi'an, Shaanxi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 21 out of 29 reviews" "
Rating 8 - Good. 6 out of 29 reviews" "
Rating 6 - Okay. 2 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Foo, Somerset

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing especially Summer. The hotel was clean, quiet, spacious, and very comfortable.
Stayed 3 nights in Apr 2024

10/10 Excellent

FANGCHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was comfortable and enjoyable.
Stayed 1 night in Jul 2023
Response from Linda of Digital Sales on 7 Aug 2023
Dear Guest, Thank you for loving the hotel and giving perfect feedback. We sincerely look forward to your stay again and hope to bring you more unique experience! Wish you a happy life!

10/10 Excellent

FANGCHEN

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is patient and helpful! The service is excellent! They do have 5 types pillows to choose for free which made my stay comfortable.
Stayed 2 nights in Jul 2023
Response from Linda of Digital Sales on 25 Jul 2023
Hello, Guests, Please accept our sincere greetings from Renaissance Xi 'an Hotel. We will as always continue to work hard to improve the quality of service and serve every customer. Thank you again for your comments and support, and we look forward to seeing you again. Wish you a happy life!

10/10 Excellent

Jia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was really nice! The staff was very friendly and they kept everything clean. The swimming pool was great as well! Would recommend staying
Stayed 4 nights in Jul 2023
Response from Linda of Digital Sales on 25 Jul 2023
Dear Guests, Thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property and superb staff
A traveler can never go wrong when they choose to stay at Marriott group hotel. Nice property with great service from the staff here in Xian.
Stayed 1 night in Nov 2020
Response from Sarah Yan on 20 Nov 2020
Dear Valued Guest, Thanks for your support of Renaissance Xi'an Hotel. At Renaissance, we firmly believe that travel is about discovery and exploration. We are looking forward your choosing again, to appreciate the unique offerings of this city, to uncover the hidden gems along your journey.

10/10 Excellent

James J

Stayed 3 nights in Jan 2020

6/10 Okay

Mui

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff service was excellent. Very friendly & prompt. But the room is very warm the aircon takes a long time to cool the room. Secondly, our toilet got choked on the 1st day though their staff came to fix quite quickly. We visited in dec.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and business lounge where you can enjoy happy hour from 17:30 to 19:30.
Stayed 5 nights in Nov 2019

10/10 Excellent

Yuanqiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, breakfast is link a dinner. Will definitely stay there again for my next trip. It is close to the tower area and keeps good distance so it is not noisy at night. Service is also great!
Stayed 7 nights in Apr 2019

10/10 Excellent

Katrien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing rooms, staff and breakfast
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Jun 2019
Response from Betty on 1 Jul 2019
Dear guest,Thank you for staying at Renaissance Xi'an Hotel and we appreciate you kind effort in sharing your kind effort in sharing your experience with us. Your words of encouragement with certainly be conveyed to us. Our hotel aims to provide unparalleled service while presenting a truly unique experience. Sincerely, we look forward that you could choose our hotel again, we hope you will feel more perfect and comfortable at Renaissance Xi’an hotel, we wish you a happy life and hope to meet you next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018

8/10 Good

Jenny

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staffs are very helpful, but the bathroom door lock was broken and needed replacement.
Stayed 6 nights in Mar 2024

10/10 Excellent

Lo Heng

Stayed 4 nights in Mar 2023

6/10 Okay

wai ling

Business traveller
泳池開放時間太晚,需要清晨方便上班前;或晚上關閉時間晚些
Stayed 3 nights in Dec 2020
Response from Sarah Yan on 21 Dec 2020
尊敬的客人,感谢您选择西安万丽酒店并为此次入住作出反馈。为遵守相关防疫流程,游泳池开放时间暂定为10:00-20:00。我们重视客人的入住体验,致力于为每一位宾客提供专属的定制服务。衷心期待您的再次入住,希望可以给您留下更多美好回忆!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙소가 깨끗하고 넓어서 만족했습니다. 조식도 매우 맛있었어요
Stayed 4 nights in Dec 2019

8/10 Good

SANG MAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

JINSU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
관광지와 거리는 있지만 호텔은 최고입니다!
관광지 중심과 좀 거리가 있긴 하지만 띠디를 이용하면 큰 문제가 되지는 않습니다. 전체적으로 시설이 깔끔하고 현대적이며 안락합니다.
Bathroom
Lobby
Standard Room
Stayed 2 nights in Nov 2019

10/10 Excellent

wen

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店环境很好,就是入住期间又展会人有点多。
Stayed 1 night in Nov 2019

10/10 Excellent

Soo Young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 넓고 편하게 잘 지냈습니다
Stayed 5 nights in Nov 2019

8/10 Good

TT

Business traveller
Liked: Amenities, property conditions & facilities
掃除が少し雑に感じました。シーツを変えなかったりと。
Stayed 6 nights in Nov 2019

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Odličan hotel i odlična usluga. Bez primjedbe. Dobro poznavanje engleskog jezika na recepciji.
Stayed 6 nights in Oct 2019

8/10 Good

Ya Wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
這是我第一次訂一個門口沒有服務人員幫忙提行李的飯店⋯⋯門口也沒有服務人員會幫你開車門,ㄧ晚4000多元的飯店應該都會有這種服務吧?其他硬體設備還不錯,飯店感覺也很新
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔で快適なホテル
快適に過ごすことができました。フロントで英語が通じにくかったが、Sherryさんが来てくれて、うまく対応してもらえました。新しくて、清潔なホテル。ラウンジアクセスの部屋にしたので、朝食、夕食もとることができました。
Stayed 6 nights in Aug 2019

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Sungtae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아주 좋은 호텔
새로지어진 호텔이라 굉장히 깨끗하고 시설이 아주 좋았습니다. 객실도 좋고 수영장도 좋고 조식도 굉장히 좋아요
Stayed 3 nights in Apr 2019

10/10 Excellent

Hung-Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
物有所值
房間寬敞舒適 傢具設備新
Stayed 2 nights in Apr 2019
Response from Laura on 20 May 2019
亲爱的客人您好!请接受来自西安万丽酒店诚挚的问候,感谢您选择下榻西安万丽酒店并分享您的入住体验。西安万丽酒店独具特色,是秦砖汉瓦华山之巅的恢弘万千,是遇见唐仕女如云发髻的情丝万缕,刚柔兼美。我们的客房设施齐全,温馨舒适,配置柔软宽敞的床及床上用品,符合人体设计理念的办公桌椅,舒适宽敞的卧榻,给您的休息放松和休闲娱乐提供优越的环境。今后我们会保持五星级的专业服务与标准,继续带给您优质专业的服务。诚挚期待有机会您可以再次选择我们感受更加完美舒适,独具特色的西安万丽,祝您生活愉快!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯
服務員服務不錯,房間都很整潔
Stayed 2 nights in Oct 2018
Response from Laura on 16 Nov 2018
亲爱的客人您好,非常感谢您选择入住西安万丽酒店并慷慨的给予我们好评。我们致力于通过万里导航员的热情服务展现我们独特的品牌魅力,我们重视客人的入住及用餐体验,致力于为每一位宾客提供专属的定制服务。酒店将现代奢华与舒适住宿完美融合,以辉煌古都背景传承浪漫文化,为宾客编制探索古都新风貌之旅。西安万丽绝对是您出行西安的不二之选,期待我们继续助力您的出行,在未来的任何一站点亮您的旅行,我们始终竭诚为您服务,期待下次给您带来同样愉悦的入住体验,祝您生活愉快!

8/10 Good

Kuo Chiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch staying
Excellent service experienced at 6F WanLi Chinese restaurant Manger Ms. Seven and 5F gym trainer Mr. Batis. Definitely choice them again when next time visit at Xian.
Stayed 3 nights in Oct 2018
Response from Laura on 14 Nov 2018
Dear guest, Thank you very much for choosing to stay in xi 'an Renaissance hotel and give us generous praise. We are glad that you feel comfortable and satisfied with our warm service. We are committed to show our unique brand charm through the warm service of our navigator. The success of the hotel cannot be achieved without the support of every guest. Your encouragement is our motivation to move forward. Xi 'an Renaissance is definitely the best choice for you to travel in xi 'an. We look forward to helping you with your travel. We will always serve you at any future station.