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Reviews of HUALUXE Xi'an Tanghua, an IHG Hotel

5 out of 5
HUALUXE Xi'an Tanghua, an IHG Hotel
40 Yanyin Road, Qujiang New District, Xi'an, Shaanxi

Reviews

8.6

Excellent

Rating 10 - Excellent. 2 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 1 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Geok Luan

Stayed 5 nights in Mar 2024
Response from Andrew Zhang on 19 Apr 2024
Dear guest, greetings! We would like to express our gratitude for choosing HUALUXE Xi'an Tanghua. If your stay did not meet your expectations, we sincerely apologize. It is always our goal to provide each and every guest with a comfortable and secure experience during their stay. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bennett Li and all staffs, from Housekeeping to Restaurant are great. Lovely hotel indeed
Stayed 2 nights in Nov 2023
Response from Andrew Zhang on 29 Nov 2023
Dear guest, thanks for choosing HUALUXE Xi'an Tanghua. We would like to provide the art of traditional Chinese culture. We hope you have a nice trip. Thank you.

10/10 Excellent

Phuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in beautiful Xian
The hotel is located in a prime location. It is close to all the restaurants and the primary Square. It is a short walking distance to the golden goose pagoda. The hotel is absolutely gorgeous especially the Japanese garden. Breakfast had numerous options for western and eastern food, especially Xian cuisine. The room was spacious, clean, and had all the amenities of a 5 star hotel. The only minor issue is my room did not have any drawers or luggage storage. The bed and bedding were luxurious and comfortable. Staff was professional and sincere. Check in and check out was efficient. The hotel was generous with its breakfast buffet and parking. We checked out but we had a late flight. The hotel let us park our rental car free of charge.
Stayed 2 nights in Oct 2023
Response from Andrew Zhang on 29 Nov 2023
Dear guest, thanks for choosing HUALUXE Xi'an Tanghua. We would like to provide the art of traditional Chinese culture. We hope you have a nice trip. Thank you.

8/10 Good

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property conditions was excellent. My room was beautiful, comfortable and luxurious. There is no internet, this is why I am rating the property 4 stars. The hotel is right next to the Pagoda and about 30 minutes with fair traffic by car from the Bell Tower, Muslim Quarter. Service in the breakfast area was poor. Fair selection but the food was cold. The hotel staff does not speak English. Believe it or not the only one person that spoke English well was the staff that walked me to my room when I first arrived. He was very friendly and professional. I do not understand why they do not have him working in the front desk. There was another man with a suit always by the front door he understood more English than the front desk staff. He was also friendly and always ready to help. If I needed transportation the bell boys were always ready to help. The service by the staff by the door was very good. The internet issue seems to be across all the hotels I have stayed at. I moved to the JW Marriott, internet was poor as well but better than at this hotel.
Stayed 2 nights in Sep 2023
Response from Andrew Zhang on 28 Dec 2023
Dear guest, thanks for choosing HUALUXE Xi'an Tanghua. We would like to provide the art of traditional Chinese culture. We hope you have a nice trip. Thank you.