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Reviews of Citadines Zhuankou Wuhan

4 out of 5
Citadines Zhuankou Wuhan
No.159 Dongfeng Avenue, Wuhan Economic Development Zone, Wuhan, Hubei

Reviews

8.0

Very good

Rating 10 - Excellent. 20 out of 61 reviews" "
Rating 8 - Good. 22 out of 61 reviews" "
Rating 6 - Okay. 16 out of 61 reviews" "
Rating 4 - Poor. 0 out of 61 reviews" "
Rating 2 - Terrible. 3 out of 61 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Stayed 8 nights in Aug 2019
Response from Wendy on 9 Sept 2019
Dear resident, thank you for sharing your feedback about your stay experience with us. We hope to be able to welcome you back to Citadines Zhuankou Wuhan or any one of our Ascott International Serviced Residences in near future.

6/10 Okay

Shanla

3 star hotel
Not sure how this is a 4 star hotel. Everything is basic no frills. Breakfast was so so. Had a 1 bedroom double bed apartment and only 1 breakfast was included. Best go for twin bed for 2 breakfast but not worth it. No complaints and no compliments, just a plain simple apartment hotel.
Stayed 2 nights in Jul 2019
Response from Wendy on 10 Aug 2019
Dear resident, thank you for sharing your feedback about your stay experience with us.We hope our service will satisfy you. If you have any suggestions, please feel free to contact us. We hope to be able to see you next time at Citadines Zhuankou Wuhan or any one of our Ascott International Serviced Residences in near future

8/10 Good

Hisashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Yuki on 3 May 2019
尊敬的客人，感谢您选择武汉馨乐庭沌口服务公寓！希望我们的服务令您满意，如您有任何建议，欢迎您随时联系我们。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, very good restaurants around the Hotel/Apartment complex. Clean and tidy, Wash Machines and Dryers are handy. Recommend the hotel especially if your passing through on your way to other cities on business
Stayed 2 nights in May 2018
Response from Christy on 3 Jun 2018
I would like to take the opportunity to thank you for selecting us as your preferred accommodation, we are happy to have met your expectations. Thank you for your valued patronage. From all of us at Citadines Zhuankou Wuhan, we look forward to welcoming you again at any one of our serviced residences.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good choice for a week long family alike stay
Citidine has reputation reliable , not luxious but ok.. Kitchen ware are good in standard of China , clean. Facility of washing machine plus as new model.. Feel in home, pool is nicely maintained. Front desk staff looks in training to be better image
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to places I need to go
Really a great place to stay..,,for value! Food is wonderful.. Even if a bit oily.. Staff are smiling..helpful Immediately pays attention to your needs...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
This hotel was amazing. The room was huge and the bed was so soft compared with most Chinese beds. Cleanliness was not an issue and the staff were pleasant. There were plenty of restaurants nearby and Mr. Mai's coffeehouse being right next door was a definite plus. If I ever return to Wuhan this is where I'll be staying.
Response from betty on 1 Nov 2014
Dear Guest, thank you for your feedback. We are glad that you enjoyed the comfortable bed in your room and had a pleasant experience with our friendly staff. Welcome back to stay with us at any time. During your stay, please feel free to let us know if you get any question ant any time. Thanks again.

6/10 Okay

Traveller

Response from betty on 12 Apr 2016
Thanks for your support!

10/10 Excellent

Thailand Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at the Citadines Zhuankou Wuhan
Very seldom do I give a hotel a "flat out" 5 star rating but this one I did. The split level rooms were very big and the hotel staff were courteous and friendly. Language was not really a problem but you do have to listen carefully.Taxis are inexpensive and available but I would recommend that you have your destination written in Chinese for the cab driver. The hotel can be difficult to find so be sure you have the hotel phone number with you when you arrive whether by fast train or air so the driver can call the hotel direct
Response from betty on 1 Nov 2014
Dear Guest, Thank you for your comment. We are gald to know that you have enjoyed your stay with us and had very pleasant communication with our staff. Your 5 star rating is so excited and we will offer our 5 star service and facilities as always. Meanwhile, your idea about the the Chinese address is very good. Thank you so much.

10/10 Excellent

Thailand Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at Citadines Zhuankou Wuhan
Very seldom do I give out a flat 5 recommendation but it is a must for this hotel. I was well received there by a helpful staff. Language barrier is not problem here because most of the staff speaks understandable English. The hotel is surrounded by many English speaking businesses. Taxi's are very inexpensive to use. My studio room was very clean, very comfortable and was serviced daily by the staff. The free breakfast is plentiful by at times cold but nothing that a well seasoned travelers can't deal with. I will be sure to stay there again...
Response from betty on 1 Nov 2014
Dear Guest, Thank you for your feeaback. Thank you for your high & good reviews on our facilities and service. We are happy to know that you have enjoyed your time, your businedd trip in our hotel. As the breakfast offer time is from 6:30am to 10:00am, please go and enjoy your BF during this period to have hot and flesh food. Thank you again and welcome back.

6/10 Okay

Youseok

금액에 비해 만족합니다
Stayed 4 nights in May 2024
Response from Becky on 9 May 2024
Dear resident, thank you for sharing your feedback about your stay experience with us. We hope to be able to welcome you back to Citadines Zhuankou Wuhan or any one of our Ascott International Serviced Residences in near future.

10/10 Excellent

Kazunori

Liked: Cleanliness, amenities, property conditions & facilities
ゴルフ場が近くて良かった
Stayed 9 nights in Feb 2024
Response from Wendy on 12 Mar 2024
いつもお世話になっております。今後の仕事の中で私達は必ず絶えず努力して、引き続きサービスの品質とハードウェア のレベルを向上させます。重ねてご信頼に感謝します。楽しい生活をお祈りします。

6/10 Okay

Yijung

Stayed 2 nights in May 2023

8/10 Good

ZHONGWU

Business traveller
Liked: Cleanliness
Stayed 4 nights in Jul 2021

8/10 Good

yunhwan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장으로 방문했는데, 위치도 서비스도 가격대비 만족했습니다
Stayed 4 nights in Nov 2019
Response from Wendy on 22 Nov 2019
Dear resident, thank you for sharing your feedback about your stay experience with us.We hope our service will satisfy you. If you have any suggestions, please feel free to contact us. We hope to be able to see you next time at Citadines Zhuankou Wuhan or any one of our Ascott International Serviced Residences in near future.

6/10 Okay

ヨッシー, 茅ヶ崎市

Travelled with group
約3年前に利用した時よりも、朝食のメニューあまり良くない様に思えた。朝食は特に野菜サラダを好む私共としたは非常に不満であった。
Stayed 1 night in Oct 2019
Response from フロントのLILY on 29 Oct 2019
ご提案とご意見に感謝します、ぜひリーダー層にご意見をいただいております。うちの変化が見られることを希望します。スタツフ全員は、もっと良いサービスを提供することが精一杯努力します。 Citadines サービスアパートのサポートに心より感謝しております。 　再びうちに宿泊することを期待しております。

6/10 Okay

Kim

Liked: Staff & service, room comfort
사진보다 좋지 못한 숙소
생각보다 아주 좋진 않았습니다. 사진이 너무 잘 나왔다는 생각이 듭니다. 우한 자체가 시골이기도 하지만 이곳은 뭔가 더 낙후된 느낌이랄까.. 호텔 시설도 약간 한국의 장급 느낌이 들고요. 제가 갔을떈 수영장은 운영하지 않고 있었는데 미리 공지가 됐다면 어땠을까 싶기도 합니다. 헬스장 시설은 매우 협소하여 기대를 안하시는 편이 좋습니다.
Stayed 7 nights in Aug 2019
Response from Wendy on 17 Sept 2019
Dear resident, thank you for sharing your feedback about your stay experience with us.We attach great importance to your questions and will keep up with your superiors for the first time in order to negotiate a better plan as soon as possible.Thank you for your valued patronage. From all of us at Citadines Zhuankou Wuhan, we look forward to welcoming you again at any one of our serviced residences.

8/10 Good

Michael

Liked: Staff & service, room comfort
Reasonable hotel
Appartements spacious with kitchen. Even the highway nearby not so noisy in the rooms. Interieur a little bit antique. Breakfast OK. Around not so much to do. Metro station nearby.Wanda Plaza one station away.
Stayed 3 nights in Jul 2019
Response from Wendy on 23 Jul 2019
Dear resident, thank you for sharing your feedback about your stay experience with us. We hope to be able to welcome you back to Citadines Zhuankou Wuhan or any one of our Ascott International Serviced Residences in near future.

6/10 Okay

Hubei, Tokyo

Business traveller
プールの営業時間はちゃんと覚えておいて欲しい。フロントが間違えた時間を教えました。
Stayed 2 nights in Jul 2019
Response from Lily on 17 Jul 2019
ご意見　ありがどうございます。もし何か誤解があったら本当にすみませんでした。プールの営業時間は朝の10時から夜の10時までです。

8/10 Good

MOONKYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biz trip in citadines hotel
The room is clean. And servce is also good, but there is nothing around the hotel. Breakfast is not so good quality.
Stayed 6 nights in Jun 2019
Response from Wendy on 17 Jul 2019
Dear resident, thank you for sharing your feedback about your stay experience with us. We would try our best to improve our breakfast quality in the future, welcome to enjoy again! . We hope to be able to see you next time at Citadines Zhuankou Wuhan or any one of our Ascott International Serviced Residences in near future.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
前台的服务有点不满意。
Stayed 2 nights in Mar 2019
Response from Yuki on 4 Apr 2019
尊敬的客人，首先十分感谢您入住武汉馨乐庭沌口服务公寓，同时对您此次入住的不愉快体验我们也感到非常抱歉。您提出的问题我们会第一时间跟相关部门反应，并加强对员工的培训。

8/10 Good

Y, 東京

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
フロントの女性スタッフがいつも日本語で挨拶してくれます。
Stayed 2 nights in Mar 2019
Response from Lily on 19 Mar 2019
ご評価　ありがとうございます。お客さんを満足させてのことは　うちの目的です。わたしたちは　続けて努力していきます。又　馨乐庭沌口武漢へいらっしゃいませ。

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019
Response from Yuki on 30 Apr 2019
尊敬的客人，感谢您选择武汉馨乐庭沌口服务公寓！希望我们的服务令您满意，如您有任何建议，欢迎您随时联系我们。

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2018

6/10 Okay

ふーべー

Business traveller
部屋をあてがうときにタイプを報せて欲しい。あとこら気に入らなくて引っ越すのは面倒。
Stayed 3 nights in Dec 2018
Response from christy on 21 Dec 2018
尊敬のお客さん ご意見 感謝しております。うちは頑張って続けていきます。

8/10 Good

ワイ, 東京

Business traveller
Liked: Cleanliness, property conditions & facilities
いつも通りでとうき問題はありません
Stayed 1 night in Nov 2018
Response from christy on 21 Dec 2018
ご支持 感謝しております。

8/10 Good

Kyeongseob, Gyeonggi-do Korea

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The door of shower room is broken. Don’t know why you don’t repair it and still let customer stay at that room.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
호텔은 아파트형으로 취사가 가능하고 조식도 괜찮은 편이나 시내와 20km이상 떨어져 있음
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Y, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2018

10/10 Excellent

Sato, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018

6/10 Okay

湖北の星, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
出張で使うのに便利
出張先の会社に近いのでいつも利用してます。 サービス、施設は基本的に問題ありません。 たまにアメニティなどに不足があるようですが。 フロントは英語か日本語が通じるのであまり問題ありません。 ボトルウォーターも２本あって助かります。
Stayed 1 night in Apr 2018
Response from christy on 19 Apr 2018
尊敬のお客様，ご支持を感謝しております。うちはシングルルームとスイートルームと二つルームあるのスイートルームがあります。短期滞在のお客様と長期滞在のお客様と家族旅行のお客様を満足させております。また いらしゃませ！

6/10 Okay

Taejoon

Liked: Room comfort

6/10 Okay

yi, 東京

Liked: Cleanliness, staff & service, room comfort
必要十分なサービスと施設
ここにすんでいる人も多く、滞在に最低限必要なものは揃っている。 ただし、値段のわりには豪華とは言えない。 朝御飯は、可もなく不可もなくだが、長く滞在すると飽きる。 地下鉄駅から近いく、移動が便利なのでこのエリアに仕事で来るならおすすめです。 フロントは英語ＯＫでした。
Stayed 1 night in Mar 2018
Response from christy on 15 Mar 2018
尊敬のお客さん、ご評価とても感謝しておりＭす。ご意見は ぜひ 考慮しております。また 光臨 お待ちしております。

8/10 Good

Koji

Liked: Staff & service, property conditions & facilities, room comfort
Overall good
朝食にもう少しバリエーションがあると良いです。
Stayed 5 nights in Feb 2018
Response from christy on 1 Mar 2018
ご評価 感謝しております。うちはぜひ 考慮します，以後 何か 問題があればいつでも提出してください。また 光臨 お待ちしております。

10/10 Excellent

Takaaki

Liked: Cleanliness, room comfort
静かなホテル
アメニティーが貧弱：手洗い用の石鹸がない、靴べらや靴拭きがない
Response from General Manager on 7 Mar 2017
お客様、貴重なご意見を本当にありがとうございます。ますは、ハウスキーピング部の準備不足で、手洗いの石鹸を置かなかったことを心からお詫びいたします。また、当ホテルでは、靴拭きをご用意されていませんが、ロビーでは無料の靴洗浄機がご用意されていますので、どうぞご利用ください。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Takuro, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
武漢、海外出張時に利用。
非常に快適に過ごすことができました。 周辺に日本料理屋も多く、食事にも不自由しません。
Response from General Manager on 11 Aug 2016
Dear Valued Guest, Thanks for your support to Citadines Zhuankou Wuhan!

10/10 Excellent

Masaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from betty on 17 Jun 2016
Thanks for your support!

8/10 Good

christian, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appart hotel Citadines conforme descriptif
Excentré de la ville de Wuhan qui est par ailleurs immense, environ 1h de l'aéroport Quartier industriel mais métro à proximité et nombreux restaurants Chambre confortable, service et propreté au rendez vous Petit déjeuner correct
Response from betty on 17 Jun 2016
Dear Guest, Many thanks for your compliments for Citadines!

8/10 Good

Ping Ping, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
有家的感覺。
因為是服務式公寓, 所以很多在職日本人和韓國人居住,雖然每天一早外出遊玩,用不上廚房的設施, 整體上房間是舒適的。酒店步行至地鐵東風公司站不用5分鐘, 但距離景點甚遠, 乘地鐵普遍都超過30分鐘。
Response from betty on 11 Apr 2016
尊敬的客人： 非常感谢您对馨乐庭的大力支持和肯定！现在我们的出行确实方便很多，我们会继续努力，为客人创造一个舒适和便利的居所。

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
숙박후기
가격대비 객실은 별루 이며, 조식도 약간 부실함. 또한 주변에는 음식점과 편의 시설도 없기에 불편함.단, 도보로 20분 이상 걸으면, 완다 쇼핑몰이 있음.
Response from betty on 12 Apr 2016
Dear Guest, Thanks for your staying at Citadines, there are lots of resturant and supermarket opened arount Citadines, and you can got to Wanda Mall by taking Metro, you will find more convinient shops and restaurants.

8/10 Good

Taesang

Liked: Staff & service, property conditions & facilities, room comfort
Response from betty on 12 Apr 2016
Thanks for your support to Citadines!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
적절한 비용, 가까운 경기장
경기장이 가깝습니다. 비용이 적절합니다. 조식 포함으로 예약했으나, 호텔에서 추가 요금을 받습니다. 예약 인원 모두 조식이 제공되지 않습니다.
Response from betty on 12 Apr 2016
Dear Guest, Thanks for your support to Citadines, it will only take 5-10 minutes from Citadines to Wuhan Sports Centre. we will train our staff and improve service in the future.