Dear Darryl,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for any shortcomings you experienced during your time with us.We are disappointed to hear that the welcome, ambiance, and attitude of our staff did not meet your expectations. Please rest assured that we take your comments seriously, and we will address these issues with our team to ensure that we provide the warm and attentive service that our guests deserve.Regarding your dining experiences, we regret that the atmosphere in the restaurant and bar did not meet your expectations. We understand your concerns about the underground dining room and the lack of other guests during your visits. We will take your feedback into consideration as we strive to improve our guest experience.We appreciate your honest feedback, as it helps us identify areas for improvement. Please know that your comments have been shared with our management team for further review.Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Sincerely,Aleksandra ChodakowskaGuest Relations Manager

Dear Jean,Thank you for taking the time to share your recent experience with us. We look forward to welcoming you back in the near future!Warm regards,Aleksandra Chodakowska Guest Relations Manager

Dear Nilan, Thank you for adding your positive feedback and we welcome you again in the future.Best regards,Aleksandra ChodakowskaGuest Relations Manager

Dear Phu,Thank you for adding your positive feedback and we welcome you again in the future.Best regards,Aleksandra ChodakowskaGuest Relations Manager

Dear Facundo,Thank you for adding your positive feedback and we welcome you again in the future.Best regards,Aleksandra ChodakowskaGuest Relations Manager

Dear Taj,Thank you for adding your feedback and we welcome you again in the future.Best regards,Aleksandra ChodakowskaGuest Relations Manager

Dear Ting WaiThank you for adding your positive feedback and we welcome you again in the future.Best regards,Aleksandra ChodakowskaGuest Relations Manager

Dear Andrea,Thank you for adding your positive feedback and we welcome you again in the future.Best regards,Aleksandra ChodakowskaGuest Relations Manager

Dear Steve,Thank you for adding your positive feedback and we welcome you again in the future.Best regards,Aleksandra ChodakowskaGuest Relations Manager

Dear Adam,Thank you so much for your wonderful feedback! We're thrilled to hear that you found our staff classy, polite, and helpful, and that you enjoyed the service at the level of London's Savoy. We're delighted that you found the hotel nice, clean, and your room quiet and cozy.We can't wait to welcome you back for another pleasant stay! If you need anything in the meantime, please don't hesitate to reach out.Warm regards,Aleksandra ChodakowskaGuest Relations Manager

Dear Dipti,Thank you so much for your wonderful feedback! We're thrilled to hear that you found Altus Wroclaw to be a beautiful hotel with exceptional staff. Our team works hard to ensure that every guest has a memorable experience, and it's incredibly rewarding to receive such positive recognition.We're delighted that you enjoyed our central location, surrounded by plenty of shops and attractions. We understand that parking can be limited, especially in a bustling city center like ours, and we appreciate your understanding on this matter.If you ever find yourself in Wroclaw again, we would love to welcome you back to Altus Wroclaw for another fantastic stay. Please don't hesitate to reach out if there's anything we can assist you with in the future.Warm regards,Aleksandra ChodakowskaGuest Relations Manager

Dear Katarzyna, Thank you for taking the time to share your feedback regarding your recent stay at Altus Wroclaw. We deeply regret to hear that your experience fell short of the expectations associated with a 5-star hotel, especially during such a significant occasion as a double birthday celebration and the national day for your Grandma.Firstly, we are pleased to hear that Karolina at our reception desk greeted you warmly and accommodated your request for a later check-out. However, we are genuinely sorry that the room allocation near the reception did not meet your privacy needs for your partner's birthday celebration. We understand how important a private and comfortable setting is, especially during special occasions.The hygiene issue you encountered with the toilet is particularly concerning. Please accept our sincerest apologies for this oversight. This does not reflect the high standards we strive to maintain. We appreciate your prompt reporting of the issue and regret that our response did not meet your expectations. We should have provided a more comprehensive solution to ensure your complete comfort and satisfaction.Regarding the parking situation, I apologize for the miscommunication that led to the inconvenience experienced by your family dinner guests. We will review our internal communication processes to ensure that all staff members are consistently informed and aligned on guest instructions and policies.Your feedback is invaluable in helping us improve our services and prevent such issues in the future. As a gesture of goodwill and to restore your faith in Altus Wroclaw, we would like to offer you a complimentary upgrade to a suite on your next visit, along with a special amenity to celebrate your occasions in the manner you deserve.Please do not hesitate to reach out to me directly to discuss this further or to assist in arranging your future stay.Once again, we apologize for the shortcomings during your stay and appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that Altus Wroclaw is known for.Warm regards,Aleksandra ChodakowskaGuest Relations Manager

Dear Carlos,Dziękujemy za dodanie pozytywnej opinii i zapraszamy ponownie w przyszłości.Z wyrazami szacunku,Aleksandra ChodakowskaGuest Relations Manager

Dear Guest,Thank you for your positive feedback on our hotel in WroclawWe look forward to the opportunity to welcome you back for another enjoyable stay.Best regards,Aleksandra Chodakowska Guest Relations Manager

Dear Guest,Thank you for your positive feedback on our hotel in WroclawWe look forward to the opportunity to welcome you back for another enjoyable stay.Best regards,Aleksandra Chodakowska Guest Relations Manager

Dear Guest,Thank you for your positive feedback on our hotel in WroclawWe look forward to the opportunity to welcome you back for another enjoyable stay.Best regards,Aleksandra Chodakowska Guest Relations Manager

Dear Vimal,Thank you for your feedback. We're glad you enjoyed our hotel and central location.Best regards,Aleksandra Chodakowska Guest Relations Manager

Dear Guest,Thank you for your positive feedback on our hotel in WroclawWe look forward to the opportunity to welcome you back for another enjoyable stay.Best regards,Aleksandra Chodakowska Guest Relations Manager

Dear Keith,Thank you for your feedback. We're glad you enjoyed our hotel. Best regards,Aleksandra Chodakowska Guest Relations Manager

Dear Amy, Thank you for your feedback. We're glad you enjoyed our hotel.Best regards,Aleksandra Chodakowska Guest Relations Manager

Dear Daniel,Thank you for your feedback. We're glad you enjoyed our hotel and design. Best regards,Aleksandra Chodakowska Guest Relations Manager

Dear Guest,Thank you for your positive feedback regarding the location, food, cleanliness, and service. We appreciate your comments regarding the pool, hot tub, and spa. Your feedback is valuable to us, and we will take it into consideration for further improvements. Thank you for choosing us for your stay.Kind Regards,Aleksandra ChodakowskaGuest Relations Manager

Dear Guest,Thank you for sharing your positive review of the hotel. We look forward to hosting you again in the future.With best regards,Aleksandra ChodakowskaGuest Relations Manager

Dear guest,Thank you for sharing your feedback with us. We are pleased that you found our breakfast excellent and appreciated our property. We regret to hear that the parking area was smaller than expected and that you felt the focus of our staff may have been more on them than the customer.We take all feedback seriously and will use your comments as an opportunity for improvement. Our aim is to provide the best possible experience for our guests, and we apologize if we fell short in any way.Your input is valuable to us, and we hope to have the opportunity to better serve you in the future.Sincerely,Aleksandra Chodakowska Guest Relations Manager

Dear guest,Thank you for your kind words and feedback on our property. We are thrilled to hear that you found our hotel to be absolutely fabulous, one of the best you've ever visited among the hundreds. We take great pride in our luxurious, newly renovated design and furnishings, and we are delighted that you appreciated them.We appreciate your suggestion regarding the heated bathroom floors and will certainly consider it for energy efficiency. Your satisfaction is of utmost importance to us, and we are grateful for your recommendation.Thank you for choosing us, and we look forward to welcoming you back in the future.With best regards,Aleksandra ChodakowsakGuest Relations Manager

Dear guest,Thank you for your kind words and feedback on our property. We are thrilled to hear that you found our hotel to be absolutely fabulous, one of the best you've ever visited among the hundreds. We take great pride in our luxurious, newly renovated design and furnishings, and we are delighted that you appreciated them.We appreciate your suggestion regarding the heated bathroom floors and will certainly consider it for energy efficiency. Your satisfaction is of utmost importance to us, and we are grateful for your recommendation.Thank you for choosing us, and we look forward to welcoming you back in the future.With best regards,Aleksandra ChodakowskaGuest Relations Manager

Dear Guest,Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are delighted to hear that you had such a positive stay at our hotel.Our team is committed to providing exceptional service, and it's heartwarming to know that they were able to assist you promptly and effectively during your medical needs.It's also wonderful to hear that you enjoyed the activities we arranged and found our breakfast to be excellent. We take great pride in offering a variety of options to cater to our guests' preferences.Your intention to return for a longer stay is the best compliment we could receive. We look forward to welcoming you back and ensuring another memorable and enjoyable experience. If you have any special requests or preferences for your next visit, please don't hesitate to let us know.Once again, thank you for choosing us, and we can't wait to have the pleasure of hosting you again.Warmest regards,Aleksandra ChodakowskaGuest Relations Manager

Dear Emanuel,Thank you very much for choosing Altus Palace in Wrocław.I'm happy to read you've enjoyed our hospitality.Whenever your plans will bring you back to Wrocław it will be our great pleasure to host you again.With warm regards,Teresa PelcGuest Relations Manager

Dear Jodi,Thank you very much for choosing Altus Palace hotel for your stay in Wrocław!I'm happy to read you've enjoyed our hospitality and especially thank you very much for all this warm words addressed to our team. It is a great motivation for us and to be happy and proud of our job.Whenever your plans will bring you back to Wrocław it will be our great pleasure to host you again.With warm regards,Teresa PelcGuest Relations Manager

Dear Roland,Thank you so much for your fantastic review! We're delighted to hear that you had an exceptional experience at our hotel. It's wonderful that you found our staff to be amazing and enjoyed the splendid rooms with luxurious beds. We're glad you appreciated the delicious breakfast and the thoughtful touch of champagne upon arrival.We truly value your feedback and hope to have the pleasure of welcoming you back in the future. Yours sincerely,Aleksandra Chodakowska Front Office Supervisor

Dear Marinus,We were honoured to host you in Altus Palace hotel in Wrocław. Thank you for taking the time to share your feedback about your recent stay at our hotel. Wishing you all the best and looking forward to seeing you again soon! Have a wonderful day!With kind regards,Teresa PelcGuest Relations Manager

Dear Philip,thank you for choosing Altus Palace hotel in Wrocław.Looking forward to meet you again in near future :)Please welcome anytime!Teresa PelcGuest Relations Manager

Dear Erik,Thank you very much for staying with us and for taking the time to write your opinion. We apologize for the noise inconvenience.If you decide to visit me again, please contact me directly at tpelc@hotelaltuspalace.pl.I would like to personally ensure that your next stay is fully in line with your expectations.Look forwards to meet you again in near future.With warm regards,Teresa PelcGuest Relations Manager

Dear Magdalena,thank you for choosing Altus Palace hotel :)Please welcome anytime in the future!With warm regards,Teresa PelcGuest Relations Manager

Dear Joanna,Thank you for sharing your positive review of the hotel. We look forward to hosting you again in the future.With best regards,Aleksandra ChodakowskaFront Office Supervisor

Szanowna Pani Moniko,dziękujemy za wybór hotelu Altus Palace oraz fantastyczną ocenę.Z największą przyjemnością powitamy Panią ponownie w przyszłość.Pozdrawiam,Teresa PelcGuest Relations Manager

Dear Myong H,Thank you for your stay at Altus Palace hotel.Looking forward to welcoming you back, whenever your plans bring you to Wrocław!With kind regards,Teresa Pelc