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"Room looked like it had some work done to it recently but wasn't cleaned after that work. The floor, counters, and table were all dirty to the point that I kept my socks on, and they got very dirty as well. Asked for room service at the front desk. They took a note and said it would get done, it never did. The T.V. didn't work, staff shrugged it off and blamed the provider. The door didn't seal, you could see out under it, and the additional lock on the door that usually allows you to slightly open it was missing half the mechanism. Breakfast, if you were early enough, was bagels and coffee, nothing else. "

"The staff was friendly and quick to respond to the customers."

"Love the Elm and I can’t say enough. Truly a Gem. Travelled with spouse came for 3 nights and ended up staying here for 5. We love the courtyard and the old charm of the Inn. The staff is super helpful and very nice. Rooms are very clean and quite quaint. I was pleasantly surprised by the breakfast. I was expecting a muffin and fruit and got so much more. There was premade omelettes, sausages, waffles, pastries or muffins, fruit, yogurt and granola. Of course, there was always coffee, juice, tea and sparkling flavored waters. To top it off, Between 6 and 7 every night they serve warm cookies. The location is within walking distance of downtown Napa. About 30 minutes walk to the river and the far end of downtown. We will definitely stay here again if we return to Napa. "

"Immaculate property "

"Very spacious and clean rooms with great golf club view."

"Yes, shops nearby. Did not use the gym "

"This hotel was so unexpectedly nice! Our "room" was practically the size of a studio apartment, given that it is a Residence Inn, we didn't expect it to have an actual living, kitchen, and dining space on top of the bedroom. The complimentary breakfast is always a plus. Would totally stay here again. "

"I really wanted to love my stay here but I was disappointed. First I arrived from a long drive to the computer system being down. So the line was backed up to check in. They did give me a $50 voucher so that was nice. I paid for a king room at the Reserve which ended up being in the building across the street from the main entrance. Check-in gave me a map telling me the specific numbered points to go to get to my room. But when I drove back there to park and walked to that specific location, the numbered points on the site map were different than the ones on the paper map she gave me. So it was very confusing. I had to get help from an elevator service guy. The rooms are in a U-Shape and mine was on the polar opposite end of the building that happened to be right next to an outdoor speaker to the rooftop terrace that I had the pleasure of hearing all night until it turned off at 11 PM. Fun for entertaining guests outside, but not for those trying to sleep. I tried making reservations to the spa and Ember steakhouse. Entirely booked. So make sure to reserve in advance. I was forced to order room service which cost me $150 for steak, potatoes and water. And to top it off, the bathroom sink was fully clogged. For $500 a night, do better Meritage. "

"Staff at the hotel was great, the restaurant I would not recommend, poor poor service "