Bar (on property)

Reviews of Holiday Inn Winter Haven, an IHG Hotel

3 out of 5
Holiday Inn Winter Haven, an IHG Hotel
200 Cypress Gardens Boulevard, Winter Haven, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 609 out of 955 reviews" "
Rating 8 - Good. 219 out of 955 reviews" "
Rating 6 - Okay. 67 out of 955 reviews" "
Rating 4 - Poor. 20 out of 955 reviews" "
Rating 2 - Terrible. 40 out of 955 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , quiet property, close to everything, quite a few dining options , room is clean a spacious and cozy.
Stayed 1 night in May 2024
Response from Perry on 23 May 2024
It sounds like you've found our hotel to be great! A clean, quiet space close to everything with plenty of dining options nearby is definitely a win. And having a spacious and cozy room adds to the comfort. It sounds like the perfect combination for a relaxing stay.

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from front desk and kitchen/restaurant staff. Definitely recommend it for your next trip.
Stayed 1 night in May 2024
Response from Perry on 20 May 2024
We are happy to hear that your stay was excellent. We look forward to your return visit.

10/10 Excellent

Cesar, WINTER HAVEN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place
Stayed 2 nights in May 2024
Response from Perry on 20 May 2024
Thank you for your review. We look forward to your next visit.

10/10 Excellent

Kathy

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
There are holes punched into the bathroom door. The pool has been shut down so we had to walk over to the other hotels pool. Not a huge deal but inconvenient.
Stayed 1 night in May 2024
Response from Perry on 17 May 2024
It sounds like you had an eventful time! Those holes in the bathroom door sound concerning. Hopefully, it wasn't anything too serious. It's a bummer that the pool was shut down, but at least you had another option nearby. Did you manage to enjoy your time at the other hotel's pool despite the inconvenience?

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
The staff are the stars at this property but a refresh of the actual hotel is badly needed. It's also bad form to charge near-restaurant prices for what should be a free breakfast.
Stayed 2 nights in May 2024
Response from Perry on 14 May 2024
Thank you for your review. We would like to learn more about your concerns during your stay. Our delicious breakfast buffet is "all you can eat". Please contact us at your earliest convience.

10/10 Excellent

kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay so far! Check in was perfect
Stayed 1 night in May 2024
Response from Perry on 13 May 2024
Thank you for your review. We look forward to your next visit.

10/10 Excellent

Dorothy E

Travelled with family and small children
Liked: Amenities
Great place to stay!
Stayed 2 nights in May 2024
Response from Perry on 10 May 2024
Thank you for your review. We look forward to your return visit.

2/10 Terrible

Laerte

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in need of renovation, very dirt and elevator was broken, trash on the aisles.
Stayed 2 nights in Mar 2024
Response from Perry on 2 May 2024
Thank you for your review from a stay 2 months ago. Please contact our hotel directly with any concerns.

10/10 Excellent

William D.

Stayed 2 nights in Apr 2024
Response from Perry on 20 May 2024
Thank you for your review. We look forward to your next visit.

10/10 Excellent

Lorraine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to give a shout out to Amber and Chris. They were very welcoming, and friendly. Chris gave us some good information on maneuvering the Legoland park which was very helpful for people our age. We got to enjoy every minute of it with our grandson. Thanks a lot Amber and Chris!
Stayed 3 nights in Apr 2024
Response from Perry on 24 Apr 2024
Thank you so much for your awesome review! We will let Chris & Amber know how much they meant to your stay.

10/10 Excellent

RAIZA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience . Lovely welcoming staff and dice the first moment hotel staff (Christopher ) wa sun touch with me helping checkin in thank you
Stayed 1 night in Apr 2024
Response from Perry on 22 Apr 2024
Thank you for pointing out Christopher, as he is an asset to the front desk. We look forward to your next visit.

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service
Was very clean
Stayed 1 night in Apr 2024
Response from Perry on 19 Apr 2024
We are happy to hear that you enjoyed the cleanliness of our hotel. See you next time.

8/10 Good

Alexander

Liked: Staff & service, property conditions & facilities
Good property for an overnight stay. Large suite but bathroom needs some updates.
Stayed 1 night in Apr 2024
Response from Perry on 15 Apr 2024
Thank you for your review. We are looking into the bathroom issue.

10/10 Excellent

Maria, Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding and the place was very clean and customer service was top notch.
Stayed 2 nights in Apr 2024
Response from Perry on 5 Apr 2024
It sounds like you had a wonderful experience!

10/10 Excellent

Filicia, BRONX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean place. Very hospitable emloyees. Friendly and ready to help with any questions.
Stayed 3 nights in Feb 2024
Response from Perry on 3 Apr 2024
It sounds like you had a positive experience at our hotel! Cleanliness and friendly, helpful staff can really enhance the overall atmosphere and make a visit enjoyable. Whether it's a restaurant, hotel, store, or any other establishment, good service and a welcoming environment can leave a lasting impression on customers.

10/10 Excellent

Ed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient location, friendly staff, large and clean room.
Stayed 1 night in Apr 2024
Response from Perry on 2 Apr 2024
Thank you for your review. We are happy to hear that you enjoyed the large clean room and our friendly staff.

8/10 Good

aixa, West Palm Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Only one night but it was pretty confortable
Stayed 1 night in Mar 2024
Response from Perry on 1 Apr 2024
Thank you for your review. We look forward to your return visit.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people
Stayed 1 night in Mar 2024
Response from Perry on 2 Apr 2024
Thank you for your review. We look forward to your next visit.

10/10 Excellent

Cheryl, pooler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Perry on 1 Apr 2024
Thank you for your review. We look forward to your next visit.

8/10 Good

Riordan

Liked: Cleanliness, amenities, property conditions & facilities
Plenty of good food options within a walking distance from the hotel. A Starbucks too.
Stayed 1 night in Mar 2024
Response from Perry on 27 Mar 2024
It's great to hear that there are plenty of food options within walking distance from our hotel! Having a Starbucks nearby can also be convenient for grabbing coffee or quick snacks.

10/10 Excellent

michael

Travelled with partner
Property was excellent. Will stay again.
Stayed 2 nights in Mar 2024
Response from Perry on 26 Mar 2024
I'm glad to hear that you enjoyed your stay! See you next time.

10/10 Excellent

ANABEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome customer service ladie
Stayed 1 night in Mar 2024
Response from Perry on 25 Mar 2024
Thank you for your review. We look forward to your next visit.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Perry on 20 Mar 2024
Thank you for your review. We look forward to your next visit.

10/10 Excellent

William, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable room, lots of room, with good lighting, lots of plugs, comfortable bed. Annoying to have the fan go on every time you put on the bathroom light, however.
Stayed 1 night in Mar 2024
Response from Perry on 15 Mar 2024
Thank you for your review. We will investigate the bathroom fan right away. Look forward to seeing you again.

8/10 Good

jennifer

Liked: Staff & service, amenities, property conditions & facilities
The hotel is nice- Susan the bartender is amazing and breakfast and dinner was delicious. The outdoor area is ok not many places to sit. Hotel sits on the same property as Hampton Inn and Outback so parking spots are limited if the hotel is packed. The area is under construction but there are plenty of restaurants, fastfood and groceries stores nearby
Stayed 3 nights in Mar 2024
Response from Perry on 13 Mar 2024
It sounds like you had a positive experience overall at the hotel, especially with Susan's exceptional service at the bar and the delicious meals. However, it's noted that the outdoor area could use improvement in terms of seating options. Overall, it seems like a good choice for accommodation with some minor inconveniences.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
Large room
Stayed 1 night in Mar 2024
Response from Perry on 5 Mar 2024
Thank you for your review. We look forward to your next visit.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
So far so good.
Stayed 1 night in Mar 2024
Response from Perry on 5 Mar 2024
Thank you for your review. We look forward to your next visit.

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean little hidden but not bad
Stayed 1 night in Mar 2024
Response from Perry on 5 Mar 2024
Thank you for your review. We are thrilled to hear that you enjoyed your stay. We look forward to your next visit.

10/10 Excellent

Sheli

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
staff is wonderful... friendly and helpful!
Stayed 1 night in Feb 2024
Response from Perry on 26 Feb 2024
It's great to hear that you've had a positive experience with the staff! Friendly and helpful staff can really make a difference in any environment where customer service matters. Acknowledging excellent service encourages us to maintain our standards.

8/10 Good

SALLIE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok. Breakfast was very expensive so we did not eat at the hotel. There was a 2 hour power outage for an unknown reason after we got to our room.
Stayed 1 night in Feb 2024
Response from Perry on 26 Feb 2024
It sounds like overall, your experience at the hotel was positive, but there were a couple of challenges during your stay.Regarding the expensive breakfast and the 1 hour area wide power outage, these are indeed issues that can affect the quality of a guest's experience.Despite these challenges, I'm glad to hear that overall your experience at the hotel was satisfactory.

10/10 Excellent

Madilynn, Chicago

Travelled with family and small children
Liked: Cleanliness, staff & service
Poor renovation
Stayed 1 night in Feb 2024
Response from Perry on 19 Feb 2024
Thank you for your review. We look forward to your next visit.

8/10 Good

Frans

Liked: Cleanliness, staff & service
Good spot
Stayed 2 nights in Feb 2024
Response from Perry on 19 Feb 2024
Thank you for your review. We look forward to your next visit.

2/10 Terrible

Joscylin

Disliked: Amenities
Nothing... cost 2x as much just to be closer to the venue, nothing of quality. Elevators broken, loss of power, no parking.... take your chances with la quinta for cheaper
Stayed 2 nights in Feb 2024
Response from Perry on 19 Feb 2024
We are very sorry to hear that your experience was less than excellent. Please reach out to us as we would like to get more information. Thank you.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything i would expect from Holiday Inn: - clean - everything we need - affordable The women working the front desk was extremely friendly and helpful. Id stay again if in the area.
Stayed 1 night in Feb 2024
Response from Perry on 19 Feb 2024
It sounds like you had a positive experience at the Holiday Inn! Cleanliness, affordability, and helpful staff are definitely important factors when choosing a place to stay. It's great to hear that the woman working at the front desk was friendly and helpful; good customer service can really enhance a hotel stay. Thanks for sharing your feedback!

10/10 Excellent

Javier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we stepped through the doors at Holiday Inn, we were blown away by the warm hospitality and beautiful atmosphere. Our spacious, clean room provided the perfect haven for our family trip, and the comfortable beds made it even more enjoyable. The true highlight of our stay was the exceptional staff. Every encounter, from check-in to checkout, was marked by genuine friendliness and a willingness to go the extra mile. Whether it was helping us navigate the city or recommending hidden gems, they made us feel truly valued and cared for. Dining at the hotel was also a delight. The on-site restaurant offered a delicious and diverse menu, and the service was impeccable. We were particularly impressed with the sirloin. Even the continental breakfast buffet exceeded expectations, with a wide variety of fresh and tasty options to fuel our day. Overall, our stay was truly exceptional. It provided the perfect blend of comfort, convenience, and genuine hospitality, making it the ideal place for a family getaway. We will definitely be returning and highly recommend it to anyone looking for a memorable stay.
Stayed 1 night in Feb 2024
Response from Perry on 12 Feb 2024
It sounds like you had an absolutely wonderful experience during your stay at the Holiday Inn! From the warm hospitality to the beautiful atmosphere, it seems like every aspect of your visit exceeded expectations. It's fantastic to hear that your spacious and clean room provided a comfortable haven for your family trip, and that the comfortable beds added to your enjoyment.The exceptional staff truly made a difference with their genuine friendliness and willingness to go above and beyond to assist you throughout your stay. It's always great to have helpful recommendations and guidance when exploring a new city, and it sounds like the staff made sure you felt valued and cared for at every turn.Dining at the hotel also seems to have been a highlight, with delicious options at the on-site restaurant and a satisfying continental breakfast buffet to start your day off right. It's wonderful to hear that the sirloin and the diverse menu choices left a positive impression.Overall, it sounds like your stay at the Holiday Inn provided the perfect blend of comfort, convenience, and genuine hospitality for your family getaway. Thank you for sharing your positive experience, and it's great to hear that you'll be returning and recommending it to others!

10/10 Excellent

Sean

Stayed 2 nights in Feb 2024
Response from Perry on 12 Feb 2024
Thank you for your review. We look forward to your next visit.

10/10 Excellent

Heather

Stayed 1 night in Dec 2023
Response from Perry on 12 Feb 2024
Thank you for your review. We look forward to your next visit.

10/10 Excellent

Greg

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Perry on 9 Feb 2024
Thank you for your 10 star review. We look forward to your return visit.

10/10 Excellent

Pamela, Spokane

Travelled with family
Liked: Amenities
Easy to find and access. Good places to eat nearby. Room was comfortable
Stayed 1 night in Feb 2024
Response from Perry on 8 Feb 2024
That sounds wonderful! It's great to hear that you found everything easy to access and that the room was comfortable. Having good places to eat nearby can really enhance a stay.

8/10 Good

Roselynn

Stayed 1 night in Feb 2024
Response from Perry on 20 Mar 2024
Thank you for your review. We look forward to your next visit.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, Clean and Convenient
Everything was great. The reception personnel were very nice and the room was very clean and comfortable. The location was very convenient to our destination. I will definitely stay again.
Stayed 1 night in Jan 2024
Response from Perry on 2 Feb 2024
It's wonderful to hear that you had such a positive experience with your recent stay! Having friendly reception personnel and a clean, comfortable room can truly enhance the overall quality of your trip. And when the location is convenient, it adds even more value to the experience. It's great to know that you plan to stay again in the future. Thank you for sharing your feedback!

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Perry on 5 Feb 2024
Thank you for your 10 star review. We look forward to your return visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Christy on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!Hope to see you again here at the Holiday Inn Winter Haven!!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Parking can be a little sparse! Get there early! Red Lobster and Outback walking distance
Stayed 3 nights in Jan 2024
Response from Perry on 26 Jan 2024
Thank you for your review. We are happy to hear that you enjoyed your stay and look forward to a return visit.

2/10 Terrible

Kimara

Disliked: Staff & service
Property is located in a great location. However I was eaten up by BEDBUGS on my arms and the staff was extremely mean and rude to the kids on our sports team, a parent witnessed this behavior and recorded it to show the coaches. I will never stay at or recommend the Holiday Inn at Winter Haven again.
Stayed 2 nights in Jan 2024
Response from Perry on 22 Jan 2024
Thank you for your review. We are very sorry to hear of your unpleasant experience. We tried reaching out to you, as no concerns were stated during your stay, however we received no response.

10/10 Excellent

Kosha

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice clean an bed so comfortable most definitely a plus⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Jan 2024
Response from Perry on 22 Jan 2024
Thank you for your great 5 star review. We look forward to your return visit.

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Perry on 19 Jan 2024
Thank you for your review. We look forward to your next visit.

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Clean facilities.
Stayed 1 night in Jan 2024
Response from Perry on 18 Jan 2024
It sounds like you had a positive experience with friendly staff and clean facilities. That's great to hear!

2/10 Terrible

Alex

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Perry on 30 Jan 2024
Thank you for your review. We are sorry to hear that your experience was less than excellent.

2/10 Terrible

Elijah Treville

Stayed 1 night in Jan 2024
Response from Perry on 1 Feb 2024
Thank you for your review. We are disappointed to hear that your stay was less than excellent.