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Reviews of Super 8 by Wyndham Windsor/Dougall

2 out of 5
Super 8 by Wyndham Windsor/Dougall
2498 Dougall Avenue, Windsor, ON

Reviews

7.8

Good

Rating 10 - Excellent. 307 out of 921 reviews" "
Rating 8 - Good. 346 out of 921 reviews" "
Rating 6 - Okay. 140 out of 921 reviews" "
Rating 4 - Poor. 76 out of 921 reviews" "
Rating 2 - Terrible. 52 out of 921 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paulus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
clean, well maintained.
Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello Paulus,We appreciate your feedback and are delighted to hear that you found our hotel clean and well-maintained. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay.

8/10 Good

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable place especially for the price
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Hello Shelly,We are thrilled to hear that you found our hotel clean and comfortable during your stay. It's fantastic to know that you found value in the experience. Feedback like yours motivates us to maintain our high standards. Thank you for sharing your positive review with us and other travelers.

10/10 Excellent

James

Stayed 1 night in May 2024
Response from Manager on 23 May 2024
Hello James,We are charmed to hear you had a wonderful stay! We hope to welcome you back again soon.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in needs to improve disability amenities such as grab bars in the tub a seat available for the bathtub there are ramps available from the parking lot to the first floor perhaps moving the washer and dryer to the main floor
Stayed 5 nights in May 2024
Response from Manager on 10 May 2024
Hello Barbara,Thank you for sharing your experience with us. We appreciate your feedback on our disability amenities and will take it into consideration for future improvements. Your suggestions about grab bars and a bathtub seat are noted. We strive to enhance accessibility for all guests and will look into the possibility of relocating the washer and dryer.

4/10 Poor

Dimitri

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Dimitri, We are sorry to hear about your experience at our hotel. If there were any specific concerns during your stay, please do not hesitate to contact us so we can address them accordingly. We value your feedback and would like to ensure that all our guests have a pleasant stay with us.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin staff was excellent and very accommodating even upgrading us from a queen bed to a king which was very much appreciated after a 10 hour drive to Windsor. The breakfast consisted of pancakes, cereal, toast or bagels. There was also some fruit and yogurt. There was quite a bit of light coming in the top of the curtains as the parking lot lights were always on and some cars raced down the street loudly, but overall a good place to stay plus a reasonable price.
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Linda,We appreciate your feedback on our check-in staff and complimentary upgrade. We take note of your comments regarding the breakfast offerings and the light from the parking lot. Your input helps us improve our services for future guests. Thank you for choosing to stay with us in Windsor.

10/10 Excellent

Matt

Stayed 1 night in May 2024
Response from Manager on 26 May 2024
Hello Matt,We are thrilled to hear you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Shelley,We appreciate you choosing to stay with us! If you have any further feedback to share from your experience, please don't hesitate to contact us. We look forward to welcoming you back in the future!

6/10 Okay

Mesbah

Disliked: Amenities
Fan of wc is noisy No slippers
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Mesbah,We regret to hear of the inconvenience caused by the noisy fan and the absence of slippers during your stay. We appreciate your feedback and will share it with our team for improvements. If you have any further concerns, please reach out to our management directly for assistance.

10/10 Excellent

Robyn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Robyn,Dear Guest, We are thrilled to hear you had a wonderful stay with us! Should you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon!

8/10 Good

Sarah, Fort Wayne

Travelled with partner
Liked: Staff & service, property conditions & facilities
We stay often and keep coming back. There are nicer places if you want to pay more but, this is the best value. The beds are nice, the staff cleans well and attends to your needs. They fix things to make it nicer continually.
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Sarah,We are amped to hear that you choose to stay with us frequently and appreciate your positive feedback on our comfortable beds and attentive staff. Our team works hard to ensure a pleasant stay for all guests, and we are glad you noticed our commitment to improving our services continually. Thank you for your loyalty and kind words.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello James,We appreciate your feedback regarding the cleanliness of our hotel. We strive to maintain high standards in this regard. Should you have any further comments or concerns, please feel free to reach out to our management team directly for further assistance.

4/10 Poor

Taylor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Taylor,We're sorry to hear your stay did not meet your expectations. Please feel free to contact us to provide further details on how we can improve our services for future guests.

10/10 Excellent

Pich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Pich,Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

10/10 Excellent

Pich

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 23 Apr 2024
Hello Pich,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Jeremy

It was a little rundown
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Jeremy,We appreciate your feedback and will share it with our team to make improvements. Thank you for taking the time to review your stay with us.

6/10 Okay

Priscilla, Dunsford

Stayed 1 night in Apr 2024
Response from Manager on 10 May 2024
Hello Priscilla, We're sorry to hear that your stay was not up to expectations. Please feel free to contact us with any specific feedback you have so we can address your concerns and improve our services for future guests.

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room right at the end and around the corner, on the second floor. Room was big and it was clean. However, we could hear the guy in the next room snoring! Not sure if I would book again. Price was good, breakfast was fine, but the snoring...kept us awake most of the night. Even with ear plugs we could hear him.
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Anna, We apologize for the inconvenience you experienced during your stay. We appreciate your kind words about our room size and cleanliness, as well as our breakfast offering. Should you decide to stay with us again, we recommend requesting a different room location for a quieter experience next time. Thank you for taking the time to share your feedback with us.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was okay
Stayed 2 nights in Apr 2024
Response from Manager on 13 Apr 2024
Hello Cheryl,We appreciate you sharing your feedback with us. If there are any specific details you'd like to discuss further, please feel free to contact our management team. Thank you for choosing to stay with us.

2/10 Terrible

Kizzy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Kizzy, We're sorry to hear that your stay didn't meet expectations. Please contact us directly so we can address any concerns you may have.

8/10 Good

Daryl

Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello Daryl,We appreciate you choosing to stay at our hotel. If there's anything you'd like to share about your experience, please do not hesitate to contact us. We strive to ensure all our guests have a pleasant stay with us.

6/10 Okay

Neel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very bad room condition, hair everywhere and dusty. You can't expect much from 2 star motel but still it wasn't cheap. Breakfast was also ok.
Stayed 2 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello Neel, We appreciate your feedback regarding your recent stay with us. Guest satisfaction is important to us, and we value your comments as they help us improve our services. Should you have any additional details to share, please contact our management team directly.

4/10 Poor

Ravjot

Travelled with family
Disliked: Cleanliness, staff & service
The front desk would not give copy of receipt of our travel and would not print it out. We asked multiple time to get copy of receipt of our stay but she insisted that she wouldn’t print. The room overall was clean.
Stayed 4 nights in Mar 2024
Response from Manager on 3 Apr 2024
Hello Ravjot, We apologize for any inconvenience you experienced. If you require a copy of your receipt, please contact our management directly for assistance. We're glad to hear you found the room clean during your stay. Thank you for your feedback.

10/10 Excellent

Clint

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Clint,We are thrilled to hear that you had an excellent stay with us! Should you have any feedback to further enhance your experience, please feel free to reach out to us directly. We look forward to welcoming you back soon!

8/10 Good

Donna

Stayed 1 night in Mar 2024
Response from Manager on 17 Apr 2024
Hello Donna, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Lin

Stayed 1 night in Mar 2024
Response from Manager on 14 Apr 2024
Hello Lin,We appreciate you choosing to stay with us and are thrilled to hear you had a pleasant experience! If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

4/10 Poor

erica

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello erica, We appreciate you taking the time to share your experience. Please feel free to contact us directly with any specific feedback from your stay so we can address any concerns you may have had.

10/10 Excellent

Pich

Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Pich,We appreciate your rating and are thrilled to hear that you had such a fantastic perfect experience during your stay. We strive to provide exceptional service and it's reviews like yours that motivate us to keep doing what we do best. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient tv channels not great but ok
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Patricia,We appreciate your critique on the cleanliness and convenience of our hotel. We'll take note of your comments regarding the TV channels for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 Okay

Trish

Travelled with family
Disliked: Amenities
You got what you paid for. An average property for an average price
Stayed 1 night in Jan 2024
Response from Manager on 13 Mar 2024
Hello Trish, We appreciate your feedback and are glad to hear you found value in your stay with us. Thank you for choosing us, and we hope to provide you with an even better experience in the future.

8/10 Good

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Updated rooms with local photos for decor. Very comfortable bed.
Stayed 2 nights in Mar 2024
Response from Manager on 9 Mar 2024
Hello Molly,We are delighted to hear that you enjoyed our breakfast selection and found our updated rooms with local decorations to your liking. It's great to hear that you had a comfortable stay and a restful night on our beds. We appreciate your positive feedback and hope to welcome you back in the future.

8/10 Good

YU

Stayed 1 night in Feb 2024
Response from Manager on 27 Mar 2024
Hello YU, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Sarah, Fort Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed several times because its clean, comfortable, quiet and affordable.
Stayed 3 nights in Feb 2024
Response from Manager on 6 Mar 2024
Hello Sarah,We are pleased to hear that you found our hotel to be clean, comfortable, quiet, and affordable. Your loyalty as a returning guest is greatly appreciated. Thank you for choosing our hotel for your stays.

8/10 Good

Craig

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello Craig, We appreciate you choosing our hotel for your stay! Should you have any additional feedback to share, please don't hesitate to contact us so we can ensure a wonderful experience next time.

10/10 Excellent

Yablai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Dec 2023
Response from Manager on 27 Feb 2024
Hello Yablai,We are pleased to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated. If you have any further comments or suggestions, please do not hesitate to reach out to us.

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Erik,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Blair

Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Blair,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

4/10 Poor

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep driving!!
This is an old motel with very few upgrades.Situated in a seedy part of town we were worried about security. Took forever to check in and rooms had been paid for in advance. Young hot rod drivers screeching tires and tearing out of the parking lot a lot if the night. They put a family of at least 5 above us and they stomped and ran around half the night. Pick somewhere else to stay!
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Leslie, We apologize for any inconvenience you experienced during your stay. Guest safety and comfort are our top priorities, and we regret to hear that your expectations were not met. Your feedback is valuable in helping us improve our services for future guests. Thank you for sharing your concerns and we recommend reaching out to our management team directly for any further assistance or feedback you wish to provide.

10/10 Excellent

Nassir

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay exterior, but great interior and staff
Stayed 3 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Nassir,We appreciate your positive feedback on our interior design and team members. It's wonderful to hear that you had a good overall experience during your stay with us. Should you have any other comments or suggestions, please don't hesitate to reach out to us. Thank you for choosing to stay with us.

4/10 Poor

Trish

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was a major draft coming in from the door, the toiletries were half used, the mirrors were dirty, the mattress was really hard and the outer areas and stairwells were filthy
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Trish, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will share your comments with our team to ensure we continue to improve our services. Your insights are incredibly valuable in helping us enhance our guest experience.

4/10 Poor

justin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Manager intentionally attemped to wait on the guest behind me in line, even though I had been standing in line for 15 minutes before the other guest arrived. Was also given the incorrect room, 2 double beds rather than 1 queen, even though I booked a week in advance. Terrible service.
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Hello justin, We strive to provide efficient service to all our guests. Room assignments are based on availability at the time of check-in. We recommend confirming your preferred bed configuration upon booking. Your feedback is appreciated and will be shared with the team for improvement.

8/10 Good

Donovan

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Donovan, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Okay

David

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello David,We appreciate you choosing our hotel for your stay! If there is anything we can improve on for your next visit, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 Good

Sharon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
This property is very basic , however it is very clean to put your head down for one night . As the name suggests it’s not a luxury motel but it is perfectly adequate as a stopover coming back from Detroit airport and I would stay here again as it it is clean and the front desk staff are very efficient and polite.
Stayed 1 night in Jan 2024
Response from Manager on 16 Feb 2024
Hello Sharon,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you found our property clean and our staff efficient and polite. We strive to provide a comfortable stay for our guests, even though our focus is on offering a more basic experience. We value your feedback and look forward to welcoming you back on your next visit.

8/10 Good

Sergey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accomodation for the price.
Stayed 4 nights in Jan 2024
Response from Manager on 15 Feb 2024
Hello Sergey,Thank you for choosing our hotel for your stay. We are delighted to hear that you found our accommodations to be good value for the price. We strive to provide excellent service and facilities to all our guests. We hope to have the opportunity to welcome you back in the future for another enjoyable experience.

6/10 Okay

James

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello James, We appreciate you choosing our hotel for your stay. We apologize if there were any aspects of your experience that fell short of your expectations. We encourage you to please reach out to us directly so that we may address any concerns you may have. We value your feedback and hope to have another opportunity to provide you with a better experience.

10/10 Excellent

Baran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Baran,Thank you for choosing our hotel for your recent stay. We are delighted to see that you had an excellent experience during your time with us. Your satisfaction is our top priority, and we are thrilled that we met all your expectations. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
Breakfast was mediocre. Room needed patch & paint. Grounds were also in need of attention. Room was clean & spacious. Bed was excellent. Staff very friendly & accommodating.
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Michael, Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the breakfast, room condition, and grounds. We take pride in our clean and spacious rooms, as well as our friendly and accommodating staff. Please know that we value your comments and will use them to continually improve our services.

2/10 Terrible

Kajal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
breakfast was not good
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Kajal, We're sorry to hear that you didn't enjoy the breakfast during your stay. We understand that breakfast preferences can vary greatly, but we appreciate your feedback and will take it into consideration for future improvements. We hope you had an otherwise pleasant stay and appreciate your valuable input.

8/10 Good

Sha

Liked: Cleanliness, staff & service, amenities
Nice stay but was able to hear next door
Stayed 2 nights in Jan 2024
Response from Manager on 23 Jan 2024
Hello Sha, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconvenience caused by noise disturbance. We understand the importance of a peaceful environment and encourage guests to report any issues during their stay to our 24/7 front desk. We hope to welcome you back for a more enjoyable experience in the future.