Search Hotels in Willow Lawn, Richmond

"Our room did not have a hair dryer but the staff was very responsive to get us one. I was surprised we were in a Disability access room. It took forever for the water to warm up in the shower. Loved having the full size refrig and freezer!"

"Comfortable room"

"Overall, the experience wasn’t terrible, but it also was not close to amazing. Right as you walk into the lobby, the smell of the hotel’s pool smacks you quickly and it’s pretty potent - either the pool is over-chlorinated and/or the ventilation is poor. In my room, the coffee machine was missing parts (the basket) and couldn’t even be used. On Saturday morning I went downstairs to tell the woman working the desk, and she just looked at me and said “okay”. The coffee maker was never fixed, no part was brought, etc. I also let the gentleman working the front desk about this during my checkout. He was definitely the most hospitable staff member I encountered - he provided excellent customer service. Otherwise, the room also wasn’t seen or tended to by any staff on Saturday either to do anything for towels, sheets, etc. Would I stay here again? Probably not - there are multiple hotels in the area around the same price range."

"Everything was great"

"Our key did not work with 3 trips from lobby to 4th floor. A very kind front desk worker came with us on the 3rd attempt to see what was wrong. He enlisted an unapologetic manager to finally determine that maintenance was required. I asked if we could get a drink voucher or something to compensate us for our inconvenience. She said she had "run out of drink chips." "

"The rooms were clean, the beds were nice, the breakfast was good and the lady at the front desk was fantastic!"

"First they gave me a room with someone. Secondly I paid for a non smoking room and the room smelled like cigarettes. Then finally they put in a handicap room which I didn't pay for...I was so upset."

"I thought they would have a shuttle service but they did not. The location is close to the airport. The hotel is decent I’d say a 3 star rating overall. Thank you!"

"I’ve stayed at this hotel several times now and love it for it’s quaintness, location, and the cat that lives on-site!"