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Reviews of Roosevelt Hotel

3 out of 5
Roosevelt Hotel
1001 24th St W, Williston, ND

Reviews

7.4

Good

Rating 10 - Excellent. 51 out of 162 reviews" "
Rating 8 - Good. 50 out of 162 reviews" "
Rating 6 - Okay. 25 out of 162 reviews" "
Rating 4 - Poor. 18 out of 162 reviews" "
Rating 2 - Terrible. 18 out of 162 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

John, Williston

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New management has made this a much better place to stay. Its cleaner the breakfast is better and the staff is great. I highly recommend this place.

4/10 Poor

Keith

Disliked: Cleanliness, staff & service, property conditions & facilities
In this case you get what you pay for so I shouldn’t complain, but Expedia keeps begging for a review, so…
Stayed 1 night in May 2024

10/10 Excellent

Scott, Williston

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great management, very friendly staff, and its a very clean and safe hotel. I would recommend it anyone.
Stayed 4 nights in Apr 2024
Response from Amrit Singh, GM on 20 Apr 2024
Hello ScottWe're delighted that you and your furry friends had a wonderful stay with us! Thank you for choosing our pet-friendly hotel and for sharing your experience. We're glad to hear that our accommodations met your needs, and we look forward to hosting you and your pets again in the future!

10/10 Excellent

John, Williston

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely the better of the low cost hotels in the area. The management is very nice, the entire staff is great, and its definitely clean and safe. I stayed here for a few months and I am very happy with my time i was there.
Stayed 1 night in Apr 2024
Response from Amrit Singh, GM on 20 Apr 2024
Hello JohnThank you so much for the fantastic review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we hope to welcome you back again soon!

4/10 Poor

JULIANNE DE

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Breakfast was nothing exciting. They had French toast and waffles three different ways. They require a $250 damage deposit, even tho my room window was broken and had no screen. When I pointed it out, they didn’t even change my room.
Stayed 1 night in Apr 2024

4/10 Poor

Chris

Disliked: Property conditions & facilities
GO ELSEWHERE if you expect breakfast
Breakfast was a complete joke. They had sausage chuncks that tasted like they had be reheated 4 days, pre made pancakes and make yourself waffles but NO SYRUP. This was the extent of breakfast. There was no plates or cups in the eating area. The coffee was luke warm, the water pitcher was left from the day before as it was room temperature. The OJ machine spit water all over the person getting juice. The room on the other hand was fine, missing some things and the toilet made noise all night, but the bed was good and seemed clean. TV was fine.
This would have been fine for breakfast if they had syrup
Notice the broken cabinets and big dried up pancake batter on the floor
This is where cups would be if they had hot coffee or wanted you to have juice
The extent of breakfast at 7:35am
Stayed 1 night in Feb 2024
Response from Maddie on 7 Feb 2024
Good afternoon, Chris. Thank you for your thorough feedback, I am going to be utilizing it as a training tool for my team. I apologize that breakfast was unsatisfactory for your stay, and can assure you that we are taking steps to improve our breakfast offerings and setup. Thank you, Maddie DavisGeneral Manager

10/10 Excellent

Carvel

Stayed 1 night in Jan 2024

2/10 Terrible

Donna

Stayed 2 nights in Nov 2023

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was honestly the filthiest hotel I've ever been in. Disgustingly dirty. There were full garbage bags sitting in halls. It seemed it hadn't been vacuumed or cleaned for days. There was bad odor everywhere. It was so bad I wanted to leave as soon as I arrived but I couldn't get a refund. Do not stay here.

2/10 Terrible

Rebecca

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Shawn

Stayed 1 night in Oct 2023

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities
There was no extra plug ins for phones exc. But iverall it was a nice stay.
Stayed 1 night in Oct 2023

6/10 Okay

Frank

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs new facelift
Hotel needs major renovations and to remove mold in elevator.
Stayed 3 nights in Sep 2023

2/10 Terrible

satty

Liked: Cleanliness
Disliked: Staff & service
Unfriendly staff at the front desk Not a good experience
Stayed 1 night in Sep 2023

6/10 Okay

James

Stayed 1 night in Sep 2023

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Sep 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean
Stayed 1 night in Aug 2023

8/10 Good

Velvette

Liked: Cleanliness, staff & service
Room was clean and quiet
Stayed 2 nights in Jul 2023

2/10 Terrible

Chris

Disliked: Property conditions & facilities
Hg
Stayed 2 nights in Jul 2023

6/10 Okay

Erma

Liked: Cleanliness
Stayed 1 night in May 2023

2/10 Terrible

Christopher

Disliked: Property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Alan

Tried to check in around 9:00pm, they said the room wasn’t ready and to come back in 1 hour. Came back in 1 hour and had to wait an additional 20 minutes. By this point we were really tired so didn’t shower. Got up around 5am to take a shower, couldn’t shower due to the faucet handle missing. Very unhappy.
Stayed 1 night in May 2023

6/10 Okay

Brooke or Darren

Travelled with family
Stayed here for paddle fishing. Not a bad hotel.
Stayed 1 night in May 2023

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean staff was nice ,only had one ice machine working but once I figured that out and found it ,it was ok would stay there again
Stayed 5 nights in Apr 2023

4/10 Poor

Daniel

Business traveller
Disliked: Cleanliness, property conditions & facilities
Property is very run down. Shower had mold all around the caulking. Tub drained extremely slow and was ankle high when showering.
Stayed 7 nights in Apr 2023

2/10 Terrible

Lauren

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Huge mistake!
The first room smelled of cigars & mold. I changed to a second room on a different floor and it smell the same but not as bad. After driving for 18 hours, all I wanted to do was rest. The smell kept me up and I didn’t get much sleep. The front desk clerk said that all the rooms smelled musty. The room number plaque was on the floor, not on the door or wall. There breakfast was under cooked. There was no eggs, and nobody at the front desk to talk about this problem. This was at 7am. I will be coming to Williston on business once a week, I will not book this hotel again!
Stayed 1 night in Apr 2023

2/10 Terrible

Christopher

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Got locked out of my rooom for my last night. When I asked to be let back in, I got charged for it. Poor service
Stayed 3 nights in Feb 2023

6/10 Okay

Lisa

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

4/10 Poor

Mapuana

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

4/10 Poor

Deb

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was in need of updating. The bathroom ceiling looked like it had a leak and the paint was peeling off. The continental breakfast promised during reservation was not served on Saturdays??? The staff was not friendly nor professional and I will not be saying here again especially since there are numerous other options in the area.This is not a "QUALITY" Inn!
Stayed 1 night in Feb 2023
Response from tn on 16 Feb 2023
Dear guest,Your feedback is very important to our business. First, thank you for staying with us. Second, thank you for sharing your experience.Our dedicated team is working on opportunities missed during your stay,and please be sure the issues are being addressed promptly.We promise a better experience and appreciate your business again.

2/10 Terrible

Rosario

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Bashir

Stayed 1 night in Jan 2023

6/10 Okay

James

Stayed 1 night in Jan 2023

4/10 Poor

Tia

6/10 Okay

Tia

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The shower handle was broke ao water dripped constantly and the microwave had plates of food piled in it.
Stayed 1 night in Dec 2022
Response from tn on 20 Dec 2022
Dear Guest,Thank you for your feedback. This will help our facility to create and maintain a more enjoyable stay for our guestsOur maintenance team is correcting the issue and we hope to continue serving you better.Thank you again.

4/10 Poor

El Hassane

Liked: Amenities
Disliked: Cleanliness, staff & service
Clogged bathtub
Response from tn on 29 Nov 2022
Thank you for staying with us.

2/10 Terrible

Logan

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My worst stay in. Hotel ever! They had no quarters for the laundry room, the had no dryer sheet to buy. I couldn’t understand the employees at the front desk. Their English was so bad I couldn’t communicate with them. I asked to buy dryer sheets and she left and came back with an arm load of bedding. They overcharged my credit card by $30. Worst stay ever.
Stayed 2 nights in Oct 2022
Response from tn on 29 Nov 2022
Valued guest,Sorry you had this unexpected experience during your stay. Our team is dedicated to helping guests. This wasn't helpfull and was addressed with the person on duty that day.We thannk you for your business.

10/10 Excellent

Simon

Stayed 3 nights in Oct 2022

4/10 Poor

Carl

Liked: Cleanliness
Disliked: Room comfort
Terrible bed
Stayed 1 night in Oct 2022
Response from tn on 12 Oct 2022
Your feedback is very important to us and we thank you for taking your time to let us know about your experience.Our team is addressing this issue to make your next stay more enjoyable.Thank you.

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not fancy, but nice.
The room was clean and the breakfast bar was better than anticipated.
Stayed 1 night in Sep 2022
Response from tn on 12 Oct 2022
Thank you for this feedback and we look forward to welcoming you back soon.

8/10 Good

george

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Bit run down but price was right
Stayed 1 night in Aug 2022
Response from tn on 12 Oct 2022
Thank you for your business!

2/10 Terrible

Donald

i booked a room through Expedia and they did not have any rooms available? Very frustrating!
Stayed 1 night in Aug 2022
Response from tn on 12 Oct 2022
On behalf of our team, we would like to apologize for the inconvenience that occured. We are working on the issue and promise a better experience to you and other future guests.

6/10 Okay

Randall

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from tn on 24 Aug 2022
Thank you for your feedback and we look forward to welcoming you back soon.

4/10 Poor

Donald

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Allan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Met our needs
Stayed 1 night in Aug 2022
Response from tn on 24 Aug 2022
Really appreciate your business and looking forward to welcoming you back soon.

4/10 Poor

Josh

Stayed 1 night in Jul 2022
Response from tn on 28 Jul 2022
Thank you for your feedback. Our team is reviewing areas of opportunities and seriously addressing themto provide our guests with a great experience.

10/10 Excellent

Bradley S

Stayed 1 night in Jul 2022

8/10 Good

Juan, Portland

Stayed 1 night in Jul 2022

8/10 Good

Colleen

Stayed 1 night in Jul 2022
Response from tn on 24 Aug 2022
Really appreciate your business and would love to see you back soon.

2/10 Terrible

Randy

Rude
Stayed 2 nights in Jul 2022
Response from tn on 28 Jul 2022
We value your feedback and promise to work harder to provide you with a great stay. Thank you,again for the opportunity you gave us to serve you.