Garden
Check availability

Reviews of Williamsburg Woodlands Hotel & Suites, an official Colonial Williamsburg Hotel

3 out of 5
Williamsburg Woodlands Hotel & Suites, an official Colonial Williamsburg Hotel
105 Visitors Center Dr, Williamsburg, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1011 reviews" "
Rating 8 - Good. 295 out of 1011 reviews" "
Rating 6 - Okay. 84 out of 1011 reviews" "
Rating 4 - Poor. 38 out of 1011 reviews" "
Rating 2 - Terrible. 12 out of 1011 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Cindy, Erie

Travelled with partner
Needs a facelift. Breakfast was terrible and it was not clean
Stayed 4 nights in May 2024

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast and staff were great. Pool is beautiful. Unfortunately I could tell that our room had been smoked in at some point in time but we would stay here again.
Stayed 2 nights in May 2024

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property that does not disappoint. So close to Colonial Williamsburg. The staff was very polite and helpful.
Stayed 2 nights in May 2024
Response from Dan- Guest Service Manager on 22 May 2024
Thank you for your positive feedback.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very family oriented hotel. Something for every member of the family.
Stayed 2 nights in May 2024
Response from Dan- Guest Service Manager on 19 May 2024
Thank you for your positive feedback. We are pleased to learn that you enjoyed your stay.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location
Stayed 2 nights in May 2024
Response from Dan- Guest Service Manager on 19 May 2024
Thank you for your feedback.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Dan- Guest Service Manager on 17 May 2024
Thank you for your review.

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay. More like older resorts, more relaxed. Very close to all Williamsburg tourist locations.
Stayed 2 nights in May 2024
Response from Dan- Guest Service Manager on 16 May 2024
Thank you for your feedback.

8/10 Good

Maricris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was great. She was detailed and friendly and told us about the property. Beds were a bit firm and I could feel one of the bed coils but not enough to bother me. Their pillows were overly filled and uncomfortable. Bathroom ok, yes outdated but it serves the purpose. Room was big and spacious. Free breakfast included but we did not get to check it out because our room was so far from the breakfast area and wanted to sleep in more. Reading previous reviews about breakfast didn't feel like it was worth checking out anyway. Parking was fine but can use more lighting where I ended up parking because the lot she specified was full. Location was convenient, just next door to the Visitor Center for Colonial Williamsburg.
Stayed 1 night in May 2024
Response from Dan- Guest Service Manager on 14 May 2024
Thank you for your detailed & constructive feedback.

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Dan- Guest Service Manager on 15 May 2024
Thank you for your feedback.

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a weekend in Williamsburg, convenient to Colonial Williamsburg and a short drive to Busch Gardens. Room was clean and breakfast was decent, front desk staff were all friendly and super helpful. The only negative is how loud it is with all the kids around, everywhere we turned it was screaming kids and the walls are very thin so it woke us up in the mornings.
Stayed 2 nights in May 2024
Response from pkipp Guest manager on 13 May 2024
thank you for your candid review of our hotel, I am sorry to hear of the children screaming from the room nextdoor.Please come back to see us again and let us make it right.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice with numerous amenities and convenience. We love being next to the Colonial Williamsburg visitors center with easy access to the bus transit. The thing that could have been better are the pillows. They were a bit lumpy.
Stayed 2 nights in May 2024
Response from Dan- Guest Service Manager on 13 May 2024
Thank you for your constructive feedback.

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean!
Stayed 1 night in May 2024
Response from Dan- Guest Service Manager on 13 May 2024
Thank you for your feedback.

10/10 Excellent

Harshil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Dan- Guest Service Manager on 13 May 2024
Thank you for taking the time to provide feedback.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Dan- Guest Service Manager on 12 May 2024
Thank you for your review.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Williamsburg for a funeral, but were able to enjoy the location of this facility for a few hours before our flight back home. If we are able to come back to Williamsburg for leisure travel, we would definitely stay here again.
Stayed 2 nights in May 2024
Response from Dan- Guest Service Manager on 6 May 2024
We are pleased to learn that you enjoyed your stay. We look forward to welcoming you back.

2/10 Terrible

Michael

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Note that we have stayed at the Woodlands property several times in the past, but things have clearly taken a turn for the worse. The staff has shown themselves incompetent and rude in just about every area. They put us into an uncleaned room (wet carpet, hurricane fan) and another without adequate a/c. They did not notify residents of a power outage and were unwilling to support residents under those conditions. All in all, a very bad experience and we will not return.
Stayed 4 nights in May 2024
Response from Dan- Guest Service Manager on 6 May 2024
I do apologize that you had a negative experience while staying with us. We have shared your comments with the proper personnel. Thank you for taking the time to share.

4/10 Poor

Tamoor

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great and it was a fine enough hotel but the power was out the entire night. That meant the elevators and HVAC were not working. Could not sleep at all because of this. Had to crack the window but then it got too cold and leaving it cold made it too hot
Stayed 1 night in May 2024
Response from Dan- Guest Service Manager on 5 May 2024
Thank you for your constructive feedback. I apologize that you had a negative experience.

10/10 Excellent

Trena S

Travelled with family
Room numbering confusing, but a great hotel
Stayed 1 night in May 2024
Response from Dan- Guest Service Manager on 3 May 2024
Thank you for your feedback!

10/10 Excellent

Naveed

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay close to colonial Williamsburg.
Stayed 3 nights in Apr 2024
Response from Dan- Guest Service Manager on 3 May 2024
Thank you for your feedback!

10/10 Excellent

Sasmit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place near the historic area Loved the way The front desk checked us in 3 hrs before our scheduled time( as we reached earlier)
Stayed 1 night in Apr 2024
Response from Dan- Guest Service Manager on 3 May 2024
Thank you for your feedback!

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dan- Guest Service Manager on 30 Apr 2024
Thank you for your feedback.

8/10 Good

Robert

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Apr 2024
Response from Dan- Guest Service Manager on 28 Apr 2024
Thank you for your feedback!

10/10 Excellent

Mary

Stayed 4 nights in Apr 2024
Response from Dan- Guest Service Manager on 17 May 2024
Thank you for your review.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All staff were friendly, kind, helpful. Need more seating for breakfast! Guests had to stand or find seats in lobby without a table.
Stayed 2 nights in Apr 2024
Response from Dan- Guest Service Manager on 28 Apr 2024
Thank you for your constructive feedback.

10/10 Excellent

Renuka

Stayed 1 night in Apr 2024
Response from Dan- Guest Service Manager on 12 May 2024
Thank you for your review.

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dan- Guest Service Manager on 23 Apr 2024
Thank you for your feedback.

10/10 Excellent

Steve

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very close to all major attractions in the area; a quiet area away from the congestion of Richmond Road yet a short walk to the restored section of CW. Planning on returning to enjoy the golfing opportunities in the immediate region.
Stayed 2 nights in Apr 2024
Response from Dan- Guest Service Manager on 19 Apr 2024
Thank you for your feedback. We look forward to hosting you again.

8/10 Good

Shari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just nicely located. Quiet room
Stayed 3 nights in Apr 2024
Response from Dan- Guest Service Manager on 19 Apr 2024
Thank you for your feedback.

4/10 Poor

Sebastiano

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Dan- Guest Service Manager on 16 Apr 2024
Thank you for your feedback.

6/10 Okay

Roger

Travelled with family, Business traveller
Liked: Cleanliness
Well situated hotel
Stayed 1 night in Apr 2024
Response from Dan- Guest Service Manager on 16 Apr 2024
Thank you for your feedback!

6/10 Okay

Amy

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dan- Guest Service Manager on 16 Apr 2024
Thank you for your feedback.

10/10 Excellent

Mary

Stayed 2 nights in Apr 2024
Response from Dan- Guest Service Manager on 12 Apr 2024
Thank you for your review.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Dan- Guest Service Manager on 9 Apr 2024
Thank you for your feedback.

10/10 Excellent

Jr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Priced very reasonably! Staff extremely friendly! Very nice breakfast included. Would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Dan- Guest Service Manager on 8 Apr 2024
Thank you for your comments. We look forward to welcoming you back!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On site restaurant was not seating customers. Refrigerator was not working. SUPER CLEAN ROOM!
Stayed 1 night in Apr 2024
Response from Dan- Guest Service Manager on 7 Apr 2024
Thank you for your constructive feedback.

10/10 Excellent

Esther

Stayed 2 nights in Apr 2024
Response from Dan- Guest Service Manager on 28 Apr 2024
Thank you for your feedback!

8/10 Good

Kimberly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woodlands overall is a good place to stay. Good continental breakfast, clean property, easy to park and friendly staff. The beds are not exceptionally comfortable but overall it was a good stay with my family.
Stayed 3 nights in Apr 2024
Response from Dan- Guest Service Manager on 6 Apr 2024
Thank you for your constructive feedback.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The variety of breakfast choices was good. The warm breakfast choice was prepackaged. The Visitors Center was connected to the property where you can buy tickets at a reduced price as a guest of the resort. Colonial Williamsburg is about 3/4 mi walk. There are a few small hills, but there are also benches. Or there is a bus. We were there in the early spring, so we didn’t take advantage of the outdoor amenities. When, we go back we will stay there again.
Stayed 3 nights in Apr 2024
Response from pkipp Guest manager on 5 Apr 2024
Thank you for reviewing our property, we are happy that you enjoyed your time here in Williamsburg and look forward to your return.

10/10 Excellent

James, Virginia Beach

Stayed 1 night in Apr 2024
Response from Dan- Guest Service Manager on 28 Apr 2024
Thank you for your feedback!

10/10 Excellent

Cleo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from pkipp Guest manager on 5 Apr 2024
Thank you for rating our property. we look forward to your return.

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, the shuttle service to all the attractions was so convenient. I would definitely recommend to others and would plan a longer stay next time.
Stayed 1 night in Apr 2024
Response from Dan- Guest Service Manager on 4 Apr 2024
Thank you for your positive feedback.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a few nights. We picked this place due to the convenience of the colonial Williamsburg shuttles/visitor center. The staff were all very friendly and helpful. Although it was a bit chilly during our stay there are some outdoor activities (like mini-golf, table tennis,etc) on site which we made use of during some downtime. The only slight was the breakfast. My guess is the hotel was pretty full during our stay as there were several large groups there too. But they really need more room/tables in breakfast area. No matter what time we’d head down, we found ourselves unable to grab a table just to sit down for 10 minutes to eat. most people would just stand by an end table or have to take back to their room. The breakfast is pretty basic. But at least they never ran out of anything.
Stayed 3 nights in Mar 2024
Response from Dan- Guest Service Manager on 1 Apr 2024
We appreciate your detailed feedback. We will share your comments with the proper personnel. Thank you for choosing the Woodlands Hotel & Suites.

10/10 Excellent

Daniel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience all around. Definitely will stay here when we come back.
Stayed 2 nights in Mar 2024
Response from pkipp Guest manager on 5 Apr 2024
We thank you for staying with us in Williamsburg, please come back to see us soon!

10/10 Excellent

Carol

Travelled with family
Good amenities, friendly staff. Breakfast was crowded.
Stayed 2 nights in Mar 2024
Response from Dan- Guest Service Manager on 30 Mar 2024
Thank you for your constructive feedback.

10/10 Excellent

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
W hotel
Stayed 1 night in Mar 2024
Response from Dan- Guest Service Manager on 30 Mar 2024
Thank you for your positive feedback.

2/10 Terrible

Prasanna

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Dan- Guest Service Manager on 30 Mar 2024
We apologize that you had a negative experience.

10/10 Excellent

Mary

Travelled with family
I appreciated the amount of time they took at check-in explaining the property, amenities, providing maps, etc. We were good to go!
Stayed 1 night in Mar 2024
Response from Dan- Guest Service Manager on 29 Mar 2024
We are pleased to learn that you enjoyed your stay. Thank you for choosing the Woodlands Hotel & Suites.

10/10 Excellent

Linda, Quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and clean with a friendly staff. The location is amazing if you visit colonial Williamsburg.
Stayed 1 night in Mar 2024
Response from Dan- Guest Service Manager on 26 Mar 2024
Thank you for your positive feedback! We hope to welcome you back.

10/10 Excellent

Jeronimo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe area. The staff was very helpful from checking in to asking about tickets for events. 5 stars
Stayed 1 night in Mar 2024
Response from Dan- Guest Service Manager on 21 Mar 2024
Thank you for your positive review. We hope to welcome you back soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
W&M visit
Stayed 2 nights in Feb 2024
Response from Dan- Guest Service Manager on 27 Feb 2024
Thank you for your positive feedback. We hope to welcome you back soon.