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Wasserbahn Waterpark Smock Hotel & Resort

2.5 star property
Travelers relax in the spa tub before enjoying the water park, explore nearby attractions via shuttle, and savor wines from the on-site winery.

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Located near Amana Colonies National Historic Landmark, Smock Hotel & Resort offers a complimentary self-serve breakfast, an 18-hole golf course, spa tub, three indoor pools, an outdoor pool with waterslide, a poolside bar, and a winery with attentive staff.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
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About this property

Wasserbahn Waterpark Smock Hotel & Resort

  • Family-friendly hotel near Amana Colonies National Historic Landmark
  • You can look forward to free self-service breakfast, a golf course and an attached winery at Wasserbahn Waterpark Smock Hotel & Resort. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as free water park access and a poolside bar.
  • You'll also find perks such as:
    • 3 indoor pools and an outdoor pool, along with a waterslide, pool umbrellas and a lifeguard on site
    • Free self-parking and extended parking
    • A local area shuttle, express check-out and wedding services
    • ATM/banking services, an off-lead area and a gift shop
  • Room features
  • All 144 individually furnished rooms feature comforts such as air conditioning, in addition to amenities such as free WiFi.
  • More conveniences in all rooms include:
    • Free toiletries and hairdryers
    • Flat-screen TVs with premium channels
    • Fridges, coffee/tea makers and daily housekeeping

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:30 AM

Early check-in subject to availability

Early check-in fee: USD 25.00

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out subject to availability

Late check-out fee: USD 25.00

Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 25.00 per accommodation, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs only

2 total pets

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

An off-lead area is available

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 25.00 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Parties and events are allowed on site
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not permitted at this property
Free in-room WiFi has a 5-device limit
Children under 14 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision

Frequently asked questions

Does Wasserbahn Waterpark Smock Hotel & Resort have a pool?

Yes, this property has 3 Indoor pools, an outdoor pool and a children's pool. Pool access is from 9:00 AM to 9:00 PM.

Is Wasserbahn Waterpark Smock Hotel & Resort pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of USD 25.00 per accommodation, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Wasserbahn Waterpark Smock Hotel & Resort?

Self-parking and extended parking are free at this property.

What time is check-in at Wasserbahn Waterpark Smock Hotel & Resort?

Check-in start time: 3:00 PM; check-in end time: 2:30 AM. Early check-in is available for a fee of USD 25.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Wasserbahn Waterpark Smock Hotel & Resort?

Checkout is at 11 AM. Late checkout is available for USD 25.00 (subject to availability).

Where is Wasserbahn Waterpark Smock Hotel & Resort located?

Located in the historical district, this family-friendly hotel is within 12 mi (20 km) of Amana Colonies National Historic Landmark, Fireside Winery and Amana Heritage Museum. The Old Creamery Theatre and Amana Furniture Shop are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.8

7.2

Cleanliness

7.4

Location

7.4

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 159 out of 819 reviews
Rating 8 - Good. 250 out of 819 reviews
Rating 6 - Okay. 194 out of 819 reviews
Rating 4 - Poor. 131 out of 819 reviews
Rating 2 - Terrible. 85 out of 819 reviews

Reviews

Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is dirty, loud and rude staff. Water park was dirty, cold and the lifeguards were a joke.
Stayed 1 night in Feb 2021
Verified

2/10 Terrible

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
up and closed
Stayed 2 nights in Mar 2022
Verified

2/10 Terrible

Diane

Liked: Staff & service, amenities
Disliked: Cleanliness
We booked for a Saturday stay. The water was freezing, fuzz and hair were floating in the hot tub. They double booked our room so we had to wait for another one. The heater in our room didn’t work right and when I went to take a shower there was hair on the wall in the shower. Needles to say we won’t be back
Stayed 1 night in Jan 2022
Verified

6/10 Okay

Verified traveller

Liked: Staff & service

…

The hot tub was not working, again, upon our 2nd family trip/stay. We had no in-hotel access to ice or amenities, without going outdoors, and entering back into the main portion of the hotel. And there was no in-room telephone, with which to contact the main desk, or anyone at all.
Stayed 1 night in Dec 2021
Verified

6/10 Okay

Lee

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Waterpark was great for grandkids. Things were not kept well-stocked
Stayed 1 night in Nov 2021
Verified

4/10 Poor

rebecca

Disliked: Cleanliness, amenities, property conditions & facilities
So not worth the money I paid. Dark, dingy, poor lighting in and out. I almost thought the hotel was closed
Stayed 1 night in Nov 2021
Verified

4/10 Poor

Steve

Disliked: Property conditions & facilities, room comfort
No internet and rundown
Stayed 1 night in Nov 2021
Verified

6/10 Okay

Cameron

Disliked: Property conditions & facilities
Price was reasonable however the property is in poor condition. They are under a remodel however it appears that has been going on for a long time with little progress. The continental breakfast food is a bar, with everything else to purchase only. At one time this place had to be awesome, just not kept up as quickly as it went downhill. Also very limited staff so if you need anything plan on just going to the front desk.
Stayed 1 night in Nov 2021
Verified

6/10 Okay

Sandra

Disliked: Cleanliness, property conditions & facilities, room comfort

Will never stay at this property again.

The water park was wonderful however the condition of the hotel was horrendous. Trash everywhere, mattresses in the hallway, dead flies on the window sill, door key pad to building was not working so it was not secure. I understand covid changed type of breakfast served however there was no cream for coffee. For the conditions, $160 was way overpriced, more like a $29 property.
Stayed 1 night in Oct 2021
Verified

6/10 Okay

Mellony

Liked: Cleanliness
The breakfast was a joke….
Stayed 2 nights in Oct 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

kinda dissapointed

Actual Room was clean and decent. Free breakfast was a few choices of granola bars/packaged pastries/yogurt supposed to be in fridge, but out all three days/ fruit cups, but no spoons, no napkins (even when asked) Lobby restrooms were obviously not cleaned the three days we were there. Not sure how long they have been under the new management, but I was hoping things would have improved as we go the colonies every year at this time. They seemed to be short staffed.
Stayed 3 nights in Oct 2021
Verified

2/10 Terrible

ashley

Disliked: Cleanliness, property conditions & facilities
Property is poorly maintained. Shower not clean. Musty dingy smell everywhere
Stayed 2 nights in Sep 2021
Verified

6/10 Okay

Carolann

It was okay. Pool and hot tub was nice. Hotel staff were decent. Breakfast was bland and i get covids going on but it could have been better. Game room amny games were busted and our room had no microwave.
Stayed 1 night in Sep 2021
Verified

4/10 Poor

Lara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not for 150.00

There is no elevator and majority of the building looks in poor repair, I'm not sure if this was in the middle of a remodel? Half of the outlets in the room didn't work but apparently they are run by a light switch which would've been more helpful at check-in rather than check-out. The "waterpark" was about half the size pictured and the 2 waterslides weren't monitored by lifeguards, just a TV. Hot tub was nice but overall we've stayed in significantly nicer for less/same cost. Stayed for a girls night out but I wouldn't come back with my kids.
Stayed 1 night in Jul 2021
Verified

2/10 Terrible

carla

Disliked: Staff & service, property conditions & facilities, room comfort

Not at all as the website said

Staff wasnt friendly. No restraunt or room service. Bar only open 3 days. Breakfast was a joke. Building clearly in need if repair. It was not worth the amount i paid. Will never stay there again
Stayed 5 nights in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jul 2021
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The workers were friendly, however when checked in, was checked in to a room that someone was still in and moved to a room where air conditioning was not working properly, when noticed the air wasn't cooling correctly, called the front desk and was just told. Sorry, asked for a fan, was told sorry there aren't any...was outside to cool off at 3am..my children and I went for a relaxing getaway and couldn't sleep from the room being so hot!
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Jordan

Disliked: Cleanliness
Room was nothing great hotel overall was pretty dirty but the kids had fun playing in the pool.
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

Disappointed

I booked this as a family trip for my little kids because of the water park. Checked in right at 3:00 p.m. only to find out the water park closed 30 minutes before that and was going to be down for days. The hotel was not worth the money as the rooms were dingy and the beds were uncomfortable.
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The pool area was okay but could have been cleaner. The Wi-Fi did not work and if you advertise free Wi-Fi it would be a good idea to have it. The play ground equipment was in very bad repair to the point of dangerous.
Stayed 1 night in Jul 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Building was falling apart. Do not recommend
Stayed 1 night in Jul 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was terrible. No working TV, internet did not work, light out in bathroom and bathroom on general was terrible. Asked for late check out and night manager said that was ok. Cleaning staff started at 10 am to get us out. They came back 4 times before noon. Worst hotel that I have ever been in. Will never stay there again.
Stayed 1 night in Jul 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
I was extremely excited to return to this property as I have been coming here since I was a child. The last time I stayed, prior to this trip, was 2015. I could not be more shocked by what I found. To begin with, there is no on site restaurant as stated on the website. There used to be a fantastic restaurant serving all three meals. Now there is a bar, gambling machines, and a pool table. When I asked the bar tender (the most helpful and kind staff member we encountered by FAR during our stay) she shared with us the restaurant was closed. The website only mentions "there will be a limited number of first floor rooms available to reserve due to property renovations". Next, I attempted numerous times to connect to the WiFi. The front desk attendant working at the time, approximately 3:00-4:00 on Wednesday,7/7/2021, could not have been less helpful. I was told that the general manager, Stephanie Stevenson, was in a corporate meeting and "under no circumstances could she be disturbed per Ramada Corporate policy". When I emailed Ms. Stevenson, she replied promptly, however she stated that "I know sometimes different devices will not connect to it (i.e. WiFi). We have no idea why this is but we have been working hard to find out. However we do offer a computer up front". Finally, guests were being allowed to have children swimming in the pool in their underwear until I brought it to the lifeguards attention. These were incredibly disappointing accommodations to say the least.
Stayed 2 nights in Jul 2021
Verified

2/10 Terrible

Julie

Disliked: Property conditions & facilities, room comfort

Skip!

There was an all out fight outside our window at 3 AM. The phone to call down to the lobby did not work. The wifi did not work. Very dated decor. Would not recommend staying here
Stayed 1 night in Jun 2021
Verified

6/10 Okay

Amy

Liked: Staff & service, room comfort

Just okay

I realize renovations are being done, but I think that the room prices should god down until they are completed. I feel like my room I stayed in was one of the renovated ones, but feel like it wasn’t done well. A liner on the tub was placed over the old one. While in the shower it felt and sounded like I was on a waterbed. No fan in the bathroom. A new fridge is needed. The potential is there with this resort, but not in its current state.
Stayed 1 night in Jun 2021