Dear Bulbul,Thank you for taking the time to provide feedback on your recent stay at Dreams Curacao Resort, Spa & Casino. We are deeply sorry to hear about your disappointing experience and the dissatisfaction with the service and dining options you encountered.We strive to offer all our guests a pleasant and enjoyable stay, and it's clear we did not meet those standards in your case. The issues you've mentioned regarding the service from our staff and the quality of the food are concerning, and we will address these immediately with our team to ensure they are corrected. Ensuring our staff provides courteous and efficient service is a top priority, and we regret that we fell short.Regarding your room servicing, this is certainly not the level of service we aim to provide, and we apologize for the inconvenience you had to go through by having to request it specifically.We understand that your experience has influenced your view of our resort, and while it seems unlikely at this moment, we would welcome the opportunity to regain your trust. Should you reconsider and decide to give us another chance, we would be committed to providing you with the quality stay that you expect and deserve.If there is any way we can assist further or if you would like to discuss this matter in more detail, please do not hesitate to reach out to our guest relations team directly.Thank you once again for your feedback. It is crucial for us as we continue to improve our services and guest experience.Warm regards,Assistant social media coordinator & econcierge.

Dear Lizmarie,Thank you for taking the time to provide your feedback regarding your recent stay at Dreams Curacao Resort, Spa & Casino. We sincerely apologize for the issues you encountered and the less than satisfactory experience you had. It's very important to us that our guests feel welcomed and valued from the moment they arrive, and it's clear we fell short in delivering this for you.We are disappointed to learn about the delay in your room readiness and the lack of acknowledgment and service you received upon arrival. This is certainly not the standard of hospitality we aim to uphold. Additionally, we understand how crucial timely and quality service is, especially in areas like our bars and dining options, and we regret that we did not meet your expectations in these aspects.The concerns you raised will be addressed immediately with our staff to ensure the expectations that our valued guests expects from us.Your comments about the mobile application not functioning effectively have been noted, and we will work on improving its responsiveness and utility to better serve our guests' needs.We take your feedback very seriously and will use it as an opportunity to improve our guest experience. We hope that you will consider staying with us again so we can show you the improvements made and provide you with the high-quality experience you should expect from us. Please feel free to reach out to to us directly.Thank you once again for your honest feedback. We value your insights and hope to have the opportunity to welcome you back and restore your confidence in our resort.Warm regards,Assistant social media coordinator & econcierge.

Dear Cynthia,Thank you so much for sharing your wonderful feedback with us! We are thrilled to hear that you enjoyed your stay at Dreams Curacao Resort, Spa & Casino. Our team strives to provide an exceptional experience for our guests, and we're delighted that you found the staff to be amazing, the property spotless, and both the food and drinks to your liking. We understand the importance of a relaxing environment, so it's great to know that the beach setting met your expectations as well.We truly appreciate your kind words and are looking forward to welcoming you back for another memorable vacation. Thank you for choosing to stay with us and for recommending our resort. If there's anything we can do for you in the future, please don't hesitate to contact us.Warm regards,Assistant social media coordinator & econcierge.

Dear Brent,Thank you for taking the time to provide your feedback on your recent stay at Dreams Curacao Resort, Spa & Casino. We appreciate your honesty and the opportunity to address any concerns you may have encountered during your visit.Ensuring exceptional guest experiences is our top priority, and we regret to learn that we fell short of your expectations in this instance. Please accept our sincerest apologies for any shortcomings in the level of service you received. Your feedback is invaluable as it helps us identify areas for improvement, and we will certainly take your comments into consideration as we continue to strive for excellence.If there are specific details or incidents you would like to share with us for further investigation or resolution, please feel free to reach out to us directly. We are committed to addressing your concerns and making any necessary adjustments to enhance the overall guest experience.Once again, we apologize for any inconvenience you may have experienced and appreciate your candid feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more memorable stay.Kind regards,Assistant social media coordinator & econcierge.

Dear Charlene,Thank you for taking the time to share your feedback with us regarding your recent stay at Dreams Curacao Resort, Spa & Casino. We appreciate your honesty and regret to learn about the challenges you encountered during your time with us.We are truly sorry to hear about the flood in your room and the cleanliness issues you experienced behind the bar. This is certainly not the standard of cleanliness and service we aim to uphold, and we apologize for falling short of your expectations in these areas.Furthermore, we understand the importance of catering to all dietary preferences, and we apologize if our options were limited for guests who do not eat pork. Your feedback regarding the slow service is also concerning, and we will address this with our team to ensure prompt and attentive service for all guests in the future.It's heartening to hear that you found our staff to be pleasant, despite the delays in service. However, we acknowledge that waiting for service can be frustrating, and we apologize for the inconvenience you experienced in this regard.We sincerely apologize for the lapses in our service and assure you that your comments will be shared with the relevant departments for immediate attention and improvement.Please contact us directly.Thank you for bringing these issues to our attention. We value your feedback as it helps us identify areas where we can enhance the guest experience. We hope you will consider giving us another opportunity to exceed your expectations in the future.Thank you for choosing Dreams Curacao Resort, Spa & Casino. We look forward to the opportunity to welcome you back and provide you with a more enjoyable stay.Warm regards,Assistant social media coordinator & econcierge.

Dear Mischa,Thank you for providing a 5 out of 5 rating for your recent stay at Dreams Curacao Resort, Spa & Casino. We're delighted to hear that you had an excellent experience!It's wonderful to know that everyone exceeded your expectations during your stay. Providing exceptional service to our guests is our top priority, and we're thrilled that our team was able to make your stay memorable.If there are any specific highlights or aspects of your experience that you would like to share, we would love to hear more about them. Your feedback helps us understand what we're doing right and how we can continue to provide outstanding service to all our guests.We sincerely appreciate your positive rating and feedback, and we look forward to welcoming you back to Dreams Curacao Resort, Spa & Casino in the future. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out.Best regards,Assistant social media coordinator & econcierge.

Dear Elina,Thank you for taking the time to express your thoughts on your recent stay with us. We sincerely appreciate your gratitude for the opportunity to be part of your vacations and for sharing your thoughts based on your experience with us.Guest feedback is of utmost importance to us, as it serves as a valuable tool for evaluating our service and identifying areas that require improvement. Our mission is to strive for excellence, and your insights contribute significantly to this ongoing process.We extend our sincerest apologies for any areas where we fell short of your expectations. It's disheartening to learn that your stay was less than perfect, and we take your concerns seriously. Rest assured, we have taken note of the aspects you mentioned, and our team is actively working on addressing them to enhance the overall guest experience.Your willingness to provide constructive feedback is appreciated, and we would like to assure you that your comments are instrumental in guiding our continuous improvement efforts. We understand that a remarkable stay is what our guests deserve, and we are committed to exceeding expectations.Once again, thank you for picking us and for your transparent feedback. Please feel free to contact us through our socials. We value your feedback and look forward to the opportunity to host you again in the near future, providing you with a truly remarkable and improved stay.Kind regards,Assistant social media coordinator & econcierge.

Dear Monalee,Thank you for providing your rating for your recent stay at Dreams Curacao Resort, Spa & Casino. While we appreciate your feedback, we would have valued additional details to better understand your experience and any areas where we could improve.Your satisfaction is important to us, and we are committed to providing exceptional service to all our guests. If there are any specific concerns or aspects of your stay that you would like to share with us, please don't hesitate to reach out. Your feedback helps us identify areas for improvement and ensures that we continue to meet and exceed our guests' expectations.We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience. If there's anything else we can assist you with or if you would like to discuss your stay further, please feel free to contact us.Best regards,Assistant social media coordinator & econcierge.

Dear Chyenne,Thank you for sharing your positive feedback about your recent stay at Dreams Curacao Resort, Spa & Casino. We're thrilled to hear that you had a great time and that you would definitely consider returning.It's wonderful to know that you found our staff to be attentive and helpful. Providing excellent service is a top priority for us, and we're delighted that our team exceeded your expectations during your stay.We appreciate your kind words and look forward to welcoming you back to Dreams Curacao Resort, Spa & Casino in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know.Best regards,Assistant social media coordinator & econcierge.

Dear Richard,Thank you for sharing your feedback regarding your recent stay at Dreams Curacao Resort, Spa & Casino. We're sorry to hear that you felt the condition of your room did not match the price you paid.Providing excellent value for our guests is important to us, and we apologize if you felt that the condition of your room did not meet your expectations based on the price you paid. We take your feedback seriously and will review our pricing and room quality to ensure that we provide a fair and enjoyable experience for all our guests.If there are any specific concerns about the condition of your room or if there's anything else we can assist you with, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back in the future to provide a more satisfying experience.Best regards,Assistant social media coordinator & econcierge.

Dear Eugene,Thank you for sharing your feedback about your experience at Dreams Curacao Resort, Spa & Casino. We appreciate your honesty and apologize for any shortcomings you encountered during your stay.We're sorry to hear that you found the service to be just okay and that you rated it a 3 out of 5. Providing exceptional service is a top priority for us, and we regret that we fell short of meeting your expectations in this regard. Your feedback will be shared with our team to identify areas for improvement and to ensure that we deliver a higher standard of service to our guests.We apologize for any inconvenience caused by the smell in your room. We understand the importance of providing comfortable and pleasant accommodations, and we will address this issue promptly to ensure that all rooms meet our guests' expectations.Thank you for bringing these inconveniences to our attention, and we hope that you will give us another opportunity to exceed your expectations in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know.Best regards,Assistant social media coordinator & econcierge.

Dear Maria,Thank you for sharing your feedback on your recent stay at Dreams Curacao Resort, Spa & Casino. We're pleased to hear that you found the location of our property to be great, but it's clear that other aspects of your stay did not meet your expectations.We apologize for any perceived attitudes among our staff. Providing friendly and professional service is a cornerstone of our hospitality, and we'll address this feedback directly with our team to ensure our service meets our high standards.Regarding the entertainment, we're sorry to hear that it did not resonate well with you and that the noise was a disturbance until late in the evening. We strive to offer entertainment that enhances our guests' experiences, and your input is invaluable as we assess and improve our entertainment offerings.Your overall rating and comments indicate that there are several areas where we need to focus on improvement. We are committed to delivering a superior experience, and your feedback is crucial in helping us identify where enhancements are needed.We hope to have the opportunity to welcome you back and demonstrate the improvements based on your valuable feedback, aiming to provide a stay that not only meets but exceeds your expectations. Thank you again for choosing Dreams Curacao Resort, Spa & Casino.Kind regards,Assistant social media coordinator & econcierge

Dear Oswald,Thank you for providing your rating for your recent stay at Dreams Curacao Resort, Spa & Casino. We appreciate your feedback, although we would have valued additional details to better understand your experience and any areas where we could improve.If there are any specific concerns or issues you encountered during your stay that you would like to share with us, please don't hesitate to reach out. Your feedback is important to us, and we strive to provide the best possible experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience. If there's anything else we can assist you with or if you would like to discuss your stay further, please feel free to contact us.Best regards,Assistant social media coordinator & econcierge.

Dear Liza Ann,Thank you for taking the time to provide feedback about your stay at Dreams Curacao Resort, Spa & Casino. We're pleased to hear that you found the bell service wonderful and helpful—it's always our goal to provide welcoming and efficient service.However, we're sorry to hear about your disappointing experience with the bar staff. It's concerning that you found their service slow and their assumptions about language inappropriate. We strive for inclusivity and efficiency in all areas of our service, and we'll address these issues directly with our team to ensure improvements are made.We appreciate your comments on the pool and the size of the beach. While we're glad you enjoyed the pool, we understand that the beach did not meet your expectations. We value your honesty as it helps us identify areas where we can enhance our guest experience.It's unfortunate to learn that, despite these aspects, you've decided to stay elsewhere on your next visit to Curacao. We hope to have another opportunity to host you in the future and demonstrate the high standards of hospitality and service we aim to provide. Thank you again for your feedback.Kind regards,Assistant social media coordinator & econcierge.

Dear Anne,Thank you for sharing your thoughts on your recent family vacation at our resort. We're delighted to hear that you found our staff friendly and accommodating, and that the daily housekeeping met your expectations. It's great to know that the Kids Club staff were welcoming and that your overall experience provided good value.We appreciate your feedback regarding the food options and the kids pool. Hearing that guests like yourself would appreciate more variety in dining choices helps us understand where we can enhance our offerings. Additionally, we take note of your comments on updating the kids pool area to ensure it remains a fun and inviting space for our younger guests.We're glad that these points did not significantly detract from your overall enjoyment and that you had a good time. We hope to welcome you and your family back soon, where we aim to exceed your expectations with improvements based on your valuable feedback. Thank you again for choosing to stay with us!Kind regards,Assistant social media coordinator & econcierge.

Dear Michael,Thank you for sharing your rating for Dreams Curacao Resort, Spa & Casino. We appreciate your feedback, and we're sorry to hear that your experience did not meet your expectations. If there are any specific concerns or issues you would like to address, please feel free to provide more details. We value your feedback and strive to improve our services based on guest input. If you have any further comments or if there's anything we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide a better experience. Thank you for choosing Dreams Curacao Resort, Spa & Casino.Kind regards,Assistant social media coordinator & econcierge.

Dear Ashley,Thank you for taking the time to rate your stay at Dreams Curacao Resort, Spa & Casino. Seeing a 1-star rating is concerning, and we take this feedback very seriously. We strive to provide an exceptional experience for all our guests, and it appears we fell short during your visit.While no specific feedback was provided, we would greatly appreciate any further details you could share about what aspects of your stay were unsatisfactory. This information is crucial for us to understand how we can improve and ensure a better experience for all our guests.Please feel free to reach out to us directly with more details, or if there is anything specific we can address or make right for you. We hope to have the opportunity to welcome you back and provide a more positive and memorable experience.Kind regards,Assistant social media coordinator & econcierge.

Dear Patricia,Thank you for sharing your feedback about your stay at Dreams Curacao Resort, Spa & Casino. It’s valuable for us to hear both the positive aspects and the areas where we can improve.We're glad to know that the restaurant staff were accommodating and that you appreciated the smaller size of our resort, which provided ample access to pool and beach amenities. It's also great to hear that our staff were friendly and helpful throughout your stay.However, we are concerned about your comments regarding the food quality and the hygiene standards at the breakfast buffet. The presence of birds feeding on uncovered food is certainly not acceptable, and we will address this issue immediately to ensure that all food is properly protected and that our hygiene practices meet the highest standards.We also apologize for the occasional shortage of ingredients at the bars, which can be frustrating when you’re looking forward to a specific drink. We will work on improving our inventory management to ensure a consistent supply.We are continually looking to enhance our facilities and services, and your comments underscore the importance of these updates in providing a truly exceptional guest experience.We appreciate your insight and are committed to making the necessary improvements. We hope to have the opportunity to welcome you back in the future, when you can experience the positive changes first-hand. Thank you again for choosing Dreams Curacao Resort, Spa & Casino.Kind regards,Assistant social media coordinator & econcierge.

Dear Gail,Thank you for your 5-star rating of Dreams Curacao Resort, Spa & Casino! We're thrilled to see such a positive assessment and appreciate you taking the time to rate your stay.While specific feedback wasn't provided, your high rating suggests that you had a satisfying experience with us. We're committed to ensuring our guests enjoy their time at our resort, and it's rewarding to know we met your expectations.If you wish to share more about your stay or have any suggestions on how we can continue to improve, please don't hesitate to contact us directly. We look forward to welcoming you back and hope to continue providing a top-notch vacation experience on your next visit. Thank you again for choosing Dreams Curacao!Kind regards,Assistant social media coordinator & econcierge.

Dear Nyesha,Thank you for sharing your feedback about your recent stay. I'm sorry to hear about the challenges you faced, particularly with the check-in process and the issues in your room.It's certainly disappointing that you weren't able to check in at the designated time, and even more so that no accommodations were provided to mitigate the inconvenience. Timely check-in is a basic expectation, and any delay should be handled with attentive customer service to ensure your comfort during the wait.Additionally, the problems with water pressure in the toilets and poor drainage in the shower are significant concerns that can greatly affect your comfort and overall experience. Your experiences highlight areas where we need to improve our services and facilities. We apologize for the discomfort and inconvenience these issues caused during your stay. We take your feedback seriously and will work to resolve these matters. We hope to have another opportunity to provide you with a much better experience in the future.Kind regards,Assistant social media coordinator & econcierge.

Dear Seth,Thank you for sharing your feedback on your recent stay at Dreams Curacao Resort, Spa & Casino. We're sorry to hear that your experience did not meet your expectations in several areas.We're disappointed to learn that the availability of dining and drinking venues was limited during your visit, particularly that our Crafty Iguana Brew Pub was closed, however this restaurant is not part of the all-inclusive offerings. We understand how frustrating this can be and apologize for the inconvenience it caused.We also regret to hear that the food and beverage options did not meet your standards. Offering quality culinary experiences and a good selection of beverages, including top-shelf liquor, is important to us, and it seems we fell short of delivering this promise.It's concerning to hear about the delays in service at the bars, especially when the lines were short. Efficient service is a key part of a pleasant resort experience, and we apologize for the wait times you experienced.While we are glad that you enjoyed the beach and found Curacao to be a great destination, we acknowledge that the shortcomings in service and amenities at our resort impacted your overall satisfaction. We are committed to improving these areas and would appreciate another opportunity to provide you with the high-quality stay that you should expect from us.Thank you again for your feedback, and we hope to have the chance to better serve you in the future.Kind regards,Assistant social media coordinator & econcierge.

Dear Alexander,Thank you for taking the time to rate your stay at Dreams Curacao Resort, Spa & Casino. We're sorry to see that your experience warranted a 1-star rating. We are committed to delivering exceptional service and accommodations, and we take your feedback seriously, even when no specific details are provided.We would greatly appreciate any further information you could share about what aspects of your stay did not meet your expectations. Understanding your experience in more detail will help us identify areas where we can improve and ensure a better experience for all our guests.Please feel free to reach out to us directly with more details, or if there's anything specific we can address or make right for you. We hope to have the opportunity to welcome you back and provide a more positive and memorable experience.Kind regards,Assistant social media coordinator & econcierge.

Dear Kenneth,Thank you for taking the time to provide detailed feedback on your recent stay at Dreams Curacao Resort, Spa & Casino. We appreciate your comments and are glad to hear that you enjoyed the efforts of our entertainment and staff during special events such as the Super Bowl and Valentine's Day. It's wonderful to know that Victor's hosting of the ping pong tournament added fun to your visit.However, we sincerely apologize for the inconveniences that detracted from your overall experience. It's disappointing to hear that the dive shop was closed during your stay, especially since snorkeling is a highlight for many of our guests. We understand how frustrating it must have been to miss out on this activity.We also regret that one of our restaurants was closed, limiting your dining options and leading to repetition in your meals. The decline in food quality as the week progressed and issues with food temperature are not reflective of our standards, and we apologize for these aspects of your dining experience. Regarding your accommodation, it's concerning to hear about the discrepancy between what was booked and the room you were provided. We are sorry for the inconvenience this caused and for the initial response from management. While we are glad that management provided a certificate to seek reimbursement through Expedia, we understand that this does not completely resolve the disappointment experienced.We are taking your feedback seriously as part of our commitment to improving our guest experience. We hope that your reimbursement process with Expedia is resolved swiftly and satisfactorily. We would appreciate another opportunity to host you and demonstrate the high standards of hospitality and service that Dreams Curacao Resort is known for. Thank you again for sharing your experience.Kind regards,Assistant social media coordinator & econcierge.

Dear Nikolaos,Thank you for your positive review of your stay at Dreams Curacao Resort, Spa & Casino! We're thrilled to hear that you had a beautiful getaway and particularly enjoyed the direct beach access which is indeed one of our resort's highlights.We appreciate your feedback on the food selection. While you found it satisfactory overall, we acknowledge there's always room for improvement, and we will take your comments into consideration as we continually strive to enhance our dining options and ensure a variety of choices that cater to all our guests' tastes.Thank you for giving us a perfect rating despite the small feedback, which shows us that you had a wonderful overall experience. We look forward to welcoming you back soon for another enjoyable stay, hopefully with an even more impressive culinary experience next time!Kind regards,Assistant social media coordinator & econcierge.

Dear Davis Louis,Thank you for taking the time to rate your stay at Dreams Curacao Resort, Spa & Casino. We're sorry to see that your experience did not meet your expectations, as indicated by the 2-star rating. We're committed to providing excellent service and accommodations, and we truly value your feedback.Since specific details were not provided, we would greatly appreciate any further information you could share about what aspects of your stay were unsatisfactory. Your feedback is crucial for us to understand how we can improve and ensure a better experience for all our guests in the future.Please feel free to reach out to us directly with more details, or if there is anything specific we can address or make right for you. We hope to have the opportunity to welcome you back and provide a more positive and memorable experience.Kind regards,Assistant social media coordinator & econcierge.

Dear Janifer,Thank you for your rating of Dreams Curacao Resort, Spa & Casino. While we're glad to have received feedback, a 3 out of 5 rating suggests there may be aspects of your stay that did not fully meet your expectations.We value detailed feedback as it helps us understand our guests' experiences more clearly and pinpoint areas for improvement. If you have the time and inclination, we would greatly appreciate it if you could share more specifics about what aspects of your stay were satisfactory and what areas could use improvement. This information is crucial for us to enhance our services and ensure a better experience for all our guests in the future.Please feel free to reach out to us directly with any details you can provide. We're committed to making continuous improvements and hope to have the opportunity to host you again, providing a more positive and memorable experience. Thank you again for choosing Dreams Curacao Resort, Spa & Casino.Kind regards,Assistant social media coordinator & econcierge.

Dear Emanuel,We would like to thank you for taking the time to leave your kind comments following your recent stay with us at Dreams Curaçao Resort, Spa & Casino.It was our pleasure to have the opportunity to host your holidays. We are glad to know how much you enjoyed spending time in this beautiful destination.Since our mission is to create memories by exceeding our guest’s expectations and we are pleased to read that we accomplished this goal during your stay.We look forward to welcoming you back in a near future and provide you another incredible experience.Kind Regards,Assistant social media coordinator & econcierge.

Dear Margaret,We thank you for sharing your comments with us and for taking the time to write your honest review about your recent stay at Dreams Curaçao Resort, Spa & Casino.We are glad to read that we have provided you with a satisfactory stay and that you've enjoyed our beautiful beach.We look forward to welcome you back in a near future and provide you another incredible experience.Best regards, Assistant social media coordinator & econcierge.

Dear Robin,The satisfaction of our guest is always our top priority. We welcome thousands of travelers a year and always strive to offer the best practices and the highest quality protocols to provide a memorable experience for each guest.We are glad to read that we went beyond your expectations. Every detail is taken cared by our attentive staffs that are always willing to go the extra mile to pamper you and make you feel at home.We look forward to welcoming you back in a near future and provide you another incredible experience.Kind Regards,Assistant social media coordinator & econcierge.

Dear Alla,Thank you for taking the time to provide a rating for your recent stay at Dreams Curacao Resort, Spa & Casino. We appreciate your decision to stay with us, and we're delighted to see that your overall experience earned a 4 out of 5 stars.If you have any specific feedback or suggestions that contributed to your rating, we would love to hear more about your experience. Your insights are valuable to us as we continuously strive to enhance our services and guest satisfaction.We hope you had a memorable stay, and we look forward to the opportunity to welcome you back in the future. If there's anything specific you'd like to share or discuss further, please feel free to reach out.Thank you for choosing Dreams Curacao Resort, Spa & Casino.Best regards,Assistant Social Media Coordinator & Econcierge

Dear Timm,Thank you for taking the time to provide a rating for your recent stay at Dreams Curacao Resort, Spa & Casino. We appreciate your decision to share your experience with us.We're delighted to see that you've awarded us a 4 out of 5-star rating. While we're pleased that you enjoyed your time at our resort, we also value any additional feedback you may have. If there are specific aspects of your stay that stood out or areas where you believe we can improve, please feel free to share your insights. Your comments are valuable to us as we continuously strive to enhance our services and guest experiences.We hope to have the pleasure of welcoming you back in the future for another positive and memorable stay. If there's anything else you'd like to discuss or if you have any questions, please do not hesitate to reach out.Thank you for choosing Dreams Curacao Resort, Spa & Casino.Best regards,Assistant Social Media Coordinator & Econcierge

Dear Siolen,Thank you for taking the time to share your feedback about your recent stay at our resort. We appreciate your comments and regret to learn that certain aspects of your experience did not meet your expectations.We apologize for any inconvenience caused by the dining options and the absence of a dinner buffet. We understand the importance of variety in dining choices, and your feedback will be shared with our management for consideration in future improvements.While we are pleased to hear about the positive interactions with our friendly and attentive bar staff, we sincerely apologize for the oversight regarding the acknowledgment of the birthdays during your stay. Birthdays are special occasions, and we regret any disappointment caused by the delay in recognition. Your comments will be used to enhance our procedures and ensure a more timely and personalized experience for our guests.We appreciate your understanding and value your feedback as it helps us identify areas for improvement.Thank you for choosing our resort, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Assistant Social Media Coordinator & Econcierge

Dear Ikeem,Thank you for sharing your feedback regarding your recent stay at Dreams Curacao Resort, Spa & Casino. We sincerely apologize for the challenges you experienced during your visit, and we appreciate your candid comments.It is disheartening to hear about the lapses in service you encountered, from the check-in experience to housekeeping and room service issues. We understand the importance of a seamless and enjoyable stay, and we regret that we fell short of meeting your expectations in several aspects.We apologize for the oversight in providing the bed type you requested and for the housekeeping shortcomings. Your concerns will be shared with the relevant teams to address and improve our service delivery.The delay and lack of apology during the room service experience is not reflective of the level of service we aim to provide, and we apologize for any inconvenience caused. We will review our procedures to ensure prompt and efficient room service in the future.We are also sorry to hear about the issues at the bar, the follow-up delay regarding the lost bag, and the presence of ants on the beach. Your comments are taken seriously, and we will investigate and address these matters to prevent reoccurrence.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a more positive and enjoyable experience in the future. If there are specific details you would like to discuss further, please feel free to reach out.Wishing you safe and pleasant travels ahead.Kind regards,Assistant Social Media Coordinator & Econcierge

Dear Jessica,Thank you for choosing Dreams Curacao Resort, Spa & Casino, and for taking the time to share your positive experience with us. We're delighted to receive a 5 out of 5 rating from you.It brings us immense joy to know that you had a fantastic stay at our resort. Your satisfaction is our ultimate goal, and we appreciate your acknowledgment of the efforts we put into creating a memorable experience for our guests.If there are specific highlights or aspects of your stay that stood out to you, we would love to hear more about them. Your feedback helps us understand what resonates most with our guests, allowing us to continually enhance our offerings.Once again, thank you for your choice to stay with us and for your genuine review. We look forward to the pleasure of welcoming you back to Dreams Curacao Resort, Spa & Casino for more unforgettable moments in the future.Kind regards,Assistant social media coordinator & econcierge.

Dear Ivy,We're thankful for your decision to stay with us and for your forthright review. Choosing us and offering your unreserved review is fantastic.We're delighted to hear that you overall had a great experience at Dreams Curacao Resort, Spa & Casino. Your satisfaction is our priority, and we appreciate your feedback as it helps us make improvements.We understand the importance of variety, especially during breakfast, and your suggestion is duly noted. Our team is actively working on enhancing our breakfast offerings to cater to diverse preferences.We also appreciate your feedback regarding the availability of towels. Ensuring an ample supply is essential for our guests' comfort, and we are taking steps to address this matter promptly.Regarding late checkouts, we understand the value of flexibility in travel plans. While we do have a policy in place, we are reviewing our options to better accommodate the needs of our guests, including the possibility of free late checkouts.Thank you for your valuable insights. Your selection and your candid review are both warmly received. We look forward to the opportunity of welcoming you back and providing an even more enjoyable stay.Warm regards,Assistant social media coordinator & econcierge.

Dear Tatiana,We're thankful for your decision to stay with us and for your forthright review. Choosing us and offering your unreserved review is wonderful.First and foremost, we want to extend our appreciation for selecting our resort and for taking the time to share your candid thoughts about your vacation experience. Your insights play a pivotal role in our ongoing efforts to evaluate our service and strive for excellence.We offer our sincere apologies for any areas where we may have fallen short of your expectations. It's disheartening to learn that you felt disappointed during your stay. Your feedback is incredibly valuable, and we have carefully noted the aspects you mentioned that contributed to your less-than-perfect experience.Addressing these concerns promptly is a priority for us, and we encourage you to connect with us through our socials. This will allow us to delve deeper into your feedback and address any specific issues you encountered during your stay.On behalf of our entire team, we genuinely hope for the opportunity to welcome you again. We remain committed to showcasing our daily improvements and ensuring that your next stay surpasses expectations, erasing any lingering dissatisfaction.Kind regards,Assistant social media coordinator & econcierge.

Dear Stephie,We appreciate your choice and for sharing your sincere feedback with us. Your decision to stay with us and your candid review mean a lot.We noticed your 3 out of 5 rating for Dreams Curacao Resort, Spa & Casino, and we value all forms of feedback, positive or constructive. While we would have loved to receive more specific insights to understand your experience better, we respect your decision.Our commitment is to continuously improve our services, and your rating serves as a valuable indicator of areas that may need attention. If you have any additional comments or suggestions, we welcome the opportunity to learn more and address any concerns you may have.Thank you for choosing us and for your transparent feedback. Your selection and your candid review are greatly appreciated. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Warm regards,Assistant social media coordinator & econcierge.

Dear Betsy,Your choice to stay with us and your forthright review are greatly appreciated. Thank you for picking us and for your transparent feedback.We want to express our gratitude for selecting our resort and taking the time to provide your candid thoughts about your vacation experience. Your insights are crucial in our continuous efforts to evaluate our service and strive for excellence.We extend our sincere apologies for any areas where we may have fallen short of your expectations. It's disheartening to hear that you felt disappointed during your stay, and we take your feedback seriously. We have carefully noted the aspects you mentioned that contributed to your less-than-perfect experience.Addressing these concerns promptly is a priority for us, and we encourage you to connect with us through our socials. This will enable us to delve deeper into your feedback and address any specific issues you encountered during your stay.On behalf of our entire team, we genuinely hope for the opportunity to welcome you again. We are committed to showcasing our daily improvements and ensuring that your next stay surpasses expectations, erasing any lingering dissatisfaction.Kind regards,Assistant social media coordinator & econcierge.

Dear Piotr,We appreciate your choice and for sharing your sincere feedback with us. Your decision to stay with us and your candid review mean a lot.We sincerely apologize for the inconvenience you experienced. Your feedback is invaluable as it helps us address areas where we can improve our services.We understand the importance of prompt and efficient service, and it's disheartening to hear about the delay in providing towels for your room. This is not the level of service we aim to provide, and we are actively working on measures to ensure a more timely response in the future.Your patience during the 6-hour period without towels is genuinely appreciated, and we apologize for any inconvenience this may have caused during your stay. Rest assured, we are taking steps to prevent such occurrences in the future.Thank you for choosing us and for your transparent feedback. Your selection and your candid review are greatly appreciated. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Warm regards,Assistant social media coordinator & econcierge.

Dear Gary,We're grateful for your selection and for your open and honest review. Your decision to stay with us and your candid feedback are truly valued.We appreciate you taking the time to share your experience at Dreams Curacao Resort, Spa & Casino. We sincerely apologize for any inconvenience caused. Providing the best amenities and services is our priority, and your feedback highlights areas where we can enhance our offerings.We're truly sorry to hear about the issues with the bathroom, especially considering you were in a Preferred Club room. This is not the standard we aim to uphold, and we assure you that we are addressing this matter promptly to ensure a more enjoyable experience for our guests.Your insights are invaluable to us as we continuously strive to improve. We understand the importance of maintaining high standards, and your feedback helps us identify areas for refinement.Thank you for selecting Dreams Curacao Resort, Spa & Casino, and for offering your unreserved review. We are committed to addressing the concerns you've raised and hope to have the opportunity to welcome you back for a much-improved stay.Warm regards,Assistant social media coordinator & econcierge.

Dear Lynsey,We would like to start by thanking you for giving us the opportunity to be part of your vacations and for your taking the time to share your personal opinion about your experience.We are very much concerned by the experience of our guests; it helps us to evaluate our service and to take the necessary actions to improve it, as our mission is to aim for excellence.We would like to offer our sincerest apologies for the areas where we did not meet your expectations. We never like to hear that our guests have been disappointed in their stay.You can be sure that we have taken note of these aspects you mentioned that made your stay less than perfect.On behalf of all our team, we genuinely hope to have the opportunity of welcome you again to showcase our daily improvements and erase this bad lasting taste.Kind regards,Assistant social media coordinator & econcierge.