Indoor pool, open 10:00 AM to 10:00 PM, pool loungers
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Reviews of Pocono Resort Conference Center - POCONO MOUNTAINS

2.5 out of 5
Pocono Resort Conference Center - POCONO MOUNTAINS
35 Hospitality Way, White Haven, PA

Reviews

6.6
Rating 10 - Excellent. 172 out of 767 reviews" "
Rating 8 - Good. 204 out of 767 reviews" "
Rating 6 - Okay. 190 out of 767 reviews" "
Rating 4 - Poor. 66 out of 767 reviews" "
Rating 2 - Terrible. 135 out of 767 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Stayed 1 night in Apr 2024

4/10 Poor

Justin

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The people were nice, but it's a very old hotel that hasn't been updated probably since the 1990s. The pool and the restaurant looked like they hadn't been open in weeks (months?). But when you don't have working wireless, you can't score higher than 2 stars, especially when that's advertised. The hot water was minimal as well.
Stayed 1 night in Apr 2024

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not get away often and it was my birthday so we decided to go for a 2 night stay the conference center was close to things we wanted to do we picked it for the indoor pool however the pool water had a green tint and the pool floor was dirty you could smell the chlorine which is not a good thing. It snowed the day before we got there and the first night they never cleared the walkways so it was difficult getting to the room I also had to wonder around to find towels as no one answered the front desk phone so overall the hotel was not worth the money and when we got there we upgraded to the jacuzzi tub room so we spent even more to get less not happy and would not recommend this place to anyone else. I would also like to note I am a pool CPO for the state of NJ
Stayed 2 nights in Feb 2024
Response from Front Desk on 26 Feb 2024
Thank you for review

2/10 Terrible

Suleika

Disliked: Cleanliness, staff & service, property conditions & facilities
The place is dirty, and it smells horrible. The pool is not clean and had water dripping from the roof! It has a horrible smell and the bathroom was moldy. The rugs look like they have not been clean in years. We did not have any towels in the room when we got there. Also, the water from the sink and shower looked yellowish. I do not recommend. The owners should invest money into this place and do a make over because it is definetly not what the pictures shows, SPECIALLY the pool area! At ALL!!!
Stayed 2 nights in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run as fast as you can
Don’t stay here. It’s a skeevy and customers are a little suspect. Very rundown, bathroom was nasty.
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

Johanny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

6/10 Okay

Jun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

Nazim

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, old, no room service because the owner is cheap. 160 rooms but 1 house keeper. Never staying there again
Stayed 2 nights in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

sean

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid
Run down lack of staff heat not on pool unusable in winter just not a good place to stay
Stayed 2 nights in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

samantha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely horrible!
The hotel had brown water, hair all over in the “made” beds, pool was extremely dirty, bed bugs, blood stains, and very rude gentleman behind the counter.
Stayed 2 nights in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

Esad

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel
Very bad place to stay no water in the room even that we asked front desk couple times no one come to fix it. Very dirty and disgusting place to stay. Health department should closed down this hotel it is not for human. No one take care and maintain the place.
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

Bhavin, Jersey City

Disliked: Property conditions & facilities
Dirty and germ breeding haven
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

Brandon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire building is worn and outdated, outlets out of the wall, ice cold swinging pool, holes in walls, ceiling stains moldy smell, and this is all over the place not just the room asked for a refund and the manager was very rude and refused to entertain a refund. The place should be shut down. Multiple guests were unhappy.
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

Ari

Disliked: Cleanliness, amenities, property conditions & facilities
Unclean, old and very poorly maintained. We chose this place primarily because of indoor pool, but the water was so cold and pool area freezing, that nobody ould use a pool. What a rip off. Highly doubt that towels and bed sheets are being cleaned after each guest. It felt dirty. Very unhappy.
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

6/10 Okay

Brandon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

Ericka

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

maria

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I was supposed to check in @ 3pm but the room WAS NOT READY til 10.40pm. The manager & staff were nasty & rude. They treat me disrespectfully. When we finally get into the room, was so filthy and smelly. Everything around was dirty and unsafe.
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

Yu-Hsiang

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

4/10 Poor

John

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
As I made reservation i though of a resort as stated in the name but boy was i ever wrong i arived a hour and half earlier the check in time 3pm had to pay extra $30 to check in early ok no big deal was directed to whete to go enterance A so i get there side walk not shoveled walk in to buliding and get a foul oder get to room find mold,nasty water in toilet, hallways very dirty,stair wells full of trash, room has a very foul oder which made my daughter sick, pool is green full of Algie,not heated,rooms very cold, hallway is very cold, i could go on and on ......... just dont stay here.....
Stayed 2 nights in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

8/10 Good

Sigal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price, but could be redone.
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

4/10 Poor

Dawn

Travelled with family
Disliked: Cleanliness
Hotel outdated, Carpets in the hotel needed to be vacuumed. Elevators were dirty also. Room smelled like moth balls. However the bed linens were clean.
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk on 21 Feb 2024
Thank you for your review.

8/10 Good

SAMEER

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Property needs to be renovated.
Stayed 1 night in Dec 2023
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

fausto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on 21 Feb 2024
Thank you for your review.

8/10 Good

Kristy

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

Roshetta

Response from Front Desk on 21 Feb 2024
Thank you for your review.

2/10 Terrible

Chris

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Staff on 1 Jan 2024
Thank you for your feedback!

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely disgusting. There was blood on our pillows. The rooms were not clean. The sheets had hair on it. The workers were smoking in the lobby. None of the amenities were available. The fitness center equipment was broken and not usable. The swimming pool was closed. There is no continental breakfast at all, not even coffee. The pool table bar and fireplace was not available. The entire area was closed. The whole hotel was absolutely disgusting. I am highly disappointed and request a full refund.

2/10 Terrible

Matthew

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Staff on 25 Dec 2023
Thank you for your feedback

2/10 Terrible

Regan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I havent seen a hotel pool thats green ever. Or black mold in the bathroom. Long with the doubles bed not finished being made either. To were one of the beds was actually missing the top cover blanket or sheet. Regarding the pool its not listed on there web ad that its closed or closed due to repairs or anything of the sort. Also wasnt warned by staff either that the pool was unavailable.
Stayed 1 night in Nov 2023

2/10 Terrible

Dina

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very run down! Odd smell in hallway. Decent size hotel and only 4 cars in the lot! Not worth the 60$ stay. Mixed hotel up with another down the street we were familiar with. Certainly was not the hot I was thinking it was. Would have went elsewhere but was too tired to look for something else.
Stayed 1 night in Dec 2023
Response from Front Desk on 15 Dec 2023
Thank you for Review.

2/10 Terrible

Ruth

Stayed 1 night in Nov 2023
Response from Staff on 25 Dec 2023
Thank you for your feedback!

2/10 Terrible

alecia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not the same as pictured the pool was green and closed which was the whole reason this place was chosen, garbage in the elevator, no dining.Dark scary places with eery music playing.
Response from Front Desk on 15 Dec 2023
Thank you for Review.

4/10 Poor

Perry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ok for the price
Stayed 1 night in Nov 2023
Response from Front Desk. on 15 Dec 2023
Thank you for Review.

6/10 Okay

Johnny

Travelled with partner
Liked: Cleanliness, staff & service
It was surrounded by woods
Stayed 1 night in Nov 2023
Response from Staff on 26 Nov 2023
Thank you for your feedback!

4/10 Poor

Hannah

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room itself was in decent shape and cleanliness, but the building showed a lot of deterioration. We booked here for the indoor pool, but the water and pool room temp was too chilly. Hickory Run State Park nearby was beautiful and worth visiting. A lot of businesses in the area are boarded up, and I would guess this hotel will join them which is unfortunate because the staff (owners?) were kind.
Stayed 2 nights in Oct 2023
Response from Staff on 26 Nov 2023
Thank you for your feedback!

4/10 Poor

Terry

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
This property currently should remove resort from its name as it is hardly a resort. There is no food service since the restaurant and lounge/bar area is closed. The rooms were comfortable but severely dated. The only plus was the convenience and low price for a clean room and comfortable bed for the night.
Stayed 1 night in Oct 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback!

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Comfortable and pleasant stay, reasonable price
Surprisingly comfortable stay. The beds are quite nice, and the amenities are plentiful for the price. Did not try the pool, but nice to know it was an option. The building we stayed in was somewhat separate from the main building with the lobby. This included the buildings having individual parking lots, which was nice as you could park your car a very short walk from the building that you are staying in. There are a few fast food options just a couple minutes down the road, consisting of a McDonald's, a Burger King, an Arby's, and a Wawa's. Overall an amenable stay. If you are using it to go to the Camelback Resort for an event, such as we did, be aware that the trip is 30 minutes.
Stayed 2 nights in Oct 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback we really appreciate all the kind words! We hope to see you again sometime in the future!

10/10 Excellent

WOLFGANG

Stayed 1 night in Oct 2023
Response from Staff on 26 Nov 2023
Thank you for your feedback!

4/10 Poor

Vania

Business traveller
Disliked: Cleanliness, property conditions & facilities
Shabby hotel
The hotel actually appeared to be abandoned when we arrived. There were no cars in the parking lot, and although there was someone at the front desk it didn't get much busier. The room itself was old feeling and felt shabby.
Stayed 1 night in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback!

6/10 Okay

Nickolai

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Old property, old fixtures, old furniture, old linens.
Stayed 2 nights in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback!

10/10 Excellent

Natalia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback! We are glad to hear that you enjoyed your stay with us!

2/10 Terrible

Brody

Stayed 1 night in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback!

4/10 Poor

Donna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We paid a lot through expedia. The listing said the location had a restaurant and bar. Both had been closed for a very long time. The room was very hot and stuffy when we arrived, the air conditioner barely worked, the windows opened, but had no screens. The halls, stairwells, and elevators were filthy. The surrounding grounds were trashed, with piles of garbage and construction debris.
Stayed 1 night in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback!

2/10 Terrible

bryan

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty and staff was very unprofessional. Stay away from this place. We arrived snd decided to stay elsewhere.
Stayed 1 night in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback!

8/10 Good

Alphonzo

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property itself could use some tender love and care they pull was not working it was down major renovation
Stayed 3 nights in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback!

2/10 Terrible

Rosa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had bed bugs in my bed, crawling all over my body and my babies body!!! The situation is so unbearable that I had to check out at 11:20pm in the rain with my two babies.
Stayed 1 night in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback!

4/10 Poor

Shane

Stayed 2 nights in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback!