All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great location in the village. Clean. Staff were friendly and accommodating. Parking was almost $35 a night for one car. I would definitely stay again.
Victoria
Stayed 2 nights in May 2024
10/10 Excellent
Kimberly
Travelled with family and small children, Travelled with partner, Travelled with group
The property was conveniently located, close to walking, shopping and eating.
I found the staff friendly enough but often on their phones at the front desk and didn’t always look up. Our room had a couple of things not working well, the toilet flushing handle kept pulling out of the toilet, the coffee maker didn’t work and the bathroom floor was dirty. The cleaning staff only cleaned half the room one day, forgot the beds and vacuuming and left out the toilet paper on the tub.
David
Stayed 3 nights in May 2024
Response from Karen Denton AGM on 19 May 2024
Thank you, for the review David. We will address your concerns with each department. Sorry, this happened during your stay.
The room did not have an operating air conditioner as it was not turned on as it was still considered being winter. I requested for a table fan and they provided it waiting hesitation as I mentioned that I was menopausal.
Thank you for that thoughtful gesture.
Worst service to a user who's been using the platform for over 5 years.
Accidentally booked the stay for next day, so I had to pay for the day at the front desk.
Asked the guy if they can refund the booking as I booked it accidentally, he told me to ask Expedia for that. I asked Expedia for the refund and now they said they can't do anything at there end, its hotel policy to not refund.
Wow, absolutely ridiculous for both parties for 160$.
I feel for you guys.
jaswant
Stayed 1 night in Apr 2024
Response from Karen Denton AGM on 29 Apr 2024
Hi Jaswant, I think there was a miscommunication. Sorry for that, we have requested Expedia refund you as you paid them directly. They should have told you they would have to contact the hotel to get the okay. Again, sorry for this confusion.
Upon entering the room, I found the food left by the previous guest in the refrigerator, and the telephone covered in a thick layer of dust. The metal cover of the radiator fell off twice, melting a large chunk of my son’s sneaker sole. The maintenance staff said every room is like this, and they couldn’t do anything about it. There’s obviously a management problem and a lack of concern for guest safety. Although there’s a basic kitchen with an oven and microwave, there’s no dishwasher or cookware. I won’t be returning next time.
Wen
Stayed 2 nights in Apr 2024
8/10 Good
Gordon
Travelled with family
27 Apr 2024
Liked: Cleanliness, staff & service
The property is outdated, the bed was uncomfortable, but my biggest complaint was the bathrooms toilet seat, perfect for a child size wise.
We love Whistler, so the location is excellent, central to everything. The indoor hot tub was great, and they have an outdoor pool & hot tub as well.
Good property overall.
Gordon
Stayed 1 night in Apr 2024
Response from Karen Denton AGM on 28 Apr 2024
Thank you, Gordon for the review. The toilet seats are a standard size as are our toilets. Sorry you found it to small.
The location is fabulous and the value was great. The kitchen could be better stocked with better knives, etc and maybe some salt and pepper but those were minor concerns.
Right in the Village- easy walk to the gondola. Lots of hiking, biking, retail and restaurants right there. Property is not fancy but has good spaces. We had the loft room with 2 pullout single beds and a Murphy bed. The layout was perfect. It even had a kitchenette. Bedding was clean. Pool is tiny but that and the hot tub were nice after a day on the slopes. We will definitely stay here again. Staff were friendly.
Melinda
Stayed 3 nights in Apr 2024
Response from Karen Denton AGM on 23 Apr 2024
Thank you, Melinda for the great review. We look forward to welcoming you back.
Hi Selena, we are sorry to see you did not have the experience you were expecting. If you would like to reach out to us to discuss the issue that would be great.
The room was good but the kitchen and bathroom are too old. The cabinet door is almost falling off and there is no counter for you to prepare food. Dishwasher is not able to clean the dinnerware even when I rinsed all the dishes. The fire sprinkler is covered by grease and dust. Air conditioner filter is covered by thick dust, too. This property needs maintenance.
The housekeeping is minimal. They only take the garbage and the used towels. No bed-making or toilet cleaning. The staff did their job but I don't feel they are willing to solve any problems. For example, I prepared eggs for dinner in the morning and they disappeared when we got back from the mountain. The staff just said the housekeeper didn't take them, and no follow-ups. Also, one day there was a truck blocking the garage exit so we couldn't leave. The receptionist asked me to just wait and said "What do you expect me to do, there's nothing I can do".
Tracy
Stayed 5 nights in Apr 2024
Response from Karen Denton AGM on 15 Apr 2024
Hi Tracy, we are sorry to see you did not have the experience you were expecting. If you would like to reach out to us to discuss the issue that would be great.
8/10 Good
Scott
Travelled with family, Travelled with group
12 Apr 2024
Liked: Cleanliness, staff & service
Looks like a youth hostel turned hotel. Rooms are from 20-30 years ago easy. Pool area and patios need renovations. Easily walkable to restaurants and slopes however. Decent for what you pay.
Scott
Stayed 7 nights in Feb 2024
Response from Karen Denton AGM on 14 Apr 2024
Thank you, Scott for the review.
6/10 Okay
Natalie
10 Apr 2024
Very convenient location. Service was mixed. The
Natalie
Stayed 4 nights in Apr 2024
Response from Karen Denton AGM on 11 Apr 2024
Thank you, Natalie for the review.
8/10 Good
Oliver
9 Apr 2024
Oliver
Stayed 1 night in Apr 2024
Response from Karen Denton AGM on 29 Apr 2024
Thank you, Oliver for the review.
10/10 Excellent
Navneet
8 Apr 2024
Navneet
Stayed 1 night in Apr 2024
Response from Karen Denton AGM on 28 Apr 2024
Thank you, Navneet for the great review. We look forward to welcoming you back.
8/10 Good
Juan, Saanichton
6 Apr 2024
Liked: Staff & service
Central location.
Juan
Stayed 2 nights in Apr 2024
Response from Karen Denton AGM on 7 Apr 2024
Thank you, Juan for the great review. Hope to see you again!
10/10 Excellent
Yi
3 Apr 2024
Yi
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on 7 Apr 2024
Thank you, Yi for the awesome review. We look forward to welcoming you back.
The stay was pleasant, the space was a bit cramped for us but clean and close to everything.
The staff were very helpful and were very willing to accommodate, but we stuck it out in the space and it was not so bad.
Great place to stay for younger couple looking to be close to everything.
Neil
Stayed 2 nights in Mar 2024
Response from Karen Denton AGM on 2 Apr 2024
Thank you, Neil for the great review.
10/10 Excellent
Nicole Erizt
Travelled with family, Travelled with family and small children, Travelled with pets
The location was great and a lot of amenities. However, we stayed for 2 nights and have put the need change sheet sign after the first night but no one come in and change our sheet and refill the towel :(
Nguy?n Châu
Response from Karen Denton AGM on 1 Apr 2024
Thank you for the nice review. We do not change bed sheets daily. We will discuss with the team why the towels were not replaced.