Exterior

Reviews of Whistler Cascade Lodge

3 out of 5
Whistler Cascade Lodge
4315 Northlands Boulevard, Whistler, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 291 out of 1002 reviews" "
Rating 8 - Good. 450 out of 1002 reviews" "
Rating 6 - Okay. 170 out of 1002 reviews" "
Rating 4 - Poor. 74 out of 1002 reviews" "
Rating 2 - Terrible. 17 out of 1002 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alysha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in May 2024

10/10 Excellent

Laurent Gervais

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location right in the village. Nice hotel with friendly staff. Pool and hot tub.
Stayed 2 nights in May 2024
Response from Vacasa Review Team on 21 May 2024
Thank you for taking the time to leave this review for us! We’re delighted to hear you enjoyed your stay and hope that you made yourselves right at home. You were terrific guests, and we cannot wait until your next stay with us!

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location and amenities, we would definitely come back! Wonderful pool and hot tub.
Stayed 3 nights in May 2024
Response from Vacasa Review Team on 21 May 2024
Thank you so much for taking the time to leave a review! We’re so happy to hear that you enjoyed your stay with us. You were the perfect guests, and we look forward to the next time!

8/10 Good

Karen

Great location & pool. Clean. Expensive parking.😝
Stayed 2 nights in May 2024
Response from Vacasa Review Team on 14 May 2024
Thank you for taking the time to leave us a review, Karen! We’re so happy to hear that you enjoyed your stay. You were wonderful guests and we look forward to your next stay with us.

6/10 Okay

Kelsey

Liked: Staff & service
Everything was great except the beds were extememly uncomfortable. The sofa bed felt like you were sinking into the middle and the befroom bed felt like you were going to roll off the sides
Stayed 2 nights in May 2024
Response from Vacasa Review Team on 14 May 2024
Thank you for your review, Kelsey. We are delighted to hear you enjoyed your time with us. While mattress comfort is subjective, we apologize for any inconvenience you experienced and will be sure to share your feedback with the appropriate people. It was a pleasure to host you. Please visit again anytime!

10/10 Excellent

Bhupinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Vacasa Review Team on 14 May 2024
Thank you for rating your stay, Bhupinder. We hope to host you again sometime.

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far exceeded my expectations!
Stayed 2 nights in May 2024
Response from Vacasa Review Team on 14 May 2024
Thank you for your kind review, Andrea. We're thrilled to learn how much you enjoyed your stay. You were wonderful guests and we would love to have you stay with us again anytime!

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location right in the village.
Stayed 2 nights in May 2024
Response from Vacasa Review Team on 7 May 2024
Thank you for your kind review, Julie. We’re delighted you enjoyed your stay! You were wonderful guests and we hope to see you again soon.

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the Whistler Cascade Resort. The front desk staff members were personable and helpful. Our unit was very nice and incredibly comfortable. We were able to walk or drive all through the Village. Our experience was truly delightful, and we will look forward to staying here again.
Stayed 2 nights in Apr 2024
Response from Vacasa Review Team on 7 May 2024
Hi Suzanne.Thank you so much for taking the time to leave a review and share your experience! We’re so happy to hear that you enjoyed your stay with us. You were the perfect guests, and we look forward to the next time!

4/10 Poor

William

Travelled with partner
Disliked: Staff & service
Unfriendly front desk
Stayed 2 nights in Apr 2024
Response from Vacasa Review Team on 7 May 2024
Hi William. Thank you for your review. We are sorry to hear that your experience wasn't an exceptional one. We will be sure to follow up with the appropriate people to ensure that our service standards are being met. Thank you for staying with us. We hope that you'll visit us again for an improved experience.

10/10 Excellent

Kamalveer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Vacasa Review Team on 7 May 2024
Hi Kamalveer. Thank you for rating your stay. It was a pleasure to host you. Please visit again soon.

8/10 Good

laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit's sofa bed was difficult to put back -- didn't want to "bend" and the unit, while functional with sufficient kitchen space / supplies, is a bit dated. Overall, a good stay -- and would use the location again
Stayed 3 nights in Apr 2024
Response from Vacasa Review Team on 30 Apr 2024
Thank you for your review, Laura. We are happy to hear that you had a good stay overall. We apologize for any aspects of our home that you didn't find suitable and will share your feedback with the appropriate persons. Thank you for staying with us. Please visit again anytime!

10/10 Excellent

Shelley, Delta

Stayed 2 nights in Apr 2024
Response from Vacasa Review Team on 14 May 2024
We appreciate you rating your stay, Shelley. We hope to host you again in the future.

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a pool snd hottub.
Stayed 3 nights in Apr 2024
Response from Vacasa Reviews Team on 23 Apr 2024
Thank you for your review, Heather. We're happy you enjoyed the amenities. It was a pleasure to host you. We hope you'll come stay with us again.

8/10 Good

Sumreet

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great and the property is in the perfect location, we stay here every time we’re in Whistler. One thing we love about Cascade Lodge is the staff and unfortunately we did not have a good experience with one of the early morning staff members at the front desk. On our second morning April 20th we were on our way to the pool and decided to check with the front desk if housekeeping is available and immediately the employee had a bad attitude even with us being nice and patient with her. She made us feel like an inconvenience just for asking for some information. She informs us that there is no housekeeping unless we request it for an additional $40 charge and we decide to go with that as we would’ve liked a fresh room to come back to after a long day, she then responds with telling us “ummm yea i’ll see if they have time to do it” which confused us cause we thought she just offered it to us for the additional $40. She said she would send me a text when she would know which is no problem at all but the unnecessary attitude and looks she was giving us was not what we expected. We decided to opt out of housekeeping after that and replace our linens and clean up on our own, which again isn’t a problem but if you are on vacation, you’d expect the staff to show hospitality and basic manners. On that note, Alex one of the other girls we spoke with many times while on our trip was absolutely amazing, she was extremely helpful, positive, and patient. She was a joy to speak to
Stayed 2 nights in Apr 2024
Response from Vacasa Reviews Team on 23 Apr 2024
Thank you for your review Sumreet. We are delighted to hear that you had a great stay and enjoyed this amazing location. We are disappointed to learn that you had a negative experience with our staff. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and has nice pool/spa
Stayed 2 nights in Apr 2024
Response from Vacasa Reviews Team on 13 Apr 2024
We appreciate your review. William! We look forward to your next stay.

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities
Good stay
Stayed 2 nights in Apr 2024
Response from Vacasa Reviews Team on 13 Apr 2024
Thank you for your review, Steve!

10/10 Excellent

Navjot

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the stay there. The best thing was they provided a stove, dishwasher, mini fridge, microwave so you do not need to eat in an expensive restaurant and make as many teas as possible inside the room. ❤️
Stayed 2 nights in Mar 2024
Response from Vacasa Reviews Team on 13 Apr 2024
We are pleased to read that you enjoyed your stay and the amenities offered by the home. We look forward to your next stay, Navjot!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great swimming pool and rooms!
Stayed 2 nights in Apr 2024
Response from Vacasa Reviews Team on 13 Apr 2024
Thank you for your review, Daniel. We are pleased to read that you enjoyed the amenities and look forward to hosting you again!

10/10 Excellent

Thuy

Stayed 2 nights in Mar 2024
Response from Vacasa Review Team on 30 Apr 2024
We appreciate your rating, Thuy. We hope to have another chance to host you in the future.

10/10 Excellent

mrid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and view in and out.
Stayed 2 nights in Mar 2024
Response from Vacasa Reviews Team on 13 Apr 2024
Hello Mrid! We are pleased to read that you enjoyed the location offered by the home. We look forward to your next stay.

10/10 Excellent

Cesar

Stayed 2 nights in Mar 2024
Response from Vacasa Reviews Team on 23 Apr 2024
Thank you for your rating, Cesar. We hope to host you again in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Hot tub
Stayed 2 nights in Mar 2024
Response from Vacasa Reviews Team on 4 Apr 2024
We're glad you enjoyed the hot tub! Thank you for sharing your experience, Christopher, and we hope to welcome you back for another relaxing stay soon!

6/10 Okay

Jen

Disliked: Property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Vacasa Reviews Team on 4 Apr 2024
Thank you for rating your recent stay, Jen. We hope to have the opportunity to welcome you back and exceed your expectations!

10/10 Excellent

Aureliana, Portland

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suites well designed with everything you need. Very good for families. Big pool and 2 hot tubs are a blessing after a busy day. Services are top.
Stayed 4 nights in Mar 2024
Response from Vacasa Reviews Team on 30 Mar 2024
Thank you for your feedback, Aureliana! We are pleased to read that you enjoyed the home and look forward to another opportunity to impress you!

8/10 Good

Jasmina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is expensive
Stayed 2 nights in Mar 2024
Response from Vacasa Reviews Team on 30 Mar 2024
Thank you for your review, Jasmina! We make every effort to present to potential guests prior to booking a clear and transparent description of our homes on the website including parking.

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities
An older facility, but well maintained, and the staff and location are exceptional. Great value.
Stayed 3 nights in Mar 2024
Response from Vacasa Reviews Team on 30 Mar 2024
Thank you for your thoughtful feedback! We look forward to your next stay.

10/10 Excellent

Mariana

Stayed 4 nights in Mar 2024
Response from Vacasa Reviews Team on 23 Apr 2024
Thank you for your rating, Mariana. It was a pleasure to host you. Please visit again anytime!

8/10 Good

shan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Mar 2024
Response from Vacasa Reviews Team on 30 Mar 2024
Thank you for your review, Shan!

10/10 Excellent

Mariam

Stayed 2 nights in Mar 2024
Response from Vacasa Reviews Team on 4 Apr 2024
Thank you for rating your stay, Mariam. We hope to host you again in the future!

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely stay!
Stayed 2 nights in Mar 2024
Response from Vacasa Reviews Team on 15 Mar 2024
Thank you for your feedback, Amber. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Like: Clean and accessible. Didn’t like: need to cross busy road to get to the village stroll.
Stayed 3 nights in Mar 2024
Response from Vacasa Reviews Team on 8 Mar 2024
Thank you for rating your stay, Eduardo! We hope to host you again in the future!

10/10 Excellent

wendy

Liked: Cleanliness, amenities
It was close to slopes and clean
Stayed 2 nights in Feb 2024
Response from Vacasa Reviews Team on 16 Feb 2024
Thank you for rating your stay, Wendy! We hope to host you again in the future!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out was very simple with kind and helpful staff! Didn’t have any slippers or robes though when accessing the hot tub. Overall clean room and very pleasant stay.
Stayed 2 nights in Mar 2021
Response from Vacasa Reviews Team on 18 Mar 2021
Hello! Thank you for your feedback. We are thrilled to hear that your stay had been pleasant! We hope to host you again in the future!

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
Hot water stopped in the middle of the stay. Asked fron-desk and their answer was "lots of people using hot water". It not only shows the lack of resources but also lack of professionalism. Room has this weird sensor detector that would turn off heating even when we were in the room. And when heating worked it was so loud. I'd rather sleep on a train track which would be less noisy than fan noise in the room.
Stayed 2 nights in Feb 2021
Response from Vacasa Reviews Team on 4 Mar 2021
We appreciate you taking the time to share your feedback, and we are sorry for the concerns encountered during your visit. Our 24/7 Guest Services team is readily available to assist with any concerns via phone or email, and we apologize for any unprofessional service received at the front desk. We hope you'll allow us another opportunity to host you for a great vacation. Thank you for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Vacasa Reviews Team on 9 Mar 2021
Thank you for staying with us. We hope to host you again.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Vacasa Reviews Team on 9 Mar 2021
We are sorry we did not hit it out of the park during your stay as we strive to give the best service possible. Thank you for your review and hope to host you for a more enjoyable stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Vacasa Reviews Team on 9 Mar 2021
Thank you for taking the time to share your review. We are sorry we did not meet your full expectations during your stay. We will be working to correct this for future guests. We hope to host you again for a more enjoyable stay.

4/10 Poor

Simpson

Liked: Cleanliness
Disliked: Staff & service
There’s better hotels in whistler!!
When we booked our room the room details it stated there was city view and a hot tub with our room. But when we checked in at 4:00pm the lady said we had to book hot tub and pool time. Oh but the hot tub was booked so we could only get pool time for 6:00 pm. Then we are told the hot tub and pool closed at 7pm. And re opened at 11am. We stayed for 1 night and check out is at 10am. So don’t expect to enjoy ur self and relax in the hot tub after you eat dinner Couse the hot tub and pool closes at 7pm and u have to book in time but u probably won’t get to book hot tub time Couse it will be all booked.
Stayed 1 night in Feb 2021
Response from Vacasa Reviews Team on 4 Mar 2021
Thank you for staying with us, Simpson. We appreciate you taking the time to share your feedback, and we are sorry for any disappointment the hot tub and pool schedule posed. This system is in place to ensure the health and safety of our guests and staff. We hope you'll allow us another opportunity to host you.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We stayed for two nights and enjoyed the easy access to the Lodge. Our room was comfortable enough. We did find a few random hairs and bits of food in the bed, which was a little off-putting. Other than that, the room served it's purpose for our short weekend stay.
Stayed 2 nights in Jan 2021
Response from Vacasa Reviews Team on 4 Mar 2021
Thank you for staying with us! We're grateful for your feedback, and we are sorry for the cleaning details that were amiss when you arrived. Fresh linens are placed before each reservation, and we are always willing to deliver a fresh set if they appear unclean in any way. We hope to have another opportunity to host you.

4/10 Poor

Valentina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2020

10/10 Excellent

Sahar, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great lodge to stay in with your family. It feels like a small apartment with all of the amenities you can ever need. Too bad sauna is closed but it’s understandable due to Covid. Staff is very friendly and timing. The lodge is within walking distance of the village and really close to (Tim Hortons) which is a major plus. Great price too!
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The staff where very helpful location perfect central to everything
Stayed 3 nights in Oct 2020

8/10 Good

Sandra, Vancouver

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly, super quick check in and they gave us good food recommendations
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2020
Response from Guest Service Manager on 17 Sept 2020
Thank you for taking the time to post a review regarding your recent stay. We hope that you had a wonderful time in Whistler. We appreciate your feedback, and hope to see you again soon,

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020
Response from Guest Service Manager on 24 Aug 2020
Thank you for rating your recent stay with us. We are delighted that you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

Ken, Maple Ridge, BC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are summer time visitors to Whistler and this was an Excellent location. Very close to everything you need: food, coffee and restaurants. The area is very pedestrian friendly. We enjoyed staying here.
Stayed 5 nights in Aug 2020
Response from Guest Service Manager on 22 Aug 2020
Dear Ken Thank you for taking the time to post a review of your recent stay. We are delighted that you had such a great time, and that you share our love of these beautiful mountains! We appreciate your feedback, and look forward to seeing you again,

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2020
Response from Guest Service Manager on 17 Aug 2020
Thank you for rating your stay with us. We are pleased you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

Brian, Richmond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minor issue was the pool was being renovated and the smell of the chemicals being used permeated the corridors and was unpleasant. Other than that, the stay was nice.
Stayed 2 nights in Aug 2020
Response from Guest Service Manager on 14 Aug 2020
Hi Brian Thank you for taking the time to post a review of your recent stay. We are delighted that you had such a great time. We're sorry about the construction work, thankfully we only had 2 days of the unpleasant smell and we're very excited that as a result we will get the pool open soon. Thanks for your feedback and we're sorry about that.