Deluxe Room, 2 Double Beds | Premium bedding, iron/ironing board, free WiFi
Check availability

Reviews of Wheeling Island Hotel-Casino-Racetrack

3.5 out of 5
Wheeling Island Hotel-Casino-Racetrack
1 S Stone St, Wheeling, WV

Reviews

8.0

Very good

Rating 10 - Excellent. 352 out of 892 reviews" "
Rating 8 - Good. 322 out of 892 reviews" "
Rating 6 - Okay. 114 out of 892 reviews" "
Rating 4 - Poor. 61 out of 892 reviews" "
Rating 2 - Terrible. 43 out of 892 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Delyla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Room and Nice location
Stayed 1 night in May 2024

8/10 Good

JENNIFER, Bloomsburg

Travelled with partner
Liked: Cleanliness, staff & service
There is no signage on how to get to the hotel check-in desk. There was only one dining option, but our waitress was wonderful. Located in a run-down part of town.
Stayed 1 night in May 2024

10/10 Excellent

Tonya Marie

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was good
Stayed 1 night in Apr 2024
Response from Victoria on 11 May 2024
Hi Tonya Marie, we're so glad that you had a positive experience! We hope you can visit us again soon.

8/10 Good

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Victoria on 28 Apr 2024
Hi Carole, thanks for taking the time to share your feedback! We hope you can visit us again soon.

2/10 Terrible

Linda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Flooded!! We werent able to stay!! We received notice from the Casino on sat april 13th that they were closed due to flooding. So we cancelled our reservation for sun and mon because they werent sure if they would be able to open sun. They called us at 9 pm sat night to say they would be open at 5 on sunday. We had already cancelled and now they wont give expedia approval to refund the fee for cancelling so late!! Beyond upset because we had to pay for 2 nights elsewhere and the 2 nights at the Casino were prepaid!! Dont think we will ever try to go there again or use Expedia. so 2 nights end up costing us $564!!!
Stayed 2 nights in Apr 2024
Response from Sa on 20 Apr 2024
I’m sorry this happened. We approved all refunds when we cancelled the rooms. Expedia was contacted again to refund your payment to them. Please let us know if you don’t get it.

6/10 Okay

James

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Needs updates. Seems like the owners don't care. It became a place to sleep. No fridge, no microwave, small towels that were unraveling. Overpriced! Wont come back.
Stayed 3 nights in Mar 2024
Response from sa on 29 Mar 2024
Thank you for your review. Sorry to hear you wont be back. We do have a renovation comnig soon.

8/10 Good

Walter

Stayed 1 night in Mar 2024
Response from Tia on 12 Apr 2024
Hi Walter,Thank you so much for your review! Have a great day.

10/10 Excellent

Ronnie

Travelled with partner
Liked: Amenities
Close to games
Stayed 1 night in Mar 2024
Response from Victoria on 22 Mar 2024
Thanks for your positive feedback, Ronnie! We hope you can visit us again soon.

6/10 Okay

Gary

Stayed 2 nights in Mar 2024
Response from Victoria on 27 Mar 2024
Hi Gary, thanks for taking the time to rate us. We hope for the opportunity to better meet your expectations during a future visit.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and visitors where both friendly and helpful.
Stayed 1 night in Feb 2024
Response from Victoria on 22 Mar 2024
Hi Frank, thanks for your kind words. We hope to welcome you back in the near future!

6/10 Okay

William

Travelled with partner
Liked: Staff & service
The building in general is getting Old & Run Down. The Casino Closed at, 1:00 or 2:00 AM & DID NOT REOPEN UNTILL 8:00AM. EVERY time you left the Casino floor to go to the Gift Store, they had to check your ID. Again. No regular maid Service, for 3 Days.
Stayed 3 nights in Feb 2024
Response from sa on 29 Mar 2024
Thanks for your review.

8/10 Good

gay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No coffee pot in the room. The towel had marks on them
Stayed 1 night in Feb 2024
Response from sa on 29 Mar 2024
thank you

6/10 Okay

Deanne

Travelled with group
Liked: Staff & service, property conditions & facilities
Having to show my ID every time I came back inside.
Stayed 1 night in Feb 2024
Response from sa on 29 Mar 2024
true

10/10 Excellent

Jason

Stayed 1 night in Feb 2024
Response from Victoria on 22 Mar 2024
Hi Jason, we're thrilled that you had a positive experience! Hope to see you again soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Victoria on 22 Mar 2024
Hi Michael, thanks for your rating. We hope to see you again in the near future!

8/10 Good

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Victoria on 22 Mar 2024
Hi Ted, we're thrilled that you had a positive experience! We hope to welcome you back soon.

10/10 Excellent

BRIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and casino were clean. Ample parking. However area near casino was extremely run down with very little in the option of dining and other activities.
Stayed 1 night in Feb 2024
Response from sa on 29 Mar 2024
Thank you for your review

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to get to, plenty of parking. Surrounding properties were run down.
Stayed 1 night in Feb 2024
Response from sa on 29 Mar 2024
Thank you for your review

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Great...Except didn’t win alot in the Casino...
Stayed 1 night in Feb 2024
Response from sa on 29 Mar 2024
Thank you for your review

6/10 Okay

Janette

Stayed 2 nights in Jan 2024
Response from Victoria on 11 Jan 2024
Hi Janette, thanks for taking the time to rate us. We hope for the opportunity to better meet your expectations during a future visit.

6/10 Okay

Barbara

Liked: Room comfort
Bad Review
We would not return to this hotel, casino. The rooms do not have any conveniences for the consumer. No refrigerator, microwave or coffee pot in the room. The food court was the only place open to get anything to eat and the surrounding area is questionable with no other businesses. If you wanted a cup of coffee after 11:00 am you were out of luck. Not to mention they allow smoking. I have not seen an ashtray at a hotel in years. Smelly place.
Stayed 2 nights in Dec 2023

8/10 Good

Bryan

Stayed 1 night in Jan 2024
Response from Victoria on 11 Jan 2024
Hi Bryan, thanks for your rating. We hope to see you again in the near future!

2/10 Terrible

Kubra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complete DUMP
Bedroom has no air circulation. You breathe in wet dirty air. The rooms are filthy. The bedding is atrocious and uncomfortable. The non-smoking rooms smell like smoke. Zero amenities are offered. The bathroom tile has mold growing behind it all around. I got a fever and very sick after staying here. You would be better off sleeping in your car. This place is a 1-2 star hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ryan

Stayed 1 night in Dec 2023
Response from Sa on 20 Dec 2023
Thank you for your review

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sa on 20 Dec 2023
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great trip
Stayed 1 night in Dec 2023
Response from Sa on 10 Dec 2023
Thank you for your review, please come again.

2/10 Terrible

David

Disliked: Staff & service, property conditions & facilities, room comfort
Casino is fun, don’t stay there!!
Wheeling Island has changed for the worse. Casino will no longer allow you to take your drinks on the floor. What’s really the point of staying there if I can’t bring drinks from my room down. Rooms have no microwaves. The food at the food court, overcooked chicken tenders. This stay overall was pretty disappointing.
Stayed 1 night in Dec 2023
Response from sa on 7 Dec 2023
Thank you for your honest review.

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, we stay at this casino at least once or twice a month and usually its fantastic. We get player rewards which include free nights. This particular time there were no perks and my 90 y/o mother really wanted to go this particulr time since it worked for everyones schedule. She loves to go for the great shopping in the area so we paid for our 2 nights. The first night we got maybe 3 hours sleep thanks to the loud drunks in the room next to us fighting and yelling. We thought they would eventually stop but no, after a couple hours later still going. I called front desk. Security promptly came and things settled down for a little bit..they started back up until one of them left...long story short, after security advised us to see if this bunch was staying the next night of our stay. Explained to Front desk who advised us they (the fighting drunks) WERE indeed staying another night and they (front desk) could move us. Well the drunks should have been the ones to move, or better yet, asked to leave the casinocompletely. Not us. This was the one & only time we've had an inconvenient experience. I dont know why they placed people in rooms next to each other. Clearly there were plenty of empty rooms that patrons could have been separated throughout the floors. Normally this is a very nice place to stay.
Stayed 2 nights in Nov 2023
Response from Sa on 6 Dec 2023
Thank you for your review. We appreciate you taking time to share your experience.

8/10 Good

Mike

Stayed 1 night in Dec 2023
Response from Sa on 1 Jan 2024
Thank you

10/10 Excellent

Kasturi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean. We enjoyed the dining options and played some games at the casino
Stayed 1 night in Nov 2023
Response from Victoria on 25 Nov 2023
Hi Kasturi, we're so glad that you had a positive experience! Hope to see you again soon.

8/10 Good

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Other than the rooms need a lot of maintenance and some TLC, we loved our stay there. Thank you.
Stayed 2 nights in Nov 2023
Response from Sa on 25 Nov 2023
Thank you. We do have a renovation in our future!

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Sa on 28 Nov 2023
Thank you for your review

10/10 Excellent

Terry

Travelled with family
Liked: Staff & service, property conditions & facilities
Will go back
Stayed 2 nights in Nov 2023
Response from sa on 24 Nov 2023
Hi! Thank you for your review.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and clean. Great place if you like to gamble.
Stayed 1 night in Nov 2023
Response from sa on 24 Nov 2023
Thank you for your review.

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from sa on 11 Nov 2023
Thank you for your review, please stay with us again soon!

6/10 Okay

LAVINA

Travelled with family
Liked: Cleanliness, staff & service
Clean hotel
Staff excellent. Very clean. Heat did not work but they replaced the unit that night. Commode flush was slow had to flush paper twice. Had a problem with elevator doors not opening when we reached the floor. Had to go back down and up again on a different one. Kind of scary.
Stayed 1 night in Oct 2023
Response from Sa on 31 Oct 2023
Thank you for sharing. We are addressing these issues now.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would give it a 5 stars if they had coffee in the rooms!
Stayed 3 nights in Oct 2023
Response from Sa on 31 Oct 2023
Thanks you

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Front entrance water fall
Stayed 2 nights in Oct 2023
Response from sa on 17 Oct 2023
Thank you, we love it too!

4/10 Poor

patrick

Travelled with partner
Liked: Cleanliness, property conditions & facilities
there was way too much banging and Noice starting at like 5:00 am in the morning, couldn't sleep at all.
Stayed 1 night in Oct 2023
Response from Sa on 14 Oct 2023
Thank you for your review.

6/10 Okay

Brenda

Travelled with family
Liked: Cleanliness, staff & service
Found one thing wrong. My mattress was sagging on the right side. Restaurant should stay open longer
Stayed 1 night in Oct 2023
Response from sa on 12 Oct 2023
Thank you

6/10 Okay

Rosemary

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Staff not real personable. Area around it run down, road construction.
Stayed 1 night in Oct 2023
Response from sa on 12 Oct 2023
Thank you

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff at the front desk. Room was very clean
Stayed 1 night in Oct 2023
Response from Victoria on 10 Oct 2023
Hi Deanna, thanks for taking the time to review us. We hope to see you again soon!

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!! Will be back.
Stayed 1 night in Oct 2023
Response from Victoria on 10 Oct 2023
Hi Beth, we're thrilled that you had a positive experience! We look forward to seeing you again soon.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff
Stayed 1 night in Oct 2023
Response from Sa on 9 Oct 2023
Thank you!

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed could have been more comfortable. The hotel is still using CFLs in their lamps instead of LED bulbs.
Stayed 1 night in Oct 2023
Response from Sa on 9 Oct 2023
Thank you for your review.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much food options in hotel but otherwise nice clean rooms and friendly workers
Stayed 1 night in Sep 2023
Response from Victoria on 8 Oct 2023
Hi Patricia, thanks for taking the time to share your feedback. We hope to welcome you back soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Victoria on 8 Oct 2023
Hi Michelle, we appreciate your positive rating. Hope to see you again soon!

10/10 Excellent

Lydia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from sa on 28 Sept 2023
Thank you!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the dogs
Great hotel everything you need for a fun stay
Stayed 1 night in Sep 2023
Response from SA on 28 Sept 2023
THANK YOU

8/10 Good

Timothy

Liked: Cleanliness, room comfort
Good if spend your entire stay at the casino
The hotel is a typical casino hotel; everything is inconvenient (parking, check-in, shopping…) except for access to the casino, which is super convenient. The dining options at the casino are limited as are their hours of operation. Maintenance generally seems ok but details like peeling wallpaper in the bathroom, slow draining tub, and pealed paint on an access panel in the bathroom left me unimpressed.
Stayed 1 night in Sep 2023
Response from sa on 26 Sept 2023
Thank you for your review