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Reviews of Princess Inn

2.5 out of 5
Princess Inn
15171 Beach Boulevard, Westminster, CA

Reviews

7.8

Good

Rating 10 - Excellent. 175 out of 417 reviews" "
Rating 8 - Good. 106 out of 417 reviews" "
Rating 6 - Okay. 73 out of 417 reviews" "
Rating 4 - Poor. 32 out of 417 reviews" "
Rating 2 - Terrible. 31 out of 417 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Minh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Justina

Stayed 1 night in Apr 2024
Response from Sam on 15 May 2024
Thank you for stay with us.

10/10 Excellent

JIMMY

Business traveller
Liked: Cleanliness
Room is small, out dated but everything is very clean.
Stayed 1 night in Apr 2024
Response from Sam on 23 Apr 2024
Thank you for your positive review.Thank you for stay with us.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet/Nice.....didn't like -0
Stayed 1 night in Apr 2024
Response from sam on 16 Apr 2024
Thank you so much for your positive review.Thank you for stay with us.

8/10 Good

Fabiola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quick and easy check In and check out. The plugs by the bathroom sink didn’t work and couldnt connect my straightener to use
Stayed 1 night in Feb 2024
Response from SP on 26 Feb 2024
Hello, thank you for giving us some feedback. We will let our maintenance team know and look into the plugs. We apologize for the inconvenience.

6/10 Okay

Quang, Bethlehem

Travelled with partner
Liked: Staff & service
Pro: Very friendly, helpful owner/receptionist. Easy check in/out & exchange room. Reasonably clean bathroom. Comfortable bed. Luggage stand. Decent parking. In room fridge & microwave. Con: rooms were dark color, old & not well kept. Cooking smell in the air. Pealing wall paper, broken, noisy ceiling fans, broken outlet wall plate. A lot of daisy chained electric cords. Traffic & other renter noises. Rude cleaning lady. Summary: Although we feel it’s not worth a $100/night, we did not have problem while we were there beside some rubbing marks on our rental car which cleaned off easily. We hiked a lot so it’s just a place to sleep. The location was convenient for us to the beach (6.5 Miles) & major market places. Close enough to walk yet far enough to stay out of the way. The dark decor & faint cooking smell make it feel a little yucky. The owner lady was nice & ready to work with us. She exchanged room for us readily & offered to have the fan fixed, but we didn’t need it in February. Will explore other places next time.
Stayed 3 nights in Feb 2024
Response from Sam on 19 Feb 2024
Thank you for your review and suggestions.We will surely work on it.Thank you for stay with us.

6/10 Okay

Linh

Disliked: Property conditions & facilities
It wasnt that clean.
Stayed 1 night in Feb 2024
Response from Sam on 15 Feb 2024
Thank you for your review.We will surely take care of cleaning.

4/10 Poor

Kito

Stayed 1 night in Feb 2024
Response from Sam. on 24 Mar 2024
Thank you for stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Sam on 2 Feb 2024
Thank you so much for your positive review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sam on 2 Feb 2024
Thank you so much for your positive review.

10/10 Excellent

Phi

Stayed 3 nights in Dec 2023
Response from Vibs. on 1 Jan 2024
Thank you so much for your positive review.

10/10 Excellent

KenKhang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Sam on 14 Dec 2023
Thank you for your positive review.

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place super contrable i love it
Stayed 1 night in Nov 2023
Response from SP on 3 Dec 2023
Thank you for letting us know enjoyed your stay with us. Look forward to having stay with us again.

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in Nov 2023
Response from Sam on 23 Nov 2023
Thank you so much for your appreciation.

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, ran well.
Stayed 1 night in Nov 2023
Response from Sam on 23 Nov 2023
Thank you so much for your positive review.

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in Nov 2023
Response from Sam on 23 Nov 2023
Thank you so much for your effort. We would like to serve you again and again.

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Best
Stayed 1 night in Nov 2023
Response from Sam on 23 Nov 2023
We are really thankful to you for your appreciation.

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
Stayed 1 night in Nov 2023
Response from Sam on 23 Nov 2023
Thank you for your support and love.We love to serve you again and again.

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ran well and very cozy.
Stayed 1 night in Nov 2023
Response from Sam on 23 Nov 2023
Thank you for your positive and excellent review.

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating with lake check-in. I appreciated it. All the staff i encountered were friendly and professional .
Stayed 1 night in Nov 2023
Response from Sam on 20 Nov 2023
Thank you for your positive review.We appreciate it.

6/10 Okay

Donald, Chula Vista

Hotel wasn't too bad, just a little old and not kept up. A little paint here and there would improve the rooms.
Stayed 1 night in Nov 2023
Response from Sam on 18 Nov 2023
Thank you or your suggestion.We will surely try to improve our quality.Thank you for stay with us.

10/10 Excellent

Danelia

Stayed 1 night in Oct 2023
Response from Sam on 15 Nov 2023
Thank you so much for your great appreciation.

6/10 Okay

Valentina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I like the location, near and convenient to all the places and restaurants where I wanted to visit. I booked 2 rooms. Both rooms are very smelly when we first enter. I have to turn on the AC/fan and open the all the windows and door, but then it’s very noisy because the building is on the busy traffic road. One of our rooms has bad pet’s odor. One of the arm chairs is so dirty and worn out that I wouldn’t dared to sit on it. I can see mold on the bathroom’s ceiling and walls. Overall. Location is great. Cleanliness is so poor.
Stayed 3 nights in Oct 2023
Response from sam on 25 Oct 2023
Thank you for your suggestion,we will defenetly work on it.sSorry for unpleasant stay.

10/10 Excellent

Marcella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth while stay
Nice, clean, quiet. Worth every penny.
Stayed 1 night in Oct 2023
Response from sam on 22 Oct 2023
Thank you for your great appreciation.We would like to serve you again.

10/10 Excellent

vinh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sam on 16 Oct 2023
Thank you so much for your great appreciation.

6/10 Okay

THUONG

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Sam on 17 Oct 2023
Thank you for your review.We appreciate your effort.

2/10 Terrible

Tri

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You shouldn’t stay here. This place hav hella flies even though I haven’t bring any food in the room. Never comback here.
Stayed 4 nights in Oct 2023
Response from SP on 15 Oct 2023
Hello we apologize for the inconvenience. We would have promptly moved you are to another room or cancelled your reservation. You have stayed a number of days, but never brought any issues to our attention. You had refused room cleaning for a number of days. We get our rooms regularly inspected by a professional company and sprayed are a regular bases. We apologize for the issue you faced while staying with us, but if the issue was brought to our attention, we could've helped to find a solution.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Won't stay here again.
Nice enough... just used for sleeping. A lot of road noise and thin walls so heard voices of the people in rooms on either side of us into the wee hours of the morning. YAWN
Stayed 1 night in Oct 2023
Response from Sam on 9 Oct 2023
sorry for unpleasant stay , we will surely take care next time.Thank you for your suggetion.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sam on 9 Oct 2023
We are happy to hear that you enjoy stay with us.Thank you for your great review.

4/10 Poor

Adeline

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately when we arrived the room had many flies and had an unpleasant smell. We sprayed disinfectant spray and realized the pillows had discharge all over. They atleast chose to give us a cleaner room.
Response from Sam on 7 Oct 2023
Sorry for unpleasant stay.Thank you .

10/10 Excellent

Sipai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like home
I love it, cause the rooms were comfortable, clean, comfy bed, the room is just really nice and the check in was very nice, quick, very helpfull and friendly front desk employee. Over all, everything was great and very comfortable just like home and a lot of shopping centers around the area as well. Highly recommended. Thanks Princess Inn in Westminster for the comfortable stay and look forward to coming back when I'm in the area. Have great weekend.
Stayed 2 nights in Sep 2023
Response from Sam on 29 Sept 2023
Thank you so much for your great appreciation.Hope to see you again.Pleasure to serve you.

10/10 Excellent

Le

Liked: Property conditions & facilities
Perfectly
Stayed 1 night in Sep 2023
Response from SP on 7 Sept 2023
Hello and thank you for letting us know you enjoyed your stay with us. We look forward to having you stay with us again.

10/10 Excellent

Stan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from SP on 2 Sept 2023
thank you for letting us know you enjoyed your stay with us. We look forward to having you stay with us again.

10/10 Excellent

Ethan

Very nice owner and professional staff, thank you
Stayed 1 night in Aug 2023
Response from Sam on 29 Aug 2023
Thank you so much for your great review.

10/10 Excellent

Honorato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sam on 17 Aug 2023
Thank you so much for your great review.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 1 night in Aug 2023
Response from Sam on 16 Aug 2023
Thank you so much for your great review.

10/10 Excellent

PhuCuong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sam on 16 Aug 2023
Thank you so much for your great review.

6/10 Okay

Kristyne Amick

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property itself was worn-out, dirty and aged but the staff was incredible. Very professional. This made up for the lacking amenities.
Stayed 1 night in Aug 2023
Response from SP on 12 Aug 2023
Hello, we are sorry the property didnt live up to your expectations. We are looking into doing some renovations in the fall/winter time. Thank you for choosing us for your stay.

2/10 Terrible

Teresa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very dirty the chair was so stained it was black in spots, the bath tub had mold, the air conditioner was very loud, there was a sewer smell coming out of the drain in the floor, our socks were black from walking on the floor.
Stayed 1 night in Aug 2023
Response from SP on 9 Aug 2023
Hello we apologize for any inconvenience you faced during your stay.

6/10 Okay

DUNG

Disliked: Cleanliness, staff & service, property conditions & facilities
I would not book this place again, not worth the money
Stayed 1 night in Aug 2023
Response from SP on 9 Aug 2023
Hello we are sorry our motel didnt live up to your liking. We apologize for any inconvenience,

8/10 Good

Elmar

Travelled with partner
Liked: Staff & service
I bit pricy for this type of Hotel
Stayed 1 night in Jul 2023
Response from SP on 1 Aug 2023
Hello thank you for providing us to some feedback. We are in line with in our competition in price and amenities. We have seen a high demand in occupancy in the last month.We are sorry for any inconvenience.

10/10 Excellent

BUU

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Safe,good location,comfortable and convenient
Stayed 4 nights in Jul 2023
Response from SP on 21 Jul 2023
Hello and thank you for letting us know you enjoyed your stay with us. We look forward to having you stay with us again.

6/10 Okay

paul

Stayed 1 night in Jul 2023
Response from SP on 21 Jul 2023
Hello we are sorry you didnt enjoy your stay with us. We would love to hear back from you on how we could've improved your experience.

6/10 Okay

Dinh

Travelled with family
Stayed 1 night in Jul 2023
Response from SP on 9 Jul 2023
Hello thank you for taking the time to provide us with some feedback. We would love to hear from you on how we could've improved your stay with us.

6/10 Okay

Andrea

Stayed 1 night in Jul 2023
Response from Sam on 6 Jul 2023
Thank you for your review.We appreciate it.

6/10 Okay

Victor

Travelled with partner
Disliked: Property conditions & facilities
Not worth the $100 per night. Service is better at chain hotels. It’s obviously been cleaned but black light reveals all on the walls, furniture, and floor.
Stayed 2 nights in Jun 2023
Response from Sam on 6 Jul 2023
Thank you sir for your review.

8/10 Good

diana

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and quiet.
Stayed 1 night in Jun 2023
Response from Sam on 2 Jul 2023
Thank you so much for your great appreciation.

6/10 Okay

Mohammad

Stayed 1 night in Jun 2023
Response from SP on 21 Jul 2023
Hello we are sorry you didnt enjoy your stay with us. We would love to hear back from you on how we could've improved your experience.

10/10 Excellent

Chinda

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I liked it especially the staff were very helpful and friendly and were accommodating to what we asked for especially with us having children.
Stayed 1 night in Jun 2023
Response from Sam on 2 Jul 2023
Thank you so much.

10/10 Excellent

Omar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jun 2023
Response from Sam on 2 Jul 2023
Thank you so much.