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"Hotel stay was wonderful! The staff were excellently trained and the facilities were immaculate. I stayed in the "Residence" section which was a few steps away from the main hotel. The Residence section is not "manned" but the main hotel front desk was only a 1 min walk away. I for one enjoyed staying in the more secluded, peaceful and quiet Residence section. The beauty about this property was that despite being only steps away from the main city center (food and shopping) in Bruges, you felt like you were in a small palace on the Belgium countryside. The main hotel really looks and feels like a palace and the ambience was indeed palatial. I was especially impressed with the courtyard garden in the back of the hotel, where I spent many hours reading and soaking up the serene and well manicured environs. The one negative comment about the hotel was the foul smell that seems to sporadically effuse from the vent in my room. Everything else however was immaculate. "