"Reception experience not good which is why we marked lower. Asked for payment despite Expedia having been already paid so ended up being double charged for stay which I have had to refer to credit card company. Allocated incorrect rooms to our party and then accused us of being confused despite handing the room keys out. Shame as the other staff we met were really friendly and helpful - especially in the restaurant. Facilities and breakfast were excellent as was the location."
"We very much enjoyed our stay. Wonderful property located in a lovely small village just outside Koblenz. Spa and gym were very nice. Only wish the sauna opened at 7am along with the pool. The hotel restaurant is very nice but if you prefer a more traditional German dining experience consider walking into the village and visiting the restaurant there."
"We stayed here on our way from one place to another and I wish we had had more time! We enjoyed the beautiful, spacious rooms and they gave us two with a connecting balcony! Staff was kind and accommodating."