Lobby
Check availability

Reviews of Comfort Suites West Warwick - Providence

2.5 out of 5
Comfort Suites West Warwick - Providence
10 Keyes Way, West Warwick, RI

Reviews

8.2

Very good

Rating 10 - Excellent. 482 out of 1006 reviews" "
Rating 8 - Good. 273 out of 1006 reviews" "
Rating 6 - Okay. 94 out of 1006 reviews" "
Rating 4 - Poor. 90 out of 1006 reviews" "
Rating 2 - Terrible. 67 out of 1006 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Bellino

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
4 windows in our room with seals broken on all. You couldn’t see out of them. Bathroom vent hadn’t been cleaned in who knows how long. It was a struggle to turn off the faucet. The hallway stank like a carpet that hadn’t been cleaned.
Stayed 1 night in May 2024

4/10 Poor

Jenny

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the CS for 2 nights with other families staying as well. Two rooms had garbage in their room as if it had not been cleaned at all! Garbage. Never again. My personal opinion - booked thru Expedia and needed to change my reservation so I worked with them in that. I also needed to make a request for an early check-in for one day. The property refused to help me and I spent a lot of time on the phone with Expedia who also tried repeatedly to pass this request on to the property. Expedia cannot grant this particular request but they could never speak to the manager every time they called. Eventually I had to call the night before because they never responded and the front desk person put me on hold (put the phone down) and literally forgot I was there. She didn’t come back. After 12 minutes of listening to sounds from the desk, I hung up and called back. When I said hey you left me on hold for 12 minutes and never came back, she just said oh ok. It took a minute for her to say sorry and then it took another 20 minutes for her to understand what I was asking. It was difficult to communicate bc she did not speak English. She was also unpleasant. The room was not nice - toilet had a drip from the tank which made the floor wet and the carpeting and sofa didn’t appear clean at all. There is a very nice Springfield Suites down the road 500 feet. Stay there.
Stayed 3 nights in May 2024

8/10 Good

Rebekah

Travelled with partner
Liked: Cleanliness, amenities
The King Room was big with a living room area and both fridge and microwave. Convenient for us as we were displaced from our home overnight. VERY clean. Phone didn't work to call front desk. Thermostat was on the fritz - we went from hot to freezing in a "3 degree" difference and there was no way we should have been freezing setting at 72 from 81. The girl at the front desk: I called to double-check that my ESA dog was okay. She kept talking over me and never called me back like she said she would. She did the same thing when we were checking in. She was short and clipped with us.
Stayed 1 night in May 2024

2/10 Terrible

Brian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was inattentive
Stayed 1 night in May 2024

4/10 Poor

Stephen

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Not happy with our stay. Pretty sure I reserved a room with queen beds; we got double beds. Not enough towels for us (3 guests) on either night, even after we requested more. Breakfast was poor as well. Cold eggs, bitter coffee, only no-dairy creamer. Will not stay at this place again.
Stayed 2 nights in May 2024

4/10 Poor

Colette

Travelled with group
Disliked: Cleanliness
The rooms smelled like stale cigarette smoke and the smoke detector had plastic over it. The bathroom shower curtain rod was installed wrong and the curtain wouldn’t stay shut. The room just seemed dirty and there were random people hanging out in hallways that made my roommates feel slightly unsafe. Staff seemed very nice though.
Stayed 2 nights in May 2024

4/10 Poor

Shonmea

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Bridget

Liked: Staff & service
Disliked: Property conditions & facilities
Not the greatest
Stayed 1 night in May 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in May 2024

6/10 Okay

Michael

Travelled with partner
it was not clean.
Stayed 1 night in May 2024

4/10 Poor

Arnel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s was ok but not the best
Stayed 2 nights in May 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very nice hotel
Stayed 2 nights in Apr 2024

8/10 Good

Edward, Harwich

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One night stay for early flight the next morning.
Stayed 1 night in Jan 2024

4/10 Poor

mauro, derry

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we first walked in, my impression was this is nice. Then the smell of mildew and urine hit me. The bed spread was ripped in a couple different places, the blackout curtians were hanging off and had a bunch of pin holes in them. There was a lot of riff raff partying all night long slamming doors and yelling.
Stayed 2 nights in Apr 2024

2/10 Terrible

Susan

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is absolutely disgusting!!! DO NOT here!
Stayed 1 night in Apr 2024

4/10 Poor

gilad

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Fist fights and yelling all night long. Couldn’t sleep. I don’t mind the weed smoking but purposely aiming the smoke blowing into my a.c is crazy. More and more people showed up to “party”. Employees did nothing to stop it. Unreal. Horrible service but wouldn’t expect anything less in Rhode Island
Stayed 2 nights in Mar 2024

4/10 Poor

Robert, McLean

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Delivery truck blocked entrance on arrival. One of two room keys worked. Sheets on bed had not been changed. They allowed us to switch rooms. The floor had not been vacuumed the couch was ripped and dirty.
Stayed 1 night in Apr 2024

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Christopher

Business traveller
Liked: Cleanliness
Room was not cleaned or bed made after first night. This was after requesting the room be cleaned. Side door of property was not secure. Unlocked so anyone could enter. Pool was closed, no reason given and fitness room had no water or towels. Many of the machines did not work.
Stayed 2 nights in Mar 2024

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
stained sheets
Stayed 1 night in Mar 2024

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Sigrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Joe

Stayed 1 night in Mar 2024

8/10 Good

Raquel

Liked: Staff & service
It was good.
Stayed 2 nights in Mar 2024

10/10 Excellent

Luke, Gloucester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Dria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m always very comfortable here.. Lovely staff
Stayed 1 night in Mar 2024

6/10 Okay

Renee

Travelled with partner
Liked: Cleanliness
NO ELEVATOR! Was on the third floor
Stayed 2 nights in Mar 2024

6/10 Okay

Jean

Travelled with partner
Disliked: Property conditions & facilities
Broken elevator
Stayed 1 night in Mar 2024

8/10 Good

luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked and quiet place
Stayed 3 nights in Feb 2024

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 3 nights in Feb 2024

10/10 Excellent

Gregory

Stayed 2 nights in Feb 2024

10/10 Excellent

Natalia Carolina

Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable would come back
Stayed 1 night in Feb 2024

6/10 Okay

James

Liked: Room comfort
Disliked: Staff & service
Adequate
The bed was extremely comfortable. The heat was difficult to adjust. The carpet throughout the building needs to be replaced, it’s basically brown and just doesn’t look clean. The desk clerk was not friendly. The coffee/tea station was out of tea bags in the early evening and I had to ask for some. The water in the thermos was not hot. It should be replaced on a regular basis. The breakfast room needs to be arranged. There are so many tables along the walls you can’t pull a chair out to sit as it hits the chair behind it. Breakfast was adequate. The parking lot was very dark and definitely needs some lighting.
Stayed 1 night in Feb 2024

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to spend your weekend or weekday with family and love ones n the place is clean n nice ✅
Stayed 2 nights in Feb 2024

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to a lot of things that interested me
Stayed 4 nights in Feb 2024

6/10 Okay

Jacquelinge

Travelled with family
Stayed 3 nights in Feb 2024

6/10 Okay

Lateesha

Business traveller
Disliked: Cleanliness, room comfort
Not so happy
When i first arrived i had alot of luggage and i was carrying chips that fell. [I will come back to that] the toom lamp kept jumping when you walked in thr floor. The TV channels were very poor. usually its linen in the closet if you have a pullout in any hotel, this one i jad to go downstairs and get it. I got in late so this was a inconvenience for me and my daughter who needed to ne in bed for jer buisness in the AM...Alot of fuzz on mostly all thr channels. THE FREE BREAKFAST WAS GREAT! LASTLY, thr chips that i spilled when first arriving on friday night, were still directly in the front when i was checking out sunday morning. This was very bad to me....
Stayed 2 nights in Jan 2024

10/10 Excellent

Franco

Good place to stay
Stayed 2 nights in Dec 2023

10/10 Excellent

steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Naphis

Liked: Staff & service, property conditions & facilities, room comfort
Me Encanto,Muy Delicado y Buenas Atenciones!! La Habitación Muy Delicada Amplia El Desayuno Muy Rico Me Encanto Todos!!
Stayed 3 nights in Dec 2023

10/10 Excellent

JAMES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Prudence

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater made so much lound noises about 0300, the phone by the beds so dirty and didn't work. The hair dryer in the bathroom didn't work. There were no towels on the first night i checked in and i couldn't call the front desk with the hotel phone. When i requested the towels i had to go to desk to get it. After reporting the sound issue with the heater, i was told they'll work but didn't. Night staff was not friendly.
Stayed 3 nights in Dec 2023

4/10 Poor

Tyler

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The only redeeming quality was the size of the room and the price for it. The phone inside our room did not work at all, not even to call the front desk, the privacy deadbolt on the door did not function (it doesn't line up with the door jamb), we had to buy air freshener spray because the room had a dirty feet smell, and the elevator was 2 months over due for its annual inspection (it also got stuck on the 2nd floor and the door closed seperating us from our child). There were also large trucks parked across 4 or 5 spots of the already limited parking on both the front and back side of the hotel. The online booking showed an indoor pool, we were not notified until I asked at check in that it was closed for maintenance indefinitely.
Stayed 8 nights in Dec 2023

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities
Good experience
Stayed 2 nights in Dec 2023

6/10 Okay

Maureen

Stayed 3 nights in Dec 2023