Search Holiday Rentals in West Terrace

"Very clean and very very nice staff."

"I don't like to leave negative reviews for hotels. I feel like you can't please everyone all the time. However, I had to make an exception for this one. We booked this trip to celebrate my husband's birthday. It started out great the property is located right on a beautiful beach. The hotel room "appeared" to be perfect. First came the issue with our dinner reservations for my husband's birthday. The person that booked the dinner reservations made a mistake and didn't enter it into their system. Mistakes happen. No worries. When we showed up at the restaurant the two hostesses were so unprofessional about it. Basically, telling us that we had to find somewhere else to eat since we were not booked for that night. Thankfully, I had the list of restaurants on a piece of paper from the woman that originally booked us and retrieved it from my room which still did not rectify the situation immediately or give us an apology for the way they initially acted. Eventually we were seated but at that point we felt very unwelcomed. In addition, 2 days in we noticed that my son had bites on him but not realizing what it was we brushed it off. By the end of our 5-day trip, my son had multiple bites all over his body. When we realized this was an issue we went to guest services in the lobby. There were 3 people that saw the bites and brushed us off. I took several pictures and consulted with our doctor today and he indeed confirmed that he was bitten by bed bugs. "

"I loved my stay at Divi and can’t say enough good things. The beach area is amazing, the rooms are spacious, the grounds area is beautiful, even the lobby is nice to sip a cocktail while we waited for a taxi. Very walkable to everything and the onsite market and restaurant were super convenient. The breakfast had made to order eggs which was great also. Will definitely stay here again when I come back. "

"Really enjoyed the charm of the rooms. Staff was great! Nice and quite. Perfect for a reset!"

"My room was only refreshed once during my 5 day stay. I had to go ask for new towels on wells twice. Restaurants not open all day. You must schedule your day around restaurant hours unless you want to pay for meals outside the resort. Staff not very accommodating and no onsite place to buy souvenirs or necessities. "

"Room was nice and clean with plenty of room. AC units are dated and loud. But still managed a good nights rest. (FYI: all rooms i have stayed in at this location have the same AC units, and same noise issue). Staff is wonderful and really helpful."

"Very comfortable hotel. Beach attends Phil and Steve were fantastic. Very clean. Restaurant food was good. Lovely view"

"Everything was exceptional! "

"Resort was well maintained. Food was mostly good except one dish (e.g. shrimp bowl) was rather dry and lacked flavor."