West Springfield Trip

I do not welcome pets into my home. When I travel, pets should be outside not inside where am. Each staff person was wonderful. The included breakfast and wine/cheese events are very enjoyable and why I choose Normandy! Thanks.

This hotel was clean and comfortable! A very nice affordable option.

My room was not maintained well. There was a party in my room prior to my stay that they had hung decorations from the ceiling and left the tape. The lampshade was falling off the lamp. The safe in the cabinet key popping open the cabinet door. The curtains were heavily stained. The bathroom had stuff all over the wall paper. The wallpaper had huge gouges in it. The furniture was all dinged up. The property is not handicap accessible. You have to go up stairs to get to the elevator, no ramp is provided and the mini elevator meant for wheelchairs is out of order. The hotel does not offer food throughout the day. There is nothing posted in the room about restaurant hours. Not worth the money and definitely not luxurious. I have stayed in nicer 3 star hotels.

Staff was professional, helpful, and friendly!

The guy that works the front desk with glasses He is amazing please give him a raise And he helped solve a small problem and made our week at the sixty DC