Search Hotels in West Redlands, San Bernardino

"Yes"

"Clean and nice location. Bed could have been better."

"Beautiful location. Large room with couch, ottoman and desk. Nice balcony wth table and chairs. Walkable to shops and restaurants. No microwave in room, but one in the vending area. "

"Best customer service "

"The only downfall of our stay was that we didn't know that it was a motel/hotel. We had two rooms, one was in an enclosed hallway, and the other was a motel room that opened to the outside. Otherwise, the rooms were exactly as advertised. The staff was very friendly and accommodating for our weeklong stay. "

"Great"

"The room was beautiful and the staff were "

"The hotel is dated. At check in, I politely requested a room close to the front desk or elevator and was given a room all the way to the end of the hallway. Exact opposite of what was requested. I forgot a toothpaste and when I asked if there is anything complimentary or to purchase, I was directed to go to Walmart instead. I found out today that I was charged $15 for a make up stain… I don’t wear make up and only had foundation/pressed powder with me in the bathroom counter that was placed on a tissue paper flat, laid out on the bathroom counter. It was ridiculous charge that did not make any sense to me. When I checked out… no one was at the desk do me to get my check out receipt. I waited had no one was there to assist me. I spoke to heather, who was nothing but kind on the phone and was told the manager named Jennifer was the one that added the $15 charge for a stained towel tha clearly did not exist. They were quick to charge but so slow in sending back the deposit refund. I have stayed a variousHiltons before and never had any issues like this before. "

"No breakfast served"