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Reviews of The Ben West Palm, Autograph Collection

4 out of 5
The Ben West Palm, Autograph Collection
251 N NARCISSUS AVE, West Palm Beach, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 254 out of 337 reviews" "
Rating 8 - Good. 42 out of 337 reviews" "
Rating 6 - Okay. 19 out of 337 reviews" "
Rating 4 - Poor. 12 out of 337 reviews" "
Rating 2 - Terrible. 10 out of 337 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Dear Martha, Thank you for taking the time to share your kind review. I’m glad you found your stay to be pleasant. We look forward to being your hotel of choice when in the area and appreciate your patronage. Best, Bernardo Neto, GM

10/10 Excellent

Bill

Business traveller
Liked: Cleanliness, amenities
I’m a regular at the ben almost2- 3 times a month. Asked for a 2 pm later checkout and got a bad attitude no.
Stayed 2 nights in May 2024
Response from GM on 13 May 2024
Dear Bill, First off, thank you for being a loyal customer. I appreciate your feedback regarding the staff. Please accept my sincere apology that you felt you were not treated in a friendly and welcoming manner. That is different from how we want to present ourselves to our guests. Your comments will be instrumental in the training and education of our team members. Thank you for staying with us and I look forward to hosting you again. Best, Bernardo, Neto, GM

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ana Ovalles on 12 May 2024
Thank you for your wonderful feedback on your recent stay at The Ben Hotel! We're thrilled to hear that you enjoyed your time with us. Your kind words mean a lot to our team. We can't wait to welcome you back again soon for another memorable stay!

10/10 Excellent

JoAnne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is impeccable and the staff are friendly and helpful. There are so many things to do in and around the hotel.
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr 2024
Dear JoAnne, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Bernardo Neto, GM

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building and common areas were nice and extremely well kept. The staff was friendly and accomodating. The room was fairly standard. The sink was clogged when we got there, did not have the standard shower items, had to get them from the concierge, deliveries of luggage came to my room in error, and booked a room with a "city view" but our window was looking at a stairwell and flood lights.
Stayed 3 nights in Apr 2024
Response from GM on 15 Apr 2024
Dear Michael, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for the inconvenience caused by our errors. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Sincerely, Bernardo Neto, GM

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from GM on 31 Mar 2024
Dear Matthew, Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to West Palm Beach. Best, Bernardo Neto, GM

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 6 Mar 2024
Dear Anthony, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Bernardo Neto, GM

6/10 Okay

Cole Richardson

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The property was nice but the staff was not very knowledgeable or helpful. The area around it was great where the restaurants are but we were followed by several sketchy characters and one night at dinner there was a disturbing dispute between a husband, wife and kids on the corner of the property involving the cops. We also called the front desk for the 6 AM yoga class the night before confirming the location and time and the instructor didn’t show up. When I talked to the staff they acted unaware and there are signs in every room as well as the elevator and we called to confirm. We made the most of our trip and I have never left a review that wasn’t positive but it was one thing after the other. There were a couple incredible staff members that were the only reason we didn’t leave the property.
Stayed 7 nights in Feb 2024
Response from Ana Ovalles on 23 Feb 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of encountering issues with staff knowledge and helpfulness, as well as safety concerns in the surrounding area, is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management team to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Best regards,

10/10 Excellent

Ronald, New York

Stayed 1 night in Feb 2024
Response from Ana Ovalles on 27 Mar 2024
Thank you for your feedback, Ronald! Thank you for choosing The Ben as your home away from home!

10/10 Excellent

Marlowe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel and the amenities were 5 star ⭐️ Highly recommend for couples and families!
Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
Dear Marlowe, Thank you for your high marks and kind words! We look forward to welcoming you and your family back again someday soon. Best, Bernardo Neto, GM

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from VW on 12 Feb 2024
Thank you for your feedback. Have a great day and safe travels..

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with terrific staff!
Excellent hotel with a welcoming staff and lovely rooms. This hotel is a gem! The rooftop pool area is amazing and nightlife is perfect. All of your employees are so friendly and helpful. Love this place!
Rooftop restaurant and pool area
Night scene
Stayed 1 night in Feb 2024
Response from VW on 12 Feb 2024
Good afternoons thank you for your positive feedback. I will definitely inform the team. Lastly thank you for choosing the Ben.

10/10 Excellent

Sig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, outstanding & attentive staff made our stay delightful!
Stayed 4 nights in Jan 2024
Response from GM on 2 Feb 2024
Dear Sig, It warms my heart to hear you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to West Palm Beach. Best, Bernardo Neto, GM

10/10 Excellent

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from VW on 12 Feb 2024
Thank you for your positive feedback and 10 of 10 rating. Hope to see you again safe travels.

10/10 Excellent

Normand

Stayed 1 night in Jan 2024
Response from The Ben, West Palm on 20 Jan 2024
Thank you for your kind words. We hope to see you again soon!

10/10 Excellent

Jennifer

Stayed 4 nights in Jan 2024
Response from GM on 16 Jan 2024
Dear Jennifer, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review, and we hope to see you again. Best, Bernardo Neto, GM

10/10 Excellent

Larry

Stayed 1 night in Jan 2024
Response from VW on 12 Feb 2024
Mr. Larry thank you for the 5/5 rating. Much appreciate. Hope to see you again and safe travels.

8/10 Good

Areej

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Friendly & helpful staff
Stayed 3 nights in Dec 2023
Response from GM on 1 Jan 2024
Dear Areej, Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations and our service. Our hotel aims to provide a great experience. We look forward to welcoming you back to our hotel in the future. Best, Bernardo Neto, GM

8/10 Good

LESLIE

Stayed 2 nights in Dec 2023
Response from The Ben, West Palm Beach on 7 Jan 2024
Thank you for your kind words! We hope to see you again soon.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous spot
People are so nice. And fantastic location
Stayed 1 night in Dec 2023
Response from GM on 19 Dec 2023
Dear Sandy, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable thanks to our friendly staff and superb location. We appreciate your compliments and humbly request a return visit. Best, Bernardo Neto General Manager

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and very u ique classy style!! Would defi itely stay there again. The only issue was cleaning crew using pressureb washers at 3am in parking lot!!
Stayed 1 night in Dec 2023
Response from The Ben, West Palm on 17 Dec 2023
Thank you for your kind words. We hope to see you again soon!

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ben Hotel is centrally located easy drive to Worth Ave and surrounding areas! I love the rooftop bar and the pool area! The rooms are a great size and very comfortable beds. Nice and friendly staff always available for anything you need!
Stayed 2 nights in Dec 2023
Response from The Ben Guest Services on 5 Dec 2023
Thank you for staying with us, Lorraine! We appreciate your kind words and we look forward to seeing you on another visit.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Ben, West Palm on 5 Dec 2023
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great!
Stayed 7 nights in Nov 2023
Response from The Ben, West Palm Beach on 1 Dec 2023
Thanks Ashley! We hope to see you again soon.

10/10 Excellent

Cesar, Aguadilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy elegante y acogedor, con servicio de primera, restaurantes y bar en la casa y cerca de la calle mas festiva de la ciudad.
Stayed 2 nights in Nov 2023
Response from GM on 28 Nov 2023
Dear Cesar,We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again!SincerelyBernardo NetoGeneral Manager

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from The Ben, West Palm on 17 Dec 2023
Thank you for your kind words. We hope to see you again soon!

6/10 Okay

oliver

Stayed 2 nights in Nov 2023
Response from GM on 15 Dec 2023
Dear oliver, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Bernardo Neto General Manager

10/10 Excellent

Julie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality and very clean. Definitely will be back. Great business meeting.
Stayed 2 nights in Nov 2023
Response from The Ben Guest Services on 24 Nov 2023
Thank you for staying with us, Julie! We look forward to welcoming you at The Ben on a future visit.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night getaway
Stellar service and great ambiance . Close proximity to see Jason Aldean in concert
Stayed 1 night in Oct 2023
Response from GM on 14 Nov 2023
Dear Steve, It looks like you had a great trip! Thank you for your business and for taking the time to share a review. I am glad you enjoyed the excellent service and luxurious environment provided at The Ben. We enjoyed hosting you and hope to see you again soon. Best, Bernardo Neto General Manager

10/10 Excellent

Simonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from The Ben, West Palm on 3 Nov 2023
Thank you for your stay! We hope to see you again soon.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Ben, West Palm on 1 Nov 2023
Thank you for your stay. We hope to see you again soon!

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Sep 2023
Response from The Ben, West Palm on 24 Oct 2023
Thank you for your kind words!We hope to see you again soon.

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great room, great area - pretty noisy rooftop area but thankfully, it wound down around 11:30 pm/12 am.
Stayed 1 night in Oct 2023
Response from The Ben, West Palm on 1 Nov 2023
Thank you for your kind words. We hope to see you again soon!

10/10 Excellent

Philippe

Stayed 2 nights in Oct 2023
Response from The Ben, West Palm on 1 Nov 2023
Thank you for your kind words. We hope to see you again soon!

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience. The hotel is quite nicely designed and decorated. My room was spacious and well appointed. The staff was helpful and polite. Actually, the only odd thing was the mid-spelled menus in the chic upscale Restaurant. “Main” Lobster? “Waygu” Beef? “Shrimp(s)”? I understand that this seems picky, however I would expect more from a hotel that is so carefully designed.
Stayed 1 night in Oct 2023
Response from The Ben, West Palm Beach on 10 Oct 2023
Thank you for taking the time to communicate with us about your recent stay! I have passed this information along to our F&B team. We hope to see you again soon!

10/10 Excellent

Elkin E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Ben, West Palm Beach on 10 Oct 2023
Thank you for your recent review! We hope to see you again soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Stay
Had a lovely three night stay to celebrate our anniversary. The property was outstanding and conveniently located to access shops and dining venues without needing a car. The staff was very welcoming and helpful with recommendations.Would highly recommend.
Stayed 3 nights in Sep 2023
Response from The Ben Guest Services on 6 Oct 2023
Stephen, thank you for taking the time to share your experience! We appreciate your feedback and look forward to seeing you at The Ben on a future stay.

10/10 Excellent

Scott, Henrico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool place with lots of energy. Clearly this hotel is happening. Rooms are really nice and the shower is awesome. The food at Proper Grit was fantastic. I will definitely be back again.
Stayed 1 night in Sep 2023
Response from GM on 2 Oct 2023
Dear Scott, I'm so glad you enjoyed your stay. It is lovely that you found our hotel brimming with energy and beautifully decorated. Your review and recommendation are welcomed and appreciated. Thank you for staying with us. Best, Bernardo Neto General Manager

10/10 Excellent

Estelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Ben Guest Services on 27 Sept 2023
Thank you for staying with us Estelle! We look forward to seeing you again at The Ben West Palm.

10/10 Excellent

Carlisa

Stayed 2 nights in Sep 2023
Response from The Ben Guest Services on 16 Oct 2023
Thank you for staying with us Carlisa! We look forward to seeing you on another visit.

4/10 Poor

Elizabeth

Travelled with family
Liked: Property conditions & facilities
When we checked in we were given a efferent room than we pad for and then when I complained I was switched over to another room with a view. I booked two rooms and they were not even in the same floor. In the first night we witnessed a car jacking in the corner of the hotel. The hotel security guards did not assist the individual who was being car jacked and beaten by the assailant The sand night there was a false fire alarm at 1:00 am in the morning. While we were asked to leave our room in the middle of the night we waited in the lobby the crowd was that gathered was not what I expected from a hotel at $400 plus the night. There is a bar lounge on the 8th floor of the hotel it’s filled with young thugs and drunks. The surrounding areas are filled with homeless and again not worthy of $400 a night hotel in WPB. The hotel offers a ride to and from the hotel to bar by areas. Good luck understanding the individual who you are suppose to text for a ride and if you do he is too busy to pick you up. The next night again same crowd and not what you would expect. The manager did contact me and I voiced my concerns and experience - he did not even bother to make things right by offering anything complimentary which is what one does to make the experience less difficult on the paying customer. Do yourself a favor if you are looking for a nice place to stay don’t stay at the Ben.
Stayed 2 nights in Sep 2023
Response from GM on 25 Sept 2023
Dear Elizabeth, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Bernardo Neto General Manager

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Ben, West Palm on 13 Sept 2023
Thank you for your recent stay, we hope to see you again soon!

10/10 Excellent

LOIS

Liked: Cleanliness, staff & service, property conditions & facilities
Staff extremely helpful and friendly. Love the free shuttle service and complimentary bikes. As well as views from rooftop. Rooms clean and attractive and lived the shampoo. I certainly recommend this hotel. With a rich history as well.
Stayed 2 nights in Sep 2023
Response from The Ben Guest Services on 7 Sept 2023
Thank you for your feedback Lois! We look forward to welcoming you on a future visit.

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at your sister hotel in Avalon in Atlanta and loved it so much, that we found this hotel in West Palm Beach. Would definitely stay there again.
Stayed 2 nights in Sep 2023
Response from The Ben, West Palm on 6 Sept 2023
Thank you so much for your recent stay and your kind words. We hope to see you again soon!

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here a few times. Always a pleasure. Beautiful property. Fun pool. Friendly staff. Can’t get back here soon enough.
Stayed 4 nights in Aug 2023
Response from The Ben, West Palm on 4 Sept 2023
Thank you so much for your kind words. We hope to see you again soon!

10/10 Excellent

Dayli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from The Ben Guest Services on 31 Aug 2023
Thank you for staying with us, Dayli! We look forward to seeing you on another visit.

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from The Ben Guest Services on 27 Aug 2023
Thank you for staying with us Paul! We look forward to seeing you on another visit.

10/10 Excellent

harlen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Ben, West Palm Beach on 22 Aug 2023
Thank you for visiting, Harlen! We hope to see you again soon!

10/10 Excellent

April

Stayed 2 nights in Aug 2023
Response from The Ben, West Palm on 11 Sept 2023
Thank you for recent stay, we hope to see you soon!

8/10 Good

Benigno

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from The Ben Guest Services on 22 Aug 2023
Thank you for staying with us, Benigno! We are glad to see you enjoyed your stay and hope you join us for another visit at The Ben soon.