Outdoor pool, pool umbrellas, pool loungers

Reviews of Hilton Garden Inn West Palm Beach Airport

3 out of 5
Hilton Garden Inn West Palm Beach Airport
1611 Worthington Road, West Palm Beach, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 608 out of 1002 reviews" "
Rating 8 - Good. 247 out of 1002 reviews" "
Rating 6 - Okay. 77 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 43 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 23 May 2024
Jesus, thank you for your excellent rating of Hilton Garden Inn West Palm Beach Airport! We're delighted to see you had a great stay. Our team looks forward to welcoming you back again soon!

8/10 Good

Juanita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was right across from the airport and it was very convenient and affordable for an overnight stay. The business area and lobby were also good areas to work in and the pool area was very nice. In the morning, they had a breakfast buffet but also an area where it could be cooked to order. There isn’t much in the immediate area except the airport but it’s within minutes from downtown west palm beach and a quick Uber ride to many points of interest. The rooms are clean and comfortable and had everything that I needed for a short stay.
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Juanita, thank you for choosing Hilton Garden Inn West Palm Beach Airport. We're pleased to hear you found the location convenient and appreciated the amenities like the business area, lobby, and pool. It's great to know you enjoyed the breakfast options. We understand the surrounding area has limited attractions, but we're glad you found downtown West Palm Beach accessible. We're looking forward to welcoming you back for another comfortable stay.

2/10 Terrible

Julio

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Julio, thank you for sharing your rating. The team is dedicated to improving the guest experience, and your feedback is important to us. If you would like to provide more details about your experience, please reach out directly.

10/10 Excellent

Amy, Walker

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is professional, accommodating and have wonderful demeanors. Rooms are comfortable, clean and beds are lush. So much more room for activities! Pool area is nice.
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Amy, thank you for your wonderful review of the Hilton Garden Inn West Palm Beach Airport. The team is thrilled to hear that you found them professional and accommodating. It’s fantastic to know you enjoyed the comfortable rooms and lush beds. We're glad you had a great time at the pool area as well. We're looking forward to welcoming you back soon!

10/10 Excellent

Tony

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Tony, it's delightful to hear that you had a fantastic experience at Hilton Garden Inn West Palm Beach Airport. We're excited to welcome you back in the near future. Thanks for your high rating.

2/10 Terrible

Honora

Reservation was cancelled 5/9. 9pm. Wrong night should have been Thursday 5/9 not Friday 5/10. Hilton Garden cancelled on site no rooms available on 9th. Expedia refund to card and key money
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Honora, we regret the confusion surrounding your booking causing an interruption to your plans. It seems there was a mishap around the dates which led to the unavailability on your intended day of stay. We appreciate your understanding as refunds were promptly processed. We hope to have the opportunity to serve you better in the future under smoother circumstances.

2/10 Terrible

natalie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel denied us entrance because we arrived late in the night even though we had paid in full. We had to sleep in the lobby of a nearby hotel.
Stayed 2 nights in May 2024
Response from Customer Service on 10 May 2024
Natalie, we are regretful to learn about the inconvenience you faced when checking in late. While our policy does necessitate specific criteria for after-hours arrivals, your experience is certainly not the norm we strive for. We have taken note of your feedback and will evaluate our procedures to ensure smooth late-night check-in experiences in the future.

10/10 Excellent

Regina, Woodland Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Very pretty and clean. Lovely staff and fantastic morning breakfast buffet. Easy to get anywhere from.
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Regina, it's heartening to hear that you enjoyed your stay at the Hilton Garden Inn West Palm Beach Airport, appreciating the cleanliness, aesthetic appeal, and the delightful morning breakfast buffet. Your kind words about our dedicated team members and the convenience of our location have been noted with gratitude. We look forward to hosting you again in the future.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Catherine, we're thrilled you found the team at Hilton Garden Inn West Palm Beach Airport to be fantastic. We hope you'll visit us again for another memorable stay.

10/10 Excellent

Rebecca, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Rebecca, it's wonderful to see your perfect rating of Hilton Garden Inn West Palm Beach Airport. We're delighted that your stay was satisfying and we look forward to having you as our guest on your next trip to West Palm Beach.

8/10 Good

Deana

Travelled with family
Liked: Staff & service, property conditions & facilities
Having a shuttle take us near the Kravis Center was a wonderful bonus- beds were comfy-
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Deana, it's lovely to hear that you appreciated the convenience of the shuttle service near the Kravis Center. We're also glad you found comfort in the Hilton Garden Inn West Palm Beach Airport's beds. Thank you for your feedback and we hope to welcome you back on your next visit.

10/10 Excellent

Gretchen

Stayed 3 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Gretchen, it's fantastic to see your positive feedback for Hilton Garden Inn West Palm Beach Airport. We're pleased you enjoyed your time with us and hope to welcome you back soon. Thank you for choosing us for your stay in the West Palm Beach area.

2/10 Terrible

Ramonda

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Ramonda, we noticed your rating and it troubles us that you didn't have the usual enjoyable experience many usually identify with us. We take every feedback seriously, providing an opportunity to better understand guest experiences. We would be grateful if you could take a bit more time to share the factors that led to this rating, giving us a chance to address and rectify these for you, as well as future guests. We hope that you will give us an opportunity to override your disappointment in the future.

10/10 Excellent

alicia

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Alicia, it's wonderful to hear that you had an exceptional experience at the Hilton Garden Inn West Palm Beach Airport. We're looking forward to welcoming you back on your next visit. Thank you for taking the time to rate us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a quick stay for convenience and to be close to airport. The front desk was attentive and accommodating as our flight came in late . In the morning the staff was extremely friendly and helpful when needing transportation. Dijon was extra helpful with my luggage and his personality and love for his job shows , i would absolutely recommend staying for anyone . Very convenient to airport!
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Michael, thank you for sharing your experience at Hilton Garden Inn West Palm Beach Airport. We're thrilled to read that our team members were attentive and accommodating during your late arrival. It's heartening to know that Dijon's dedicated service made a positive impact on your stay. Your recommendation is the highest compliment, and we sincerely appreciate it. We look forward to welcoming you back in the future for another convenient stay close to the airport.

8/10 Good

Samantha

Travelled with group
Liked: Staff & service, property conditions & facilities
It fair for a three stars property.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Samantha, thank you for your feedback. We're pleased to hear that your overall experience met your expectations for a property of our rating. We constantly strive to enhance our guest experiences and we look forward to serving your lodging needs in the future.

10/10 Excellent

India

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
India, we appreciate your positive feedback about your experience at Hilton Garden Inn West Palm Beach Airport. It's delightful to know you had a great stay - this is everything we strive for. We hope to have the pleasure of hosting you again soon!

10/10 Excellent

HAMIDREZA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Hamidreza, it's fantastic to hear you found the location of Hilton Garden Inn West Palm Beach Airport beneficial for your stay. We hope the convenience helped in enhancing your travel experience. Looking forward to welcoming you back soon.

10/10 Excellent

Lazaro, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent overall
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Lazaro, thank you for your glowing feedback! It's fantastic to hear you had an excellent overall experience at Hilton Garden Inn West Palm Beach Airport. We hope to serve you again in the future.

10/10 Excellent

Antonio, Oakland Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Thank you for the great rating, Antonio!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hilton Garden Inn West Palm Beach Airport! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Donna, caldwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GPS had a hard time finding this hotel
Stayed 1 night in Mar 2024
Response from Customer Service on 9 Mar 2024
Donna, thank you for your feedback. We understand that some navigation systems can be challenging, and we're actively looking for ways to improve our visibility. We're thrilled you chose Hilton Garden Inn West Palm Beach Airport and look forward to welcoming you back on your next visit.

10/10 Excellent

Daniel, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel & friendly staff
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Daniel, thank you for taking the time to share your experience. It's wonderful to hear that you found the Hilton Garden Inn West Palm Beach Airport to be clean and our team members welcoming. We believe it's these little details that make all the difference. Looking forward to having you as our guest once again in the future.

10/10 Excellent

Richelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel pre- or post-flights
Our stay at the Hilton Garden Inn West Palm Beach Airport was great. It was so close to the airport and car rental return that catching our flight home was so easy. Our room was updated. The bed was comfortable enough. Staff was friendly. There’s breakfast but we left to early to enjoy it. Any amenities we needed were provided. We’d stay again.
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb 2024
Richelle, it's wonderful to know that your stay at Hilton Garden Inn West Palm Beach Airport was a positive experience. It seems our convenient location was perfect for your needs and that you appreciated our team members' friendliness. We're sorry you missed out on our breakfast, but we're glad that your room and the amenities met your expectations. We look forward to welcoming you back when your travels bring you our way again.

10/10 Excellent

Ivis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Feb 2024
Ivis, it's wonderful to know that your stay at Hilton Garden Inn West Palm Beach Airport was enjoyable. We value your feedback greatly and invite you back for another exceptional experience on your next visit to West Palm Beach. Thank you for choosing our hotel, we look forward to your return.

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
front desk staff was friendly, helpful and the hotel was so clean.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Victoria, your excellent feedback on your stay at Hilton Garden Inn West Palm Beach Airport is greatly appreciated. It pleases us to hear how friendly and supportive our team members were to you, and how satisfied you were with the cleanliness of the hotel. We always aim to provide a fantastic and comfortable stay for our valued guests. Looking forward to welcoming you back on your next visit.

10/10 Excellent

Nancy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed for two nights at end of trip as convenient to he airport, It was very nice and easy to get Uber to restaurants.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Nancy, it's wonderful to hear you found your stay at Hilton Garden Inn West Palm Beach Airport to be enjoyable and practical. We appreciate your feedback about the convenience of getting an Uber to local restaurants. We hope to be your top choice when traveling in the area again. Safe travels!

10/10 Excellent

joseph

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Joseph, thank you for your excellent rating of Hilton Garden Inn West Palm Beach Airport. It's always uplifting to know that our efforts to guarantee a memorable stay are appreciated. We cannot wait to host you again on your future travels.

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Response from Customer Service on 17 Feb 2024
Margaret, it's delightful to learn about your wonderful experience at Hilton Garden Inn West Palm Beach Airport. Your kind words are appreciated and we look forward to your next visit. Thank you for choosing us!

10/10 Excellent

Margaret

Travelled with family
Close to airport. Parking long term. Meals at hotel. Cleanliness !!!!!
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Margaret, thank you for choosing Hilton Garden Inn West Palm Beach Airport for your stay. It's great to hear you appreciated our convenient location and cleanliness. We're also pleased that our secure long term parking and on-site meal options added to your positive experience. We look forward to welcoming you back in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Mary, thank you for taking the time to rate Hilton Garden Inn West Palm Beach Airport. We're delighted to see that you had a wonderful stay. We appreciate your support and look forward to welcoming you back in the future.

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2024
Response from Customer Service on 10 Feb 2024
Thanks for the amazing rating, Dwight!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn West Palm Beach Airport!

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean, good place to stay. Everything was renewed, and the staff was very helpful all the time. What a pleasant stay.
Stayed 2 nights in Jan 2024
Response from Customer Service on 2 Feb 2024
Antonio, it's wonderful to know you enjoyed your stay at Hilton Garden Inn West Palm Beach Airport. We're glad you appreciated our spotless premises and recently refreshed facilities. Thank you for recognizing the support provided by our team members. We aim to make every stay a delightful experience. Looking forward to welcoming you back in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to airport
Stayed 1 night in Jan 2024
Response from Customer Service on 26 Jan 2024
John, we appreciate your feedback and are delighted to know that you found our location convenient for your travels. We're delighted we could provide you with a smooth journey at Hilton Garden Inn West Palm Beach Airport. We value your patronage and look forward to welcoming you back in the future. Safe travels!

4/10 Poor

Roger

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No
Stayed 4 nights in Dec 2023
Response from Customer Service on 26 Jan 2024
Roger, we are sorry to learn of your less than satisfactory experience. We’d welcome the opportunity to know more about your stay and how we could have made it better. We appreciate your feedback.

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Thank you for the fantastic rating, John!We strive to make all of our guests feel welcome and relaxed during their time at Hilton Garden Inn West Palm Beach Airport! We can't wait to see you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Location of Hotel is the Only Excellent Aspect
Stayed 1 night in Jan 2024
Response from Customer Service on 20 Jan 2024
Thank you for the feedback.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 18 Jan 2024
Emily, it's wonderful to know that your stay at Hilton Garden Inn West Palm Beach Airport met your expectations. Your excellent rating is greatly appreciated by the entire team. We hope to have the pleasure of welcoming you back in the near future for another outstanding experience.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Elizabeth, we're thrilled to hear that your stay at Hilton Garden Inn West Palm Beach Airport was a great one! We appreciate your feedback and look forward to hosting you again soon.

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
Jade, thank you for choosing Hilton Garden Inn West Palm Beach Airport and for giving such a positive rating. It's always gratifying to see our guests leave with great experiences. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable with good services.
We found the location a little tricky to find by car but vey friendly a nd the extended parking was a big help.
Stayed 1 night in Dec 2023
Response from Customer Service on 8 Jan 2024
Lee, it's heartening to hear that you found our team at Hilton Garden Inn West Palm Beach Airport to be very welcoming and helpful. We appreciate your note about the location and trust that next time, it will become more straightforward to reach. We look forward to welcoming you back and continuing to offer you our extended parking service.

8/10 Good

maria

Travelled with family
Great location. Very pretty.
Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Maria, it's wonderful to hear that you appreciated the Hilton Garden Inn West Palm Beach Airport's prime location and visually pleasing aesthetics. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Mark

Stayed 2 nights in Dec 2023
Response from Customer Service on 31 Jan 2024
Mark, we're delighted that you had such a wonderful experience at Hilton Garden Inn West Palm Beach Airport. We deeply appreciate your five-star Expedia review. Our team looks forward to welcoming you back in the future!

10/10 Excellent

Julia, Providence

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a horrible travel day, it’s was such a delight to stay at the Hilton Garden inn. So clean and cozy, relaxing rooms, excellent facilities. Great place to recharge before the next leg of our journey. Thank you so much for making our stay so pleasant.
Stayed 1 night in Dec 2023
Response from Customer Service on 29 Dec 2023
Julia, it's wonderful to know that Hilton Garden Inn West Palm Beach Airport served as a comfy retreat and provided an opportunity for you to recharge after what had been a challenging journey. Our team members are thrilled you found the rooms to be immaculate and inviting, and the facilities up to the mark. Thank you for your gracious comments, we eagerly await your next visit.

8/10 Good

Millicent

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice, clean hotel with very courteous staff. It is close to the airport so was convenient for what I needed for one night. A little hard to find at first since you have to pass a different hotel in the same complex to get to it and it is in the middle of a commercial business park but I wasn't using it for vacation.
Stayed 1 night in Dec 2023
Response from Customer Service on 29 Dec 2023
Millicent, it's delightful to hear that you appreciated the cleanliness and the convenient proximity of Hilton Garden Inn West Palm Beach Airport to the airport. Our team members strive to be courteous and provide superior service. We understand how initially, the location may be a little tricky to find, but we're so glad it didn't interfere with your stay. Next time you're in need of a stay near the airport, we would love to welcome you back. Safe travels!

10/10 Excellent

Perkins

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and enjoyable stay!!!
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Dec 2023
Perkins, thank you for sharing your positive experience. We're thrilled you found your stay at Hilton Garden Inn West Palm Beach Airport to be comfortable and enjoyable. Your wonderful feedback means a lot to us. We eagerly look forward to the opportunity to welcome you back for another great stay.

2/10 Terrible

LISA, Selah

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This Hilton needs a refresh. I was given a room with a non working phone, the room itself was a bit well used/tired. Also, Hilton's policy is to charge an additiinal $75 pet fee for travelling pets. I have stayed at BW and MRIOT along this journey, and the most I was charged for my dog was $20 at those properties. Otherwise this property was comfortable, and it does have a small bar/restaraunt with limited menu. No charge for parking
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Dec 2023
Lisa, it's regrettable to hear that your stay did not meet your expectations. If you encountered an issue with the in-room amenities and the overall condition, we sincerely apologize. We understand how significant a pet-friendly environment is and we try to keep the pet fee competitive while ensuring the comfort of all guests. Please note that our on-site restaurant offers a limited menu to provide a carefully curated selection for our guests. We appreciate that you found comfort at our property and enjoyed our complimentary parking feature. Feedback like yours is valuable and it helps us improve. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly room is nice and comfortable
Stayed 1 night in Dec 2023
Response from Customer Service on 26 Dec 2023
Kaitlin, thank you for sharing your experience. At Hilton Garden Inn West Palm Beach Airport, we take pride in offering rooms that provide comfort and our team members that exude friendliness. It's wonderful to hear that you enjoyed your stay. Looking forward to welcoming you back in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was helpful in adjusting to my schedule. Would stay again in the future.
Stayed 2 nights in Dec 2023
Response from Customer Service on 26 Dec 2023
Michael, it's delightful to know that our team members made your experience at Hilton Garden Inn West Palm Beach Airport comfortable and accommodating. We eagerly anticipate your future stays.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 7 Feb 2024
Thank you for the 4-star rating, Lisa!We are delighted to see that you had a wonderful time at Hilton Garden Inn West Palm Beach Airport. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Good

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 20 Dec 2023
Thanks for the amazing rating, Sheryl!We're thrilled you enjoyed your time at Hilton Garden Inn West Palm Beach Airport so much! We look forward to sharing an even better experience with you soon. Have a lovely day!