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Reviews of Park Inn by Radisson Sharon

3.5 out of 5
Park Inn by Radisson Sharon
3377 New Castle Road, West Middlesex, PA

Reviews

6.8
Rating 10 - Excellent. 193 out of 824 reviews" "
Rating 8 - Good. 235 out of 824 reviews" "
Rating 6 - Okay. 177 out of 824 reviews" "
Rating 4 - Poor. 125 out of 824 reviews" "
Rating 2 - Terrible. 94 out of 824 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Stephen

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Fingernails and ants around the bed Sprinkler with paint on the glass bulb Got locked out of the room and had to get new keys
Stayed 2 nights in May 2024

8/10 Good

Jamal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was good except the coffee maker was not clean and rotten
Stayed 1 night in May 2024

2/10 Terrible

Lelian

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Leslie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged more than what I was quoted for the room. The room was double than what I reserved for
Stayed 1 night in May 2024

8/10 Good

Jamie

Travelled with family
Disliked: Amenities
Old dated property. Advertised breakfast was a stale chocolate muffin and coffee.
Stayed 1 night in May 2024

2/10 Terrible

Chloe

Travelled with family and small children
Disliked: Amenities
Room was 80 degrees and thermostat could not change temperature. Apparently normal for this sight. Carpets filthy. Largely no staff available.
Stayed 1 night in May 2024

4/10 Poor

Susan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty smelly hallways and rooms
Stayed 1 night in May 2024

4/10 Poor

Emily, BROOKFIELD

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were lots of problems. Most of them were probably just poor timing. Seems like they are redoing things to be really nice looking but only have done the public areas so far. However, the other issues are a priority, and my biggest concern is that even after several requests, I cannot get the manager to call me back to discuss them.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jaden

Stayed 1 night in May 2024

8/10 Good

angela

Travelled with family
Liked: Staff & service
Need to remove breakfast and pool from listing. Pool closed- breakfast was muffins and coffee. Room was nice but place was in very rough shape. O k if just looking for place to sleep.
Stayed 1 night in May 2024

10/10 Excellent

Wade

Travelled with partner
Liked: Amenities
Just an excellent value !! Will stay every time I come in
Stayed 1 night in Apr 2024

6/10 Okay

Rajita, Bridgewater

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We chose this hotel during the eclipse viewing time. Most area hotels were price gouging. We got what we paid for. The hotel staff were wonderful especially Melinda the bartender. But the hotel was run down. The carpets were torn and stained. The bathroom tile had mildew and the room fridge had an odor. The tv remote was missing and they wouldn’t offer housekeeping daily including even emptying the garbage. There was a decent gym but the equipment was covered with dust. Hotel definitely is understaffed and needs maintenance badly.
Stayed 3 nights in Apr 2024
Response from The Park Inn Team on 13 Apr 2024
Thank you for taking the time to give us feedback regarding your stay. We appreciate all feedback from our guests and are working diligently to provide you with exemplary service. Thank you for taking the time to give us feedback regarding your stay. We apologize for the issue you experienced with your stay, and I can assure you that we are working diligently to ensure issues like this do not occur in the future.

2/10 Terrible

Michelle

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We stayed with them april 5th - the 7th and from the moment we checked in we had nothing but issue after issue, the first room the tv didnt work and we waited for 45 minutes before being told they We're just gonna move us, than we switched rooms and this room smelled so bad it wasnt even tolerable and there was a big wet spot on the floor right next to the bed and we didnt get any sleep because all we heard all night was a dog barking also , and needless to say we ended up being switched again and this room wasnt as big as our original room so we didnt have enough room for people to sleep so we ended up waiting hours to be switched again, and mind you the whole weekend we We're also trying to get ahold of the Gm about everything because NONE of the workers We're helping us either, and we were lied to over and over again too, we had asked to be accommodated and we kept getting you have to speak to the gm they are the only ones who can do any of that and we had asked to speak to the gm the day we were leaving and they said and i quote he is busy accomadating other guest he will call you when he is finished, mind you again we had been trying to talk to him all weekend but yet he could help people who were just checking in but couldnt address any of the issue we had the whole weekend and than we check out and the front desk worker tells us he will get in touch with you and i still have yet to hear from them at all, and the staff is rude and will lie directly to your face....
Stayed 2 nights in Apr 2024
Response from The Park Inn Team on 13 Apr 2024
Thank you for taking the time to give us feedback regarding your stay. We apologize for the issue you experienced with your stay, and I can assure you that we are working diligently to ensure issues like this do not occur in the future.

8/10 Good

Clifford

Travelled with family
Liked: Cleanliness, property conditions & facilities
Their definition of breakfast is absurdly basic. Not even basic. Sweet muffins only. And coffee. Nothing else.
Stayed 1 night in Apr 2024
Response from The Park Inn Team on 13 Apr 2024
Thank you for taking the time to give us feedback regarding your stay. We apologize for the issue you experienced with breakfast, and I can assure you that we are working diligently to ensure issues like this do not occur in the future.

6/10 Okay

Pamela

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our room had a musty, smoke odor. Refrigerator made a high pitched sound so we turned it off. Heat/ air unit was noisy. Free breakfast was meager: coffee and muffins. The rate was low for a busy weekend. I guess we got what we paid for.
Stayed 1 night in Apr 2024
Response from The Park Inn Team on 13 Apr 2024
Thank you for taking the time to give us feedback regarding your stay. We apologize for the issue you experienced with your room, and I can assure you that we are working diligently to ensure issues like this do not occur in the future.

2/10 Terrible

Abigail, Trail Creek

Disliked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Apr 2024
Response from The Park Inn Team on 13 Apr 2024
Thank you for taking the time to give us feedback regarding your stay. We apologize for the issue you experienced with your stay, and I can assure you that we are working diligently to ensure issues like this do not occur in the future.

10/10 Excellent

Marsha

Travelled with partner
We had an amazing stay
Stayed 1 night in Apr 2024
Response from The Park Inn Team on 13 Apr 2024
Thank you for taking the time to give us feedback regarding your stay. We appreciate all feedback from our guests and are working diligently to provide you with exemplary service.

6/10 Okay

Nathan

Dirty
Stayed 1 night in Apr 2024
Response from The Park Inn Team on 13 Apr 2024
Thank you for taking the time to give us feedback regarding your stay. We apologize for housekeeping, and I can assure you that we are working diligently to ensure issues like this do not occur in the future.

8/10 Good

Teasa

Liked: Staff & service
There was an issues and they immediately fixed the problem.
Stayed 1 night in Jan 2024
Response from The Park Inn Team on 13 Apr 2024
Thank you for taking the time to give us feedback regarding your stay. We appreciate all feedback from our guests and are working diligently to provide you with exemplary service.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Response from The Park Inn Team on 13 Apr 2024
Thank you for taking the time to give us feedback regarding your stay. We appreciate all feedback from our guests and are working diligently to provide you with exemplary service.

10/10 Excellent

Tae-seop

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was clean and quiet.
Stayed 1 night in Mar 2024
Response from Park Inn Team on 24 Mar 2024
Thank you for taking the time to give us feedback regarding your stay. We appreciate all feedback from our guests and are working diligently to provide you with exemplary service.

4/10 Poor

Dorothy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Showed pool on website got there and no working pool. Hotel was dirty
Stayed 2 nights in Mar 2024
Response from Park Inn Team on 24 Mar 2024
Thank you for taking the time to give us feedback regarding your stay. We apologize for the issue you experienced with Cleanliness, and I can assure you that we are working diligently to ensure issues like this do not occur in the future.

6/10 Okay

Denisse

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I had to clean my own room first room was so hot you couldn’t breathe when they moved me the other room was dirty and had a foul smell I had to put plug
Stayed 2 nights in Feb 2024
Response from Park Inn Team on 24 Mar 2024
Thank you for taking the time to give us feedback regarding your stay. We apologize for the issue you experienced with cleanliness, and I can assure you that we are working diligently to ensure issues like this do not occur in the future.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Park Inn Team on 24 Mar 2024
Thank you for taking the time to give us feedback regarding your stay. We appreciate all feedback from our guests and are working diligently to provide you with exemplary service.

4/10 Poor

Christine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very nice, but property was dirty. Rooms were also dirty… stained carpets, dirt and dust in corners, toilet and tub/shower were dirty and rusty. TV was older, so unable to access Netflix or other streaming. The price was good, but I guess you get what you pay for.
Stayed 1 night in Mar 2024
Response from Park Inn Team on 24 Mar 2024
Thank you for taking the time to give us feedback regarding your stay. We apologize for the issue you experienced with cleanliness, and I can assure you that we are working diligently to ensure issues like this do not occur in the future.

8/10 Good

Muzzette

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Heater was not working properly and it was rust in the tub
Stayed 1 night in Feb 2024
Response from Park Inn Team on 24 Mar 2024
Thank you for taking the time to give us feedback regarding your stay. We apologize for the issue you experienced with heating/cooling unit, and I can assure you that we are working diligently to ensure issues like this do not occur in the future.

8/10 Good

Angel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel for the price. Would be staying there again.
Stayed 1 night in Feb 2024
Response from Park Inn Team on 24 Mar 2024
Thank you for taking the time to give us feedback regarding your stay. We appreciate all feedback from our guests and are working diligently to provide you with efficient service.

4/10 Poor

Heather

The room was nice and staff was great but the pool and hot tub were both closed, which wasn’t stated when I booked. That was the whole purpose of using this hotel.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Dear Guest,Thank you for your feedback. We appreciate you choosing us. The pool and hot-tub being closed are advertised on our website. We look forward to hosting you again.

2/10 Terrible

Breana Myers

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was filled but wasn’t allowed to swim, heat was broken. Hot tub was closed. In room hot tub sucked. Had trash in hallways, metal hook on hotel room floor
Response from Manager on 17 Feb 2024
Dear Guest,Thank you for your feedback. We appreciate you choosing us. The pool and hot-tub being closed are advertised on our website. We look forward to hosting you again.

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Park Inn Team on 19 Feb 2024
Thank you for taking the time to give us feedback regarding your stay. We appreciate all feedback from our guests and are working diligently to provide you with exemplary service.

8/10 Good

Denni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though my stay was cut short due to an emergency, it was quiet and the area felt safe. I'm from this area so I wasn't expecting a 4 or 5 star experience. The room was decent but not as clean as it should be. The staff was very polite and helpful. For a small city , I'd recommend this hotel for visitors passing through or anyone (like myself) who wants to get away for a night or two.
Stayed 2 nights in Feb 2024
Response from The Park Inn Team on 19 Feb 2024
Thank you for taking the time to give us feedback regarding your stay. We appreciate all feedback from our guests and are working diligently to provide you with exemplary service.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024
Response from The Park Inn Team on 19 Feb 2024
Thank you for taking the time to give us feedback regarding your stay. We appreciate all feedback from our guests and are working diligently to provide you with exemplary service.

6/10 Okay

Elizabeth

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
How would have liked for the hot tub to be working
Stayed 1 night in Jan 2024
Response from The Park Inn Team on 19 Feb 2024
Thank you for taking the time to give us feedback regarding your stay. We apologize for the issue you experienced with the hot tub being down, and I can assure you that we are working diligently to get the renovations done for the future.

2/10 Terrible

Alex

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It was absolutely terrible experience. Expedia should not allow places like this on their site. The building is under constraction. Our room was with hole under the window and we could not heat up the room as outside temperature was cooling it faster than heater heated. The worst place I have ever purchased from Expedia. Faulth advertising with raiting more than 9!
Stayed 1 night in Jan 2024
Response from The Park Inn Team on 19 Feb 2024
Thank you for taking the time to give us feedback regarding your stay. We apologize for the issue you experienced with your room, we are under new ownership and branding and I can assure you that we are working diligently to ensure issues like this do not occur in the future.

4/10 Poor

William

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was pretty clean, well stocked, and sized appropriately. Unfortunately, there was no hot water. We had to take a cold shower. The hot tub was closed for the entire visit. The pool was closed when we arrived and only opened after several people complained. Then it was only opened for a couple of hours instead of the posted hours. The New Years Eve party was overpriced for what you actually got. The outside was a kind of dirty with lots of debris on the ground. Then the breakfast that was advertised ended up being a half dozen unappetizing looking oranges and a small pot of coffee. We were very disappointed with our stay.
Stayed 1 night in Dec 2023
Response from The Park Inn Team on 19 Feb 2024
Thank you for taking the time to give us feedback regarding your stay. We apologize for the issue you experienced with your stay, we are under new many different renovations and owners and branding and I can assure you that we are working diligently to ensure issues like this do not occur in the future.

10/10 Excellent

Annalee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Park Inn Team on 19 Feb 2024
Thank you for taking the time to give us feedback regarding your stay. We appreciate all feedback from our guests and are working diligently to provide you with exemplary service.

2/10 Terrible

Kat

Disliked: Staff & service, amenities, property conditions & facilities
There were only 4 cars in the parking lot, which was a red flag, along with overgrown annd unkempt shrubbery. This was once a nice hotel, that has not been maintained. The smoke detector was missing, with wires hanging out. There were 2 hairs in the bed. The ceiling had moldy and flaky areas. The room remained at 75f as the AC didn’t work. Some of the furniture was chewed up. Large rust stains in the bath. The ice detector didn’t work, and the pool/hot tub were closed as they were also being fixed. Photo evidence available. We called earlier in the day and staff were happy to upgrade us to a room with a whirlpool, given that the hot tub wasn’t working. They were unfamiliar with the American Disabilities Act in terms of service dogs, however were helpful in locating an open store. Upon check-in there was no welcome, just a request ‘ID’ and then ‘Sign here’. If the choice was to drive 15 hours without a break, or to stay here again, we would drive through the night in pitch black, pouring rain and fog rather than stay here again.
Stayed 1 night in Dec 2023
Response from The Park Inn Team on 19 Feb 2024
Thank you for taking the time to give us feedback regarding your stay. We apologize for the issue you experienced with your stay, and I can assure you that we are working diligently to ensure issues like this do not occur in the future.

6/10 Okay

Brian

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
OK for the money
The rooms were clean but could use some updates all over the property. They state they are going some renovations on signs in the building, but they should keep up with facility cleaning. The outside entrance to get into the hotel had trash on the ground and the full trash can outside the door was full of the same trash in the 5 night stay I had there. One bad thing if you are there in the colder months is if you are not in the room the temperature of the room will automatically set back to a certain temperature and takes forever to heat back up. I will give them another chance next time I am in town, but I hope they can do some more cleaning on the property. Also, no plugs near the beds for your phone, laptop, etc
Stayed 5 nights in Dec 2023
Response from Owner on 27 Dec 2023
Dear Amber, On behalf of our entire staff at Park Inn by Radisson Sharon, PA - PA976 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Manager

2/10 Terrible

David, Cave Creek

Disliked: Cleanliness, property conditions & facilities
This place should be closed.
Stayed 1 night in Dec 2023
Response from Manager on 27 Dec 2023
Dear Amber, On behalf of our entire staff at Park Inn by Radisson Sharon, PA - PA976 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Manager

10/10 Excellent

Jala

Stayed 1 night in Dec 2023
Response from The Park Inn Team on 19 Feb 2024
Thank you for taking the time to give us feedback regarding your stay. We appreciate all feedback from our guests and are working diligently to provide you with exemplary service.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Park Inn Team on 19 Feb 2024
Thank you for taking the time to give us feedback regarding your stay. We appreciate all feedback from our guests and are working diligently to provide you with exemplary service.

6/10 Okay

Bill

Liked: Cleanliness
Disliked: Property conditions & facilities
Liked price Place is old and needs updated
Stayed 1 night in Nov 2023
Response from The Park Inn Team on 19 Feb 2024
Thank you for taking the time to give us feedback regarding your stay. We apologize for the issue you experienced with your stay, and I can assure you that we are working diligently to ensure issues like this do not occur in the future.

6/10 Okay

Salama

Stayed 1 night in Nov 2023
Response from The Park Inn Team on 19 Feb 2024
Thank you for taking the time to give us feedback regarding your stay. We apologize for the issue you experienced with your stay, and I can assure you that we are working diligently to ensure issues like this do not occur in the future.

10/10 Excellent

Percy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and big open room.
Stayed 1 night in Oct 2023
Response from The Park Inn Team on 19 Feb 2024
Thank you for taking the time to give us feedback regarding your stay. We appreciate all feedback from our guests and are working diligently to provide you with exemplary service.

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from The Park Inn Team on 19 Feb 2024
Thank you for taking the time to give us feedback regarding your stay. We appreciate all feedback from our guests and are working diligently to provide you with exemplary service.

6/10 Okay

Joseph

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Not the best place to stay
The beds was hard and out dated the fridge was broken our key kept not working it was very uncomfortable but the staff was friendly and helpful
Stayed 2 nights in Nov 2023
Response from Manager on 6 Nov 2023
Dear Guest, On behalf of our entire staff at Park Inn by Radisson Sharon, PA - PA976 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Manager

6/10 Okay

Loretta

Stayed 2 nights in Oct 2023
Response from The Park Inn Team on 19 Feb 2024
Thank you for taking the time to give us feedback regarding your stay. We apologize for the issue you experienced with your stay, and I can assure you that we are working diligently to ensure issues like this do not occur in the future.

2/10 Terrible

Billie

Stayed 1 night in Oct 2023
Response from The Park Inn Team on 19 Feb 2024
Thank you for taking the time to give us feedback regarding your stay. We apologize for the issue you experienced with your stay, and I can assure you that we are working diligently to ensure issues like this do not occur in the future.

2/10 Terrible

Anand

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible conditions at the hotel. Not maintained properly. The breakfast was kept on a table without plates or napkins. Very limited choice of items were available
Stayed 1 night in Oct 2023
Response from Manager on 6 Nov 2023
Dear Guest, On behalf of our entire staff at Park Inn by Radisson Sharon, PA - PA976 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Park Inn Team on 19 Feb 2024
Thank you for taking the time to give us feedback regarding your stay. We appreciate all feedback from our guests and are working diligently to provide you with exemplary service.