Search Hotels in West End, Hartford

"Entire floor smelled like a strong odor from someone cooking. We arrived after 11 pm and odor was strong. Bed sheets were not clean. "

"Great location. Friendly staff. Accommodated my request for a 3rd floor room. "

" weee really nice. "

"We arrived on a Tuesday and left on the following Saturday. During our stay the room was not serviced once. We had to go to the front desk twice to get toilet paper and towels. There was a funky smell in the room like something had died. By Friday, the trash was piled up and was not removed. We reported issues to the front desk several times without anything being done. The cold water faucet in the bathroom spun all the way around. The only way that we got it fixed was to ask a guy who was eating his lunch to fix it. The majority of the staff looked like they were on a regular break. The only staff that were regularly working were the breakfast staff. During checkout we complained once again and we were told that we would be contacted by the manager. So far, nothing. I would not stay at this hotel again."

"Had an awful room on the top floor that only had one window that was maybe 2’ x 2’ big. It’s not like the hotel was sold out so I’m not sure why they put me in what was a glorified closet. I was exhausted and just didn’t have the energy to complain."

"Le falta más condiciones "

"Staff was very friendly. "

"yes and yes"

"Clean room and always like the waffle makers for breakfast!"