Snow Vidda 3 Bedroom plus Den | Exterior
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Reviews of Mount Snow Lodging

3 out of 5
Mount Snow Lodging
89 GRAND SUMMIT WAY, West Dover, VT

Reviews

7.8

Good

Rating 10 - Excellent. 9 out of 20 reviews" "
Rating 8 - Good. 4 out of 20 reviews" "
Rating 6 - Okay. 3 out of 20 reviews" "
Rating 4 - Poor. 3 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Ella

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Crystal Moser, Office Services Lead on 27 Feb 2024
Thank you for your feedback. We regret that we did not exceed your expectations but hope you will provide us with the opportunity to exceed your expectations during your next stay with us. Please speak to our front agents, available 24/7, and let us know how we can make your next stay EPIC!

2/10 Terrible

Ryan

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel room we reserved was for a condo. The condo was full of mold and dust. The fan sounded like it was going to fall off of the ceiling when turned on. The blankets and pillows smelled horrible. The heat was off when we arrived and the place was freezing.
Stayed 2 nights in Oct 2023
Response from Crystal Moser, Office Services Lead on 10 Oct 2023
Thank you for choosing the Grand Summit Hotel at Mount Snow and for taking the time to provide feedback about your recent experience. It is through feedback from our valued guests that we can work to improve the experience for everyone. I would like to start by apologizing for not meeting your expectations. We strive to make every stay as memorable as possible and make you feel welcome, happy, excited, and safe while you are our guest. Please review our additional email that addresses your concerns. Again, thank you for visiting the Grand Summit Hotel and providing feedback regarding your experience. We hope to exceed your expectations during a future stay.

8/10 Good

Jan

Stayed 2 nights in Aug 2023

4/10 Poor

rayanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Crystal Moser, Office Services Lead on 1 Aug 2023
Thank you for your feedback. Please let us know if there was anything we could have done to make your stay more enjoyable. We hope to exceed your expectations during your next stay with us.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get away
Great all around place to stay for some much needed R&R
Stayed 4 nights in Jul 2023
Response from Crystal Moser, Office Services Lead on 1 Aug 2023
Thank you for your feedback! We are pleased that you enjoyed your stay and look forward to hosting you again soon!

4/10 Poor

DEBORAH, Dollard des Ormeaux

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was not at all what we expected. The picture advertised did not even represent the condo building that we stayed in. We are extremely disappointed. We booked a two bedroom King size bed and Queen & were shocked to find the second small room stuffed with a double size bunk bed with a trundle that stuck out because it didn't fit underneathe and a twin size bed. We found the condo cluttered with broken furniture and full of dog hair, floors dirty, nonfunctioning wifi, broken windows, musty smell, stained and worn out carpets & stained old sheets. The kitchen was well stocked with dishes, cuttlery etc. however the drawers and cabinets were not cleaned adequately. This was not what we would expect from an Expedia advertised property.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, was very easy to check-in and check-out. Staff was friendly and very helpful!
Stayed 2 nights in Jun 2023

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was perfect for our family of 3. Close to mount snow. You can take shuttle or drive less than 2 min drive. We like to park at carinthia. This unit was updated could use some better cookware but overall we enjoyed our stay.
Stayed 3 nights in Mar 2023

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute small 1 bedroom. Perfect for our ski trip. It's not a ski on ski off but you are .10 of a mile from parking. Condo was a bit out dated and the futon/sleeper sofa was thig and uncomfortable but otherwise was perfect.
Stayed 5 nights in Jan 2023

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would come back again
Stayed 2 nights in Oct 2022
Response from Kelly on 14 Nov 2022
Thank you for your feedback! We hope to see you again in the future!

10/10 Excellent

Janet

Stayed 3 nights in Sep 2022
Response from Kelly on 14 Nov 2022
Thank you for your feedback! We hope to see you again in the future!

8/10 Good

Dan

Stayed 2 nights in Sep 2022

10/10 Excellent

Jeffrey

Stayed 2 nights in Sep 2022

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2022

4/10 Poor

Suzanne

Travelled with family
Disliked: Room comfort
Avoid!
Disappointing. The condo was extremely dated. The kitchen was newer but the bathroom was tiny, dark and old. The shower/tub was chipped and there was a rusty old medicine cabinet type mirror and old linoleum floors. The bathroom sink had very low pressure…(difficult to wash your face) and there was minimal hot water in the sink. The bed was uncomfortable and the bedding did not seem fresh. There was little room to hang anything in the closets because they were stuffed with old pillows and linens. I don’t think there was air conditioning, if there was, we couldn’t figure out how to use it. This place might be ok as a crash pad for a ski weekend but we were in VT for a wedding in August. Also the wifi was terrible and only supported one device at a time. My husband and I could not both have internet access at the same time.
Stayed 2 nights in Aug 2022

6/10 Okay

kristina

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The property was nice and good location but NO HOT WATER! FOR SHOWERS OR TO DO DISHES
Stayed 2 nights in Aug 2022

6/10 Okay

Manneh

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Jul 2022
Response from Grand Summit Hotel on 13 Jul 2022
Thank you for your feedback!

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, room comfort
We have stayed at the Grand Summit Hotel many times. It is always lovely with attentive staff however since Vail Resorts,took over it is not the same. The communication is lacking and many of the previous amenities are gone. I do not know if this due to Covid or not but does appear that Vails primary goal is to make money not provide superior customer service.
Stayed 5 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
I was at this hotel about 16- 18 and the owners never updated the unit that I had- it was drab and looked like yard sale furniture; but it was clean and sufficient. The hotel is very convenient -ski in and out. The staff is friendly and helpful. The restaurant was good and reasonably priced. The deli within was meager but that could be because of COVID. I will definitely return.
Stayed 3 nights in Jan 2022
Response from Grand Summit Hotel on 9 Feb 2022
Thank you for your feedback!

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022