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Reviews of The Westin Wenzhou

5 out of 5
The Westin Wenzhou
1067 Jinxiu Road, Lucheng District, Wenzhou, Zhejiang

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 2 out of 14 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hongwei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Elain on 30 Aug 2021
Dear guests, thank you for your choosing to stay at Westin Wenzhou and recognizing our service. We sincerely hopes that you can sleep well during your stay. Thank you again for your comment. I'm looking forward to seeing you next time!

4/10 Poor

Stephen

Disliked: Cleanliness, staff & service, room comfort
The worse Westin experience. Ever.
Service was quite bad. Imposible to locate anyone. I was in the lobby lounge for 1 hour trying to find someone to resolve an issue I had. The club Lounge was filled with drunk government offials which made it impossible to work in.
Stayed 2 nights in Jul 2019
Response from Cecilia on 5 Aug 2019
Dear guests,Thank you for choosing The Westin Wenzhou and sharing your stay with us.We apologize for not being able to provide you with a satisfactory stay. The Westin Wenzhou has always been committed to the staff training program, and we sincerely hope that you will be relaxed and energetic during your stay.Hope this will not affect your love and confidence in us, we sincerely look forward to welcoming you again in the near future and witness our progress!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Wengzhou
This hotel is beautiful!
Stayed 1 night in Jun 2019
Response from SHARMAN on 20 Jun 2019
Dear guests, thank you for choosing The Westin Wenzhou as your hotel for this trip and sharing your stay with us.Thank you for your support and affirmation. We sincerely look forward to your coming again with your family and friends.

10/10 Excellent

Fred, Boise Idaho USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel to China 3 or 4 times each year for business. The Whenzhou Westin Hotel is new with outstanding features and amenities. The room is spacious and ultra modern. Roll up window shades, and a overhead rain-forest shower. Quiet and super clean, this hotel offers outstanding service from check-in to dinning. English is spoken in all areas. You will enjoy your stay here, and the staff will take very good care of you. It is the number one hotel in Whernzhou at a very reasonable cost per night. Well done Westin.
Stayed 1 night in May 2019
Response from Sharman on 21 May 2019
Dear guests, thank you for using The Westin Wenzhou as your stay and sharing your stay experience with us.Thank you for your support and recognition. We sincerely look forward to your coming again with your family and friends.

10/10 Excellent

MOHAMED, ganshoren belgium

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un excellent hôtel shopping accessible à pied très calme chambre spacieuse bien équipée
Stayed 9 nights in Nov 2023

8/10 Good

SANG JUN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 만족
Stayed 1 night in Jun 2023
Response from Catherine on 2 Aug 2023
Dear guests, thank you for your choosing to stay at Westin Wenzhou and recognizing our service. We sincerely hope that you enjoyed our hotel during your stay. Thank you again for your comment. I'm looking forward to seeing you next time!

6/10 Okay

CHI MING

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
房間, 設施還可以. 但人員服務意識很差, 達不到5星酒店標準.
Stayed 1 night in May 2023

8/10 Good

WEN JUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
能够体验到不一样的城市景观
上午10点抵店让提前入住了。酒店设施简单了点，但楼层非常高，能够体验到不一样的城市景观。行政楼层的晚餐很赞，里面各种酒都尝了一点点，非常好喝。
Stayed 1 night in Dec 2021

8/10 Good

Yixuan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
great location and service
Stayed 1 night in Jun 2021

10/10 Excellent

Fuyan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好的一次，住宿体验。
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
我明白現在是武肺期間，所以飯店設施全部不開放，餐廳也只有早餐有開，但是整間飯店不開空調，也沒有其他的方式通風，導致室內溫度一直維持在25～27度，非常的悶熱，而且廁所味道也很重，另外，我訂非吸煙房卻給我吸煙房，房內全是煙味，雖然之後換了房間，但觀感依舊非常差，最誇張的就是，飯店明明知道有湖北人來住，卻沒任何舉措，也沒有告知其他客人，還是碰巧被我看到有人來視察才知道，這樣真的非常不好，更何況還有人沒戴口罩，這簡直是拿別人的生命開玩笑！除此之外，前台服務也不怎麼親切，問了空調的事情也只是敷衍了事，給我們送一小桶冰塊就打發我們，隔天還是我們再次詢問有沒有冷風扇才幫我們處理，且連房間的筆都不允許帶走，詢問筆能不能帶走卻回應有可能要收費。房間基本沒有什麼備品，只有牙刷，剩下的東西都要打電話去要，算是挺環保的。行政酒廊還算不錯，但隔天卻因為武肺改到35樓，也沒有另行通知，還是去前台詢問才知道的，服務很不走心，感覺是沒問沒主動要求就不予理會，很意外這系列的酒店服務會這樣，總之也許是我去的時間不對，導致了這次的體驗特別差吧！但就此次經驗而言，這間飯店除了夜景以外，真的沒有我特別推薦的地方，早餐也只是尚可的水平，熱菜不太多，水果還不錯。不過不會想再次入住就是了。
Stayed 2 nights in Jan 2020
Response from Sharman on 13 Mar 2020
尊敬的客人，您好！感谢您选择入住温州威斯汀酒店，并与我们分享您的入住体验。对于未能带给您一次满意的入住我们深表歉意， 威斯汀酒店一直都致力于员工培训计划，并且衷心希望您在入住期间放松身心，焕发活力。希望此次不会影响您对我们的喜爱与信心，我们真诚的期待在不久的将来再次欢迎您的到来并见证我们的进步！

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Sharman on 13 Jun 2019
尊敬的贵宾，感谢您将温州威斯汀酒店作为此次出行的下榻之所，并与我们一同分享您的入住体验。感谢您对我们的支持和肯定，诚挚期待您和家人、朋友的再次到来。