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Reviews of Best Western Plus Wenatchee Downtown Hotel

2.5 out of 5
Best Western Plus Wenatchee Downtown Hotel
815 N Wenatchee Ave, Wenatchee, WA

Reviews

8.2

Very good

Rating 10 - Excellent. 452 out of 997 reviews" "
Rating 8 - Good. 309 out of 997 reviews" "
Rating 6 - Okay. 108 out of 997 reviews" "
Rating 4 - Poor. 77 out of 997 reviews" "
Rating 2 - Terrible. 51 out of 997 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Francis

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Amanda on 23 May 2024
Thank you so much for the great rating! We appreciate you choosing to stay with us. Please visit us again!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in Wenatchee
Stayed 1 night in May 2024
Response from Amanda on 21 May 2024
Thank you for the great review! We appreciate you choosing to stay with us. Please visit us again soon!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Amanda on 21 May 2024
Thank you for the great review! We appreciate you choosing to stay with us. Please come visit us again soon!

8/10 Good

Pleiades

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A basic no-frills hotel at a good price point. The staff is excellent, and while the rooms are a little dated and were a little warm during our stay, everything's clean, and the beds were very comfortable. Breakfast was nice. I always love DIY waffles!
Stayed 1 night in May 2024
Response from Amanda on 16 May 2024
Thank you for that detailed response! I love that the staff was excellent and that you loved the waffles!! Please come see us again!

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, staff was very friendly and helpful. Breakfast all 3 days was fresh and good. Will definitely stay again.
Stayed 3 nights in May 2024
Response from Amanda on 14 May 2024
Thank you so much for the review!! We appreciate you choosing to stay with us! Please, come visit us again soon! :)

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 2 nights in Apr 2024
Response from Amanda on 29 Apr 2024
Thank you so much for the great rating! We appreciate that so much!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. TV keeps freezing randomly but everything else works well.
Stayed 1 night in Apr 2024
Response from Amanda on 22 Apr 2024
I am so sorry that the TV kept freezing, but I am glad that everything else went well. I do hope that you visit us again!

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, breakfast is always a perk. Room was clean and quiet.
Stayed 1 night in Apr 2024
Response from Amanda on 22 Apr 2024
Thank you so much for the great rating! We appreciate you staying with us. I am so glad that our staff was great. :)

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Amanda on 22 Apr 2024
Thank you so much for the great response! We appreciate you staying with us! We hope to see you again soon!

4/10 Poor

Sarah

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
My room was not clean, there was hair on the toilet seat and debris on the ground. The room other than the beds did not look like it was cleaned at all. The staff was friendly and helpful, the premise was dated but fine. If the room was clean it would be have been 4 stars.
Stayed 1 night in Apr 2024
Response from Amanda on 16 Apr 2024
I do apologize about that. I will look into how this has happened and try to resolve it. This doesn't happen often, so I'm wondering what happened. I do hope that you give us another chance in the future.

8/10 Good

Rahul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and the place was clean
Stayed 1 night in Mar 2024
Response from Amanda on 15 Apr 2024
Thank you so much for the rating! We appreciate you staying with us! Please let us know if you need anything. :) Please visit us again!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Amanda on 15 Apr 2024
Thank you so much for the rating! We appreciate you! Please let me know if there is anything else you need. We hope to see you again soon!

8/10 Good

JoAnn

Liked: Cleanliness, staff & service
The facilties were good, breakfast also & most delightful wete the 2 managers on the front desk who wete friendly & helpful. The carpets in halsl & especially on the stairs to So. Parking area were grimy & black down the middle; so need cleaned or replaced! My wakeup call was an hour later - reprogrammed by a male night clerk.
Stayed 2 nights in Apr 2024
Response from Amanda on 6 Apr 2024
Thank you so much for the great rating and the feedback! We appreciate you taking the time to do the review. It really helps us better ourselves! We will figure out what went wrong with the wake up call so it doesn't happen again! We hope to see you again soon! :)

8/10 Good

Alycia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was decent but i was a little worried about parking my car over night. The neighborhood was a little rough.
Stayed 1 night in Mar 2024
Response from Amanda on 3 Apr 2024
Thank you for the rating! We appreciate the feedback. We have cameras that are facing all areas of the parking lot, and the front desk keeps an eye on those cameras at all times. Please don't be worried about your car - and if you are, you can always ask the front desk which area is the best to park in. :) I do hope you come see us again soon!

10/10 Excellent

Sheila

Nice and very clean
Stayed 3 nights in Mar 2024
Response from Amanda on 2 Apr 2024
Thank you so much for the great rating! We appreciate you! Please come visit us again. :)

8/10 Good

Laura

Stayed 1 night in Jan 2024
Response from Amanda on 31 Mar 2024
Thank you so much for the rating! We appreciate you taking the time to review us. It really helps us better ourselves! Please come see us again!

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Mar 2024
Response from Amanda on 25 Mar 2024
Thank you so much for the great rating! We appreciate you staying with us. Please come stay with us again. :)

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amanda on 26 Mar 2024
Thank you for the rating. Could you tell me how we could make it 5 stars? We appreciate any and all feedback you give us. Thank you for staying with us. :)

10/10 Excellent

Gerardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is awesome everything was well cleaned...
Stayed 1 night in Mar 2024
Response from Amanda on 25 Mar 2024
Thank you for the great rating! We appreciate you staying with us! Please come visit us again. :)

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amanda on 18 Mar 2024
Thank you so much for the great rating! We appreciate you staying with us. Please come see us again. :)

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amanda on 14 Mar 2024
Thank you so much for the great rating! We appreciate you! Please, come visit us again! :)

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with helpful staff. good breakfast too.
Stayed 1 night in Mar 2024
Response from Amanda on 12 Mar 2024
Thank you so much for the great rating! We appreciate the kind words! I will pass this on to my staff, and we hope to see you again soon!

10/10 Excellent

Magda, Maple Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are extremely helpful.
Stayed 2 nights in Mar 2024
Response from Amanda on 5 Mar 2024
Thank you so much for the great rating and kind words! I will let me staff know they did a great job assisting you! Please come see us again. :)

8/10 Good

Federico

Stayed 1 night in Mar 2024
Response from Amanda on 25 Mar 2024
Thank you for the great rating! We appreciate you staying with us! Please come visit us again!

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Amanda on 4 Mar 2024
Thank you, Sandra, for the great rating! We appreciate you and hope to see you again soon!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Keep up the good work
Stayed 1 night in Feb 2024
Response from Amanda on 28 Feb 2024
Thank you so much for the great rating! We appreciate you. :) Please come see us again!

10/10 Excellent

Betty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Amanda on 27 Feb 2024
Thank you so much for the great rating! We appreciate you! Please come see us again soon!

10/10 Excellent

Jamie

Travelled with family, Business traveller
Pleasant stay
Stayed 1 night in Feb 2024
Response from Amanda on 27 Feb 2024
Thank you so much for the great rating! We appreciate you! Please come see us again soon!

10/10 Excellent

Jeffry

Stayed 1 night in Feb 2024
Response from Amanda on 25 Mar 2024
Thank you so much for the great rating! We appreciate you staying with us! Please come visit us again. :)

2/10 Terrible

Corey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Amanda on 28 Feb 2024
I'm so very sorry your stay was not up to your standards! Please let me know if there is anything I can do to help resolve this. I hope you give us another chance.

8/10 Good

Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Feb 2024
Response from Amanda on 27 Feb 2024
Thank you so much for the rating! We appreciate your business! Please come see us again soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Our stay here is always awesome. The staff is amazing and so accommodating. Thanks for another great stay!
Stayed 1 night in Feb 2024
Response from Amanda on 27 Feb 2024
Thank you so much for the great rating! We appreciate your business :) Please come see us again soon!

4/10 Poor

Shannon

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Uncomfortable bed and pillows, very loud. All the doors slam. Kids screaming down the halls, if anyone walked up the stairs the whole side shook.
Stayed 2 nights in Feb 2024
Response from Amanda on 23 Feb 2024
I'm so sorry that your stay wasn't up to your expectations. I'll look into what room you were staying in and see what I can do about that bed and pillows. I do hope you decide to stay with us again sometime and give us another chance. :)

4/10 Poor

Katie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The bed was incredibly uncomfortable, I could not sleep and the pillows spelled terrible. Ended up using my sweatshirt as a pillow.
Stayed 1 night in Feb 2024
Response from Amanda on 15 Feb 2024
I am so very sorry the bed and pillows were not the best for you. I will take a look at the bed you slept on, and see what I can do to fix this situation. I do hope that you give us another chance. We appreciate this feedback.

6/10 Okay

Rachel

Liked: Staff & service, property conditions & facilities
The pool was closed 😐
Stayed 1 night in Feb 2024
Response from Amanda on 13 Feb 2024
I'm so very sorry that we had an unexpected closure due to a child throwing up in the pool. I closed it to make sure we could get it clean for the next day. I do hope that you give us another chance, and visit again! We appreciate you!

10/10 Excellent

Allen

Stayed 1 night in Jan 2024
Response from Amanda on 7 Feb 2024
Thank you for the amazing rating! We appreciate you! We hope to see you again soon!

8/10 Good

Bj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amanda on 6 Feb 2024
Thank you for the great rating! We appreciate your feedback! We hope to see you again soon!

8/10 Good

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 4 nights in Oct 2023
Response from Amanda on 6 Feb 2024
Thank you for the great rating! We appreciate your feedback! We hope to see you again soon.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so polite and met every need.
Stayed 2 nights in Jan 2024
Response from Amanda on 29 Jan 2024
Thank you so much for the great rating! We appreciate you! :) We hope to see you again soon!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and warm
Stayed 1 night in Jan 2024
Response from Amanda on 29 Jan 2024
Thank you so much for the great rating! We appreciate you! We hope to see you again soon!

8/10 Good

Clasina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be staying here again!
The stay was great. The breakfast was kept stocked and hot! The pancake maker was on the fritz, but everything else was delish! The night gal was GREAT!! Very helpful and friendly!! We discovered the Keurig machine in our room didn't work when we got there and she quickly found us a replacement for it! I wish we would've been notified that the pool was out of order, my 10yr old was REALLY looking forward to that. The shampoo and conditioner are laughably small, but I get it. Luckily there was more than one set in our bathroom. Very quiet rooms, we didn't hardly hear anyone else in the building!
Stayed 2 nights in Jan 2024
Response from Amanda on 23 Jan 2024
The pool is almost done! Please come see us again when it is up and running!! I'm so glad you enjoyed your stay! :)

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest staff
When we arrived at the pool was closed for rehab purposes. We had booked this hotel particularly because of the pool. Luckily, the incredibly helpful receptionist switched us over to the sister hotel five minutes down the street because they had a operational pool. I really appreciated the help and ease at which this was done to make our stay more comfortable.
Stayed 1 night in Jan 2024
Response from Amanda on 18 Jan 2024
I'm so sorry the pool was closed when you arrived. I know it is a main attraction for most people. I'm so glad our sister hotel had availability. :)

4/10 Poor

Loren

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Older property that has nice sized comfortable rooms. Unfortunately the pool area had been repainted the day I was there and the smell from the oil based paint made me sick. I tried a different room but that wasn’t going to work either. The front desk lady was super helpful and got me into their “Avid” hotel down the road. So it turned out fine.
Stayed 1 night in Jan 2024
Response from Amanda on 18 Jan 2024
I'm very sorry the pool was closed when you arrived. I know that is a major thing people come for. I also am very sorry the smell of the paint made you sick. I know it was horrendous. I'm so glad that our sister hotel had availability :)

10/10 Excellent

Teresita

Stayed 2 nights in Dec 2023
Response from Amanda on 29 Jan 2024
Thank you so much for the great rating! We appreciate you. We do hope to see you again soon. :)

2/10 Terrible

Sabrina

Disliked: Cleanliness
The sink had dirt in it or something when we got there and was dirty. Little dry blood spots on sheets
Stayed 2 nights in Dec 2023
Response from Amanda on 17 Jan 2024
I apologize this had happened to you. We strive to keep the rooms clean for our guests. I will look into how this happened.

6/10 Okay

Lai Man Raymond

Travelled with family
quite noisy.
Stayed 2 nights in Dec 2023
Response from Amanda on 17 Jan 2024
I apologize for the noise. It was a busy weekend. I hope you consider coming back and giving us another chance.

10/10 Excellent

Pavel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, parking, pool, spa
Stayed 1 night in Dec 2023
Response from Amanda on 17 Jan 2024
Thank you for the great rating! We hope to see you again soon!

10/10 Excellent

Andria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Amanda on 17 Jan 2024
Thank you so much for the great rating! We appreciate it!! Hope to see you again!

10/10 Excellent

Hector, Nanaimo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amanda on 17 Jan 2024
Thank you for the great rating! We hope to see you again soon!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Very very noisy! No sleep
We could hear everything. It was as if the walls were paper thin. We asked to move twice. Both nights the people were very loud. The 2nd night the people next to us were also blasting their TV. Being on the 1st floor with the side entry and pool didn't help. The room also had a connecting door to another room which we could see light around if they had their lights on. We were given ear plugs and that still didn't help. It was as if we were trying to sleep while a party was going on. We called multiple times about the noise too. This was by far the worst stay we've ever stayed in a hotel due to noise. The pool was also cloudy, and a dirty diaper left there- which I know isn't their fault. I'm only giving this a 2 star vs a 1 star because the staff was friendly. It was truly an awful stay and we got zero sleep both nights.
Stayed 2 nights in Dec 2023
Response from Amanda on 29 Dec 2023
I'm very sorry your stay was not great. We tried our best to quiet down guests. I do hope that you give us another chance when it isn't super busy.