Beste Hannah,Dank u voor uw mooie beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Graag tot een volgende keer!Helleputte Eloïse, Front office Manager

Dear Gary,Thank you for taking the time to share your review.Regarding the restaurant, we would like to clarify that our hotel restaurant is, as you mentioned, available for breakfast, and we are proud to offer a quick lunch at noon and refined dishes at night. It's concerning to hear that you found it closed in the evening, which is unusual, and we apologize for any inconvenience this may have caused.We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future.Helleputte Eloïse, Front office Manager

Dear Doreen,Thank you for sharing the review of your stay with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back for another excellent experience with us. Kind regards,Helleputte Eloïse, Front office Manager

Dear Guest, Please accept our thanks for your review.Our team strives to create a memorable experience for our guests by always providing top-notch service, and we appreciate your mention of their quality service. We apologise for any inconvenience and will look into the issue you mention immediately. All of the team do hope that we have the pleasure of seeing you again in the future. Kind regards,Helleputte Eloïse, Front office Manager

Dear Derek,Thank you for taking the time to share your feedback.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We hope to welcome you back in the future.Best wishes,Helleputte Eloïse, Front office Manager

Dear Eric,Thanks for taking the time to provide feedback about your time at our hotel.We are so glad that you enjoyed your recent stay with us. However, we are sorry that you felt our high standards of service weren't reached on this occasion. We truly value all feedback and rest assured, your comments will be reviewed with our team.We hope to welcome you back. Best wishes,Jean-Christophe Imbert, General Manager

Dear Guest,Thank you for reviewing your recent stay at our hotel.We're delighted to hear that our convenient location and competitive pricing met your expectations, and that our team's hospitality contributed positively to your stay. We appreciate your kind words regarding our staff's friendliness. Regarding the rewards, we understand the importance of such benefits to our guests. However, booking must be made through Accor to get the rewards and not through a third party.We look forward to the opportunity to welcome you back in the future,Kind regards,Jean-Christophe Imbert, General Manager

Dear Eliel,Thank you for choosing to stay with us and for taking the time to share your feedback. We greatly appreciate your compliments regarding our friendly and helpful staff, as well as your positive comments about the breakfast selection.However, I must apologize for the issue you experienced with the carpet in your room. Your feedback about the unpleasant smell is concerning, and we take such matters seriously. Rest assured that we will investigate this matter promptly and take the necessary steps to address it, which may include replacing the carpet if needed.We are committed to providing a comfortable and pleasant environment for our guests, and your feedback helps us in achieving that goal. If you have any further comments or concerns or if there is anything specific you would like us to address, please do not hesitate to reach out to us directly.Once again, thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, providing you with an even better experience.Jean-Christophe Imbert, General Manager

Dear Karen, Thank you so much for these kind comments about your stay.We are so glad to hear that you enjoyed your stay with us.It would be a pleasure to welcome you back. Best wishes,Jean-Christophe Imbert, General Manager

Dear Guest,We appreciate receiving this positive review of your stay.We are thrilled to hear that you found our pool to be fantastic. Our heated outdoor swimming pool is indeed one of the highlights of our hotel, and we are glad that you enjoyed it. It's also great to know that you were satisfied with the cleanliness of your room, the condition of the hotel, and the service provided by our team. Our staff works diligently to ensure that all our guests have a comfortable and memorable stay.We look forward to welcoming you again. Best wishes,Jean-Christophe Imbert, General Manager

Dear John,Thank you for your positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.The entire team look forward to welcoming you back on a future visit.Kind regards,Jean-Christophe Imbert, General Manager

Dear Derek,Thank you for such a positive review of your stay.Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves.We hope to see you again in the future.Kind regards,Jean-Christophe Imbert, General Manager

Dear Daniel,Thank you for reviewing your recent stay.We are glad that you enjoyed your stay with us and that you found our location was ideal for your requirements.We look forward to welcoming you back in the future.Kind regards,Jean-Christophe Imbert, General Manager

Dear Rahman,Thank you for taking the time to share your review.We hope we can do better on your next visit.We would appreciate it if you could provide us with some more information.We hope you will consider staying with us again in the future. Best regards,Jean-Christophe Imbert, General Manager

Dear Patricia,Thank you for taking the time to let us know your opinion of your recent stay.It is always rewarding for our team to be complimented by a guest and we are pleased that you received the courteous and professional service expected.It’s also great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.We look forward to welcoming you back on a future occasion. Best wishes,Jean-Christophe Imbert, General Manager

Dear Mohsen,Thank you for sharing this review of your time at our hotel.We are pleased that we were able to meet your expectations.We hope to see you again soon for another enjoyable experience.Best wishes,Jean-Christophe Imbert, General Manager

Dear Pik Kwan, We are very pleased to read that your enjoyed your stayin our hotel.We appreciate your feedback! Hoping to host you again in the future! Have a lovely day.Dylan - Reception.

Dear Corrine,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future visit.Kind regards,Jean-Christophe Imbert, General Manager

Dear Guest, Thanks for this review.It is rewarding to know that you received such courteous and professional service from our team members. We have noted your comment concerning your room and we will look into the matter immediately.We hope to welcome you back in the future.Best wishes,Jean-Christophe Imbert, General Manager

Dear Idriss,Thank you for taking the time to review your stay.We endeavour to provide an excellent standard for all our guests and are very sorry you felt as though this was not the case. Please accept our sincerest apologies regarding the double charge. We feel the following information may help clarify the situation. Due to an unexpected issue, our system did not receive the virtual credit card information from Expedia at the time of your booking and therefore the room was charged directly not having this information on file. We apologise for any inconvenience caused by this, nonetheless, the refund process has been initiated on Expedia's platform, and you will be refunded directly by Expedia. Our team is known to deliver a courteous and professional service we regret that you felt we fell below our usual standard. Rest assured we will review your feedback with our team. Furthermore, we regret that you did not enjoy our breakfast offering. The selection of options is carefully chosen to please all our guests' tastes, however, we are constantly trying to improve the variety and quality of food items that we offer and welcome any suggestions on how we could improve.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Jean-Christophe Imbert, General Manager

Dear Beatrice,Thank you for taking the time to share your feedback,Sorry your stay was not what we would have liked.We would love to know more about what we could do to improve it. Could you send us a private message with more details?We certainly hope that we can welcome you back again. Best regards,Jean-Christophe Imbert, General Manager

Dear Yini,Thanks for your high rating.We are very pleased you had a perfect stay.We hope to have the pleasure of seeing you again in the future. Kind regards,Jean-Christophe Imbert, General Manager

Dear Andy,We are grateful for this maximum rating of your recent stay.We are glad we met your requirements.Again, thank you very much.We look forward to the pleasure of seeing you again in the future. Kind regards,Jean-Christophe Imbert, General Manager

Dear Juan,Please accept our sincere thanks for this kind review.It is great to hear that you appreciated our contemporary facilities.We look forward to welcoming you again.Best regards,Jean-Christophe Imbert, General Manager

Dear Richard,Thank you for this kind feedback concerning your recent visit.We do our best to ensure that guests feel welcome and it is very rewarding to know that you enjoyed your overall stay. We aim to ensure that every guest is fully satisfied and thus are always looking for ways to improve our services, so please know that your suggestions have been duly noted.We hope to see you again in the future.Kind regards,Jean-Christophe Imbert, General Manager

Dear Derek, Thank you for providing us with feedback about your recent experience. We are delighted that you had a pleasant stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We are pleased to hear that your room suited you in terms of space and you were pleased with all the amenities, as our goal is to ensure that every guest has a comfortable stay. Your comment about the lift has been noted, and we apologise for any inconvenience. We hope to welcome you again in the future. All the best. Jean-Christophe Imbert, General Manager

Dear Ronnie, Thank you for this positive review of your stay. We appreciate that you chose to stay with us and are glad to know your experience was memorable. We look forward to welcoming you back. Best wishes, Jean-Christophe Imbert, General Manager

Dear Bjorn, We appreciate this positive rating. We are glad we met your expectations. We would certainly like to learn more about that in a private message. We look forward to the pleasure of seeing you again in the future. Kind regards, Jean-Christophe Imbert, General Manager

Dear Patrick, We would like to thank you for your rating so highly your recent stay. We're happy to hear we hit the mark for you. Best regards, Jean-Christophe Imbert, General Manager

Dear Guest, Thanks for your review. Our team is so glad that you had a pleasant stay with us, and we really appreciate your kind words about our courteous and professional service. It's great to hear you appreciated the high standards that our team strive to uphold. We have noted your comments regarding adding a microwave, we will take this into consideration for our future guests. We are sorry to hear that your fridge did not work, we will have our maintenance team look into this right away. It's great to hear you would recommend us, this really means a lot. We are very much looking forward to welcoming you again. Kind regards, Dominique Van Ooteghem, General Manager

Dear Guest, We are grateful for this maximum rating of your recent stay. We are very pleased you had a perfect stay. We hope to have the pleasure of seeing you again in the future. Kind regards, Dimitrio Virone, General Manager

Dear guest, Thanks for this great rating! We are very pleased you had a perfect stay. Again, thank you very much. We look forward to the pleasure of seeing you again in the future. Kind regards, Dimitrio Virone, General Manager

Dear Rhea, Thanks for posting such great feedback on your time at Novotel Wavre Brussels East Hotel. We are delighted you had a pleasant break and appreciated our high standards. Your kind words about the friendly service you received from our team are much appreciated. We are pleased you were able to make the most of our tasty breakfast, an ideal way to help start the day. We look forward to welcoming you back. Happy holidays, Dimitrio Virone, General Manager

Dear Guest, Thank you for your review. The comfort and well-being of our guests is of the utmost importance to us, and we are delighted that you were pleased with your accommodation. We regret that your dining experience did not meet your expectations. We have passed your remarks regarding the restaurant to the relevant department. We hope to welcome you back. Best wishes Patrick Dehaen, General Manager

Dear Guest, Thank you for such a positive review. We are glad that you had a pleasant stay at the Hotel Wavre Brussels East. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We are pleased to know that you enjoyed our serene atmosphere. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. Thank you for appreciating our pool facility and our location. We look forward to welcoming you back. Best wishes, Patrick Dehaen, General Manager

Dear Martin, Thank you for such an amazing review. We are delighted that we met all your expectations. Our team works hard to ensure that every guest has the best experience possible, and your comments inspire us to continue with our efforts. Thank you for mentioning our pool and spa areas as well as our tasty breakfast, an ideal way to start your day. Best wishes, Patrick Dehaen, General Manager

Thank you so much for those compliments, We are happy to hear that you had a nice stay at our hotel. We hope we will see you again. Novotel Wavre

Thank you for this positive note.

Dear Guest, Thanks for taking the time to review your stay with us. We appreciate your comments although regret that you were not entirely satisfied with your experience. We apologise for the issue with your key card, however have no record of being notified. Please don¡t hesitate to inform us while on site so we may take appropriate action. We would like to believe that our breakfast buffet offers a varied selection of quality dishes that cater to all tastes at a competitive price; we regret that you were not completely satisfied in this respect. Thank you for your highlighting our convenient location and would like to report that the renovation works on our patio area have now been completed. We hope we can welcome you back for a future stay, so you can appreciate these improvements first-hand. Best regards, Patrick Dehaen, General Manager