Search Family-Friendly Hotels in Waterton Park

"This the 3rd time I have written? Staff poorly trained. Property is is very poor condition. Pool was not open. No breakfast was included. Good location"

"We weren't happy with our room and the staff upgraded us to the new area of the building. Which was much better and cleaner. Thank you"

"The gentleman at the front desk did not seem very happy to be doing his job. Was handed the key and told to have a good stay. Was told where our room was and where we could park only after having to ask thr clerk. After checking in and settling into our, I called the front desk asking for information on where to get ice. The same clerk said I could come to the restaurant to get some as the ice machine was broken. When I went to get ice I was only given enough ice for maybe two drinks. The clerk said the ice for the restaurant and was unable to give me more as I was not a paying customer of the restaurant. I told the clerk that was not fair or right. I should have been told at check in that if I needed ice that would be something the guest would need to go and buy. In the morning we phoned the front desk asking a noon check out. Was told by the same clerk "we need the room later." I wasnt asking for another full day, I was asking one extra hour. We were only given 30 additional minutes. Overall if there was a different clerk scheduled the experience would have been better."

"Super clean cozy and quiet"

"Clean room"

"Very clean, kind staff, beautiful view!! Will definitely stay again when we come back to Waterton. "