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Reviews of Holiday Inn Warsaw City Centre, an IHG Hotel

3 out of 5
Holiday Inn Warsaw City Centre, an IHG Hotel
Ui Street Twarda 52, Warsaw, Masovia

Reviews

9.4

Exceptional

Rating 10 - Excellent. 517 out of 717 reviews" "
Rating 8 - Good. 173 out of 717 reviews" "
Rating 6 - Okay. 11 out of 717 reviews" "
Rating 4 - Poor. 9 out of 717 reviews" "
Rating 2 - Terrible. 7 out of 717 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tomasz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and property location
Stayed 3 nights in May 2024
Response from reception on 20 May 2024
Thank you for taking the time to review your stay. We are delighted to know you made the most of your time with us. We look forward to welcoming you back.

10/10 Excellent

Jadwiga, Kent

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice hotel with easy accessible shower & warm floor. However, I missed not having a little fridge!
Stayed 3 nights in May 2024
Response from reception on 20 May 2024
Thank you for taking the time to review your stay. We are delighted to know you made the most of your time with us. We look forward to welcoming you back.

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from reception on 12 May 2024
Thank you for taking the time to review your stay. We are delighted to know you made the most of your time with us. We look forward to welcoming you back.

10/10 Excellent

Commeletia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff.
Stayed 1 night in Apr 2024
Response from reception on 3 May 2024
Thank you for taking the time to review your stay. We are delighted to know you made the most of your time with us. We look forward to welcoming you back.

10/10 Excellent

james, Windsor

Stayed 2 nights in Apr 2024
Response from reception on 20 May 2024
Thank you for taking the time to review your stay. We are delighted to know you made the most of your time with us. We look forward to welcoming you back.

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from reception on 22 Apr 2024
Thank you for sharing your impressions from the last stay. We are very pleased to learn that we earned the highest rating and we are looking forward to having an opportunity to serve you again in the future.

10/10 Excellent

Jadwiga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great location. Excellent breakfast, very friendly staff. I will recommend it to my friends/family. Got nice candle for my Birthday’s dessert.
Stayed 1 night in Mar 2024
Response from Anna on 18 Mar 2024
Thank you for taking the time to review your stay. We are delighted to know you made the most of your time with us. We look forward to welcoming you back.

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was great. It’s within walking distance of quite of bit of places. Rooms were clean and modern
Stayed 2 nights in Feb 2024
Response from Front Office team on 27 Feb 2024
Dear Mr Larrywe are glad that you enjoyed your time at HOLIDAY INN WARSAW CITY CENTRE hotel. Thank you for the amazing rating. We are very happy that we managed to meet your expectations and we already cannot wait for you to visit us again!With kind regards,

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean rooms, friendly staff and great breakfast.
Stayed 1 night in Feb 2024
Response from Front Office team on 27 Feb 2024
Dear Mr AdamThank you for taking the time to share your impression from your stay at HOLIDAY INN WARSAW CITY CENTRE hotel. The highest rating serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for appreciating our efforts and we already cannot wait for you to visit us again!With kind regards,

8/10 Good

Shimon

Stayed 2 nights in Feb 2024
Response from Front Office team on 12 Feb 2024
Dear Mr. Guest, Thank you for taking the time to review your stay. We are delighted to know you made the most of your time with us. We look forward to welcoming you back. Best wishes,

10/10 Excellent

Galyna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 1 night in Jan 2024
Response from Front Office team on 3 Feb 2024
Dear Ms. Galyna, Thank You very much for the highest rating. We are glad that You notice and appreciate our efforts and we already cannot wait for you to visit us again! Once again thank you for choosing HOLIDAY INN WARSAW CITY CENTRE hotel.With kind regards,

10/10 Excellent

Bethany Sharee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn Warsaw City Centre is a friendly, safe place to stay. They made us feel welcome and went out of their way to make our stay most pleasant.
Stayed 6 nights in Jan 2024
Response from Front Office team on 3 Feb 2024
Dear Bethany,,Thank you very much for sharing opinion about your recent stay at hotel. We are very happy to hear that we managed to exceed your expectations. We are also hoping that this stay will be one of many you will spend in our hotel in the future :)With kind regards,

10/10 Excellent

D. Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office team on 3 Feb 2024
Dear Alan,Thank you for taking the time to rate your stay at HOLIDAY INN WARSAW CITY CENTRE hotel. We are glad to see you had a great visit and we hope that this stay will be one of many you will spend in our hotel.With kind regards,

8/10 Good

JORGE, CD. JUAREZ

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel.
Response from Front Office team on 3 Feb 2024
Dear Mr. Guest, Thank you for taking the time to review your stay. We are delighted to know you made the most of your time with us. We look forward to welcoming you back. Best wishes,

10/10 Excellent

Aksel, Oslo

Stayed 4 nights in Dec 2023
Response from Front Office team on 3 Feb 2024
Dear Mr Aksel,Thank you for taking the time to rate your stay at HOLIDAY INN WARSAW CITY CENTRE hotel. We are glad to see that you were pleased with your visit and we hope to see you again soon :)With kind regards,

10/10 Excellent

Boris

Stayed 1 night in Dec 2023
Response from Front Office team on 30 Dec 2023
Dear Mr Boris,Thank you for taking the time to rate your stay at HOLIDAY INN WARSAW CITY CENTRE hotel. We are glad to see you had a great visit and we hope that this stay will be one of many you will spend in our hotel.With kind regards,

10/10 Excellent

Boris

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Office team on 30 Dec 2023
Dear Mr Boris,Thank you for taking the time to rate your stay at HOLIDAY INN WARSAW CITY CENTRE hotel. We are glad to see you had a great visit and we hope that this stay will be one of many you will spend in our hotel.With kind regards,

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from Front Office team on 30 Dec 2023
Dear Mr. Guest, Thank you for taking the time to review your stay. We are delighted to know you made the most of your time with us. We look forward to welcoming you back. Best wishes,

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always everything was good.
Stayed 1 night in Nov 2023
Response from Front Office team on 30 Dec 2023
Dear Mr Nimrod, we are glad that you enjoyed your time at HOLIDAY INN WARSAW CITY CENTRE hotel. Thank you for the amazing rating. We are very happy that we managed to meet your expectations and we already cannot wait for you to visit us again!With kind regards,

10/10 Excellent

Charles, Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Super friendly staff. Expensive parking. (Used street instead). Easy check in and out. Nice property. Clean, modern rooms.
Stayed 2 nights in Nov 2023
Response from Front Office team on 30 Dec 2023
Dear Mr. Guest, Thank you for taking the time to review your stay. We are delighted to know you made the most of your time with us. We look forward to welcoming you back. Best wishes,

10/10 Excellent

Wojciech

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Nov 2023
Response from reception on 26 Nov 2023
Thank you for taking the time to review your stay. We are delighted to know you made the most of your time with us. We look forward to welcoming you back.

8/10 Good

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Nice hotel in city center. Clean and comfortable for your needs. Would recommend.
Stayed 1 night in Nov 2023
Response from reception on 26 Nov 2023
Thank you for taking the time to review your stay. We are delighted to know you made the most of your time with us. We look forward to welcoming you back.

10/10 Excellent

Sonny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from reception on 26 Nov 2023
Thank you for taking the time to review your stay. We are delighted to know you made the most of your time with us. We look forward to welcoming you back.

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Response from reception on 7 Nov 2023
Thank You very much for the high rating. We are glad that You notice and appreciate our efforts and we hope You will visit us again soon!

8/10 Good

Sébastien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well positioned
Stayed 3 nights in Oct 2023
Response from reception on 7 Nov 2023
Thank You very much for the high rating. We are glad that You notice and appreciate our efforts and we hope You will visit us again soon!

10/10 Excellent

Olena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good during the stay
Stayed 1 night in Oct 2023
Response from reception on 7 Nov 2023
Thank You very much for the high rating. We are glad that You notice and appreciate our efforts and we hope You will visit us again soon!

8/10 Good

Mahmod

Stayed 3 nights in Oct 2023
Response from Anna on 25 Oct 2023
Thank you very much for staying with us.

10/10 Excellent

Arturo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Great location, staff is helpful. The breakfast area gets a little crowded
Response from reception on 7 Nov 2023
Thank You very much for the high rating. We are glad that You notice and appreciate our efforts and we hope You will visit us again soon!

8/10 Good

Alden, CHICAGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: -Bed was comfortable -The hotel is located close to Warsaw central train station and the Palace of Culture and Science -Toiletries were nice Cons: -No temperature control whatsover -No lotion
Stayed 3 nights in Oct 2023
Response from Anna on 25 Oct 2023
Thank you very much for staying with us and for your kind words.

10/10 Excellent

Karla, Salinas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Warsaw Central station (10 min walk). Staff was super friendly. Room was very clean. It’s a 35-40 minute walk to Old Town. I like the convenience close to the train station because I took a trip to Gdansk. I would definitely stay again
Stayed 3 nights in Oct 2023
Response from Anna on 25 Oct 2023
Thank you very much for staying with us and for your kind words.

10/10 Excellent

greg

Stayed 2 nights in Oct 2023
Response from Holiday Inn team on 6 Oct 2023
Dear Mr. Guest, Thank you for taking the time to review your stay. We are delighted to know you made the most of your time with us. We look forward to welcoming you back. Best wishes,

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Office team on 27 Sept 2023
Dear Mr. Boris, Thank you for taking the time to review your stay. We are delighted to know you made the most of your time with us. We look forward to welcoming you back. Best wishes,

10/10 Excellent

Taisiia

Liked: Staff & service, property conditions & facilities
I like everything
Stayed 2 nights in Sep 2023
Response from reception on 24 Sept 2023
Thank you very much for staying with us.

10/10 Excellent

philip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy. Not enough toilets in downstairs area
Stayed 1 night in Sep 2023
Response from Front Office team on 23 Sept 2023
Dear Guest, Thank You very much for the highest rating. We are glad that You notice and appreciate our efforts and we already cannot wait for you to visit us again! Once again thank you for choosing Holiday Inn Warsaw City Centre hotel.With kind regards,

8/10 Good

joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Check in was efficient the room was small but very clean and comfortable
Stayed 2 nights in Sep 2023
Response from Front Office team on 23 Sept 2023
Dear Guest, We are very grateful for sharing your opinion about your recent stay at Holiday Inn Warsaw City Centre hotel. Thank you for the high rating, it is our hope that the next time we can improve to guarantee your full satisfaction. Once again thank you for your feedback and we already can not wait for you to visit us again!With kind regards,

8/10 Good

Amit

Stayed 2 nights in Sep 2023
Response from Holiday Inn team on 23 Sept 2023
Dear Amit, Thank You very much for the high rating. We are glad that You notice and appreciate our efforts and we hope You will visit us again soon! With kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Radisson Warsaw central
It's a very comfortable hotel with nice location and staff is very friendly, very close to shopping area and Warsaw central, the rooms are fresh and very very well maintained
Stayed 1 night in Sep 2023
Response from Holiday Inn team on 13 Sept 2023
Dear Guest, Thank you for an amazing review! We are glad that you enjoyed the stay at our hotel and we hope to see you again on your next occasion of visiting Warsaw.With kind regards,

2/10 Terrible

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like the hotel and went back 3 times...The front desk was awesome but I had a hiccup cause my flight was cancelled and all hell broke loose. I called the hotel that expedia cancelled the whole stay instead of 1 day and the rep said "No refund you lost the money" She did not even try to resolve, She shut the door at the spot. Then they throw the problem on Expedia and of course Expedia said it was the hotel. I can't be sure but from the call I made on Aug 31st around 4:40pm she was definitely not a helper.
Stayed 4 nights in Sep 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Office team on 12 Sept 2023
Dear Guest, thank you for taking the time to rate your stay at Holiday Inn Warsaw City Centre hotel! We are very glad that you enjoyed the location and facilities. At the same time we would love to know how could we improve in the future to exceed your expectations. We will be very grateful for your feedback about the situation that impacted your rating. Thank you in advance for sharing your experience, and we are looking forward to having the opportunity to serve you again in the future.With kind regards,

10/10 Excellent

Vitalii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Holiday Inn team on 12 Sept 2023
Dear Guest, we are glad that you enjoyed your time at Holiday Inn Warsaw City Centre hotel. Thank you for the amazing rating. We are very happy that we managed to meet your expectations and we already cannot wait for you to visit us again!

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest was very happy
Stayed 1 night in Sep 2023
Response from Front Office team on 12 Sept 2023
Dear Guest, we are glad that you enjoyed your time at Holiday Inn Warsaw City Centre hotel. Thank you for the amazing rating. We are very happy that we managed to meet your expectations and we already cannot wait for you to visit us again!With kind regards,

10/10 Excellent

Vikas

Stayed 1 night in Aug 2023
Response from Front Office team on 27 Sept 2023
Dear Mr.Vikas, Thank you for taking the time to review your stay. We are delighted to know you made the most of your time with us. We look forward to welcoming you back. Best wishes,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Front Office team on 12 Sept 2023
Dear Mr. Peter, Thank You very much for the highest rating. We are glad that You notice and appreciate our efforts and we already cannot wait for you to visit us again! Once again thank you for choosing Holiday Inn Warsaw City Centre hotel.With kind regards,

10/10 Excellent

JOAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Anna on 19 Aug 2023
Thank you for taking the time to review your stay. We are delighted to know you made the most of your time with us. We look forward to welcoming you back.

10/10 Excellent

Krystian

Stayed 1 night in Aug 2023
Response from Anna on 19 Aug 2023
Thank you for taking the time to review your stay. We are delighted to know you made the most of your time with us. We look forward to welcoming you back.

10/10 Excellent

Jolanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Professional and caring staff. Highly recommended it!
Stayed 1 night in Aug 2023
Response from Anna on 19 Aug 2023
dziękujemy za poświęcenie czasu na dodanie oceny naszego hotelu. Cieszymy się, że Pani pobyt był udany i zapraszamy ponownie :)

10/10 Excellent

Christopher

Stayed 2 nights in Aug 2023
Response from Front Office team on 12 Sept 2023
Dear Mr. Guest, Thank you for taking the time to review your stay. We are delighted to know you made the most of your time with us. We look forward to welcoming you back. Best wishes,

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warsaw Holiday Inn wonderful
Very friendly informative staff and unobtrusive. Always available even Sunday when food and Drink was requested supplied without attitude or feeling of putting the staff out. Lovely staff lovely views very clean no stress at all Alan Lewis
Stayed 3 nights in Aug 2023
Response from Holiday Inn team on 10 Aug 2023
Dear Guest,Thank you for taking the time to rate your stay at Holiday Inn Warsaw City Centre hotel. We are glad to see you had a great visit and we hope that this stay will be one of many you will spend in our hotel.With kind regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Holiday Inn team on 10 Aug 2023
Dear Mr. Andrew,Thank you for taking the time to rate your stay at Holiday Inn Warsaw City Centre hotel. We are glad to see that you were pleased with your visit and we hope to see you again soon :)With kind regards,

10/10 Excellent

Ewelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Service at reception was lovely and very helpful. Decent size room and very comfortable bed. I liked blackout curtains and heated floor in the bathroom. The only small thing is lack of fridge in the room, although it wasn't much needed for me. I'd definitely stay here again.
Stayed 2 nights in Aug 2023
Response from Anna on 7 Aug 2023
Szanowna Pani Ewelino, Serdecznie dziękuję za poświęcony czas i komentarz dotyczący pobytu w hotelu Holiday Inn Warszawa. Pani opinia jest dla nas niezwykle cenna, dzięki niej możemy udoskonalać nasz serwis. Mamy jednocześnie wielką nadzieję, iż będziemy mieli okazję niedługo gościć Panią ponownie.