Search Pet-Friendly Hotels in Warmingham

"We arrived at hotel a few hours before check in and I was not informed by reception that the spa was being closed early at 4.30pm due to maintenance work. When we checked in at 3pm we were then informed by a different member of staff the spa facilities were being closed early at 5pm, the spa actually closed at 4.30pm. We spent about 45 minutes in the spa before closing. I was not informed of the early closing of the spa facilities by email or phone as I spoke earlier in the week to a member of staff regarding my booking. We were annoyed and upset as we booked the hotel for my 65th Birthday specifically for the spa which we were led to believe was closing at the usual time of 7pm. We would therefore have booked another spa hotel if I was aware of the situation. The customer service was very poor and we were not happy at all."

"Unfortunately this hotel was not what the photos highlighted. I appreciate it is an old building but it was very worn. The reception area was cold and the man on reception was only concerned about the wedding guest that were staying. Not helpful at all. Food was overpriced in the bar area. Cold dark and dingy is the only way to describe this place."

"Excellent food and service. Room was excellent. Highly recommended "