10/10 Excellent
NJ Travelers, New Jersey, NJ
13 Dec 2010
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Not Recommend the Crown Plaza in Petra
My husband and I were not impress with the Crown Plaza at all. We stayed in Amman for a couple of day s and was very impressed with the Intercontinental hotel. We were looking for the "wow" affect, cleanliness of the hotel and room, friendliness of the Staff, room service options. Not of these services were satisfactory. The hotel representation at the front desk said you have the best room. We were excited! When we got to the room it was a total dissatisfaction. The room was old, grimy, the toilets were yellow (stained from the lack of cleaning), the carpets were all ripped, the closet door were falling apart, it couldn't close, as well as the draws within the closet, and very dusty and dirty. We contacted the hotel staff to asked them if we can have a different room. They told us it's the best room. My husband was asked to bring down two martini glasses down to the bar before he could order another 2. We wanted to cut our lost and check into the Wolfpag.
The only good thing about this hotel is its about a 3 minute walk to the entrance gate of Petra. But for the money per night - $300 We would have rather stayed in town and drive to Petra. The town of Petra is actually 5 minutes away from Petra. There is a large parking lot for car and bus.
Was very disappointed with the room. We have pictures to clarify our stay as well as all our findings of uncleanliness and ripped carpet and water stained on the walls and ceiling.