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"Very warmy staff, unbeatable views, excellent "

"Bernini Palace is an excellent place to stay in historic Florence. It is very close to Il Duomo, Palazzo Vecchio, Uffizi, Santa Croce, and many other popular places to visit. The room was spotless and the staff was very accommodating. This was our second stay here and we would highly recommend the property to others. "

"Our stay was ALMOST perfect. We got the wellness suite, and the sauna was broken for our entire stay. We asked to get maintenance in and check on it 3 times and they didn’t fix it because they thought it was working because they wouldn’t stay in the room long enough to make sure that it was working. We then asked turn down service one night to make sure that the sauna was on when we got back from a dinner, and reception didn’t do this. We were given a complimentary bottle of wine for our troubles but then no bottle opener, and we called for someone to get it open for us, but then reception said we needed to go up to the bar in order to open it which wasn’t the best service. We learned our lesson. The hotel was definitely a 4-star service… but then again we’ve had better service at other 4-star hotels. My husband and I will come back, but maybe we will just stay in a cheaper room that doesn’t have a sauna, and have a shorter stay."

"Great hotel near the center. Walking distance to everything. I enjoyed the quality of the hotel and the roof top bar was amazing. Good service. Rooms were a little small but not sure if that was because of my budget or whether the hotel rooms were just smaller due to the type/age of the building. All in all I would recommend and most of your time is spent outdoors anyway. "

"You are paying for the view!!!! This hotel was not worth the money spent in my opinion. The hotel staff was not very accommodating, though the restaurant staff was lovely. We had to bring our luggage up to our room and back down during check in and check out — no one even offered and trust me it was a hike to get it up there. Also they overcharged us at every turn. At their overpriced wine testing (which they were unprepared for our reservation, not set up and didn’t remember what we booked) they said a bottle was $40, then at dinner said the same bottle was now $65! Every glass of wine was steeply priced and the wine tasting was boring and uninformative. We preferred our wine tasting elsewhere (save your money!). The bed was extremely uncomfortable, worst one we slept on the whole trip. While the chef at their restaurant is incredible, we enjoyed our first dinner there and felt like it was worth the money. The food for the olive grove dinner was not as good and we didn’t even get to sit in the grove for most of the night due to the cold temps (the highlight was the incredible live band they had which saved the dinner for us). Overall we spent almost no time at the hotel and were very disappointed in the overall experience — not a luxury experience at all. Save your money, go elsewhere or be prepared to pay solely for the view. "