Search Hotels Near Volcan de Pacaya, San Vicente Pacaya

"The staff/guards watched for our safety and made us feel cared for. Beautiful room and grounds, away from the noise of the city while being in it "

"The most amazing property, just wiah there were smoking areas because the walk to the front gets tiring lol but besides that tiny gripe this is the most amazing hotel i have ever stayed at. 10/10!"

"Good"

"Beautiful place, helpful staff."

"The Mountain View is amazing! The service was excellent, the food was delicious and the property was Spotless."

"Mi estancia en este hotel tuvo tanto cosas positivas como áreas a mejorar. Lo bueno: las habitaciones son amplias, las camas cómodas y la vista al volcán es espectacular. El espacio verde también es encantador. Sin embargo, hubo varios inconvenientes: el hotel no ofrece restaurante en ciertos horarios, y la comunicación del servicio falló: no me avisaron para el masaje ni me enviaron la bata prometida. Además, el área verde estaba abierta sin avisos claros, pero al día siguiente nos dijeron que no podíamos estar ahí. También, en el desayuno, aunque estaba incluido, nos cobraron un extra sin habérnoslo aclarado antes. El hotel tiene potencial, pero definitivamente necesitan mejorar la comunicación y la atención al detalle. ¡Ojalá ajusten esos puntos, porque el lugar tiene mucho potencial!"

"Great hotel, great food!"

"Overall, I had a positive stay. The property is beautiful, rooms are clean and as described, and most staff were friendly. However, I had one very disappointing experience. I extended my stay one extra night because my sister and I were doing the Acatenango overnight hike and needed a safe place to leave our belongings and shower after, we were not even planning to sleep there. The front desk confirmed availability, we paid, and no one mentioned we might need to switch rooms. The next day, right as we were about to start the hike and lose service, I received a message saying we needed to return to move rooms. This was impossible. If we had been told beforehand, we would have packed or taken valuables like our passports and jewelry. Instead, the hotel said staff would pack and move all our belongings, we agreed because this was genuinely the only option but were very uncomfortable. While I understand they were trying to help, this was very uncomfortable and caused stress during the hike since we had no control over our things. When we returned, everything was there, which I appreciate, but the situation could have been avoided with better communication. After checkout, I asked for a manager, the front desk was dismissive and only called after I asked multiple times. The manager said she would follow up after I requested compensation, but I never heard back. Great hotel overall, but this situation showed a lack of communication, accountability and follow-through."

"I felt safe and the room was clean and th property is lovely. Reception organized a car to airport for me and were very helpful. Breakfast was delish."