Viwanda Trip

The property itself is commendable. The rooms are clean and tidy, and the infrastructure is in excellent condition with modern fittings. However, the customer service leaves a lot to be desired. I had to endure cold baths throughout my stay. Despite calling reception for assistance multiple times, no one came to help. Consequently, I had to endure cold baths for seven days. Additionally, the food was disappointing. On two occasions, I ordered a meal, and both times, it seemed like the food had been prepared a week earlier. This led me to resort to eating elsewhere. The poor customer service and subpar food quality significantly marred what could have been an otherwise pleasant experience.

Nice old colonial era property near the University. The staff were friendly and helpful. The room was a good size, and the bathroom had a walk-in shower.

The staff is exceptional. Everyone very nice and attentive. Special kudos to Victoria in the restaurant. If we move to Kenya, we will hire her away.

The stay was a wonderful experience fused with culture, fine food, and phenomenal hospitality. Highly recommend as a must stay in Kenya.

Modern, fresh, great customer service and we loved the food and bar menus and ambience. Large spacious room and perfect location for our needs. Would definitely stay again!