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"Selected a room with king size bed option. Checked in at 5pm and “no king size beds available “. Ruined a planned romantic farewell night; 2 little beds. And front desk argued and pointed to the “king size or 2 twins” language in description. Photo shown in room choice selection on Expedia shows king size bed. Looks like it’s their option what they force you to take. They could have upgraded the room but didn’t, they argued instead. And 25 step escalator hasn’t worked for years and breakfast is now served in a conference room and far less selection of food. Bummer stay. I think I have stated there 20+ times over the years, this was worst experience ever. Looks like going down hill. "

"The property is still damaged from 2015 typhoon, No pol, no main Entrance for vehicle pickup and drop off"

"Room was clean and comfortable. Beautiful view of the city, helpful staff and walking distance from a great laundry service and the ayala mall for all your needs. "

"I recently stayed at Henann Regency & Spa and found the overall experience disappointing. From the moment of arrival, the reception lacked warmth and hospitality. The staff immediately requested the deposit without offering a proper greeting, welcome drink, or even a simple inquiry about our journey. These small gestures would have made a meaningful difference. Upon entering our room, I took a quick shower and discovered that the drain was clogged, causing water to back up. Attempts to contact housekeeping were unsuccessful as the phone was not working, and my partner had to go to reception to report the issue. When maintenance arrived, he promptly attributed the problem to hair in the drain, despite the fact that I had not washed my hair. We were then relocated to the adjacent room; however, the Wi-Fi connection there was consistently poor throughout our stay. It was only the night before our departure that a staff member informed us that certain rooms have Wi-Fi dead spots, including ours. If this is a known issue, appropriate measures such as installing Wi-Fi boosters should be implemented. At the breakfast buffet, no explanation of the process was provided, leaving us to navigate it on our own. The check-out experience was similarly unsatisfactory. The receptionist did not inquire about our stay and immediately proceeded to deduct a fee from the deposit due to a lost key card. When I requested a feedback form, her tone was discourteous, and she stated it would be provided"

"Staff were very helpful and accommodating. "

"Top notch accommodations with excellent staff"