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Reviews of Howard Johnson by Wyndham Virginia Beach At The Beach

2 out of 5
Howard Johnson by Wyndham Virginia Beach At The Beach
512 Atlantic Avenue, Virginia Beach, VA

Reviews

5.4
Rating 10 - Excellent. 10 out of 33 reviews" "
Rating 8 - Good. 2 out of 33 reviews" "
Rating 6 - Okay. 3 out of 33 reviews" "
Rating 4 - Poor. 2 out of 33 reviews" "
Rating 2 - Terrible. 16 out of 33 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

justin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was terrible. Tv was in Spanish and switching between channels and flickering on and off. Only light that worked in the room was tve onr by the bathroom. Toilet seat was so loose it was about to fall off. Wiring channel on the wall was falling off. The front panel on the AC was broken off. Sticky soda rings on top of the furniture where drinks were sat and not cleaned. The parking lot is tiny and the layout of the spaces should be reviewed. After checking on and discovering all tge issues, staff had us waitinh in our vehicle almost 2 hrs till the "fixed the issues" aftee not being able to do so they gave us a new room. We went to out event we were staying there for, cane back to the new room only to find the door wouldn't close without slamming it and the room smelled like it had been smoked in for 10 years with no ventilation. My son has asthma so the smell really bothered him so it was then when i gave up and looked for a new hotel at 1030 at night on the 1st night we were there. I found a hotel room that was "event priced" (overpriced) at which i had to spend anothrr $430 for one night!!! We originally were staying Friday and Saturday but the new hotel was only available Friday night so we werent able to stay for our event Saturday night and lost $140 on those tickets. The hotel issues made the whole trip an inconvenience. I we wouldn't stay at the hotel if we were paid to!!! I cMg believe it is still open for business with the condition its in.
Stayed 2 nights in May 2024
Response from Manager on 25 May 2024
Hello justin,We sincerely apologize for the inconveniences you experienced during your stay. We strive to address any issues promptly and are disappointed this was not your experience. Your feedback has been shared with our team for further improvement. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Every surface is new in this vintage property nicely restored. Turquoise and white theme and I appreciate it the overall cleanliness of the room. I was here for two nights and it’s location looking out at Atlantic Avenue with the ocean in the distance is amazing for the price.
Stayed 2 nights in May 2024
Response from Manager on 23 May 2024
Hello Brian,We are pleased to hear that you enjoyed the unique charm of our vintage property, and found the room's cleanliness and decor to your liking. Our location offers stunning views and we are glad you appreciated it. Your positive feedback is greatly valued, and we hope to welcome you back for another memorable stay soon.

2/10 Terrible

Carrie

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was awful, the walls were basically like a jail cell. The bathroom had cracks everywhere, and the beds were so uncomfortable and loud! I was not impressed by anything about this hotel.
Stayed 1 night in May 2024
Response from Manager on 23 May 2024
Hello Carrie, We appreciate your feedback and apologize that your stay did not meet your expectations. Your comments have been noted and will be shared with the relevant team for their review. We strive to make improvements based on guest feedback.

10/10 Excellent

Leira

Liked: Cleanliness, staff & service, property conditions & facilities
Good service , everything clean and comfortable 🙏
Stayed 2 nights in May 2024
Response from Manager on 23 May 2024
Hello Leira,We are delighted to hear that you enjoyed our services and found everything to be clean and comfortable during your stay. Your satisfaction is a top priority for us, and we hope to welcome you back in the future for another fantastic experience.

8/10 Good

Jose

Travelled with partner
Liked: Staff & service
No ice machines
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Jose,We apologize for any inconvenience caused by the absence of ice machines during your stay. Guest feedback is valuable, and we will share your comments with the relevant team for review. Kindly reach out to our management team directly to address any outstanding concerns from your visit. Thank you for taking the time to share your experience with us.

2/10 Terrible

marquita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel doesnt look like the picture, it looked very unsafe and when I explained to the front desk clerk that I was not going to stay at the hotel he tried to force me to stay. Emphasizing to try it for one night first. If your a woman or have children do not stay at this hotel. Especially by yourself.
Stayed 2 nights in Apr 2024
Response from Manager on 2 May 2024
Hello marquita, We regret to hear about your experience. Guest safety is our top priority, and we take all feedback seriously. Please feel free to contact our management team to address your concerns further. Your feedback is valuable to us as we continuously strive to improve our services.

4/10 Poor

Glenys

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
👌
Stayed 4 nights in Apr 2024
Response from Manager on 25 Apr 2024
Hello Glenys, We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments have been noted and will be shared with our team for their review and improvement. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Stephanie

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean quiet close to the beach
Stayed 4 nights in Apr 2024
Response from Manager on 15 Apr 2024
Hello Stephanie,We are delighted to hear that you found our hotel clean, quiet, and conveniently located near the beach. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay!

10/10 Excellent

Gabriel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was kind and humble, was able to be accommodated. Great walking distance to multiple places we wanted to go to. Room was spacious for what we wanted. We came for a family event and our stay was good for the few days here.
Stayed 2 nights in Apr 2024
Response from Manager on 15 Apr 2024
Hello Gabriel,We are amped to hear that you enjoyed our convenient location and found your room to be spacious during your family event stay. We appreciate your kind words about our check-in experience. If you have any more feedback or suggestions, feel free to reach out to our management team.

8/10 Good

WILLIAM

Travelled with family
Liked: Staff & service
What I liked was it was close to beach. What I didn't like was if you have a larger vehicle parking was very tough and tight.
Stayed 3 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hello WILLIAM,We appreciate your feedback regarding our proximity to the beach. We apologize for any inconvenience you experienced with parking, and we will share your comments with our team to address. Thank you for taking the time to share your thoughts, we hope to welcome you back in the future.

2/10 Terrible

candace

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We took one look at the room and left Smelled terrible Smelled like dog With a partial refund Very disappointed
Response from Manager on 9 Apr 2024
Hello candace, We're sorry to hear about your experience. Guest feedback is valuable for us to improve our services. Please reach out to our management team directly to further discuss your concerns.

2/10 Terrible

Cody

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived and immediately felt unsafe, booked a room at a different hotel within an hour of checking in.
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Cody, We're sorry to hear about your experience and appreciate your feedback so we can address any concerns. Your comfort and safety are our top priorities, and we encourage you to reach out to our management team with any further details.

6/10 Okay

Lopez

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average property for the price.
Stayed 4 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Lopez, We appreciate your feedback and will take it into consideration for future improvements. Your comments are valuable to us as we strive to enhance our guests' experiences. Thank you for sharing your thoughts with us.

2/10 Terrible

Robert

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a king room a week before going down to stay, when I got there they told me there wasn't a king room available even though they charged my card 2 days prior to my check-in to reserve the room (which I wasn't aware they were doing because it said they were charging me at midnight the day of check in on the booking listing). They told me i would have to stay in a queen room instead (for the same price even though it was cheaper a week prior). So I was irritated about that and demanded a partial refund for the inconvenience and since the queen rooms were cheaper. I was denied the refund but I checked in anyways. I went up to the room and it wasn't even a queen room, it was a room with 2 twin beds... And it was absolutely filthy. Floors were dirty, dressers and shelves had debris and a white substance smeared on everything, the rooms wreaked like smoke (we booked a non-smoking room), the tub/shower was dirty (stains/hair in the tub), and the toilet was all stained with feces and urine... I was livid. I wanted a full refund for the nastiness and the fact the room they put me in was nowhere close to the price of the room that I booked but it would take 5-7 business days for it to process so I said screw it and stayed anyways considering I was only there for the night for business. I HIGHLY RECOMMEND YOU OR ANYONE YOU KNOW THAT IS CONSIDERING BOOKING THIS HOTEL TO LOOK ELSEWHERE AND SPEND A FEW EXTRA DOLLARS TO STAY AT A DIFFERENT ESTABLISHMENT. 0 OUT OF 5 STARS!!!
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Robert, Thank you for taking the time to share your feedback with us. We regret to hear about the challenges you faced during your recent stay. Your concerns have been noted and will be shared with the relevant teams for improvement purposes. We strive to provide a comfortable experience for all our guests and apologize for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

6/10 Okay

Marquis

Business traveller
Stayed 14 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Marquis,We appreciate you choosing our hotel and hope you had a pleasant stay overall. If you have any specific feedback you'd like to share, please don't hesitate to reach out to us so we can address any concerns. We look forward to welcoming you back in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches & lie to your face management
Terrible all around. They had cockroaches in the room and when I visited main office, they couldn't do anything and only sprayed bug cleaner. When I asked for refund, they relegate to Hotels.com and then play games and deny everything. They are literally lying in saying (a) they don't have roach problem, in (b) denying my interaction with mangement and (c) denying interaction with Hotels.com .They are lying on everything. I would report them too if I could too.
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Dear Guest, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Jesus

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Jesus,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Sketchy at best
Sink had a horrible odor and backed up when water running, there were holes in the bathroom door, the lock on entry door did not work, sheets were dirty (and wrinkled), it was very noisy, it smelled in stairway and elevator, there were pink stains on the furniture,
Stayed 2 nights in Feb 2024
Response from Manager on 14 Feb 2024
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconveniences you experienced during your time with us. We value cleanliness and comfort, so rest assured we have taken note of your comments and will address them with the relevant departments. We hope this doesn't discourage you from considering future stays with us, as we are committed to providing a better experience for our guests.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2023
Response from Manager on 25 Jan 2024
Hello Shannon,Thank you for choosing our hotel for your stay! We appreciate your perfect rating and are delighted to hear that you had a wonderful experience. Should you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back again in the future for another flawless stay.

2/10 Terrible

Lance

No where to sit in the room the towels was dirty an no blanket on the the bed it was horrible stay an the linen stick really bad lot of homies people staying there
Stayed 5 nights in Jan 2024
Response from Manager on 22 Jan 2024
Hello Lance, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconveniences you experienced. We appreciate your comments and will address them with our team to ensure improvements are made. We value your patronage and hope to welcome you back in the future for a more enjoyable stay.

2/10 Terrible

Arturo

Disliked: Cleanliness, staff & service, property conditions & facilities
Trash
Stayed 3 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Arturo, We're disappointed to hear about your experience and will share your feedback with our team for improvement. Thank you for letting us know.