Exterior
Check availability

Reviews of Holiday Inn Virginia Beach - Norfolk, an IHG Hotel

3.5 out of 5
Holiday Inn Virginia Beach - Norfolk, an IHG Hotel
5655 Greenwich Rd, Virginia Beach, VA

Reviews

7.2

Good

Rating 10 - Excellent. 308 out of 1006 reviews" "
Rating 8 - Good. 259 out of 1006 reviews" "
Rating 6 - Okay. 200 out of 1006 reviews" "
Rating 4 - Poor. 115 out of 1006 reviews" "
Rating 2 - Terrible. 124 out of 1006 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Joshua

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like I can leave right away from the back exit. But the room was dirty the rug was sticky and made my kids feet black . It was really nasty the shower had a hole in the ceiling with mold growing out the hole . Never again holiday in
Stayed 1 night in May 2024

4/10 Poor

Wilmer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They never change the blankets where dirty
Stayed 1 night in May 2024

2/10 Terrible

Dina

Disliked: Cleanliness, staff & service, property conditions & facilities
Property had false advertisement and everything was under construction including the pool
Stayed 1 night in May 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Emily

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I’m a huge stickler on cleanliness in hotels. Sometimes I bring my own linens. Based off other reviews I was prepared for the worst but it was not terrible! The king room nonsmoking was clean but definitely needed an upgrade. The bathroom was dim and needed more light. Overall the hotel is older and needs an update. The staff were so nice and hospitable! Their service was the standout of our stay.
Stayed 3 nights in May 2024

2/10 Terrible

patricia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under renovation. Not noted during booking! Asked for handicap accommodations due to senior with wheelchair. Had to be relocated to try to accommodate and was do-able but far from handicap accommodating. Will never stay there again!
Stayed 4 nights in May 2024

10/10 Excellent

Marquetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staff, rooms are clean. Very convenient to food and shop places
Stayed 1 night in Mar 2024

6/10 Okay

Justine

Disliked: Property conditions & facilities
Stayed 4 nights in May 2024

2/10 Terrible

Julia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

4/10 Poor

Katie

Disliked: Cleanliness, amenities, property conditions & facilities
Staff were pleasant & responsive. Hotel needs a major upgrade - carpet was stained, floor boards & furniture were falling apart, & we had to request clean sheets because the ones on the bed had yellow stains. The mattress also needed to be replaced, as it had a huge dip in the middle. Had we been staying longer than 1 night, we would have gone to a different hotel.
Stayed 1 night in May 2024

4/10 Poor

hakeem

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk rep as unfriendly and rude, left early
Stayed 1 night in May 2024

4/10 Poor

Regina

Disliked: Cleanliness, amenities, property conditions & facilities
Had a huge bug and spider in the room. Rust stains were in the tub. Stale and old smell throughout the building. Very limited number of outlets/plugs in the room. The hotel needs serious renovations.
Stayed 1 night in May 2024

4/10 Poor

Robin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Jeanne

Disliked: Cleanliness, amenities, property conditions & facilities
I know they are going through renovations which are very much needed. Rugs are stained throughout the facility. Included breakfast had no fresh fruit
Stayed 2 nights in Apr 2024

2/10 Terrible

Gregory

Stayed 2 nights in May 2024

4/10 Poor

Rebecca

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Even though this property is getting ready to be renovated, it is filthy and obviously needs big-time updating. That said the bed was very comfortable in the sheets were clean.
Stayed 1 night in Apr 2024
Response from Holiday Inn -Office Manager on 26 Apr 2024
Thank you so much for your feedback! I am very sorry that your stay did not meet your expectations. I do hope you give us another chance in the future so that we can show you that your stay was the exception.

10/10 Excellent

Ian

Stayed 1 night in Apr 2024

6/10 Okay

Chelsea

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff was great, helpful, and accommodating. Disappointed in cleanliness of room. Bathroom felt dark and damp. Also discovered a cockroach in the morning!
Stayed 1 night in Apr 2024
Response from Holiday Inn -Office Manager on 26 Apr 2024
Thank you so much for your feedback. It is very important to us. I do apologize that your stay failed to meet your expectations. We are working very hard to improve. I hope you give us another chance in the future to show you that your stay was the exception

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, quiet, and good food at the on-site restaurant/bar!
Stayed 1 night in Apr 2024
Response from Holiday Inn -Office Manager on 26 Apr 2024
Thank you so much for your feedback! We hope to see you again soon!

4/10 Poor

Jeremy

Travelled with family
Liked: Staff & service
1 of 2 elevators was not working on a busy weekend
Stayed 3 nights in Apr 2024
Response from Holiday Inn -Office Manager on 26 Apr 2024
Thank you so much for your response. Your feedback is very important to us. I am very sorry to learn that we failed to meet your expectations. Guest satisfaction is our #1 priority. I hope that in the future you give us another chance to show you that your stay was the exception. Please contact me directly if there is anything I can help with.

2/10 Terrible

Monet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Holiday Inn -Office Manager on 26 Apr 2024
Thank you so much for your response. Your feedback is very important to us. I am very sorry to learn that we failed to meet your expectations. Guest satisfaction is our #1 priority. I hope that in the future you give us another chance to show you that your stay was the exception. Please contact me directly if there is anything I can help with.

2/10 Terrible

Donaye

Stayed 1 night in Apr 2024
Response from Holiday Inn -Office Manager on 26 Apr 2024
Thank you so much for your response. Your feedback is very important to us. I am very sorry to learn that we failed to meet your expectations. Guest satisfaction is our #1 priority. I hope that in the future you give us another chance to show you that your stay was the exception. Please contact me directly if there is anything I can help with.

6/10 Okay

Roberto, Roanoke

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Overall was good just the shower was dirty.
Stayed 1 night in Apr 2024
Response from Holiday Inn -Office Manager on 26 Apr 2024
Thank you so much for your response. Your feedback is very important to us. I am very sorry to learn that we failed to meet your expectations. Guest satisfaction is our #1 priority. I hope that in the future you give us another chance to show you that your stay was the exception. Please contact me directly if there is anything I can help with.

10/10 Excellent

Keana Lei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really helpful with accommodations.
Stayed 8 nights in Mar 2024
Response from Holiday Inn -Office Manager on 26 Apr 2024
Thank you so much for your response. Your feedback is very important to us. We appreciate you staying with us and we hope to see you again soon!

2/10 Terrible

Doreen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire stay was terrible. A lot happened. I went to management for help it didn’t matter. Good luck if you book this hotel.
Stayed 4 nights in Mar 2024
Response from Holiday Inn -Office Manager on 26 Apr 2024
Thank you so much for your response. Your feedback is very important to us. I am very sorry to learn that we failed to meet your expectations. Guest satisfaction is our #1 priority. I hope that in the future you give us another chance to show you that your stay was the exception. Please contact me directly if there is anything I can help with.

2/10 Terrible

Esther

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn -Office Manager on 26 Apr 2024
Thank you so much for your response. Your feedback is very important to us. I am very sorry to learn that we failed to meet your expectations. Guest satisfaction is our #1 priority. I hope that in the future you give us another chance to show you that your stay was the exception. Please contact me directly if there is anything I can help with.

6/10 Okay

mike

Stayed 1 night in Mar 2024
Response from Holiday Inn -Office Manager on 26 Apr 2024
Thank you so much for your reply and thank you so much for staying with us. We hope to see you again soon. We'd the love the chance to turn that 3 into a 5!! :)

8/10 Good

Bobby

Stayed 3 nights in Mar 2024
Response from Holiday Inn -Office Manager on 26 Apr 2024
Thank you so much for staying with us! We hope to see you again soon.

6/10 Okay

Marquetta

Travelled with partner
Liked: Staff & service
I like staying at the hotel due to staff is very nice, however the room I was in the toilet was broken and my room ceiling was leaking.
Stayed 1 night in Mar 2024

10/10 Excellent

Marquetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My room toilet was messed up. My ceiling was leaking.
Stayed 1 night in Mar 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average
Stayed 3 nights in Mar 2024

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appreciate
Stayed 1 night in Mar 2024

8/10 Good

Breonna

Stayed 1 night in Mar 2024
Response from Holiday Inn -Office Manager on 26 Apr 2024
Thank you so much for your feedback! It's very important to us. We're so glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Nadine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing.
Stayed 2 nights in Mar 2024

6/10 Okay

Tamara, Austell

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The parking was terrible for the hotel size. The rooms could use upgrades and the overpriced buffet was ridiculous.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jonathan

Great
Stayed 2 nights in Jan 2024

4/10 Poor

ROY

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Ramona

Travelled with partner
Liked: Staff & service, property conditions & facilities
Decent average hotel. They are doing some updates and maintenance on the hotel. Elevator was out of service and their restaurant was being remodeled. Great location for jumping on and off the freeways.
Stayed 3 nights in Dec 2023

8/10 Good

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt particularly care for the room to be facing the lobby as it was quite loud early in the morning. But the bed was comfy and room was nice.
Stayed 1 night in Jan 2024

2/10 Terrible

Janice

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud, no airport shuttle despite the website saying there was. Weed and smoke smell, holes in walls, sink installed backwards and the water pooled and did not drain. Lamps did not work.
Stayed 2 nights in Jan 2024

2/10 Terrible

Mathevi

Business traveller, Travelled with family
Disliked: Staff & service
NEVER AGAIN!
AWFUL SERVICE! Never again! I am an Active Duty PCSing to Norfolk. My family and I drove EIGHT HOURS. We left home at a specific time thinking the check in was 3 PM just like any other hotel. Halfway through the travel, my wife noticed that they don’t check in until 4 PM. So we called them and asked if we could check in an hour early? The lady asked how far away I was. I said currently 4 hours away and we should be there around 2:45 and 3 PM. She said okay to call back again when I’m 30 minutes away and she will leave a note on my reservation so when I called back, they’ll know. At 30 min away, I called back and a guy answered this time. He said there’s no note on my reservation and he needs to check if the room was ready. He put me on hold for the entire 30 minutes till I got there myself. I went to the front desk, a lady with a manager name tag said “an early check in is ONLY FOR MEMBERS”. When I explained that I called ahead and we just drove 8 hours, she said “the room is not ready anyway”. I went back to my car, we were all tired, especially my 9 months pregnant wife who just wanted to take a shower and lay down. We took a nap in the car and went back to check in at 4. I tried to cancel the reservation while in the car, but it was a non refundable one. The check out is 11 am. So from 11 am to 3 pm, the room was not ready, and magically it was ready from 3 pm to 4 pm. On top of that, our stay was not pleasant at all. NEVER AGAIN!
Stayed 1 night in Jan 2024

6/10 Okay

Patricia

Stayed 1 night in Dec 2023

2/10 Terrible

Khristie

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Never stay again!
Over charged me. Roaches on back of toilet. No where to put luggage but on bed. Toilet stool ran all night. I was not satisfied at all.
Stayed 1 night in Dec 2023

6/10 Okay

Leonard

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Room was not the cleanest. There was a roach in the room that I had to kill to keep my lady from being uncomfortable.
Stayed 1 night in Nov 2023
Response from Holiday Inn on 20 Nov 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at our Holiday Inn.I would like to start by apologizing to you for the inconveniences you faced during your stay. We know that you had many choices of hotels and we are saddened that we did not meet your expectations during your visit to the Virginia Beach area. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Overall a run down smelly hotel
Stayed 4 nights in Oct 2023
Response from Holiday Inn on 9 Nov 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at our Holiday Inn.I would like to start by apologizing to you for the inconveniences you faced during your stay. We know that you had many choices of hotels and we are saddened that we did not meet your expectations during your visit to the Virginia Beach area. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice
Stayed 1 night in Oct 2023
Response from Holiday Inn on 2 Nov 2023
Thank you for rating your stay with us!

6/10 Okay

Mario

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Holiday Inn on 23 Oct 2023
Thank you for rating your stay with us

2/10 Terrible

Scott

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was old and dirty. The room smelled like weed, the staff was nice and helpful. ice machines were broken, not worth the money.
Stayed 1 night in Oct 2023
Response from Holiday Inn on 12 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do have some condition and staffing issues and are planning a full renovation in the future to address these. The administration has also made big changes in the management team to get the hotel back on track. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not enough outlets to charge devices.
Stayed 3 nights in Sep 2023
Response from Holiday Inn on 5 Oct 2023
Thank you for your valued feedback