On the beach
Check availability

Reviews of Hilton Vacation Club Oceanaire Virginia Beach

3.5 out of 5
Hilton Vacation Club Oceanaire Virginia Beach
3421 Atlantic Ave, Virginia Beach, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 453 out of 1002 reviews" "
Rating 8 - Good. 262 out of 1002 reviews" "
Rating 6 - Okay. 131 out of 1002 reviews" "
Rating 4 - Poor. 63 out of 1002 reviews" "
Rating 2 - Terrible. 93 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When you check in it is not made clear you should leave bags at hotel then park. As I walk my bags back to hotel, bell cap says your not the first and wont be the last. It was ok room was nice clean with a great view. Staff was not eager to help.
Stayed 1 night in May 2024

6/10 Okay

Kye

Liked: Property conditions & facilities
Bekow Holton standards
Stayed 2 nights in May 2024
Response from Steve on 29 May 2024
Thanks for posting Kye. I'm sorry if we fell short of your expectations. We continue to review the comments from our past guests and make corrections to offer a better experience.

2/10 Terrible

Nelson

Travelled with family
Disliked: Staff & service
Check in on as a joke! Room was not ready until 2 hrs after check-in
Stayed 3 nights in May 2024
Response from Steve on 29 May 2024
Neldon, We had some delays in cleaning our rooms on the day you arrived. I apologize for the delay and we hope to see you back again soon.

4/10 Poor

Nicole, Groton

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was over 3 hours late after driving 10 hours with kiddos. They only told us after we had paid in full so we couldn’t book another hotel so we missed the plans we had drive in for (we would have chosen another Hilton - of course). The room cards stopped working every single day, multiple times a day while we’re there - so we would be unable to get anywhere without getting new cards every time. That was really frustrating. The electricity in the room must have blown a breaker, it happened the very first night we arrived but no one came to fix it even though we kindly notified them every morning that it hadn’t been resolved and they would say someone would be right up. Staff at front desk were 50/50 as far and in for very rude depending on who was there for the shifts. We used to stay in this hotel every other year rotating between Virginia Beach and the Hilton Oceanfront Suites in Ocean City but now that it’s changed companies the service is very unreliable/poor. We also always stay at Hilton’s- normally and we absolutely love our stays and rave about them. This was one of the most expensive weekends to stay (which we don’t mind) but it absolutely was our worst ever experience with this hotel or any Hilton property since traveling as a small child. :( Parking garage is always convenient. Close to live music. Beautiful property.
Stayed 3 nights in May 2024
Response from Steve on 29 May 2024
Nicole, I want to apologize for the issues you had during your visit with us. I see that you have stayed with us in the past and that your experience has been good. The misfortune that you had are not typical for our resort. I hope that you will consider staying with us again.

10/10 Excellent

Roselie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Monica, Trotwood

Travelled with family
Liked: Cleanliness
Disliked: Amenities
This property is not worth the price rhey charge all the amenities they offer are next door at their sister property. Thwy charge resoet fees and dont even offer housekeeping durung your stay uts a do it yourself. The ocean half view usnt worth it because you might be stairing at a loud air conditioner all night.
Stayed 2 nights in May 2024
Response from Steve on 29 May 2024
Monica, Amenities are shared in the two resorts. The business center and adult pool are in Oceanaire. The fitness center and kids pool are in the Ocean Beach Club. Housekeeping services are provided upon request. Thanks

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved our stay. The over all feel of the hotel is very cozy, warm and inviting. The amenities are over the top and the location is absolutely perfect because of the proximity to amazing restaurants. The only real drawbacks are thin walls (noise carries!) and certain repairs/upkeep that was obviously not being done. The door to our room didnt close properly without forcing it and the trashcans in the hallways were chipped and overflowing at times.
Stayed 2 nights in May 2024

10/10 Excellent

CHRISTOPHER, Saint Clairsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel area was very clean. Staff would stop to pick up random stuff off the floor. That never happens. Staff were all friendly. Our suite was amazing and clean- no random sand anywhere -and we didn't hear anything from adjoining rooms. We love the pizza shop across the street so food wasn't an issue unless you're a big breakfast eater. The sidewalk right outside the hotel is a little uneven but that's a city issue
Stayed 7 nights in May 2024

10/10 Excellent

Giselle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are four pools in total and staff was really helpful. They were kind and accommodated for my unexpected extended stay.
Stayed 2 nights in May 2024

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views!!! Staff went above and beyond to help me get situated a bit earlier than check-in.
Stayed 1 night in May 2024

10/10 Excellent

Anna

Really beautiful beach view!!
Stayed 1 night in May 2024

10/10 Excellent

Mary Anne, Nashville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hot tub area was amazing!
Stayed 4 nights in May 2024

8/10 Good

Harold

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice … a little pricey though
Stayed 2 nights in May 2024

10/10 Excellent

Franchesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time with my wife. Although it was raining we were able to find an aquarium nearby to spend our time. We loved that there were restaurants in walking distance and the view was beautiful
Stayed 2 nights in May 2024

10/10 Excellent

Maggie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my Stayed, Room was very spacious, it was cleaned, as a mother mother of 2 kids having a laundry is a huge plus and this hotel doesn't only have one laundry, it had several guests laundry Rooms, there's nothing to complaint about this place highly recommend ir
Stayed 2 nights in May 2024

10/10 Excellent

Sanjana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Clean and friendly staff. We had a lot of fun. The only downside was the weather.
Stayed 3 nights in May 2024

8/10 Good

Ashley

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Inconvenient parking and the rooms were a little dirtier.
Stayed 1 night in May 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Jenneal

Travelled with family
Liked: Amenities, property conditions & facilities
I like the rooms they we’re clean however the beds could have been a little softer and the flies surrounding the big mirror at the elevator and inside the elevator I didn’t like that because there were a few flies that entered my room
Stayed 4 nights in May 2024
Response from Steve on 15 May 2024
Thanks for the post Jenneal. I want to apologized for the issue that you had with the flies. There tends to be a short period each spring that the files get heavy. The period is short-lived but it can be annoying. Thanks for your understanding.

10/10 Excellent

Latanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Eboni

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lady at the front desk was very polite and the hotel room was very clean but there was a issue with our shower. The piece around the shower handle was off when we came into the room. We called about it and the lady at the front desk said she would send an engineer to look at it. No one ever came.
Stayed 1 night in May 2024

2/10 Terrible

REGINALD

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Liked: Staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 3 nights in Mar 2024

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, spacious, peaceful
Stayed 3 nights in May 2024

8/10 Good

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great 5 night stay at the Hilton Oceanaire In Virginia Beach. The amenities were shared with a hotel property next door but I didn’t have an issue with that at all. The outdoor pools were clean and had a lot of seating, the indoor pool for the kids was a nice addition on the chilly days we had. I liked that we were just a few blocks away from many stores, restaurants, etc. everything in asking distance. Loved the boardwalk, and steps away from the beach! There was a kids playground right in front of the hotel on the beach as well. The only reason I gave a 4/5 stars is beach the 4th floor had a funky smell in the hallway- giving us an unclean vibe. Our hotel room was clean and smelled fine. You do have to request room cleaning, they don’t just offer it daily. But you can text the front desk and request whatever is needed which was a nice amenity. We liked going to Tortugas which was attached to the next door hotel, but it wasn’t open everyday- I’m guessing because of the weather- but that was a bit unpredictable because of outdoor seating only. But it was nice to have a drink next to the pool!
Stayed 5 nights in May 2024

10/10 Excellent

Renee

Liked: Staff & service, amenities, property conditions & facilities
Everything was Wonderful 😊
Stayed 2 nights in May 2024

8/10 Good

Erica

Stayed 1 night in May 2024

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty property, I liked the indoor pools and the way the hotel is designed very nice and pleasing rooms.
Stayed 2 nights in May 2024

10/10 Excellent

Vernon

Travelled with partner
Stayed 2 nights in May 2024

10/10 Excellent

Donna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is wonderful.
Stayed 2 nights in Mar 2024

8/10 Good

Seyed Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
The chairs and pool towels were not very clean
Stayed 1 night in Apr 2024

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kathern, Suffolk

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Every staff member was amazing! Love being right on the oceanfront.
Stayed 2 nights in Apr 2024

10/10 Excellent

Antonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The double room was more than we expected! Perfect for 2 ladies who were traveling together but were also vacationing for some time alone!
Stayed 2 nights in Apr 2024

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and my children loved the pools
Stayed 3 nights in Apr 2024

8/10 Good

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For what we paid, the bed was terrible quality. Every time I moved it sounded like an elephant was on the bed. Also, it felt like a metal bar was going across my bed right where my hips were. I was disappointed.
Stayed 3 nights in Apr 2024

10/10 Excellent

Keiona

Travelled with family
Liked: Amenities, property conditions & facilities
Loved it
Stayed 2 nights in Apr 2024

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 1 night in Apr 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Marquia

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Floor extremely dirty not mopped, put towels outside door and stayed in hallway my whole stay, staff not friendly
Stayed 3 nights in Apr 2024
Response from Steve on 8 Apr 2024
Thanks for posting Marquita. We get several positive comments about the team. I want to apologize that you did not have the same experience. I hope you give us another chance the next time you are in Virginia Beach.

10/10 Excellent

Chantz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury vibes! Spent my birthday here and it was everything and more!
Stayed 1 night in Jan 2024

10/10 Excellent

Marquia

Stayed 2 nights in Mar 2024

6/10 Okay

Phillip

Travelled with partner
The bed in the bedroom was practically on the floor, the mattress was cheep
Stayed 3 nights in Mar 2024
Response from Steve on 26 Mar 2024
Thanks for posting Phillip. The property uses Serta Perfect Sleepers. I can understand that the desired firmness of a mattress is a little different for everyone. The room you had was an ADA unit so the bed did sit lower.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Shawndra

Travelled with family
Liked: Cleanliness
When we arrived, it wasn't made clear that there were not amenities on the property. It wasn't until the 2nd day that someone bothered to tell us there was no coffee or restaurant available and it wasn't clear per the advertising. Additionally, there were adjacent rooms that were extremely noisy and when we brought this to the staff attention, they dismissed it saying it wasn't quiet hours. Lastly, our water never got hot in the room and not one person every came to clean. When this was brought the the attention of the staff, no one ever came and checked on the water temperature. We will not be returning here.
Stayed 3 nights in Mar 2024
Response from Steve on 20 Mar 2024
Shawanda, I want to apologize that you did not have the best stay experience with us. The restaurant is on the Ocean Beach Club side of the resort. We don't clean rooms daily (unless requested). This information is on the welcome letter but we should have told you this when you were checking in. It sounds like we may have missed that. We do hope that you will stay again.

10/10 Excellent

Zach

Stayed 3 nights in Mar 2024

10/10 Excellent

Chris

Stayed 2 nights in Mar 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice on 10th floor had pieces of mold flakes in it
Stayed 1 night in Mar 2024