4/10 Poor
Jaime
Travelled with partner
27 May 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
We stayed 3 nights at this hotel. Upon arrival check in was easy and friendly. We got to our floor and the a/c in the hallway was not working, it was so hot! Once we got into our room there was crud in the shower and the bed was like laying on 2x4’s. The next day we left for a while and when we returned the lock to our room was broken, we could not get in. The front desk immediately sent up someone to fix the door which inconveniently took THREE hours out of our day to sit around and wait for. After being told I would be comped the nights stay, when we checked out the next morning the man at the front desk had no clue what I was talking about, he was flustered and unfriendly. I still have not seen or heard anything of this compensation and will be following up again since the hotel manager was conveniently not around when we left nor did she actually comp the room. Most likely would not stay here again
Jaime
Stayed 3 nights in May 2024