Viola Trip

The Hotel feels like being at home; the staff is very helpful and kind. The rooms are cozy and clean. The food is good. Highly recommended

Perfect location. Times Square right around the corner (half a block), Rockefeller Center within walking distance, Junior's diner and bakery across the street, along with the Broadway theaters. Taxis are constantly lined up so it's a breeze grabbing one to take you anywhere you need to go and the Hop On Hop Off bus also picks up 5 minutes away at M&M World in Times Square. Service was amazing and hotel was clean.

Room could have been much cleaner. Restaurant was very unorganized. I wanted a coffee to go, server realized no one had restocked the to go cups. Wanted to pay with cash, server realized there was no money in cash register. Second day, server didn't know how to make coffee. At dinner, there were only a few things to eat from the whole menu because someone forgot to put in the order for restocking of food. Hotel charged my credit card $130 for no reason on top of the $400 hold for two rooms after arriving. Very disorganized. Wont stay there again. Good location/access to other things.

Eveything was acceptable, except the TV that didn't work. I wasnt there to watch TV

Perfectly pleasant stay. Breakfast was served with a smile. Bar seemed popular on Thursday night.