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"The hotel is new, modern, and clean; however, my overall experience was extremely disappointing and, at times, I did not feel safe. First, the room had what appeared to be a sewer or drainage issue, causing a strong and unpleasant smell throughout the room. This created significant discomfort and affected the quality of my stay. Second, because the hotel is located on an island, guests must rely on the hotel’s electric car (Tuktuk) for transportation. Unfortunately, the shuttle line management was chaotic and poorly organized. Many guests repeatedly cut in line, and staff did not step in to manage the situation or enforce order. Guests were often pushing and scrambling to get on the shuttle. On one occasion, another guest sat on part of my leg while trying to force herself into an already full shuttle. I had to ask her to stop and explain that there was no space. The most serious issue was a safety incident while I was waiting in line. A group of three people cut in front of me. I politely explained several times that I had been waiting in line. In response, one of them aggressively hit my hand and pointed me back toward the line in an intimidating manner. Even after moving to another line, that person continued making negative comments and pointing at me. As a result, I felt unsafe, and insecure. For a 5-star hotel, this level of poor crowd management and lack of staff intervention is unacceptable. The hotel failed to provide a safe, organized, and comfortable environment."

"My family had a fantastic time here. The hotel is gorgeous, staff is polite, kind and courteous, and the buffet breakfast and dinner are out-of- this-world. I’ve never had Buffett this good in my life. The only negative was that you couldn’t really swim in the crystal clear beach water bc there were jellyfish. I would recommend this hotel to anyone."

"Breakfast menu kind of boring, basically same stuffs every day. Staff don’t know how to speak English , having difficulty on communication. "

"Great location and nice size rooms."

"좋아요"

"Great location. Staff were very helpful and the gym was great."

"Excellent, peaceful escape - possibly for a night or two. The bungalows are gorgeous and the bathrooms are spacious. The room was relatively clean which is also to be expected being in nature. Also have to say the Spa was incredible! Best massage and service I have had and truly worth it. Great hidden gem in an island with a beautiful pool and wonderful breakfast too. The downsides being it very limited with a bihourly shuttle boat in the afternoon/evening (which can make it quite miserable if overlap with unpredictable rain!) I found this made me wish I had only booked one or two nights as it did get frustrating having to time it perfectly to make dinners and get back. Some minor downsides and negatives but when addressed, staff were always incredibly accommodating and able to rectify."

"Clean, friendly staff, good buffet breakfast. Beach has nice white sand. Pools were very well maintained. The spa experience was amazing listening to the waves crash while getting a massage."

"clean, spotless, great views"