Village Road Trip

Clean, good food, staff are amazing my only draw back was lack of Egyptian music within the entertainment.

We stayed for 10 days and had the same food over and over. No pool side drinks were served other than the ones you paid extra for like fresh squeezed orange juice. They walked around trying to sell excursions, romantic dinner or Massages which was annoying. They tripled the price for medicine in their pharmacy and bazar compared to the pharmacies in the city. Charged us 30 euros one way from the airport for shuttle to the resort. We got a taxi and he charged us 14 euros to take us back to the airport. It was just a money hungry place. WiFi didn’t work half the time. When one of the waiters didn’t clean the table quick enough his boss was shouting at him across the dining hall where people were eating. Not very professional.

This resort is truly a master piece of architectural engineering, interior design and landscaping. It is also a role model for staff selection, staff training, customer service and environmental conservation. Nevertheless there will always be a room for improvement. The switchboard doesn't pick up calls and over 2 weeks of persistent calling i was answered only once. The reservation dept is delayed in replying to emails. The deluxe king sea view room in the ground floor may be classified in another category, like direct beach access, for example, as it doesn't provide the promised sea view like the upper floor does.

Every aspect in this hotel was excellent.