Villa Verde Trip

Speciality restaurants were hit and miss. Did not have all the menu items and sometimes dishes were missing key ingredients. The wait was sometimes long and sometimes not. Getting reservations for a big group was a challenge especially with younger children who could not stay up for an 8 p.m. reservation. Some wait staff spoke very unclear English. I hear the problem with people hogginng bala beds by the pool has been dealt with now. We stayed here last year and came back. We know not to reserve at the end of Jan. as a large group comes and the dining options are really limited. It was very busy this year but we could still enjoy the buffet. Room service is an option our group used and liked. One couple in our group found toe nail clippings on a night table in their room twice- not theirs- weird - they should have reported it. My shower water temperature varied a lot- could be scalding in a second even when I left it at the same setting. Had to use the wand to shower. The entertainment was good- but the music was often so loud it would be hard to sleep before 11 p.m. I love the set up with the suites and the pool area with lots of greenery and trees- The shuttle to the beach is great. Fun Republic and the new cafe by the pool were awesome free inclusions this year. Lost and found not good. My son left his charger in his room after he checked out and realized less than 24 hours later. They claimed to never have found it. We asked many times.

Beautiful Property, Not a True Luxury Experience At $1,500+ per night, the expectation is a seamless luxury experience. Casa de Campo is visually beautiful, but service and value did not match the price. Check-in required a 25+ minute wait for a “concierge check-in”, while 2 front desk agents remained unoccupied, yet there was no meaningful property overview or proactive assistance. The room was standard at best and consistently humid. We had booked expecting a hot tub, but only select rooms in another section section of the resort have them. Even after a partial adjustment through Expedia, the value was not there. The main pool shows visible wear, and overall upkeep does not reflect a luxury rate. Concierge service lacked initiative. When restaurants were full, we had to prompt alternatives. There was also confusion about what our stay included, despite the high rate, it covered no meals or experiences, only the room and a golf cart. Dining was good overall. Breakfast at Lago stood out thanks to Jael, who delivered the only truly five-star service we experienced. The property and golf course are beautiful, but service precision, clarity, and overall value fall short of true luxury standards.

I don’t often review things, but considering the time I personally spent looking for the right resort in Punta Cana, I thought I would take the time. This was my first time to Punta Cana and it was amazing. I’m so glad we chose the family selection. It was well worth paying a little more for the bonuses that come along with it. Everything is brand new. The rooms were perfect and incredibly clean. We were right near the family pool and the ocean. The food was fantastic and so was the staff. The highlight for us really came from our concierge Juan. Juan was such a bright spot from beginning to end. He made check in seamless and enjoyable. He checked in on us each day and booked all of our dinners. We were also invited to an Expedia dinner unexpectedly by the pool, where they gave us gifts. There was no pressure to purchase things or book events etc. I just have nothing but positive things to say. I don’t know how anyone could complain. If you have the opportunity, request Juan as your “butler”. He is fantastic and went above and beyond.

Everything was great.

Beautiful clean property! Staff was kind and attentive! The beach was clean and the water was very blue! I highly recommend!