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Reviews of PortAventura Hotel Colorado Creek - Theme Park Tickets Included

4 out of 5
PortAventura Hotel Colorado Creek - Theme Park Tickets Included
Av. Pere Molas, s/n, Vila-Seca, Tarragona

Reviews

9.2

Wonderful

Rating 10 - Excellent. 92 out of 135 reviews" "
Rating 8 - Good. 30 out of 135 reviews" "
Rating 6 - Okay. 8 out of 135 reviews" "
Rating 4 - Poor. 2 out of 135 reviews" "
Rating 2 - Terrible. 3 out of 135 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Eily

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The location of this property is a good 10-15 minute walk from the Port Aventura park entrance, it is not that close. On checkin we were given our room number, and spent about 10 minutes walking around the hotel trying to find it, only to eventually realise we were in a separate building. No directions given. Very little food options, no real amenities in the hotel itself. Breakfast buffet was quite nice. No tea or coffee in the room at all, only option was to buy one. I wouldn't be rushing back to stay here. Park was fun.
Stayed 2 nights in Jan 2024
Response from CUSTOMER CARE on 26 Jan 2024
Thanks for your feedback!

10/10 Excellent

martha, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice, clean and the staff were friendly and welcoming. We would definitely stay here again when we go back to Portaventura.
Stayed 3 nights in Aug 2023

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

2/10 Terrible

Matthew

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DIRTY BEDDING MOULD IN ROOMS!!!
Awful night sleep room was musty because there was mould growing in wardrobes and bed sheets were covered in bodily fluids. Steer clear of this hotel
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful, clean well organised and smelled amazing. The far west theme from Portaventura park was continued throughout the area and the various hotels around. Really lovely touch. The staff were all so helpful and friendly. Rooms were clean and well maintained by housekeeping. Food was delicious and the variety off food available was excellent. Can’t wait to go back. Fantastic family holiday.
Stayed 7 nights in Aug 2023

10/10 Excellent

Paula

Stayed 2 nights in Aug 2023

10/10 Excellent

Anujamol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2023

10/10 Excellent

Paul

Stayed 2 nights in Aug 2023

10/10 Excellent

Sami, Istanbul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice if more than 40 minutes of time were provided for breakfast. We had to rush eating the food during the short allocated time.
Stayed 2 nights in Jul 2023

6/10 Okay

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, no atmosphere in the hotel. Pool rules very strict, no balls or toys allowed in the pool. Kids were very disappointed and didn’t want to go. Aircon great in room but no balconies in any of the rooms
Stayed 12 nights in Jul 2023

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel but some basics things missing, no tea and coffee in the room, issues with key cards prolonged access to our room, lack of instructions on how to get to room and no help with luggage despite the distance from reception after a tiring journey to get there.
Stayed 3 nights in Apr 2023

10/10 Excellent

levent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second year coming to PortAventura and it’s always very clean, staff are brilliant, food is lovely. Downsides - no communication as to how to get from front of the park to the hotel (it’s very far at least 20 minute walk through the park) a taxi is needed if you don’t walk, no shuttle. If there is a shuttle it’s not clear how to book. We had to walk from Ferrari land to our hotel at 10.30 pm because there were no taxis no shuttles and you cannot walk through the park. This is the second year this has happened to us and it leaves a sour taste. No irons available ?? Not sure why they don’t have irons available in a 4 star hotel. Food replenishing very slow in the buffet, small children shouldn’t be allowed to be alone in getting their food from the Buffett because they take things with their hands and it’s not hygienic. I saw this on more than two occasions at the Buffett and it made me feel Ill. Just a few small things that annoyed me this trip but overall still excellent.
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, like living on a film set for 2 days!
Fab hotel… really tasty buffets for breakfast and dinner, great service and theming! If you can get the deluxe room at a good enough price, it’s worth doing as you get express pass included for all members of your group. It’s the furthest hotel from the park but it’s still in comfortable walking distance. We loved the daily walk through Hotel Gold River and seeing all the Wild West themed buildings… and you get the perk of being able to enter the park through a park gate a little before the front gate opens to day visitors. Would definitely recommend and return! Only one thing missing… it would’ve been nice to have tea and coffee facilities in the room… much needed after long days in the park
Stayed 2 nights in Aug 2022

10/10 Excellent

Kamelia

Liked: Cleanliness, staff & service, property conditions & facilities
Everthing
Stayed 1 night in Aug 2022

10/10 Excellent

Amanda

Stayed 2 nights in Aug 2022

6/10 Okay

Amol

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2022

8/10 Good

michael

Stayed 6 nights in Jul 2022

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colorado Creek hotel awesome
Overall the hotel and park was excellent. The hotel was super clean and well managed. It was very new and in great condition. Staff super friendly. Front desk did get busy at times and it was a little frustrating waiting to swap towels for example. Some of the staff also did t speak great English, although it wasn’t a huge issue as it was good enough. The hotel is also about a 10ish walk to the back of the park entrance and it is uphill and not shaded so is quite tiring after a long day in park. This said it is first class hotel and we will be going back for sure. We were in a deluxe family room. Plenty big enough for 4 and we had a garden view. Not sure I would pay extra for that view next time though but deluxe room was great. Overall excellent family hotel and quality of buffet food was really excellent as was choice.
Main lobby
Deluxe room
Garden view
Front of hotel entrance
Stayed 7 nights in Jul 2022

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Had a couple of issues early on but staff resolved these very quickly. More dining options would be good.
Stayed 5 nights in Jul 2022

10/10 Excellent

Chantal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, quick and efficient checkin, very friendly staff, great facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel beside near entrance to Port Aventura. Beautiful large rooms, fantastic breakfast
Stayed 1 night in Jul 2022

10/10 Excellent

Gemma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent theming and setting. Fantastic room and good hotel perks included in our room rate!
Stayed 4 nights in Apr 2022

10/10 Excellent

Raul A

Stayed 1 night in Apr 2022

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

10/10 Excellent

Selwyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent family holiday in an excellent hotel
The resort was excellent. The property was in perfect condition - as excellent as you would expect in such a new hotel of course - and the theming of the other buildings in the complex, from the river cabins to the secondary hotel buildings, all themed on the Wild West, really was a treat. The atmosphere was really very enjoyable, especially with the warm evenings and what must be reduced numbers when compared with your average end of July break. Every aspect of the stay was great, and the five minute walk to the theme park through the resort was a pleasure. We will 100% be returning soon.
Main building at the Colorado Creek Hotel
Stayed 4 nights in Jul 2021

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid
PortAventura does a splendid job with keeping their facilities up-to-date and to the highest level of comfort. This was our first time in this property and it won’t be our last! If you haven’t yet, book your room now! You won’t be disappointed.
Stayed 1 night in Jul 2021

10/10 Excellent

Anders

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Forget about Disney, go to Port Aventura instead!
Great family experience with great value for money and great food.
Stayed 3 nights in Jul 2021

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Fabulous hotel! Loved the decor and the walk from the hotel to the park which was like being on a film set. Very comfortable beds and pillows. Loved our stay at Portaventura - felt very safe with Covid measures.
Stayed 1 night in Jun 2021

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

MariaG, Monaghan, Ireland

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely new hotel, with very spacious bedroom for our family of 2 adults and 2 children for an overnight stay. Bathroom huge too with bath and double sinks. Didn’t get a view of the fireworks. Great to get the Express passes for the park included, but not impressed that they didn’t cover the newest attraction in the park - Mission Street. Went for the half board option. In hindsight probably wouldn’t book for dinner again as although quality was good the variety on offer didn’t suit our family, Breakfast good though, Once again like other Spanish hotels i didn’t find the staff at check-in friendly at all or welcoming. The queue for check in was about 40 minutes, really can’t understand why it takes so long??!! We got a text about 4.15 to say our room was ready with the room number, we had already been given the room card keys at check-in as these doubled up as our park admissions. , But when we went up with our 4 cards none of them worked, so had to go back down to reception to get them re-programmed. Staff again not friendly or apologetic. Overall I would recommend, as we got a good deal with premium passes included, just don’t expect service with a smile!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

10/10 Excellent

Cherry, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new hotel! Comfortable, clean and spacious room. Newly renovated and nice theme designed. Helpful and friendly staff. Just few minutes more to walk to the park, when compared to the other hotels. Quiet and pleasant environment outside the hotel. Free parking available. Theme park tickets and ‘express bracelet’ were included, we could enjoy many rides as it saved us time from long queue. We enjoyed our stay in this hotel so much!
Stayed 1 night in Jun 2019

10/10 Excellent

Christian jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très dépaysant, le cadre est magnifique
Stayed 3 nights in Dec 2023
Response from Customer Care on 1 Feb 2024
Nous vous remercions de nous avoir fait part de votre évaluation de nos services. Votre opinion est très importante pour nous .Nous espérons avoir l'occasion de vous entendre à nouveau à l'avenir.

8/10 Good

ALAIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MAGNIFIQUE
L'hôtel est magnifique, richement décoré avec une thématique western remarquable. Petit bemol, il est plutot loin du parc, avec notamment une montée difficile a encaisser apres une journee a arpenter Port Aventura.
Stayed 2 nights in Dec 2023
Response from PortAventura World on 29 Jan 2024
Nous vous remercions de nous avoir fait part de votre évaluation de nos services. Votre opinion est très importante pour nous et nous aimerions en savoir plus sur votre expérience avec nous.Nous espérons avoir l'occasion de vous entendre à nouveau à l'avenir.

2/10 Terrible

Luis

Stayed 1 night in Dec 2023

10/10 Excellent

YASMINE

Liked: Cleanliness, staff & service, property conditions & facilities
Ras super hotel
Response from customer care on 19 Mar 2024
Thank you for taking the time to share your experience with us.

10/10 Excellent

Antonio

Stayed 1 night in Nov 2023

10/10 Excellent

jerome

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ras
Stayed 2 nights in Oct 2023

8/10 Good

SEBASTIEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Eleonora

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Vicente

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Al entrar todo bien pero al llegar a la habitación vimos hormigas no le dimos importancia pues pensamos que sería una errante y poco más.. pero al despertarnos al día siguiente teníamos toda nuestra ropa infestada de hormigas y la mochila donde teníamos algo de comida del crío llenísima de hormigas. Lo informamos al hotel y su solución fue unas bebidas gratis únicamente... La verdad que esperaba más del hotel siguiente más caro de port aventura...
Stayed 1 night in Oct 2023

8/10 Good

Jose Manuel

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
El baño no está todo lo limpio que debe estar un hotel de 4*
Stayed 1 night in Aug 2023

10/10 Excellent

FRANCK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Très bon séjour dans un complexe très agréable
Joli complexe à 5 min à pieds du Parc. Ambiance western réussie, familiale, avec une belle piscine chauffée très agréable. Petit bémol : petit déjeuner et repas le soir chronométrés à 40 min et 1h...trop court pour les vacances. Les buffets sont variés et chacun y trouvera son bonheur. Personnel agréable. Très très bon séjour.
Stayed 4 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Distancia del parque, resto todo muy bien
La única pega es la distancia con el parque ya que en verano con el calor el paseo puede ser sofocante. Seria muy recomendable tener algún servicio de transporte a la entrada del parque aunque fuera de pago.
Stayed 1 night in Aug 2023

10/10 Excellent

Anna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo unico que le falla es que quede tan lejos del parque. Por el resto es una maravilla en todo, habitaciones, restaurante,...
Stayed 1 night in Aug 2023

8/10 Good

Beatriz

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
El alojamiento es muy bueno para unos dias en el parque
Stayed 2 nights in Jul 2023

10/10 Excellent

FATMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
très bon restaurant et tres bonne accueil
Stayed 4 nights in Jul 2023